https://forum.ovoenergy.com On the Forum you can ask questions or take part in discussions. https://forum.ovoenergy.com/electric-vehicles-166/skoda-elroq-and-smart-charging-20996 I am plagued by my Skoda Elroq disconnecting itself when plugged in before OVO have set a schedule on my Hypervolt 3 charger. This means that I have to wait until the schedule is set before I can go out and plug in the charger.  Not good on a dark and stormy night. Has anyone any clues as how I can set up the Elroq so that I can plug in when I get home and expect it to start charging when the charger becomes live?  In case anyone from OVO is reading this, please note that if I weren’t getting my 10000 free miles under VAG scheme, I would switch straight away. This charging glitch is extremely inconvenient and your basic charges are too high, especially when you link it with the lack of a domestic off peak rate. Electric vehicles Thu, 30 Apr 2026 11:39:37 +0200 https://forum.ovoenergy.com/general-153/solar-panel-limits-in-summer-21031 Back again with a weird one. I’ve had to chase Octopus a couple of times for Outgoing payment since starting tariff in March. Which they have done when asked, just prefer not to be asking. Anyway since the last payment the Solar export figures have been way down. With the decent weather we’d been getting payments anywhere up to £1.15 per day. But as of last Weds after the payment they gave us most we have received is 19p. And we have had some amazing sun. Our usage hasn’t changed in the house but it’s dropped right off. It’s not as though it’s not doing its thing it’s just not as much as I would of expected considering it’s getting warmer.Does something weird happen to panels if it’s very hot? Any insight would be really appreciated.Also they’ve been in a year now do they ever need cleaning?  General Thu, 30 Apr 2026 11:28:39 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-and-solar-compatability-21019 Hello.  I have a Tesla Model 3 2021 (if that’s relevant)  my EV Charger is a myenergi zappi 2.1 solar compatible. Firmware updated etc  I am using the OVO charge anytime add on (not part of any monthly plan).  I have a solar set up. Throughout the house all the CT clamps are in place and facing the correct way.  my question is about the charge (money) when the smart charging session is in use when there is some solar generated power too.  so say for example the car is charging at 7.4kw. I am generating 3kw through solar and all of this goes to the car. I would then get a boost from the grid of 4.4kw to meet the 7.4kw demand.  is OVO able to distinguish how much is from solar and the grid (like the myenergi app shows me) and only charge me that is coming from the grid? Or is the OVO charge app / OVO not able to differentiate this and I get charged the full 7.4kw rate regardless of where this is coming from (during a smart charging schedule).  thanks  Electric vehicles Thu, 30 Apr 2026 10:59:11 +0200 https://forum.ovoenergy.com/general-153/cumulative-fit-payment-statement-21033 Can I get a statement of all the FIT payments received since installation of our PV panels? General Thu, 30 Apr 2026 10:03:16 +0200 https://forum.ovoenergy.com/the-archive-149/total-charges-don-t-match-the-new-balance-even-though-the-starting-balance-was-zero-16744 My first bill from OVO.Really simple :  Zero starting balance, + Some electricity, - One paper free discount, + VAT.  These numbers don’t add up.Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.I know the errors are not significant, just a few pence, but they are wrong !.It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error. I’ve phoned, and OVO are ‘looking into it’.d EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ] The Archive Thu, 30 Apr 2026 09:53:19 +0200 https://forum.ovoenergy.com/smart-meters-136/unexplained-half-hourly-usage-pattern-21032 My 88 year old Mother, lives alone and spends most of the night awake watching TV, drinking tea, etc.However, EVERY single day her half hour readings show 0 ZERO usage from exactly midnight to exactly 7:00am.Ovo are saying their meter readings are right.My argument is that if you drove your car a distance that you know for sure is 10 miles, but your odometer said it was 50 miles… then you are saying that the odometer must be right as that is what the odometer says !!!My 88yo Mum does not race around the house and turn off absolutely everything at midnight, then 7 hours later race around and turn everything on.It would be funny if Ovo weren’t predicting she will use over 13000 KWH for the year !!Anyone with any insights ?    Smart meters Thu, 30 Apr 2026 09:40:10 +0200 https://forum.ovoenergy.com/extra-support-168/being-bed-bound-and-the-costs-of-heating-21029 Hi looking for some info about any extra help someone can get for the gas costs out with the warm front thing. If you are bed bound and needed the heating on a lot more due to this is there any extra help with the costs of this as they are bed bound now thx in advance   Extra Support Wed, 29 Apr 2026 11:31:02 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/gas-meter-21030 Will I be able to have a gas meter installed if I change supplier to OVO from SO energy?  SO energy are not installing gas meters at the moment. I maybe on the waiting list for 6 months or more and I need to get my investment property back on to a gas supply.  Switching suppliers and moving home Wed, 29 Apr 2026 11:24:00 +0200 https://forum.ovoenergy.com/home-and-heating-138/underfloor-heating-from-permanently-connected-radio-meter-21025 Hello, I have two meters, one for standard electricity and the other which connected to a radio signal meter. I have two consumer units, one for standard electricity and the other for storage heating which I do not have. The consumer unit which is connected to the radio meter has a large sticker on it which says PERMANENTLY CONNECTED. This supply although from the radio meter never goes off. I have underfloor heating and hot water which runs from this consumer unit and is on all the time apart from when the room thermostats switch it off. Would I need to smart meters. Is this setup correct. Thank you all. Home and heating Tue, 28 Apr 2026 13:59:10 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ev-chargers-21027 As an OVO customer If I get a Hypervolt 3 Pro fitted by another contractor do I still get free Charge any Time or is this only available through your installation. Thank you Electric vehicles Tue, 28 Apr 2026 08:59:31 +0200 https://forum.ovoenergy.com/smart-meters-136/no-payg-number-or-pan-number-21021 Can't register on portal or app as have new smart meters installed in property just moved in, and the app and portal.require these things I dont have. Why didn't I get from engineer or in an email from ovo? I'm paying bill monthly, so they knew I didnt have a top up card, yet still asked me to use app. Frustrating. I noticed the gas isnt showing on the home display, is that because its not synced properly yet it doesnt let me choose it? Smart meters Tue, 28 Apr 2026 08:49:36 +0200 https://forum.ovoenergy.com/smart-meters-136/geo-in-home-display-21028  New Geo in home display only showing usage in kw but not pence. That display is permanently showing 0.49 used.  