https://forum.ovoenergy.com On the Forum you can ask questions or take part in discussions. https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105 Anyone else fed up with OVO? Serious question. Had my car charger installed on 13th April, worked a breeze for 1 week. Would plug my car in and it would instantly start charging. Ever since 22nd April nothing but problems. Had myenergi look into it and the issue is completely with OVO. I currently have a huge complaint with them which has been ongoing for weeks. The app is not telling my charger to charge when plugged in. Which is just fantastic considering I’m paying them for ovocharge anytime at £27.50 a month with an allowance which ironically I’ve barely been able to use thanks to their diabolical system. oh and to make matters even better had to fork out £30 to charge my car at an OVO compatible charger at the weekend because shocker, the charge card with credit on it wouldn’t even work. so far I’m £27.50 out of pocket a month for a contract I can’t even make use of the allowance for, up to £18 in urgent charges that I’ve had to force at my charger just to charge my car up and £30 for a charge I shouldn’t have even had to pay for!!would not recommend ovocharge to anyone right now. It’s beyond an actual joke.  Electric vehicles Thu, 28 May 2026 22:13:33 +0200 https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100 Hi, we are having a bit of a saga here, about a month ago our water immersion heater that works on the economy 7 stopped working. We’ve had various plumbers and electricians at it and it’s still not working, but one of them suggested that we try and see if our storage heaters (which had been turned off for a while) were working. The storage heaters didn’t work either, so having tested everything he came to the conclusion that the problem must lie with the electricity meter. It’s an old one, probably still the original from when the apartments were built 25/30 years ago I think. The electrician said he was fairly sure that a smart meter would not work here, as we are in an apartment block. Have called OVO today to ask for someone to come and have a look at it. They were very insistent on booking an appointment to install a smart meter, which has duly been made, but will it work? And if, as seems likely, they can’t get a smart meter to work in my flat, what is my next possible course of action? At wits end, any advice from anyone who’s experienced a similar issue would be hugely appreciated Smart meters Thu, 28 May 2026 20:09:08 +0200 https://forum.ovoenergy.com/electric-vehicles-166/charge-app-21079 Had a hypervolt pro 3 installed yesterday. I am having trouble with the OVO charge app, trying to add my telephone number when I enter the return text 6 digit code it’s always saying wrong. I’ve rebooted my iPhone. I shall try ringing but just wondering if anybody has had this issue? Without I can seem to get the cheaper rates, the account information is correct. Electric vehicles Thu, 28 May 2026 19:22:23 +0200 https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103 I had problem with Power Move app last month with vanishing prize entries. It was sorted out while the monthly lottery was delayed. Related thing seems to be happening this month. My Power Move app hasn't updated since Frid 22nd. It usually updates daily. It shows that I'm on track for 13 entries. But last 4 days are missing.Anyone else having similar?My smart meter is working fine. My account is set to half hour readings. Power Move Thu, 28 May 2026 17:21:19 +0200 https://forum.ovoenergy.com/home-and-heating-138/need-help-with-home-energy-audit-after-high-utility-bills-21082 My heating and cooling costs remain high despite a window replacement and attic insulation. I’m considering having a home energy audit performed but have no idea what kind of company to use or what tests would be performed. I would greatly appreciate any insights and recommendations. Home and heating Thu, 28 May 2026 13:22:31 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-isn-t-displaying-my-details-21106 I installed the new OVO Energy app yestersay after emails about the top up service moving to it. Having installed and registered I've found it to be a nightmare ever since. Both my smart top up electric and gas meters don't appear, the profile shows an incorrect old address I haven't lived in for over 5 years but if I select to update my personal details, the correct address shows. Luckily I didn't uninstall the previous top up app but currently there seems to be no sign of the new app updating with my correct details? It's showing bill dates and syates my property has no active connection if I click meter readings. Is this normal and should I wait longer for stuff to appear or is there a major issue? My Pay As You Go account Thu, 28 May 2026 12:16:48 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104 Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app? My Pay As You Go account Thu, 28 May 2026 12:09:10 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077 I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem.    My Pay As You Go account Thu, 28 May 2026 11:04:04 +0200 https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101 Because I have plenty of spare PV energy in the current weather and because I have already used this month’s CA allowance, I thought I would drag out my granny charger and use that - didn’t need to use the car today anyway. So, plenty of sun, and put 15kWh in the car battery.So I was a bit surprised to find that Ovo, via my CA account, have charged me for using my own electricity! Especially given the amount of energy I am currently uploading for no payment while I wait for some weeks for my SEG account to be set up, this seems a bit rough.How can I charge my car with my own electricity without Ovo charging me? Electric vehicles Thu, 28 May 2026 10:57:42 +0200 https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102 Hi everyone, looking for advice on whether getting a smart meter actually helped lower or better manage your energy bills.Right now Ovo charges me a fixed Direct Debit every month, but my actual usage is often much lower. Some months I only use around £27–£45 worth of energy, but they still take about £50 every month and I feel like I’m building up too much credit for no reason.I’m considering getting a smart meter ovo gets accurate readings instead of estimates. Did switching to a smart meter help you:reduce your Direct Debit, stop overpaying, or get more accurate bills?Also were there any downsides?Would appreciate hearing real experiences before I agree to the installation. Smart meters Thu, 28 May 2026 10:24:29 +0200 https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086 Hi, I have been running a Dimplex Quantum QM050RF for a year or 2. I have an energy monitoring system attached to most circuits in the house (Emporia Vue) and note that the Quantum only charges up at 700W (max) on the offpeak supply. As I am with Octopus Intelligent Go tariff, I only get 6 hours of charging per day ie the Quantum only charges up to (700W x 6 hours 4.2kWh per day. This is corroborated by the Quantum's own historical stats (accessible via the display and controls).How can I get around this issue as I am not getting sufficient heat from 4.2kWh during winter to adequately heat the room in question (a small kitchen)? Home and heating Wed, 27 May 2026 22:07:16 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056 After a previous post, I thought I would share my recent experience of driving in France in an EV.Firstly, driving in France is a delight. Good quality roads, less other traffic outside of cities and very good signage. Don't be put off about driving on the right. After the first few miles of intense concentration it will become natural.Plan your journey to allow for comfort breaks and of course charging. They inevitably come together! Allow plenty of margin. Depending on the range of your vehicle but I worked on 3-3.5 hours driving. As I did pre EV.A good app is essential to select charging points on your journey. There are loads of charge points around towns and cities and along major roads. Fast, clean and working. And also much cheaper than the UK. Some have facilities next to them. Supermarkets and fast food restaurants often have good chargers.The best way to pay for charging is with an RFID card. These are readily available from UK sources. Not only is it very quick but it keeps a record on your app of payments, charge times and energy used.A good navigator with Google maps is very helpful. Satnav of course is a great help. Most EV's have charge points displayed nearby also.A feature modern cars have is the ability to change your lights to driving on the right. Remember this for night driving. It's only a little information which I gained from a recent French tour of about 2000 miles. Just to say that it's no problem EV driving in France and you will see loads of French EV's on the road. Not a surprise there!  Electric vehicles Wed, 27 May 2026 18:59:23 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093 Greetings, Due to the recent news the OVO is more than likely going to be sold to E.on I decided it was time to switch suppliers for my duel fuel. While I’ve never switched suppliers before, am I right in thinking that the companies will sort everything out between themselves and from OVO’s point of view I should be good once I manually send my monthly meter readings due on the 23rd of May as that’s the day that seems logical to switch on. Will providing those meter readings to OVO be enough (along with a picture of meters for security’s sake for records) to see the transition go smoothly from this end? Thank you for your time. Regards,Woo Switching suppliers and moving home Wed, 27 May 2026 17:12:28 +0200 https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997 I opted in for free electricity last Sunday, but OVO said I hadn't. Are there conditions? OVO Beyond Wed, 27 May 2026 12:26:13 +0200 https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099 I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?   