What a disgrace this company is!!
Actually on phone to OVO now...35 minutes I've been put on hold now!!!
Gave a brief description of what my call is about and get told can I place you on hold for 2 or 3 minutes....
Do I put phone down and try later or just see how long before anyone actually remembers I am still here!!
48 minutes…
Does anyone know if it's a free phone call..
I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.
But just in case, what number did you call?
1 hour on hold!!
I give up..I only want a bloody statement..can't get online to view account because it's taking longer to change over for certain customers???
Statements been put on hold???
Time to look for a new supplier!!
I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.
But just in case, what number did you call?
0330.
I don't know if to just put phone down and try again..
Yes of course…
I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.
But just in case, what number did you call?
0330.
I don't know if to just put phone down and try again..
That’s typically a London based VOIP number. But it’s charged the same as 020 and 010, so if they are free on your plan/included minutes then you should be fine.
Edit to add: fine on the being charged per minute aspect, I mean. As for the call, I would hang up. Sometimes calls get lost in the system, that might have happened here. Hopefully if you call back, a different person will answer.
In case it helps…
Ofcom (please don’t confuse that with Ofgem!) rules state that 03 numbers must not cost more to call than any 01 or 02 number and must be considered as included and in-scope of any inclusive allowances that the caller has on their line. So if - for example - you have Unlimited Calls/Minutes to UK Landlines and Mobiles on your mobile phone contract, then that must include 01 ,02, 03, 077, 078, 079, 075, 074 , 073, 072 and 071 (and future additions that fall into these categories) with the exception of 076 (Pagers) and 070 (“Personal Numbers”) which are never considered part of inclusive allowances, and you pay nothing extra because they’re all part of your inclusive minutes.
… just for future information is there a free number?
You can try 0800 012 1232. It might work ...
Hey
Sorry for the experience you’ve had, it sounds very frustrating.
Did you manage to get through? Webchat might be a better option.
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Our Support team’s web messaging and WhatsApp ...
Collections Team:
Start a webchat conversations or or call with our Collections team here.
I’m not entirely sure what the ‘Collections Team’ do, but are you sure that
… I only want a bloody statement..can't get online to view account
My idea of a ‘Collections Team’:
My idea of a ‘Collections Team’:
I was thinking more on the lines of the Antiques Roadshow, or maybe museum staff.
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