Contacted support team but not much help. Smart meters Tue, 28 Apr 2026 08:40:20 +0200 https://forum.ovoenergy.com/electric-vehicles-166/new-renault-5-pod-point-and-ovo-charge-anytime-cannot-smart-charge-21007 Hi all,I'm new to EV's, and would appreciate help!I have a Renault 5, which is compatible with OVO.I have a Pod Point charger which is not. I have a monthly plan with OVO and a Renault App through which OVO should speak to my car. I've agreed to all data sharing in my car. I have my vehicle connected to the Renault App.All schedules are turned OFF apart from on the OVO app, but the charge repeatedly fails to be performed.I have managed a charge through the charger once to make sure it actually works, which it does.I've read forums and tried deleting my vehicle from OVO charge after reinstalling the app, and have done the same on the Renault App.Any ideas how I can get Ovo Charge to talk to tge car app please?ThanksChris Electric vehicles Tue, 28 Apr 2026 08:34:40 +0200 https://forum.ovoenergy.com/general-153/givenergy-demise-20992 With Givenerghy going into administration and probable lisquidation anyone have any thoughts on OVO’s responsibilities regarding guarantees/warranties? General Mon, 27 Apr 2026 20:31:08 +0200 https://forum.ovoenergy.com/my-account-140/extended-fixed-tariff-when-are-early-exit-fees-payable-21014 The recent unprecedented fiddling with fixed tariffs at government diktat had suppliers scrabbling around to find workarounds within their existing billing frameworks. OVO decided that the way forward was to determine fixed tariff contracts on 31 March 2026 and start new ones on 1 April 2026. This was probably fair enough as a one-off stop-gap workaround.However, looking at the special terms and conditions for Extended Fixed tariffs, I see a potential bone of contention:   6. Early exit fee    If you joined OVO Extended Fixed on or before 01 August 2025 6.1 If you change your supplier or plan for electricity or gas, or both, before the Fixed End Date, we may apply an exit fee of £75 for each fuel (Early Exit Fee). If you joined OVO Extended Fixed after 01 August 2025 6.2 If you change your supplier for electricity or gas, or both, before the Fixed End Date, we may apply an exit fee of £50 for each fuel (Early Exit Fee). These terms were last modified in August 2025, (I think) long before anyone was thinking about how to vary fixed prices. I suppose it rather depends on what ‘join’ means in this context, and lawyers would no doubt have fun debating that. The man on the Clapham omnibus would, I’m sure, think that the relevant date was that when the current contract started. I suspect, though, that OVO’s legal eagles think otherwise, arguing that they wouldn’t have used ‘join’ to mean ‘enter into a contract.’My Extended Fixed contract expires later this year, so I’m considering changing to a different OVO fixed tariff while they’re still not totally unmanageable. Will I be charged an early exit fee if there are more than 49 days to go to the end of the current fix?  My account Mon, 27 Apr 2026 17:18:42 +0200 https://forum.ovoenergy.com/extra-support-168/faulty-electric-blanket-20460 Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you. Extra Support Mon, 27 Apr 2026 17:10:03 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/potential-scam-call-relating-to-home-move-21006 Hi, my mum is moving house in the near future and has been contacted by someone using the number 0330 818 1406, claiming to be from Ovo. The call was terminated mid-conversation by the "Ovo employee" and a Google search of the number doesn't inspire confidence. Is this likely to be a scam or just a poorly executed contact by Ovo? Switching suppliers and moving home Mon, 27 Apr 2026 17:03:00 +0200 https://forum.ovoenergy.com/home-and-heating-138/duel-fuel-heating-21022 Hi all this is my first post,I want to add dual fuel heating  elements to 3 designer rads and 3 towel rails in my house.looking to fit more designer rads to the house over time.I am by trade a plumber but not a heating engineer, not gas safe I mean.I can see that you can get heating elements with built-in thermostats and Wi-Fi. Is there a way of linking  all these, using  the same heating type of course to a specific room stat that is just for these elements, when on electric. the reason is I am planning to fit 14 solar panels a sun sink 5KW inverter and 16.1 Fogstar battery. I would like the option of using electric heating sometimes but when it gets really cold, December January still using MY gas central heating.thanks in advance  Home and heating Mon, 27 Apr 2026 15:38:56 +0200 https://forum.ovoenergy.com/power-move-156/power-move-we-can-t-show-your-average-peak-use-without-more-meter-data-21024 I've had this for almost a month: "We can't show your average peak use without more meter data." My half hourly readings are still being sent  Any advice please?  Power Move Mon, 27 Apr 2026 14:17:50 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/top-ups-declining-21023 Hello,Cannot top up on app or online keeps saying declined.  