My account Wed, 27 May 2026 09:58:30 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781 Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this? Electric vehicles Wed, 27 May 2026 09:42:46 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097 I downloaded the new app as per email sent out from OVO. All linked and was fine. Topped up yestaday on gas and electric but is not showing on my meter or account in history no email receipt but money has been taken from account. I have tired online chat but wasn’t very helpful at all. I have deleted today to try restart but now get an error message below! Never had a problem with old app i actually tried again today and was apply to top up on old app and it went straight on.   My Pay As You Go account Wed, 27 May 2026 09:29:17 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759 Hi I pay £37.50 a month for home charging. I now have £120 available to me for public charging. Can anyone advise me how I use my public charging credit as it's not clear to me.Thanks Electric vehicles Wed, 27 May 2026 08:56:11 +0200 https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098 Last forum entry about “free” electricity is 10 months old. Just entered new scheme this week and wondering where the benefit is? We have solar panels and a small battery. There is still 20% left in battery when the current solar bonanza kicks in for the new day. Surely I am just using PV to generate electricity which then goes round an unvirtuous circle to earn about £0.45 for a one hour slot. What am I missing here? OVO Beyond Tue, 26 May 2026 15:13:56 +0200 https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096  2021 - meter failed, after months without problem being solved went to Ombudsman who found in my favour. Three parts to resolution, change meters, assess fair usage, apology. After SSE missed two appointments, OVO then took over and also missed two appointments. OVO 2025 - changed meter because the radio frequency issue. May 2026 - awaiting fair usage assessment Had a thousand apologies and now being threatened with debt collection as I refuse to pay for estimated bills, when meter has malfunctioned. So the question is have I got the longest running complaint with SSE / OVO. My account Tue, 26 May 2026 09:48:21 +0200 https://forum.ovoenergy.com/the-tech-corner-208/tell-us-about-your-ev-journey-21090 We’re putting together a snapshot of the EVs our community drives and we’d love your input. Whether you’ve just taken delivery or you’ve been driving electric for years, tell us what you drive, why you chose it, and the real-world pros and cons you’ve discovered. What we’re looking forPlease share as much (or as little) as you like - honest, practical experiences are most useful. If you’re not an owner but have questions or comparisons to share, your contributions are welcome too. We’d love to see your favourite photo of your car! If you’re comfortable sharing, just remember to blur out any personal details like license plates.   Some ideas of what other members might find usefulWe’ve put together a little list to spark some ideas about the kind of information we’d love to see in your reply:Make & model  Mileage / Range - Has this caused you any problems, or are you enjoying the daily range? Why you chose it - Does it have a specific purpose, or was there another reason behind your selection? Charging — What type of charger do you use? How has your experience been with public charging? Also, what are your typical charge times? Pros — what do you love about it? Cons — any frustrations or trade-offs? Would you buy it again? — yes / no and why?  We’re excited to hear about your setups. We think it’ll be really helpful for anyone thinking about getting an EV and joining our community in the future. Can’t wait to see what you have to share! The Tech Corner Mon, 25 May 2026 13:42:42 +0200 https://forum.ovoenergy.com/my-account-140/government-levy-missing-during-erroneous-transfer-issue-21052 Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks My account Mon, 25 May 2026 11:24:07 +0200 https://forum.ovoenergy.com/my-account-140/ovo-energy-app-errors-stating-problems-fetching-some-of-your-account-information-21095 Receive the above error message when trying to login to the OVO Energy app on my android device. Deleted the app and re-installed it, cleared the app cache and app data on my phone and then re-installed the app again, reset my password, had the support team reset my email address to a different one, but still get the same error. I can logon to the website fine.Any ideas? My account Mon, 25 May 2026 10:37:49 +0200 https://forum.ovoenergy.com/smart-meters-136/s2-smart-meters-in-the-northern-territory-using-the-arqiva-network-why-isn-t-the-meter-able-to-connect-to-the-wan-9120 It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the gas meter - in a higher location - may have a better signal. I didn’t know then that the gas meter unit will only talk to the electricity  meter unit.A really nice and helpful chap came round to fit the gas meter, but actually spent all his visit trying to get the electricity meter unit working. After every possible effort he was forced to admit defeat and we are back to zero. But he did give us lots of interesting information.Apparently the SMETS1 communication unit didn’t HAVE to be fitted right onto the meter and had a little aerial to help communication, seemed a good idea, why did that not make it to SMETS2?. Also the country is split in 2, the southern half has meters that talk to the mobile network - but up here in Morecambe the meters talk to a network run by Arqiva, who don’t talk to Ovo’s customers. Apparently signal problems are reported by the engineer to Arqiva, who should solve them - so why did Ovo ask US to move our meter?. But why can’t the stupid thing pass the data to Ovo via our home network?. Our home is full of things that talk to the world and don’t need Arqiva to do so. At the least it should send it’s reading to the IHD, I’m totally capable of taking all the data I need about saving energy from a meter reading thanks. So finally I’m going to fit a camera up to send me the meter readings, and when Ovo decide they would like the smart meter working then they can come and install a unit designed a little bit more intelligently and with a bit of flexibility. It might be more expensive , but would save them money in repeated engineer visits, and certainly cheaper than moving the electricity meter.Our meter, or the comms unit, is an EDMI standard 420.I hope this helps someone.   Smart meters Mon, 25 May 2026 10:24:51 +0200 https://forum.ovoenergy.com/general-153/today-we-re-sharing-some-important-news-about-ovo-21070 We’re set to become part of E.ON, subject to regulatory approvals. Our Home Services business (including our boiler insurance and boiler servicing) will also be moving to Hometree, subject to regulatory approvals. We know this is a big update, so we want to explain what it means for you and what happens next.  What does this mean for our customers Right now nothing changes. You don’t need to do anything. Your energy supply, your tariff, and the way you interact with us all stay the same. The same teams will continue to support you, just as they do today. We’ll keep you updated as things progress, and we’ll let you know well in advance if anything is going to change.  Why we’re joining E.ON We’ve spent the past 16 years building OVO into one of the UK’s leading energy suppliers, helping millions of customers use less energy, and make greener choices. Looking ahead, we believe being part of a larger energy group like E.ON is the best way to keep building on that and continue improving what we offer to customers over the long term.  What happens next Before anything changes, the sale needs to go through a regulatory approval process. Until the deal completes, OVO and E.ON will continue to operate as separate businesses and everything stays as it is today. When there are updates to share, we’ll be in touch with clear information about what it means for you.  Thank you We know OVO matters to a lot of our customers, and we’re really proud of what we’ve built together over the years. Thank you for being part of that. General Sat, 23 May 2026 10:14:36 +0200 https://forum.ovoenergy.com/home-and-heating-138/why-might-my-dimplex-duoheat-not-working-on-background-mode-21050 I have a pair of Dimplex Duoheat N HHR heaters and one of them is not working on background mode (the cheap rate charge). It does work on comfort mode (radiant heat) and passes the self-diagnostic check describesd in the instruction manual.Before I call out an electrician, I would like to ask if it is possible that the thermal cut out has tripped, and is this something that I can reset myself? Home and heating Fri, 22 May 2026 13:35:47 +0200 https://forum.ovoenergy.com/general-153/ihd-21091 Does anyone else have problems with the online chat?I had an issue with my IHD, not being able to access the emergency credit function. Despite explaining several times what the problem was I was told that emergency credit could only be accessed through the meter and only when the balance was below £2. I explained that I have previously been able to activate the credit on the IHD when it goes below £5. I was then sent info on how to activate emergency credit on the meter. I told the advisor that I am at my mum as my dad passed away this week and my 21year old was at home and unable to access the meter.  I was offered “friendly credit “ but declined as I didn’t want the debt as I can top up tomorrow I just wanted the IHD to work properly. I gave up after 50 with no solution and being asked irrelevant questions such as should be make a note on your account that your dad has died. I found the whole experience upsetting and stressful.why are OVO advisors not helpful?  General Fri, 22 May 2026 12:45:06 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/pay-as-you-go-app-not-updated-for-4-days-21088 I’m pay as you go and usually check the app each day to manage my daily usage as with pay as you go there is no previous usage log so can’t monitor what you’ve been spending each day without actually noting it downUsually it updates pretty much everyday for gas and electric but there is those odd days where one won’t update but usually the next day it’ll catch up with itself. However my gas hasn’t updated since 15/05 and it’s now the 20/05 my electric hasn’t updated since 18/05 either. This is the longest time I’ve ever seen it not update. Is there an issue going on with the app in general?  