Is there a problem? My Pay As You Go account Mon, 27 Apr 2026 14:02:56 +0200 https://forum.ovoenergy.com/home-and-heating-138/new-heating-system-but-struggling-to-get-the-right-tariff-21001 Hi Everyone,Thank you to all those who helped last year regarding Air Source heat pump as my oil boiler went down and i was having trouble with my housing association about when it was going to be installed etc. That was in May last year. Fast forward to this year we now have a heating system ....its Storage heating and I spoke to OVO regarding all this being changed in January this year apparently yes then at the last hour it was no. Ok so I tried to look for a different company that do Economy 7 tariff. Found one but now OVO don't want to let me go due to a huge bill which I have due to it being wintertime and having to use electric heaters due to no heating system can anyone advise  me what to do obviously I didn't really want to leave but ....its a case of having to but then if OVO did Economy 7 or something similar I wouldn't have to. Home and heating Mon, 27 Apr 2026 14:00:31 +0200 https://forum.ovoenergy.com/understanding-bills-payments-172/guaranteed-standards-of-performance-gsop-compensation-a-guide-21026 Guaranteed Standards of Performance Guaranteed Standards of Performance (GSOP) are a set of service guidelines set out by our regulator, Ofgem, that all UK energy suppliers must adhere to. They ensure that we give you the best possible service. If we fail to meet any of these standards we’re required to issue a £40 GSOP payment as compensation. Below you can find out more about the GSOP standards, and when we’d pay the £40 compensation. We’re required to pay the £40 within 10 working days of any GSOP failure. If we don’t make the payment within 10 working days, we’ll pay you a further £40.   Meter appointments  Our engineers carry out appointments to install smart meters, or to fix or replace faulty meters. If we ever book a meter appointment for you, we’ll agree to a date and four-hour time slot with you. If we need to cancel or re-arrange the appointment, then we need to give you at least 24 hours’ notice. We’re also required to send an engineer with the correct skills and tools for the job. If you request an initial smart meter installation, we have to offer an appointment date within 30 days, and then complete the installation within six weeks. Please note, this is only the case for your first attempted smart meter installation. If we fail any of these requirements, we’ll credit your account (or send a cheque if you’re a PAYG customer) with a £40 GSOP payment.  Faulty meters  If you tell us that you think your meter isn’t working as it should be then there are standards we must meet, depending on what type of meter you have: Traditional or smart credit (pay monthly) meters If you tell us that your credit meter may be faulty we have five working days to: Check whether the meter is faulty Let you know the next steps following this assessment Confirm the results of the assessment and the next steps in writing If we don’t meet these requirements then a £40 GSOP payment will be made for each failure.  Traditional or smart prepayment (Pay As You Go / PAYG) meters  If you think your PAYG meter is broken and you’re off supply we’ll either fix the issue remotely, or send an engineer to your home: Within three hours if you’ve contacted us during the week (Monday - Friday) between 8am - 8pm Within four hours if you’ve contacted us on a weekend or bank holiday If you think your PAYG meter is broken, but you’re on supply, we’ll agree the next course of action with you: Within three hours if you’ve contacted us during the week (Monday - Friday) between 8am - 8pm Within four hours if you’ve contacted us on a weekend or bank holiday If you contact us outside of working hours we’ll contact you as soon as possible the next day. If we don’t meet any of these requirements then we’ll send the £40 GSOP payment as a cheque.  Smart meters and In Home Displays (IHDs)  If you think your smart meter isn’t working as it should be, then the same timelines, regulations and compensation amounts listed above apply based upon your meter type. Within five working days OVO need to complete an assessment, agree the next steps, and confirm this all in writing if you believe: We’re not receiving automatic meter readings from your smart meter(s) You receive an inaccurate bill due to the smart meter(s) not sending automatic readings Your IHD isn’t displaying real-time information such as usage, costs and rates You’re unable to top up your meter remotely (if you’re a PAYG customer) Failure to meet any of these standards will mean we’ll add a £40 GSOP payment to your account (or send a cheque if you’re a PAYG customer).  Reconnecting your supply If we’ve disconnected your electricity and/or gas supply due to unpaid debt, then we’ll reconnect the supply once you’ve made the necessary payment. If the payment is made within OVO working hours, we’re regulated to reconnect your supply within 24 hours. If the payment is made outside of our working hours, then we must reconnect the supply by the next working day. Failure to meet these requirements will mean we’ll pay the £40 GSOP compensation.  Switching suppliers and moving house  When you switch suppliers, or close your account due to moving house, there are standards we must meet regarding billing and refunds: Final billing  We must issue a final bill within six weeks of the switching date or change of tenancy We must issue a final refund within 10 working days of sending a final bill  Five working day switches  When you switch to OVO, our aim is to get you up and running as quickly as possible. With ‘faster switching’, changing energy suppliers typically takes around 5 working days, unless we’ve agreed a different date with you. There are times when your switch might take a little longer. For more details, please see the “When switching might take longer” section of our Faster Switching Policy. If we don’t complete your switch within 5 days, we’ll credit £40 into your account unless: We don’t have all the information needed to complete your switch We think there’s evidence of a fraudulent switch The delay is for any other reason beyond our control  Erroneous Transfers  Sometimes electricity and/or gas supplies can be switched to another energy company by mistake. This can happen due to a supplier taking over a neighbouring house’s supply, a mistake in an address, or human error. In the Industry this is known as an Erroneous Transfer (ET). If your energy supply is switched away from us in error, we must adhere to these standards: We’ll contact the other supplier and let you know within 20 working days whether the switch happened under a valid contract If you’ve already spoken to the other supplier, we’ll work with them to resolve the ET within 20 working days If we confirm the switch was an ET then we’ll need to take back your supply within 21 working days of the ET being confirmed If we take over your supply erroneously, we must return it to the other supplier If we don’t meet the above timescales, or we accidentally take over your energy supply, we’ll pay you the £40 GSOP compensation.  Electricity Distribution Networks and Gas Transporters  Electricity Distribution Networks and Gas Transporters are separate organisations in charge of the energy cables, pipework and infrastructure running up into your property. If these organisations cause an issue with your supply, they may be required to pay you compensation. Sometimes, they’ll pay us the money, which we then must credit to your account (or send as a cheque if you’re PAYG). If we fail to pay this compensation to you within ten working days of receiving it, we’ll need to add on the £40 GSOP compensation.  When you might not be eligible for £40 GSOP  In some situations, we may not offer a £40 compensation payment. These include: If an engineer can’t make your appointment due to circumstances beyond our control, like severe weather If you tell us that you don't want us to take action on the problem you reported If you haven’t followed the troubleshooting steps we’ve provided as part of your meter investigation If your meter's been tampered with If we can’t get access to your meter or home If nobody over the age of 18 is at home when we visit for an appointment If you turn down our offer to fix a faulty prepayment meter Please note that all of the information on this page is subject to change if Ofgem publishes new guidance. Need more help?This topic is now closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve! Understanding bills & payments Mon, 27 Apr 2026 12:16:22 +0200 https://forum.ovoenergy.com/smart-meters-136/alt-han-has-failed-again-no-smart-gas-readings-or-ihd-usage-for-gas-21020 We’ve had a long-running issue with Gas Smart Meter readings (SMETS2) not being recorded on our account, and our IHD doesn’t show any gas usage. We had an AltHAN setup installed with a Landis+Gyr B1 installed at the meter and a B2 installed close to the Gas Meter. The Gas Meter is probably 10-15m away from the SMETS2 Electricity Meter.  This worked for about 14 days, then just stopped again. The Gas Meter HAN status shows as “Offline - Waiting for next retry”. The B1 & B2 have a RED “P”. See photos. I’ve power-cycled the B2, but with the same result.  I can’t find any documentation for the B1/B2. A few questions:What do the status LEDs mean on the B1 and B2? From the photos attached, can we deduce anything? What do the reset buttons on the B1 and B2 do? Can you manually reset them by using these? Are there any techniques to resolve the issue at home before calling OVO again (this will be the fifth visit)? Thanks.    Smart meters Mon, 27 Apr 2026 09:51:40 +0200 https://forum.ovoenergy.com/electric-vehicles-166/cord-zero-error-220-20985 Has anybody recently tried to add a Cord Zero with success? I was getting error 220 and now it says that I’ve successfully joined but lost connection . Currently waiting on Cord support line after the Easter weekend shutdown backlog... Electric vehicles Mon, 27 Apr 2026 09:47:33 +0200 https://forum.ovoenergy.com/ideas/scam-online-safety-awareness-advice-21005 I’ve been kinda thinking about this recently following forum activity…Would be kinda nice to have some scam awareness/online safety content on the OVO Forum/Help platforms to provide reassurance as to how to identify the real OVO over scammers and also general tips and advice.I would do it myself, but I feel it needs to that official “Voice of OVO” which I haven’t learned how to do yet. Mon, 27 Apr 2026 09:06:27 +0200 https://forum.ovoenergy.com/extra-support-168/how-do-i-switch-bank-accounts-for-my-account-21018 I'm trying to change my bank details to another account but I'm just being taken round in circles. I just want to change my direct debit to a different bank account - help please? Extra Support Fri, 24 Apr 2026 18:05:36 +0200 https://forum.ovoenergy.com/ovo-beyond-167/tesco-clubcard-millionaire-result-21017 Hi, has the Clubcard Millionaire been awarded? Did anyone win and become a Clubcard Millionaire? It's just dropped off my Rewards screen now it's finished, but would be nice to see the end result even if it's just 'You didn't win'. (Seems to be a recurring theme with OVO Rewards - had a similar issue with previous offers.) OVO Beyond Fri, 24 Apr 2026 14:06:52 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-have-fit-with-new-battery-and-inverter-do-i-have-the-right-meters-18980 Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar    Home and heating Fri, 24 Apr 2026 09:38:06 +0200 https://forum.ovoenergy.com/general-153/system-saying-no-solar-21016 I’m getting fed up of this always going wrong .Things were going great and since the sun started shining been rattling out solar….until a few days ago and this has happened.Saying daily production less than 1.5KWH (Was over 50) any ideas ?  General Fri, 24 Apr 2026 08:38:03 +0200 https://forum.ovoenergy.com/home-and-heating-138/cheapest-time-of-day-night-for-energy-use-21010 I am trying to find out when is the best / cheaper time for energy use ( don’t have an EV) - just for washing / cooking / heating etc. I do try not to use much during 5-7pm each day ! Thanks  Home and heating Fri, 24 Apr 2026 08:21:17 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-meter-blank-after-power-cut-16991 Hi.  We had a 7 hour power cut today and when our electric came back on our prepayment key meter display was blank.   i have read it probably means we will have to have a new meter but I was wondering what happens to the credit we had on there?  I dont know the exact amount and obviously cant tell from the meter now because the display is blank.  If we do have a new meter will OVO know how much credit to put on the new meter?  Apart from the receipt from buying the electric I dont have any way of proving how much we had before the power cut.   also Im on economy 7.  Will my storage heaters come on as usual?   