My Pay As You Go account Fri, 22 May 2026 12:27:30 +0200 https://forum.ovoenergy.com/my-account-140/can-t-log-in-on-ovo-app-and-axs-app-21092 I can't log in on the ovo app or the axs app. If keeps telling me incorrect email or password even though I've reset it a few times now My account Fri, 22 May 2026 12:10:41 +0200 https://forum.ovoenergy.com/my-account-140/can-i-get-a-download-of-my-historic-usage-data-now-that-i-ve-left-ovo-21089 I’ve just left (today) OVO for Octopus  and I was looking to lift my historical usage data from my OVO account, but the usage data is currently unavailable to me online or on the OVO App.  This could be due to this is the day of switching and the meter is changing hands so to speak, however I would like to access my historical usage data from OVO and I’m concerned I may have missed the boat.Can I request this data from OVO and do they supply it based on request?  I have historical monthly data going back, but I’m interested in my daily/hourly data.I will send OVO and email, but I was wondering if anyone here can give me some guidance? My account Fri, 22 May 2026 10:34:19 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-is-my-hypervolt-pro-3-charger-the-same-speed-as-my-granny-charger-21083 I had a Hypervolt Pro 3 Charger installed on Thursday, today is the first time i have charged other than a quick test to ensure working. I am rather dissapointed i thought it would be a little faster and its not much faster than the 3 pin plug method.  3 pin plug is taking 10A and the Hypervolt Pro 3 can take 32A. Am i doing something wrong or have I wasted a lot of money for no real gain? Electric vehicles Fri, 22 May 2026 09:38:32 +0200 https://forum.ovoenergy.com/my-account-140/error-message-when-downloading-bills-20448 When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"} My account Wed, 20 May 2026 18:35:24 +0200 https://forum.ovoenergy.com/general-153/can-t-download-my-bills-20408 When i try to download my bill i get this message...":"OAuth plugin - No refresh_token present  General Wed, 20 May 2026 14:29:40 +0200 https://forum.ovoenergy.com/smart-meters-136/email-saying-aclara-smets2-will-stop-working-properly-on-1st-june-2026-and-needs-replacing-20765 Does anyone know why my Aclara SMETS2 will stop working properly on 1st June 2026 and needs replacing?  It’s new and was only installed in April 2025.  Smart meters Wed, 20 May 2026 12:18:26 +0200 https://forum.ovoenergy.com/smart-meters-136/smart-meter-isolator-and-payment-options-21084 Hi, If I upgrade to a smart meter can OVO fit an isolator switch at the same time? Can I Still pay “on demand” with a smart meter or do I have to go over to directdebit?Did look on the forum for answers to these but couldn’t find anything recent (apologies if I missed something) Smart meters Wed, 20 May 2026 09:44:02 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/why-is-my-top-up-showing-on-meter-but-not-in-my-online-account-or-app-21085 Hello,Just topped up and Credit showing on my meter but not showing balance update online or in app. I have a smart meter. My Pay As You Go account Tue, 19 May 2026 11:44:30 +0200 https://forum.ovoenergy.com/home-and-heating-138/smart-meter-failed-installation-from-thtc-18815 Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?Engineer just said let OVO figure it out, can someone help Home and heating Tue, 19 May 2026 10:48:52 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/problem-with-topping-up-payg-smart-today-paypoint-issue-15784 I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help.  My Pay As You Go account Tue, 19 May 2026 10:30:03 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-is-ca-figure-so-different-to-car-21081 Car measures 44kWh, OVO think 38.7kWh. Why such a big difference? Electric vehicles Tue, 19 May 2026 10:12:34 +0200 https://forum.ovoenergy.com/electric-vehicles-166/unlocking-your-ovo-charge-account-20231 Updated on 23/02/26 by Chris_OVOHow to log in to the new OVO Charge app: ​We’re excited to announce that our new OVO Charge app has officially been released to users following a successful trial hosted here on the Forum. If you're downloading the app for the first time, you must create a new account when you sign in. Please note that you can't use your previous credentials. Download the OVO Charge app from the App Store or Google Play. The first time you open the app, you’ll be prompted to register. You can manually enter your information or use the quicker "Continue with Apple" or "Continue with Google" options to autofill your details. Once registered, you’ll have access to the OVO Charge app and the OVO public charging network.​  Once you’ve completed this step, you can use the toggle at the top of the screen to select "Home." This’ll let you link your OVO account. After signing in, press the "Home" toggle button at the top of the screen, as shown below. This’ll let you link your OVO account and Charge Anytime. Using the OVO Charge app Q: What should I do if there’s a problem with the OVO Charge app when using Charge Anytime?A: Please check that you can log in to your EV or Charger app. If you can’t, or if your EV’s app isn’t working, then the OVO Charge app won’t work. Common reasons why your EV’s app won’t work include: Your EV’s app has a technical issue – this will usually sort itself out in an hour or two.You’ve changed your username and password, so need to log in again. Please check that your EV is able to connect to the internet when plugged in and charging at home. If your EV can’t connect – either via wifi or an onboard cellular connection – then the OVO Charge app won’t work as expected. Q: How does the OVO Charge app connect to my EV?A: The OVO Charge app connects to your EV in exactly the same way as your EV’s app. The only difference is that the OVO Charge app will instruct your EV to start or stop charging when plugged in at home – this is to maximise use of the greenest and cheapest energy on the grid. IMPORTANT NOTE: The OVO Charge app does not interact with any other part of your EV. Charge Anytime can only schedule your EV to start and stop charging when you’re plugged in at home. Q: Can I add multiple EVs to Charge Anytime?A: Yes, you can add more than one EV to Charge Anytime – the app can control charging for several EVs. You’ll be able to see the savings for each individual EV in the savings screen of your OVO Charge app. If you’re charging multiple EVs on one charger – please remember to update your ready-by-time and battery capacity on the schedule page for the EV you’re currently smart charging. To add another EV, go to the OVO Charge “Devices” page and select the “Connect another vehicle” button. IMPORTANT NOTE: Charge Anytime only supports multiple EVs, not multiple chargers or a combination of EV and charger. Here’s our list of current compatible EVs and chargers. If you've linked your charger to Charge Anytime (not your EV), and use it to charge more than one EV, you won't be able to see the savings for each individual EV. Q: Can I swap my EV connection to a charger connection, and vice versa?A: Yes. Go to the “Devices” page in the account tab and remove your EV or charger. Then connect your other device instead. IMPORTANT NOTE: Before swapping your connection, make sure the EV or charger you want to swap to is compatible with Charge Anytime. Q: Why do I have to enter the battery capacity of my EV?A: When connecting to Charge Anytime via your charger, your charger doesn’t know the battery capacity of your EV. The OVO Charge app needs to know the battery capacity, so it can work out your smart charging schedule. IMPORTANT NOTE: If possible, we need to know the usable battery capacity. This is the amount of energy your battery can actually use now, taking into consideration safety measures and any degradation. You should be able to find this in your EV's app, or in-car display or touchscreen. If you can’t find its actual usable capacity, you can enter its original battery capacity from the manufacturer. Q: Why can’t I set maximum and minimum charge limits when connected to my charger?A: When connecting to Charge Anytime via your charger, your charger doesn’t talk directly with your EV. This means your charger doesn’t know how much battery power your EV has, or how full it is. The OVO Charge app estimates your charge and charges your EV to full. If you want to limit the maximum charge of your EV, we recommend setting this in your EV’s app. The charger can’t override any maximum charge you set. Once your EV stops accepting charge, the app assumes the battery is full and stops charging. Q: Why can’t I add another charger?A: You can add more than one EV to Charge Anytime, and the app can control charging for multiple EVs at once. Charge Anytime only supports multiple EVs, not multiple chargers or a combination of EV and charger. Q: Why do my charging insights look different in the Charge Anytime app compared to OVO Charge?A: The insights and savings may be slightly different in OVO Charge compared to the Charge Anytime app. The Charge Anytime app only uses an estimation of savings whereas OVO Charge takes the data that is used to generate your bill to calculate savings, for example, your live home tariff rate. The OVO Charge insights are accurate and will reflect exactly what you’ll receive in bill credits. If you’re having a technical issue with adding another EV, or need help connecting your EV, you can email ovocharge@ovo.com or call us on 0330 175 9678. We’re here Monday to Friday (excluding bank holidays), 9am to 5pm. Charging your EV Q: What if I don't use the smart charge schedule?A: If your plans change and you need your EV to start charging as soon as you plug it in, you can use the Urgent Charge function. This lets you temporarily override your smart charging schedule and fully charge your EV as quickly as possible. You can Urgent Charge by pressing the button in the app. This will override the current smart schedule and force the EV to start charging immediately. Just remember, you won’t receive the discounted Charge Anytime rate when using the Urgent Charge function. You'll pay your standard home electricity unit rate. Q: How much will it cost to override the smart charging schedule?A: Using the Urgent Charge function to override the smart charging schedule is charged at your standard home electricity rate. Q: What happens when I charge away from home?A: Charge Anytime only works when you’re plugged in and smart charging at home. When you’re away from home, you won't be able to get the cheaper rate but you’ll be able to use the public charging section in the OVO Charge app giving you access to public charging at 50,000+ UK public charge points across some of the UK's biggest charging networks – like Osprey, MFG, InstaVolt, TotalEnergies, Allego, FastNed, and Ionity. If you want to find out more about charging away from home, check out the public charging section of the OVO Charge app. Q: Why doesn’t my EV start charging as soon as I plug it in?A: So you can get the discounted rate, we only let your EV charge during the cheapest and greenest times. This often means that your charging will start sometime after you plug in. If your plans change, and you need your EV to start charging immediately, you can press the Urgent Charge button in the app – you'll be charged your standard home electricity rate for this function. Q: Should I remove any previous schedules programmed into my wall charger?A: Yes. It’s essential that you remove any previously programmed schedules from your wall charger as these will interfere with the OVO Charge app. Q: What is your fair usage policy? A: We’ve introduced a fair usage policy meaning the maximum Charge Anytime credit you can receive on your bill is £100 per month. This works out as about 571 kWh of smart charging per month 2 and will vary slightly depending on home tariff rate and the current Charge Anytime rate.   