hope someone can help.thank you sammy My Pay As You Go account Fri, 24 Apr 2026 08:16:32 +0200 https://forum.ovoenergy.com/home-and-heating-138/rts-switch-off-is-the-landis-gyr-5246c-meter-affected-by-the-turn-off-19543 I have a Landis + Gyr 5246C meter that was installed in October 2014 and runs Economy 7 in my flat. There’s no radio teleswitch label on the meter and no separate box with a radio teleswitch label. Does this mean RTS isn’t used to switch between peak and off-peak? I don’t want to upgrade to a smart meter unless i absolutely have to. OVO have sent various letters about upgrading to a smart meter but none of them have mentioned the RTS switch off.  Home and heating Thu, 23 Apr 2026 15:21:08 +0200 https://forum.ovoenergy.com/my-account-140/can-t-switch-to-ovo-due-to-de-energised-meter-20994 When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter.So what is the quickest way to get this fixed considering this should have been done during the rts change?  My account Thu, 23 Apr 2026 14:26:52 +0200 https://forum.ovoenergy.com/the-tech-corner-208/never-enough-battery-storage-21013 I’m often asked why I recommend adding battery storage to a home power system, especially one with solar pv.  This graphic (taken from my home assistant system) gives a good indication as to why.Yesterday wasn’t quite as sunny and overnight the batteries were at 90% soc (state of charge). During the morning, various appliances were in use and by 8:45am our batteries soc was down to 30% (we do a lot off peak, and power the ASHP). Now, mid afternoon, the batteries are fully charged and we’re exporting to the grid despite our 14.4kW battery bank.Guess what .., I’m thinking of adding more batteries to make the most of solar generation. That will be the 3rd increase to our system and all without changing the inverter as the batteries are modular.There is a consideration about cost vs return of course but given the forward planning for grid and supply economics, it seems likely that export prices will fall in the long term - indeed, some tariffs are already rather low. The Tech Corner Thu, 23 Apr 2026 14:09:58 +0200 https://forum.ovoenergy.com/ovo-live-164/april-competition-time-no-april-fools-here-just-real-tickets-to-ovo-live-20958 Congratulations to ​@JPS130  who won our March competition  IMPORTANT:  Competition Link Here - Remember: You’ll need to have a free forum account set up to enter. We might get April showers, but you could just win yourself a set of tickets to get in front of the next big act at our OVO Hydro venue!  So, get ready for another competition on the OVO Community Forum. This April, we're offering you the chance to win another 2 free tickets to an event of your choice at our OVO Hydro venue, with OVO Live. You'll have the opportunity to experience an unforgettable night of entertainment at the OVO Hydro Glasgow.  How to enter Go to our competition link here and enter your details for a chance to win. You’ll need to use the same name and email address that you used for your OVO forum account. If you don’t have a forum account already, you can go to the ‘Login/Sign up’ button at the top right of this page and follow the instructions. It’s free and simple to do.​​IMPORTANT: You’ll need to have a free forum account set up to enter. The competition will run until Thursday April 30th at 23:59pm when a winner will be picked at random. The winner will be drawn and notified no later than Tuesday May 5th and will be by email. You can pick the event of your choice over the next 12 months, and we’ll work out the rest.  Want to know more about our venues and OVO Live? Our resident moderator ​@Abby_OVO posted a helpful article giving you all the information that you need. Find out more here. By signing up to OVO Live, you get access to:  Pre-sale** and exclusive tickets VIP entry**, seats and lounges Exclusive competitions and offers It’s our way of saying thanks for joining us on the Path to Zero. Visit the OVO Live website to find out what's happening at our partner venues. We'd love to hear from you - leave a comment about your favourite event at our venues.  Remember to keep coming back each month for more chances to win Here’s to 2026 and ways we can keep giving back to our amazing community! Stay tuned. ** at select venues OVO Live Thu, 23 Apr 2026 11:55:54 +0200 https://forum.ovoenergy.com/my-account-140/im-a-landlord-and-have-new-tenants-in-a-property-how-do-i-put-the-pay-as-you-go-meter-and-gas-in-their-name-21015 Hello, I have recently had new tenants move into my rented property and I would like to change the account from being in my name to being in their name?  My account Thu, 23 Apr 2026 11:46:04 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781 Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this? Electric vehicles Thu, 23 Apr 2026 10:46:07 +0200 https://forum.ovoenergy.com/electric-vehicles-166/hypervolt-charger-app-with-ovo-charge-anytime-21012 Apologies if this is a FAQ. I’ve had a MINI Aceman for a year and it’s connected into my OVO Charge Anytime app and plan. I’ve been charging it with a granny charger and all scheduling etc. is negotiated between OVO and the car.We now have a Hypervolt Home 3 Pro installed. I can’t add the charger into the OVO app so I’m guessing that the control continues to be via the car and not the charger.Do I need to do anything vs the charger with the Hypervolt app or is it superfluous? Electric vehicles Thu, 23 Apr 2026 10:14:40 +0200 https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747 Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programme for our members. We want to shout about the great work carried out by our community that makes this Forum such a helpful source of knowledge for OVO customers and beyond. We’ve introduced new profile badges, a revamped ranking structure and even the chance for members to win some exciting prizes for their efforts.  We’ve got a dedicated Forum space that describes the new badges and how to earn them, and how to move up through the ranks. You can access the space here. Each month we’ll update this article to display the Forum members who’ve won awards, badges, or have just been amazingly helpful. This month, we’ve chosen 2025’s Forum Member of the Year, as well as the Forum Member of the Month for December. We’ve also given some shout outs to some other members that have done a lot to help the community over 2025.  