For most customers it’s very unlikely you’ll smart charge above this amount of energy per month. 571 kWh is roughly the equivalent of driving 2,284 miles a month.3 There are no restrictions on the total charging consumption however if you exceed the maximum Charge Anytime Credit of £100 any consumption above the cap will be billed at your home tariff rate.  Receiving credit Q: What will the credit look like on my bill?A: We’ll aim to apply your Charge Anytime credit to your account in the first week of every month although on some occasions this may be delayed, for example, technical issues delaying crediting. It’ll appear on your monthly OVO energy bill as Charge Anytime Credit. The credit shown on your bill will be for the electricity you used for smart charging the previous month. So in the first week of September, you’ll see your credit for August. Q: Will my Direct Debit be affected?A: Your Charge Anytime Credit won’t affect your Direct Debit. In fact, you can even ask for these credits to be refunded to you once you’ve got enough of them. Any refunds will be applied in line with our refund policy where you can find more information on refund eligibility. Q: What should I do if the credit amount looks wrong?A: Please email your query and the screenshots of your charging history to ovocharge@ovo.com, or call us on 0330 175 9678. Lines are open Monday to Friday 9am to 5pm, excluding bank holidays. OVO can’t take responsibility for the quality of the data supplied by your home EV charging setup. Any inaccuracies will need to be taken up with your manufacturer.  Electric vehicles Mon, 18 May 2026 10:21:56 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/can-t-top-up-online-what-can-i-do-instead-to-top-up-16048 I’ve been trying to top up my Gas today however I keep getting the message to enter a valid account number despite it being correct. I’ve also tried topping up my Electricity to see if it was an issue specific to Gas but it’s also saying my number is invalid there as well.The numbers I’m entering are correct and I’ve even copied and pasted the account numbers from my previous email receipts just in case I had been making an error when entering the numbers and it’s still saying they’re incorrect.What is going on? I’m almost out of Gas. My Pay As You Go account Mon, 18 May 2026 10:08:53 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ohme-charger-issues-with-charging-how-can-i-fix-this-21055 Hi, I have an Audi Q4. Been using my Ohme charger for over a year with no issues, apart from the obvious hike in fees.I have had an error the last few days, it saying ‘issues with charging’ with a resolve issues that I have done numerous times but no joy.my car is still charging but obviously not at the EV rate. Any ideas?  Electric vehicles Mon, 18 May 2026 09:44:51 +0200 https://forum.ovoenergy.com/my-account-140/i-think-there-s-something-wrong-with-my-traditional-e10-meter-readings-it-looks-like-they-ve-been-swapped-around-17032 I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak? My account Fri, 15 May 2026 12:37:08 +0200 https://forum.ovoenergy.com/home-and-heating-138/underfloor-heating-from-permanently-connected-radio-meter-21025 Hello, I have two meters, one for standard electricity and the other which connected to a radio signal meter. I have two consumer units, one for standard electricity and the other for storage heating which I do not have. The consumer unit which is connected to the radio meter has a large sticker on it which says PERMANENTLY CONNECTED. This supply although from the radio meter never goes off. I have underfloor heating and hot water which runs from this consumer unit and is on all the time apart from when the room thermostats switch it off. Would I need to smart meters. Is this setup correct. Thank you all. Home and heating Fri, 15 May 2026 10:36:27 +0200 https://forum.ovoenergy.com/general-153/givenergy-demise-20992 With Givenerghy going into administration and probable lisquidation anyone have any thoughts on OVO’s responsibilities regarding guarantees/warranties? General Thu, 14 May 2026 16:23:43 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-get-a-refund-from-ovo-when-my-account-is-in-credit-83 My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back My account Thu, 14 May 2026 14:03:56 +0200 https://forum.ovoenergy.com/home-and-heating-138/new-heating-system-but-struggling-to-get-the-right-tariff-21001 Hi Everyone,Thank you to all those who helped last year regarding Air Source heat pump as my oil boiler went down and i was having trouble with my housing association about when it was going to be installed etc. That was in May last year. Fast forward to this year we now have a heating system ....its Storage heating and I spoke to OVO regarding all this being changed in January this year apparently yes then at the last hour it was no. Ok so I tried to look for a different company that do Economy 7 tariff. Found one but now OVO don't want to let me go due to a huge bill which I have due to it being wintertime and having to use electric heaters due to no heating system can anyone advise  me what to do obviously I didn't really want to leave but ....its a case of having to but then if OVO did Economy 7 or something similar I wouldn't have to. Home and heating Wed, 13 May 2026 09:48:45 +0200 https://forum.ovoenergy.com/smart-meters-136/smart-meter-reporting-and-electric-meter-do-not-match-20593 Hi,I have just moved into a newbuild apartment where the utilities have been handed over from the developer. The current meter reading is 03552 (shown by the photo), slightly above the confirmed reading I received off the developer on completion.I registered with OVO Energy this week and found out from them that my meter is apparently a smart meter. However, upon checking the readings it has sent to OVO (photo also attached)  they appear to be completely different and far lower than the reading I see on the meter.Is it possible this is fine and it sends different readings from the display I see when reporting as a smart meter, or is there something potentially wrong with my electric meter/out of sync and I need to call ASAP.  Smart meters Wed, 13 May 2026 01:41:11 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-get-an-electric-meter-removed-21067 I want one of 2 electricity meters removed. OVO say the DNO has to do this, it’s SSEN. Has anyone had this done recently and can give me an idea of the cost and time scale?  My account Tue, 12 May 2026 09:11:42 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/what-is-a-seeka-home-visit-for-21054 Hey, can anyone assist me, I've tried to ask OVO but they havent been very helpful and im rather disappointed in them I was recently contacted by Seeka wanting access to my property, unfortunately both myself and my partner were at work that day till late (both RN's for the NHS) the gentleman left a letter demanding I contact OVO to arrange a visit, this is difficult for us at times as we both work different hours and aren't usually at home during the day (im outpatients, shes ward/emergency care based). After contacting OVO and having a somewhat lost conversation with the advisor she put me on hold and attempted to arrange a day where they could visit, unfortunately it was a day im working so im having to take A/L for this.  Does anyoen know the reason why this company need access toy property? And why the OVO operator was so rude and wouldnt inform me why they have been sent round?  My Pay As You Go account Tue, 12 May 2026 08:58:25 +0200 https://forum.ovoenergy.com/my-account-140/the-end-of-the-interest-payment-to-help-the-customers-pay-the-right-amount-through-direct-debit-17067  During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don’t want you to have more in your energy account than you need to.”You can’t win - can you? My account Mon, 11 May 2026 21:04:09 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-add-someone-to-my-ovo-account-366 How do I add someone to my account so that they can speak to OVO too? My account Mon, 11 May 2026 10:04:49 +0200 https://forum.ovoenergy.com/home-and-heating-138/why-is-my-solarman-soc-state-of-charge-inaccurate-21053 If my batteries reach 100% before the sun goes down the solarman app shows 100% all night.  It doesn’t reset until the actual soc gets down to around 70% the next day.  when this is a problem for me is when then sun is putting out and my batteries show 100% they won’t charge.  The following screen shot shows this happening.  I should be getting around 7kw right now, but I don’t because the batteries are showing 100%.  Nothing goes to the grid because I have it set that way.  My only fix is to plug my truck in or create a large draw and make the actual soc gone down below 70% and then the soc suddenly will show 65% or so.  Any help would be appreciated.  Home and heating Mon, 11 May 2026 09:15:07 +0200 https://forum.ovoenergy.com/home-and-heating-138/solar-panel-limits-in-summer-21031 Back again with a weird one. I’ve had to chase Octopus a couple of times for Outgoing payment since starting tariff in March. Which they have done when asked, just prefer not to be asking. Anyway since the last payment the Solar export figures have been way down. With the decent weather we’d been getting payments anywhere up to £1.15 per day. But as of last Weds after the payment they gave us most we have received is 19p. And we have had some amazing sun. Our usage hasn’t changed in the house but it’s dropped right off. It’s not as though it’s not doing its thing it’s just not as much as I would of expected considering it’s getting warmer.Does something weird happen to panels if it’s very hot? Any insight would be really appreciated.Also they’ve been in a year now do they ever need cleaning?  Home and heating Mon, 11 May 2026 09:09:51 +0200 https://forum.ovoenergy.com/smart-meters-136/newly-installed-smart-meter-how-long-until-i-see-smart-meter-readings-on-my-online-account-1078   Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks   Smart meters Sat, 09 May 2026 14:58:15 +0200 https://forum.ovoenergy.com/smart-meters-136/unexplained-half-hourly-usage-pattern-21032 My 88 year old Mother, lives alone and spends most of the night awake watching TV, drinking tea, etc.However, EVERY single day her half hour readings show 0 ZERO usage from exactly midnight to exactly 7:00am.Ovo are saying their meter readings are right.My argument is that if you drove your car a distance that you know for sure is 10 miles, but your odometer said it was 50 miles… then you are saying that the odometer must be right as that is what the odometer says !!!My 88yo Mum does not race around the house and turn off absolutely everything at midnight, then 7 hours later race around and turn everything on.It would be funny if Ovo weren’t predicting she will use over 13000 KWH for the year !!Anyone with any insights ?    Smart meters Fri, 08 May 2026 23:06:12 +0200 https://forum.ovoenergy.com/electric-vehicles-166/my-charge-anytime-for-ev-experience-21048 I would just like to say 'well done' OVO for your charge anytime EV charging deal. After 3 months I am very impressed with the system, app and tariff. I have also received the EV miles credit into my account earlier than expected.People often mention the Octopus EV tariff of 8p/kW but I'm sure there must be a catch in that and it wasn't enough for me to switch. Very happy. Electric vehicles Fri, 08 May 2026 21:20:37 +0200 https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747 Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programme for our members. We want to shout about the great work carried out by our community that makes this Forum such a helpful source of knowledge for OVO customers and beyond. We’ve introduced new profile badges, a revamped ranking structure and even the chance for members to win some exciting prizes for their efforts.  We’ve got a dedicated Forum space that describes the new badges and how to earn them, and how to move up through the ranks. You can access the space here. Each month we’ll update this article to display the Forum members who’ve won awards, badges, or have just been amazingly helpful. This month, we’ve chosen 2025’s Forum Member of the Year, as well as the Forum Member of the Month for December. We’ve also given some shout outs to some other members that have done a lot to help the community over 2025.  Our December spotlight winners We’re proud to name our 2025 Forum member of the year and our December member of the month:  Forum Member of the Year (2025): ​@Firedog  Throughout 2025 Firedog’s worked tirelessly to answer a huge amount of questions on the Forum. As usual, his answers have been really helpful, and he’s given a number of ‘best answers’. The article below gives an example of how clear and detailed Firedog’s best answers can be. A massive thanks for being such an asset to the community and to OVO Firedog!  Here’s a perfect example of Firedog in action:  Forum Member of the Month (December 2025): ​@Bendog  We’re awarding Bendog member of the month for December for her amazing level of engagement since joining the community very recently. She’s provided some great information and given ‘best answers’ that are of a really high standard. We’ve included an example of one of these below, thanks Bendog! Check out some amazing contributions by Bendog here:  Bendog and Firedog have been awarded the Member of the Year / Month badges, and have been sent some Christmassy gifts!  2025 honourable mentions We also want to give a huge thanks to the following Forum members for their amazing work in 2025. They’ve helped the community and OVO by answering loads of questions, given best answers, written handy articles, and taken part in beta tests: ​@Nukecad  ​@Peter E  ​@Blastoise186  ​@costeek  ​@waltyboy  ​@MikeWilliams  ​@juliamc  ​@Gingernut49  Thanks everyone and see you next month!  General Fri, 08 May 2026 12:30:28 +0200 https://forum.ovoenergy.com/power-move-156/why-have-my-power-move-entries-disappeared-21047 Hello. New Power Move subscriber here.My first month was very short, as I signed near the end of the calender month. But I still managed to win £2credit on 4%.Last month, my first full month, I achieved 13 entries with a 2.8% score. Or so I thought. The last day of the month - that is what the Ovo app showed. I'm a low user anyway, but for those two hours all I was running was the fridge. Everything else switched off and unplugged.But then the entries disappeared from the app, and it now tells me that last month I had 0 entries. I'm worried that all those entries have vanished from the system, not been entered, and that this may happen again at the end of this month.Wondering if it's worth the extra hassle if the system of entries doesn't seem to work and the app is unreliable. I have smart meter readings set to half-hourly and my meter is working fine. Is this a common glitch? Or only for new members? Power Move Fri, 08 May 2026 10:43:59 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/why-was-my-direct-debit-still-taken-after-my-move-out-date-20736 Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2021 and have had nothing but positive experiences so I was keen to stay with them.So I notified OVO immediately of a moving out date of 31/12/2025 whilst also asking for the Direct Debit (DD) to be cancelled with immediate effect (I believe this was requested with ample time). As we were a considerable amount in credit already, we were told OVO would just use that amount to cover the final bill and refund the remainder. We also had a smart meter fitted so any final readings would be automatically submitted to them.Fast forward to 01/01/2026 and OVO had taken the supposedly cancelled DD out of my account. I've also had an email with the amount to be refunded to me, however it’s considerably less than what’s in credit in my account now the latest DD has been taken and I’m concerned I won’t get it back. I have tried tirelessly to get though to OVO via telephone - their automated service won’t recognise my details, and I’m endlessly on hold when trying to get through to an agent. I just need to know if anyone else has had this experience regarding moving house and whether or not OVO will eventually refund us the additional DD that was taken on 01/01? Many thanks! Switching suppliers and moving home Thu, 07 May 2026 08:06:37 +0200 https://forum.ovoenergy.com/general-153/possible-acquisition-of-ovo-energy-by-eon-21038 It is being reported that OVO Energy is likely to be acquired by EON which will make them the largest supplier in the UK. I am sad about this for a couple of reasons. The OVO Online Portal is, I believe, one of the easiests to navigate and understand. OVO bills are also clear to understand. (From interactions I have had with other people on other internet forums, this is not the case for some other energy companies). I love the clear text and background contrast on the site rather than the shades of, for instance, purple found on the site of another large UK supplier.I am also worried by the transition from one company to another which, for some people who were in this same situation when OVO acquired us from SSE, was not without problems. (I was one of the lucky ones).The biggest reason, however, that this makes me sad is that I will end up paying  for my energy to a company that is owned by a German multinational company. Another UK supplier, EDF, is actually owned, mostly, by the French government. Does anyone else have feelings about this? General Tue, 05 May 2026 14:10:27 +0200 https://forum.ovoenergy.com/my-account-140/new-energy-prices-do-they-include-vat-17440 I've just had my new energy prices, do they include the 5% VAT My account Tue, 05 May 2026 11:56:17 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/i-live-in-a-block-of-flats-and-my-account-is-closed-in-error-whenever-a-tenant-moves-out-21039 I am at my wits end. I am currently subject to my fourth erroneous transfer. I live in a block of six flats. Most are rented. Everytime someone moves out, my supply is affected. I got an email stating my final bill, they cancelled my direct debit etc. I phoned immediately to OVO, explained that the transfer was erroneous, they said they would reinstate my account.  I have a smart meter, use the app on my mobile. But today, my balance was in credit at over £800, now it it is showing a defecit of £672. So they have somehow credited someone else with my money, and lumped their BAD debt onto my account - AGAIN!!! . How on earth can this keep happening?????? My name is on the account, I have a SMART meter. I think I may be being scammed by other renters. I am considering reporting this to the Police as Utility Fraud. I am disappointed in OVO. Any suggestions????  Switching suppliers and moving home Tue, 05 May 2026 11:32:34 +0200 https://forum.ovoenergy.com/ovo-beyond-167/win-an-ev-21040 I don’t know if Beyond menbers have noticed the latest competition in the app:  I don’t drive so not much use to me. OVO Beyond Tue, 05 May 2026 11:06:27 +0200 https://forum.ovoenergy.com/my-account-140/standing-charges-vat-not-included-in-usage-pages-on-app-online-account-19025 It would appear that the cost of energy used for the year on the usage page is just the cost of the units used not including the standing charges etc.  This seems confusing if not disingenuous as standing charges make up nearly 30% of the overall billed amount. My account Mon, 04 May 2026 12:47:00 +0200 https://forum.ovoenergy.com/smart-meters-136/how-much-need-i-do-in-terms-of-providing-access-before-a-smart-meter-can-be-fitted-20886 We’re both in our 80’s with health problems and I would like to know how much preparation we have to do before we get our meter changed. The backboard is screwed to the outside wall close to the ceiling (it’s an overhead supply) and during a kitchen refit a cupboard was built around it.  