Our December spotlight winners We’re proud to name our 2025 Forum member of the year and our December member of the month:  Forum Member of the Year (2025): ​@Firedog  Throughout 2025 Firedog’s worked tirelessly to answer a huge amount of questions on the Forum. As usual, his answers have been really helpful, and he’s given a number of ‘best answers’. The article below gives an example of how clear and detailed Firedog’s best answers can be. A massive thanks for being such an asset to the community and to OVO Firedog!  Here’s a perfect example of Firedog in action:  Forum Member of the Month (December 2025): ​@Bendog  We’re awarding Bendog member of the month for December for her amazing level of engagement since joining the community very recently. She’s provided some great information and given ‘best answers’ that are of a really high standard. We’ve included an example of one of these below, thanks Bendog! Check out some amazing contributions by Bendog here:  Bendog and Firedog have been awarded the Member of the Year / Month badges, and have been sent some Christmassy gifts!  2025 honourable mentions We also want to give a huge thanks to the following Forum members for their amazing work in 2025. They’ve helped the community and OVO by answering loads of questions, given best answers, written handy articles, and taken part in beta tests: ​@Nukecad  ​@Peter E  ​@Blastoise186  ​@costeek  ​@waltyboy  ​@MikeWilliams  ​@juliamc  ​@Gingernut49  Thanks everyone and see you next month!  General Thu, 23 Apr 2026 07:33:53 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-stopped-communicating-with-my-hyundai-hyundai-ioniq-5-20874 After a successful Anytime charge a few nights ago, the Charge app has stopped talking to my car (last update almost 3 days ago). I’ve now removed my car from the app (under devices) and trying to re-add it. I enter Make / Model / Year of Manufacture but the “Continue >” button does nothing.Any suggestions other than the “switch to Octopus” I’ve had on other forums? Electric vehicles Wed, 22 Apr 2026 07:34:18 +0200 https://forum.ovoenergy.com/my-account-140/number-provided-in-email-not-working-am-i-being-scammed-20999 Hello. I received an email from OVO saying they think there is a problem with my gas smart metre. I assume it has been triggered by the fact our gas bill has dropped a lot. That is due to us having replaced a very poor front door where a lot of heat escaped. The thermostat was near it so it took a long time for the heat to get up to 19 degrees. Our daughter also stayed with us for a while and she would have four or five baths a week. Me and my wife just use a shower. With these two changes our bills have reduced dramatically. When I responded to the email by ringing the number given, 0330 102 7517, a message said that number no longer exists and to ring 0330 303 5063. After answering some “security” questions, including my date of birth, which I don’t remember ever telling OVO, I was put through to someone who started asking the same questions again. I then thought I was being scammed so I told the person this and hung up. How can I be sure I’m not being scammed and how can I genuinely contact OVO to check? Thanks in advance for your help. My account Tue, 21 Apr 2026 15:57:13 +0200 https://forum.ovoenergy.com/my-account-140/how-long-does-it-take-for-my-direct-debit-payment-to-show-on-my-account-21003 Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account? My account Tue, 21 Apr 2026 09:36:06 +0200 https://forum.ovoenergy.com/smart-meters-136/why-is-my-boiler-not-working-after-i-got-a-smart-meter-installed-2219 Hi! I've got my smart meter yesterday but something went wrong and my boiler is not working. It's Friday night and I have no hot water until the next week??? Smart meters Tue, 21 Apr 2026 09:33:30 +0200 https://forum.ovoenergy.com/home-and-heating-138/smart-meter-failed-installation-from-thtc-18815 Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?Engineer just said let OVO figure it out, can someone help Home and heating Tue, 21 Apr 2026 09:13:32 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-does-charge-anytime-know-what-energy-usage-accounts-for-ev-charging-20998 I am going to start my EV journey with a Hypervolt Charger and I want to use the ‘Pay as you go’ tariff. This is because i dont do many miles and very rarely long journeys, so seems the obvious start off. How does OVO know this and is there an app to keep track of the energy i have used? Electric vehicles Mon, 20 Apr 2026 10:41:42 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-check-the-standing-charge-rates-on-my-plan-21000 Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan? My account Mon, 20 Apr 2026 10:11:43 +0200 https://forum.ovoenergy.com/home-and-heating-138/is-my-horstmann-s123b03-affected-by-the-rts-switch-off-20980 HiI am on economy 10 tariff with OVO, we only have storage heaters. Last year I booked the appointment for the new smart meter to be installed due to the RTS switch off. The ovo engineer was a lovely old chap, who, as it turned out had originally installed the meters (long before we bought the house). He said we do not need to change as our meters do not use the RTS signal. I asked him to please inform Ovo of this as they keep harassing me to change. ( months later and I am getting almost daily contact to change as they now say we will not have power after the 5th May 2026. The person I spoke to tried to deny that their engineer had ever been to our house!!! The meter I have is a typeS123B03. I have also been told by Ovo in the past that I am correct in beleiving that smart meters will not operate correctly at our house, there is no mobile signal from any provider and no broadband to the property. Can anyone help me know if my meter is the type that has its own internal clock and therefore does not need changing, so I can finally shut Ovo up? Home and heating Mon, 20 Apr 2026 08:29:47 +0200 https://forum.ovoenergy.com/smart-meters-136/rts-smart-meter-installation-delayed-due-to-boxed-in-fuse-board-20993 HelloApologies, but I cannot give as full details as I would like, because it is difficult to use a computer owing to ill health.I stay in a council house in Scotland and am affected by the RTS switch off. I arranged for a smart metre to be installed in February 2025. Unfortunately the job could not be done because the fuse box is too near the piece of equipment that needs to be replaced.For the last 14 months I have been trying my best to get the council to