To get at this cupboard, the free-standing gas cooker will need to be moved and the engineer will have to stand on a work-top and possibly dismantle part of the cupboard.  Will they move the cooker (we can’t do it), and will they repair the cupoard if they have to dismantle it?  At our age and with our health, we can’t do it.Any other tips on what we might need to do would be welcome.  We didn’t want a smart meter, but it’s being forced on us because apparently the certification has run out on the old one. (any ways of getting round this?)Thanks in advance! Smart meters Sat, 02 May 2026 22:58:37 +0200 https://forum.ovoenergy.com/the-archive-149/total-charges-don-t-match-the-new-balance-even-though-the-starting-balance-was-zero-16744 My first bill from OVO.Really simple :  Zero starting balance, + Some electricity, - One paper free discount, + VAT.  These numbers don’t add up.Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.I know the errors are not significant, just a few pence, but they are wrong !.It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error. I’ve phoned, and OVO are ‘looking into it’.d EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ] The Archive Fri, 01 May 2026 11:50:40 +0200 https://forum.ovoenergy.com/ovo-live-164/may-competition-time-may-luck-be-on-your-side-start-summer-right-with-ovo-live-21037 Congratulations to @Finchy52 who won our April competition ​ IMPORTANT: May Competition Link - Remember: You’ll need to have a free forum account set up to enter. The weather’s warming up, the Sun is out, and the OVO Hydro listings are looking incredible for 2026. Get ready for another great chance to win some tickets - it’s competition time on the OVO Community Forum . This May, we're offering you the chance to win another two free tickets to an event of your choice at our OVO Hydro venue, with OVO Live. You'll have the opportunity to experience an unforgettable night of entertainment at the OVO Hydro Glasgow.  How to enter Go to our May Forum Competition page and enter your details for a chance to win. You’ll need to use the same name and email address that you used for your OVO forum account.  If you don’t have a forum account already, you can go to the ‘Login/Sign up’ button at the top right of this page and follow the instructions. It’s free and simple to do. IMPORTANT: You’ll need to have a free forum account set up to enter. The competition will run until Sunday May 31st at 23:59pm when a winner will be picked at random. The winner will be drawn and notified no later than Friday June 5th and will be by email. You can pick the event of your choice over the next 12 months, and we’ll work out the rest.  Want to know more about our venues and OVO Live? Our resident moderator ​@Abby_OVO posted a helpful article giving you all the information that you need. Find out more here. By signing up to OVO Live, you get access to:  Pre-sale** and exclusive tickets VIP entry**, seats and lounges Exclusive competitions and offers It’s our way of saying thanks for joining us on the Path to Zero. Visit the OVO Live website to find out what's happening at our partner venues. We'd love to hear from you - leave a comment about your favourite event at our venues.  Remember to keep coming back each month for more chances to win Here’s to 2026 and ways we can keep giving back to our amazing community! Stay tuned. ** at select venues OVO Live Fri, 01 May 2026 11:22:21 +0200 https://forum.ovoenergy.com/general-153/are-ovo-sending-people-door-to-door-regarding-150-spring-fuel-discount-is-this-a-scam-21036 Okay,So, I’ve just had a young lad knock on my door - very polite, well dressed and well spoken, carrying a mobile and laptop - Asking me if my property was still under OVO Energy, and that he was checking to see if I had received the ‘£150 Spring fuel discount’.Naturally, I said ‘No’, and that I wasn’t aware of it.He then asked if I had received the letter about it.Again, I replied ‘No’.He then said that I should get it in a week or so, or with my next energy bill, politely made his farewell’s and left.Does Anyone have a clue about a Spring £150 discount/payment?Is this something to do with the Government’s ‘£150 reduction in fuel bills’ statement a while back? General Fri, 01 May 2026 10:40:08 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/i-ve-moved-into-an-ovo-supplied-property-and-signed-up-why-can-t-i-get-access-to-my-account-8432 I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.  I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.   I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication. Switching suppliers and moving home Thu, 30 Apr 2026 16:42:12 +0200 https://forum.ovoenergy.com/electric-vehicles-166/my-skoda-enyaq-keeps-losing-the-connection-to-charge-anytime-17008 My Skoda Enyaq keeps losing the connection to Charge Anytime.  Skoda servers are working and the car is sharing its location in an area of strong wifi next to the Hypervolt charger. How can I make it connect so I can get the cheaper charging? Electric vehicles Thu, 30 Apr 2026 11:39:37 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-does-crediting-work-when-i-have-ovo-charge-and-solar-21019 Hello.  I have a Tesla Model 3 2021 (if that’s relevant)  my EV Charger is a myenergi zappi 2.1 solar compatible. Firmware updated etc  I am using the OVO charge anytime add on (not part of any monthly plan).  I have a solar set up. Throughout the house all the CT clamps are in place and facing the correct way.  my question is about the charge (money) when the smart charging session is in use when there is some solar generated power too.  so say for example the car is charging at 7.4kw. I am generating 3kw through solar and all of this goes to the car. I would then get a boost from the grid of 4.4kw to meet the 7.4kw demand.  is OVO able to distinguish how much is from solar and the grid (like the myenergi app shows me) and only charge me that is coming from the grid? Or is the OVO charge app / OVO not able to differentiate this and I get charged the full 7.4kw rate regardless of where this is coming from (during a smart charging schedule).  thanks  Electric vehicles Thu, 30 Apr 2026 10:59:11 +0200 https://forum.ovoenergy.com/home-and-heating-138/how-can-i-get-a-cumulative-fit-payment-statement-21033 Can I get a statement of all the FIT payments received since installation of our PV panels? Home and heating Thu, 30 Apr 2026 10:03:16 +0200 https://forum.ovoenergy.com/extra-support-168/when-does-the-warm-home-discount-get-paid-to-me-20509 Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike Extra Support Wed, 29 Apr 2026 11:31:02 +0200 https://forum.ovoenergy.com/smart-meters-136/getting-a-gas-smart-meter-installed-is-access-needed-to-the-electric-meter-cellular-hub-16796 A relative has had a smart electricity meter installed at their property. They’re now looking to get the gas one changed too. They’re wondering if access to the electricity meter (likely the cellular hub) is needed when a smart gas meter is installed?The electricity meter is inside, under the stairs, while the gas meter is about 3m away, mounted on an external wall outside. As the electricity meter is under the stairs, and they use that space for storage (nothing flammable or likely to catch fire if anything were to happen!), it is an absolute faff to empty that area.If access is needed to scan the barcodes on the cellular hub, such as the CHF or GPF ID, will a picture of the meter suffice? There is a little viewing window in the wooden panelling so the meter can be seen and numbers verified, but impossible the barcode be read by a scanner at that distance.  They’re not with OVO (I am, however) so thought I’d ask here. Their gas is with British Gas, and electric is with EDF (they’re not interested in switching - no matter how much convincing I’ve tried)  Smart meters Wed, 29 Apr 2026 11:24:00 +0200 https://forum.ovoenergy.com/electric-vehicles-166/can-i-use-charge-anytime-if-i-have-my-charger-installed-by-another-contractor-21027 As an OVO customer If I get a Hypervolt 3 Pro fitted by another contractor do I still get free Charge any Time or is this only available through your installation. Thank you Electric vehicles Tue, 28 Apr 2026 08:59:31 +0200 https://forum.ovoenergy.com/smart-meters-136/why-won-t-my-geo-trio-ii-in-home-display-ihd-connect-to-my-s2-smart-meters-with-ovo-9001 Hi,Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.When I look at the IHD the screen says      Meter Network Not Connected             Status 22-0      Not connected to meter network. If the problem persists, please contact your supplier.I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.Any ideas ?thanks and regards, Kevin   Smart meters Tue, 28 Apr 2026 08:40:20 +0200 https://forum.ovoenergy.com/electric-vehicles-166/new-renault-5-and-pod-point-cannot-smart-charge-what-can-i-do-21007 Hi all,I'm new to EV's, and would appreciate help!I have a Renault 5, which is compatible with OVO.I have a Pod Point charger which is not. I have a monthly plan with OVO and a Renault App through which OVO should speak to my car. I've agreed to all data sharing in my car. I have my vehicle connected to the Renault App.All schedules are turned OFF apart from on the OVO app, but the charge repeatedly fails to be performed.I have managed a charge through the charger once to make sure it actually works, which it does.I've read forums and tried deleting my vehicle from OVO charge after reinstalling the app, and have done the same on the Renault App.Any ideas how I can get Ovo Charge to talk to tge car app please?ThanksChris Electric vehicles Tue, 28 Apr 2026 08:34:40 +0200 https://forum.ovoenergy.com/my-account-140/switching-to-a-new-plan-during-fixed-term-contract-will-i-face-an-exit-fee-18061 I am currently paying about 28p per unit in a fixed plan until November.  Since rates seem to have dropped to around 22p according to plans.ovoenergy.com for my postcode. it seems to me it would make sense to switch.  Will OVO allow the switch even though I am still within my fixed rate contract?  My account Mon, 27 Apr 2026 17:18:42 +0200 https://forum.ovoenergy.com/extra-support-168/faulty-electric-blanket-20460 Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you. Extra Support Mon, 27 Apr 2026 17:10:03 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/potential-scam-call-relating-to-home-move-21006 Hi, my mum is moving house in the near future and has been contacted by someone using the number 0330 818 1406, claiming to be from Ovo. The call was terminated mid-conversation by the "Ovo employee" and a Google search of the number doesn't inspire confidence. Is this likely to be a scam or just a poorly executed contact by Ovo? Switching suppliers and moving home Mon, 27 Apr 2026 17:03:00 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-seen-that-you-can-get-heating-elements-with-built-in-thermostats-and-wi-fi-is-there-a-way-of-linking-these-using-the-same-heating-type-to-a-specific-room-21022 Hi all this is my first post,I want to add dual fuel heating  elements to 3 designer rads and 3 towel rails in my house.looking to fit more designer rads to the house over time.I am by trade a plumber but not a heating engineer, not gas safe I mean.I can see that you can get heating elements with built-in thermostats and Wi-Fi. Is there a way of linking  all these, using  the same heating type of course to a specific room stat that is just for these elements, when on electric. the reason is I am planning to fit 14 solar panels a sun sink 5KW inverter and 16.1 Fogstar battery. I would like the option of using electric heating sometimes but when it gets really cold, December January still using MY gas central heating.thanks in advance  Home and heating Mon, 27 Apr 2026 15:38:56 +0200 https://forum.ovoenergy.com/power-move-156/insufficient-readings-for-power-move-what-can-i-do-16949 2nd month in a row: “During December your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use. Unfortunately this means you won’t receive a Power Move credit this month.” So how is it the ovo app shows a full half hourly breakdown of my use?  No reply from ovo last month when I queried it, maybe they’ll respond to me this month. Think it’s time to give up on this nonsense, not worth the disruption / hassle! Power Move Mon, 27 Apr 2026 14:17:50 +0200 https://forum.ovoenergy.com/understanding-bills-payments-172/guaranteed-standards-of-performance-gsop-compensation-a-guide-21026 Guaranteed Standards of Performance Guaranteed Standards of Performance (GSOP) are a set of service guidelines set out by our regulator, Ofgem, that all UK energy suppliers must adhere to. They ensure that we give you the best possible service. If we fail to meet any of these standards we’re required to issue a £40 GSOP payment as compensation. Below you can find out more about the GSOP standards, and when we’d pay the £40 compensation. We’re required to pay the £40 within 10 working days of any GSOP failure. If we don’t make the payment within 10 working days, we’ll pay you a further £40.   Meter appointments  Our engineers carry out appointments to install smart meters, or to fix or replace faulty meters. If we ever book a meter appointment for you, we’ll agree to a date and four-hour time slot with you. If we need to cancel or re-arrange the appointment, then we need to give you at least 24 hours’ notice. We’re also required to send an engineer with the correct skills and tools for the job. If you request an initial smart meter installation, we have to offer an appointment date within 30 days, and then complete the installation within six weeks. Please note, this is only the case for your first attempted smart meter installation. If we fail any of these requirements, we’ll credit your account (or send a cheque if you’re a PAYG customer) with a £40 GSOP payment.  Faulty meters  If you tell us that you think your meter isn’t working as it should be then there are standards we must meet, depending on what type of meter you have: Traditional or smart credit (pay monthly) meters If you tell us that your credit meter may be faulty we have five working days to: Check whether the meter is faulty Let you know the next steps following this assessment Confirm the results of the assessment and the next steps in writing If we don’t meet these requirements then a £40 GSOP payment will be made for each failure.  Traditional or smart prepayment (Pay As You Go / PAYG) meters  If you think your PAYG meter is broken and you’re off supply we’ll either fix the issue remotely, or send an engineer to your home: Within three hours if you’ve contacted us during the week (Monday - Friday) between 8am - 8pm Within four hours if you’ve contacted us on a weekend or bank holiday If you think your PAYG meter is broken, but you’re on supply, we’ll agree the next course of action with you: Within three hours if you’ve contacted us during the week (Monday - Friday) between 8am - 8pm Within four hours if you’ve contacted us on a weekend or bank holiday If you contact us outside of working hours we’ll contact you as soon as possible the next day. If we don’t meet any of these requirements then we’ll send the £40 GSOP payment as a cheque.  Smart meters and In Home Displays (IHDs)  If you think your smart meter isn’t working as it should be, then the same timelines, regulations and compensation amounts listed above apply based upon your meter type. Within five working days OVO need to complete an assessment, agree the next steps, and confirm this all in writing if you believe: We’re not receiving automatic meter readings from your smart meter(s) You receive an inaccurate bill due to the smart meter(s) not sending automatic readings Your IHD isn’t displaying real-time information such as usage, costs and rates You’re unable to top up your meter remotely (if you’re a PAYG customer) Failure to meet any of these standards will mean we’ll add a £40 GSOP payment to your account (or send a cheque if you’re a PAYG customer).  Reconnecting your supply If we’ve disconnected your electricity and/or gas supply due to unpaid debt, then we’ll reconnect the supply once you’ve made the necessary payment. If the payment is made within OVO working hours, we’re regulated to reconnect your supply within 24 hours. If the payment is made outside of our working hours, then we must reconnect the supply by the next working day. Failure to meet these requirements will mean we’ll pay the £40 GSOP compensation.  Switching suppliers and moving house  When you switch suppliers, or close your account due to moving house, there are standards we must meet regarding billing and refunds: Final billing  We must issue a final bill within six weeks of the switching date or change of tenancy We must issue a final refund within 10 working days of sending a final bill  Five working day switches  When you switch to OVO, our aim is to get you up and running as quickly as possible. With ‘faster switching’, changing energy suppliers typically takes around 5 working days, unless we’ve agreed a different date with you. There are times when your switch might take a little longer. For more details, please see the “When switching might take longer” section of our Faster Switching Policy. If we don’t complete your switch within 5 days, we’ll credit £40 into your account unless: We don’t have all the information needed to complete your switch We think there’s evidence of a fraudulent switch The delay is for any other reason beyond our control  Erroneous Transfers  Sometimes electricity and/or gas supplies can be switched to another energy company by mistake. This can happen due to a supplier taking over a neighbouring house’s supply, a mistake in an address, or human error. In the Industry this is known as an Erroneous Transfer (ET). If your energy supply is switched away from us in error, we must adhere to these standards: We’ll contact the other supplier and let you know within 20 working days whether the switch happened under a valid contract If you’ve already spoken to the other supplier, we’ll work with them to resolve the ET within 20 working days If we confirm the switch was an ET then we’ll need to take back your supply within 21 working days of the ET being confirmed If we take over your supply erroneously, we must return it to the other supplier If we don’t meet the above timescales, or we accidentally take over your energy supply, we’ll pay you the £40 GSOP compensation.  Electricity Distribution Networks and Gas Transporters  Electricity Distribution Networks and Gas Transporters are separate organisations in charge of the energy cables, pipework and infrastructure running up into your property. If these organisations cause an issue with your supply, they may be required to pay you compensation. Sometimes, they’ll pay us the money, which we then must credit to your account (or send as a cheque if you’re PAYG). If we fail to pay this compensation to you within ten working days of receiving it, we’ll need to add on the £40 GSOP compensation.  When you might not be eligible for £40 GSOP  In some situations, we may not offer a £40 compensation payment. These include: If an engineer can’t make your appointment due to circumstances beyond our control, like severe weather If you tell us that you don't want us to take action on the problem you reported If you haven’t followed the troubleshooting steps we’ve provided as part of your meter investigation If your meter's been tampered with If we can’t get access to your meter or home If nobody over the age of 18 is at home when we visit for an appointment If you turn down our offer to fix a faulty prepayment meter Please note that all of the information on this page is subject to change if Ofgem publishes new guidance. Need more help?This topic is now closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve! Understanding bills & payments Mon, 27 Apr 2026 12:16:22 +0200 https://forum.ovoenergy.com/smart-meters-136/alt-han-has-failed-again-no-smart-gas-readings-or-ihd-usage-for-gas-21020 We’ve had a long-running issue with Gas Smart Meter readings (SMETS2) not being recorded on our account, and our IHD doesn’t show any gas usage. We had an AltHAN setup installed with a Landis+Gyr B1 installed at the meter and a B2 installed close to the Gas Meter. The Gas Meter is probably 10-15m away from the SMETS2 Electricity Meter.  This worked for about 14 days, then just stopped again. The Gas Meter HAN status shows as “Offline - Waiting for next retry”. The B1 & B2 have a RED “P”. See photos. I’ve power-cycled the B2, but with the same result.  I can’t find any documentation for the B1/B2. A few questions:What do the status LEDs mean on the B1 and B2? From the photos attached, can we deduce anything? What do the reset buttons on the B1 and B2 do? Can you manually reset them by using these? Are there any techniques to resolve the issue at home before calling OVO again (this will be the fifth visit)? Thanks.    