do the job but to no avail. At one point I was told it was just awaiting scheduling. Over the past few weeks I have even tried contacting my local councillors and even they are not replying.Today I received an email from Ovo telling me to arrange a smart metre installation because the switch of date is now 02/06/26. How reliable is this date?We cannot lose our heating because the household is made up of an elderly person and a disabled person.Any advice?Thanks Smart meters Fri, 17 Apr 2026 13:15:02 +0200 https://forum.ovoenergy.com/ovo-beyond-167/tesco-clubcard-millionaire-unable-to-lock-in-answer-as-it-s-under-the-home-button-20961 Hi there Had invite to enter the clubcard competition. Opened the app, selected next question and it opened. I selected the answer but the lock in your answer is under the home and back button banner. I have tried to shrink teh screen or rotate it and neither work. Anyone else having the same problemDavid OVO Beyond Fri, 17 Apr 2026 10:09:25 +0200 https://forum.ovoenergy.com/home-and-heating-138/ecodan-heat-pump-ftc-7-when-heating-is-on-our-water-heats-up-at-the-same-time-non-stop-how-do-i-fix-it-20977 When heating is on, the water starts to heat up as well, but it is not on the controller - water is shown as OFF. Looks like something is wrong with the settings. Please Help!Remote controller: Switchee Hot water set 45. NOT legionella mode   Home and heating Thu, 16 Apr 2026 15:52:59 +0200 https://forum.ovoenergy.com/electric-vehicles-166/what-s-the-best-ovo-installed-smart-charger-20979 Thinking of buying a 22 Kia EV3 never had electric cars previously are chargers specific? I’m a OAP and a little lost by it all. I see OVO do an instal service which would be easier than looking round. Any particular charger best of those mentioned. I won’t be travelling far local mostly and maybe a holiday so I won’t be needing the charge anywhere service. There is one thing that does concern me, if I change supplier will the charger still work? Thanks for any pointers Electric vehicles Thu, 16 Apr 2026 10:28:42 +0200 https://forum.ovoenergy.com/my-account-140/huge-balance-then-billing-hold-and-no-refund-why-20995 I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz My account Thu, 16 Apr 2026 09:11:54 +0200 https://forum.ovoenergy.com/home-and-heating-138/12-panel-solar-plus-5-2kwh-battery-plus-11kwh-ashp-could-we-be-off-grid-for-3-seasons-20956 If I win the lottery and pay OVO £8700 for a 12 panel PV Solar array on my large 25 degree pitched south facing roof plus a 5.2kWh storage battery in my integral garage plus an estimated £5000 for an 11kWh ASHP (after £7500 govt grant) plus an estimated £5000 for new radiators and hot water cylinder, can I expect to be effectively self sufficient during 9 months of the year?  Home and heating Wed, 15 Apr 2026 19:11:01 +0200 https://forum.ovoenergy.com/power-move-156/is-power-move-over-for-now-or-is-it-power-move-flex-20508 Is the power move still happening? I've not had an email for weeks..‍♀️ Power Move Wed, 15 Apr 2026 13:17:02 +0200 https://forum.ovoenergy.com/my-account-140/government-levy-fixed-rate-changes-now-showing-on-online-account-20920 I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.   My account Wed, 15 Apr 2026 09:42:06 +0200 https://forum.ovoenergy.com/my-account-140/changed-from-payg-to-pay-monthly-but-meter-still-in-prepayment-mode-20988 Hello, I have recently changed from payg to pay monthly but the smart meter is still in pre payment mode. I am worried that when the balance goes to 0 my electric will go off. How long does it take for the meter to change to credit mode and will the power go off when the balance reached 0. If it does run out is it possible to top up the meter now im on pay monthly. Thanks in advance for the info.  My account Wed, 15 Apr 2026 09:29:07 +0200 https://forum.ovoenergy.com/smart-meters-136/why-is-my-smart-meter-in-home-display-ihd-not-showing-any-electricity-usage-data-8047 Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks   Smart meters Tue, 14 Apr 2026 11:29:22 +0200 https://forum.ovoenergy.com/general-153/mg-im6-not-compatible-with-charge-anytime-20986 Have been woth Ovo for 4 years and have today switched my Audi Q4 etron to an MG im6.As my home wall charger hasn't changed (Podpoint), I assumed my new car would be compatible with Charge Anytime. However, appears not.Can anyone confirm if this is the case before I search out a new provider? As a company car driver doing 1000 miles a week, no way I'm going to pay the standard electric tariff for charging..Thanks  General Mon, 13 Apr 2026 18:24:34 +0200 https://forum.ovoenergy.com/extra-support-168/sleep-apnea-machine-and-power-outage-what-help-is-available-20912 I suffer from sleep apnea and have to where a breathing mask overnight powered by electricity, if there is an outage it cant be used, customers of sse are being given a back up power pack to use in emergencies, do ovo offer anything similar? Extra Support Mon, 13 Apr 2026 09:25:12 +0200 https://forum.ovoenergy.com/ideas/ability-to-manage-submit-charging-data-to-employers-for-payroll-home-charging-rebate-purposes-20982 I was just answering a thread earlier when I had a bit of a spark.Charge Anytime team have mentioned that quite a few folks request CSV files from them for the purposes of getting home charging rebates/benefits from their employer.Makes me feel like using the Fleet type functionality that exists in the Bonnet platform could be utilised and/or expanded for home charging too, allowing easier integrations with things like Payroll/HR for those folks and smoother expense claims.Ohme already does this with one of the fuel card companies and it was discussed on the OVO Forum ages ago, but I can’t find the thread right now. Seems like a potentially useful tool if OVO were to expand the existing capabilities. Would be kinda cool to allow an employer to request/invite an OVO customer to grant scoped access so the employer can automatically import the charging data and save a few steps. Sun, 12 Apr 2026 19:14:29 +0200 https://forum.ovoenergy.com/my-account-140/i-feel-like-my-direct-debit-check-in-is-totally-unfair-why-has-it-increased-6328 Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA. My account Sat, 11 Apr 2026 01:20:03 +0200 https://forum.ovoenergy.com/extra-support-168/high-estimated-bills-ongoing-issue-ovo-not-helping-14732  Thank you for taking the time to read our issue i do understand its very long with a lot of information but hoping someone can help resolve.