Smart meters Mon, 27 Apr 2026 09:51:40 +0200 https://forum.ovoenergy.com/electric-vehicles-166/error-220-on-a-cord-zero-charger-20985 Has anybody recently tried to add a Cord Zero with success? I was getting error 220 and now it says that I’ve successfully joined but lost connection . Currently waiting on Cord support line after the Easter weekend shutdown backlog... Electric vehicles Mon, 27 Apr 2026 09:47:33 +0200 https://forum.ovoenergy.com/ideas/scam-online-safety-awareness-advice-21005 I’ve been kinda thinking about this recently following forum activity…Would be kinda nice to have some scam awareness/online safety content on the OVO Forum/Help platforms to provide reassurance as to how to identify the real OVO over scammers and also general tips and advice.I would do it myself, but I feel it needs to that official “Voice of OVO” which I haven’t learned how to do yet. Mon, 27 Apr 2026 09:06:27 +0200 https://forum.ovoenergy.com/my-account-140/can-you-change-the-direct-debit-payment-details-online-7459 You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you. My account Fri, 24 Apr 2026 18:05:36 +0200 https://forum.ovoenergy.com/ovo-beyond-167/did-someone-win-the-tesco-clubcard-millionaire-offer-21017 Hi, has the Clubcard Millionaire been awarded? Did anyone win and become a Clubcard Millionaire? It's just dropped off my Rewards screen now it's finished, but would be nice to see the end result even if it's just 'You didn't win'. (Seems to be a recurring theme with OVO Rewards - had a similar issue with previous offers.) OVO Beyond Fri, 24 Apr 2026 14:06:52 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-have-fit-with-new-battery-and-inverter-do-i-have-the-right-meters-18980 Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar    Home and heating Fri, 24 Apr 2026 09:38:06 +0200 https://forum.ovoenergy.com/home-and-heating-138/battery-not-discharging-20933 Bear in mind I’m not solar savvy...I had solar panels installed in July last year and everything worked fine ...using the Fox cloud app etc .I updated the app and now it appears that my battery is not charging and my daily production is showing the same every day ? How do I set up my battery again to use the charge during the night? All the apps shows is my grid importing and the energy being used in y home ? I find the whole thing bloody confusing as, as the weather has improved eg generating more solar my daily bill is lower but nothing being shown on the app ? Is there a different app I could use or do I need to get the installers back ? Cheers in advance Andy   Home and heating Fri, 24 Apr 2026 08:38:03 +0200 https://forum.ovoenergy.com/my-account-140/is-there-a-cheapest-time-to-use-the-washing-machine-to-use-less-energy-15810 When is the cheapest time to use the washing machine to save energy electricity My account Fri, 24 Apr 2026 08:21:17 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-meter-blank-after-power-cut-16991 Hi.  We had a 7 hour power cut today and when our electric came back on our prepayment key meter display was blank.   i have read it probably means we will have to have a new meter but I was wondering what happens to the credit we had on there?  I dont know the exact amount and obviously cant tell from the meter now because the display is blank.  If we do have a new meter will OVO know how much credit to put on the new meter?  Apart from the receipt from buying the electric I dont have any way of proving how much we had before the power cut.   also Im on economy 7.  Will my storage heaters come on as usual?   hope someone can help.thank you sammy My Pay As You Go account Fri, 24 Apr 2026 08:16:32 +0200 https://forum.ovoenergy.com/home-and-heating-138/rts-switch-off-is-the-landis-gyr-5246c-meter-affected-by-the-turn-off-19543 I have a Landis + Gyr 5246C meter that was installed in October 2014 and runs Economy 7 in my flat. There’s no radio teleswitch label on the meter and no separate box with a radio teleswitch label. Does this mean RTS isn’t used to switch between peak and off-peak? I don’t want to upgrade to a smart meter unless i absolutely have to. OVO have sent various letters about upgrading to a smart meter but none of them have mentioned the RTS switch off.  Home and heating Thu, 23 Apr 2026 15:21:08 +0200 https://forum.ovoenergy.com/my-account-140/can-t-switch-to-ovo-due-to-de-energised-meter-20994 When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter.So what is the quickest way to get this fixed considering this should have been done during the rts change?  My account Thu, 23 Apr 2026 14:26:52 +0200 https://forum.ovoenergy.com/the-tech-corner-208/never-enough-battery-storage-21013 I’m often asked why I recommend adding battery storage to a home power system, especially one with solar pv.  This graphic (taken from my home assistant system) gives a good indication as to why.Yesterday wasn’t quite as sunny and overnight the batteries were at 90% soc (state of charge). During the morning, various appliances were in use and by 8:45am our batteries soc was down to 30% (we do a lot off peak, and power the ASHP). Now, mid afternoon, the batteries are fully charged and we’re exporting to the grid despite our 14.4kW battery bank.Guess what .., I’m thinking of adding more batteries to make the most of solar generation. That will be the 3rd increase to our system and all without changing the inverter as the batteries are modular.There is a consideration about cost vs return of course but given the forward planning for grid and supply economics, it seems likely that export prices will fall in the long term - indeed, some tariffs are already rather low. The Tech Corner Thu, 23 Apr 2026 14:09:58 +0200 https://forum.ovoenergy.com/ovo-live-164/april-competition-time-no-april-fools-here-just-real-tickets-to-ovo-live-closed-20958 Congratulations to ​@JPS130  who won our March competition  IMPORTANT: ***Competition now closed*** - Remember: You’ll need to have a free forum account set up to enter. We might get April showers, but you could just win yourself a set of tickets to get in front of the next big act at our OVO Hydro venue!  So, get ready for another competition on the OVO Community Forum. This April, we're offering you the chance to win another 2 free tickets to an event of your choice at our OVO Hydro venue, with OVO Live. You'll have the opportunity to experience an unforgettable night of entertainment at the OVO Hydro Glasgow.  How to enter Go to our ***Competition now closed*** and enter your details for a chance to win. You’ll need to use the same name and email address that you used for your OVO forum account. If you don’t have a forum account already, you can go to the ‘Login/Sign up’ button at the top right of this page and follow the instructions. It’s free and simple to do.​​IMPORTANT: You’ll need to have a free forum account set up to enter. The competition will run until Thursday April 30th at 23:59pm when a winner will be picked at random. The winner will be drawn and notified no later than Tuesday May 5th and will be by email. You can pick the event of your choice over the next 12 months, and we’ll work out the rest.  Want to know more about our venues and OVO Live? Our resident moderator ​@Abby_OVO posted a helpful article giving you all the information that you need. Find out more here. By signing up to OVO Live, you get access to:  Pre-sale** and exclusive tickets VIP entry**, seats and lounges Exclusive competitions and offers It’s our way of saying thanks for joining us on the Path to Zero. Visit the OVO Live website to find out what's happening at our partner venues. We'd love to hear from you - leave a comment about your favourite event at our venues.  Remember to keep coming back each month for more chances to win Here’s to 2026 and ways we can keep giving back to our amazing community! Stay tuned. ** at select venues OVO Live Thu, 23 Apr 2026 11:55:54 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/why-can-t-landlords-advise-you-of-new-tenants-online-14951 It’s very frustrating contacting OVO to inform of changes to tenancies - it takes so long.  Why isn’t your website capable of accepting these changes?  Is it really necessary for me to spend the best part of an hour listening to music whilst on hold, just to tell you a few dates and details which I could easily do online?In this day and age I think it wise to update your systems, making it easier to inform you of changes.  Stating that you need to talk to a customer before you set up an account or alter details seems a little unique when other companies do not. Switching suppliers and moving home Thu, 23 Apr 2026 11:46:04 +0200 https://forum.ovoenergy.com/electric-vehicles-166/hypervolt-ev-charger-solar-and-charge-anytime-how-do-charging-modes-work-19700 Hi, can anyone help please? We have had the Hypervolt 3 charger installed today, we also have solar panels, our car is a Ford Kuga. I know the Ford is not compatible with Charge Anytime, that is why we opted for the Hypervolt 3 Charger. I have tried to charge the car this afternoon, it charged a small amount until the solar generation dropped due to clouds and sun movement, however I was expecting the mains supply to kick in and trickle charge the difference as necessary. Having looked at the Hypervolt app it is stating “Waiting for solar”, and the charging mode seems to be set as Super Eco, research has shown this means it charges ONLY from solar. Hypervolt instructions say that the mode I want is Eco, this prioritises the solar power but tops up with mains power as necessary.The Hypervolt app is controlled by an OVO integration - I am assuming this is via the Charge Anytime app, as that is where the link in the Hypervolt app takes me. My question is, where do i find the charging modes in the app in order to change them? I cannot find them.Whilst charging purely from solar would be great, it is not practical. Thanks,Sarah Electric vehicles Thu, 23 Apr 2026 10:14:40 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-stopped-communicating-with-my-hyundai-hyundai-ioniq-5-20874 After a successful Anytime charge a few nights ago, the Charge app has stopped talking to my car (last update almost 3 days ago). I’ve now removed my car from the app (under devices) and trying to re-add it. I enter Make / Model / Year of Manufacture but the “Continue >” button does nothing.Any suggestions other than the “switch to Octopus” I’ve had on other forums? Electric vehicles Wed, 22 Apr 2026 07:34:18 +0200