**Please note that my Mum is the account holder who is 74 and is becoming very ill and very stressed and worried about this and we have provided both written and verbal communication to OVO advising i can speak on her behalf , this has been ignored on every occasion we contact OVO***We did start a thread on this back in December last year but thought it best to start a new one as i have more knowledge / information regarding the issue as its still not been resolved.Back in Aug /Sept 2022 we had a  power cut in our area for around half a day , once the power came back on i went outside to check our traditional style meter to provide the readings for OVO and the LCD  display was blank and although our power was still working with no issues we were unable to provide a meter reading (our last submitted manual reading was in June 2022)We contacted OVO who advised that they were unable to repair our old style meter and that a new smart meter would need to be fitted , we were booked in for a fitting early December  (7th)Fast forward to December the engineer came and swapped our meter over and left a card  A few days later we received our paper bill (we are on quarterly  statements)  and to our shock we had an eye watering bill of £3784.34 ,  we looked through the bills and realized form June 2022 to December 2022 we were charged based on estimations , we looked at this forum and found out we could log on the internet and view our account which we did. The below charges have been based on our monthly ESTIMATED usage being 1874kwh - 2497kwh per billing month. Prior to this date our bills were as below and despite providing meter readings over the OVO chat some of the below usage was based on estimations (around 800kwh per month) which is still way too high   Since having our smart meter fitted our bills and usage has been as below  Now since December of last year we have been in contact with OVO how advised that once they have had a couple of months worth of smart meter readings our bill would adjust and settle , come January 2023 we started receiving emails and messages from OVO collections team so we jumped on the phone to discuss , this was a futile exercise as we were repeatedly told to just make the payment of £3784 and we will refund you once the smart meter data settles !!As we were getting no where speaking to the call center collections team we jumped on the ovo chat and got through to an account manager who said not to worry the bills not real  “we will get this sorted” and she placed a 180day hold on the account : Image Edited by ModNow we thought ok this is all now in hand but it wasn't , around 2 weeks later we started to get chased by the collections team for full payment and when we phoned they had no record or notes on the account and advised us to speak with account management / resolutions team which we did and sent them the above email and again a another hold was placed on the account (we have another email advising this), this seemed to turn into a trend between Jan - March ( being chased for payment).On March the 18th we contacted OVO again via the online chat for an update on our enquiry and agent named Ian advised there was no record of our previous contact and advised that he would escalate the billing / meter dispute replace the hold on the account and gave us a case #14028326 and someone from the relevant team would be in touch within 3 working days to discuss .2days later we received an email from a billing agent advising us that they would like us to send in a photo of our meter to ensure OVO are using the correct meter details when working out our billing we done this  only to receive emails and SMS from the collections team demanding full payment (27th March) , again we jumped on the online chat and was asked to provide our phone # to discuss and speak with the resolutions team.The resolutions team did phone and listened to our complaint , they told us we would need to speak with the care team and would transfer us over … the call dropped and we tried to phone back and ended up on a 2.5hr phone call being passed from account management , care , resolutions back to collections and then back over to the care team … no one could help and just passed us around , in the end we gave up and ended the call.Around the 5th April we received another letter from collections demanding payment within 14 days so again we called OVO and no body had any record of our contact and we spent a period of time being passed around until an agent in the resolutions team found some notes under the case # and said somebody would be in touch to resolve this hasnt happened.Here we are 4months into our initial complaint with no progress only constant chasers for money and each time we call to discuss we have to explain the issue again and again.Now i can just about cope with this but for someone of my mothers age and current mental state (caused by OVO) how would anyone be able to mange the constant chasers for Money which we just don't owe and how long will it take for the bill to settle.Please let me know if anything is unclear or any other info is required to help advise us the best course of action. thank you for taking the time to readBen  Extra Support Fri, 10 Apr 2026 11:17:33 +0200 https://forum.ovoenergy.com/electric-vehicles-166/can-i-download-charging-activity-records-20981 The Charge Anywhere app gives a detailed breakdown of all charging sessions. Is it possible to download it in a form that would make it useful for analysis later? I can download individual journey time/distance/energy used data from my car and the charging data would be complementary to that. I’m a bit of a spreadsheet nerd - I admit it! I have been recording fossil fuel use in my cars for years and would like to continue.Thanks, Electric vehicles Fri, 10 Apr 2026 10:58:22 +0200 https://forum.ovoenergy.com/electric-vehicles-166/could-someone-offer-advice-to-me-as-i-m-new-to-chargers-20969 Afternoon, After a few hrs of light reading, I think I am up to speed on the OVO CA wotsit. I do not want to pay for a package, so it’s my understanding that if I plug the EV in then OVO can see it’s the EV charging and will bill me for that @ 14p . My lad is buying the EV, he’s getting an MG4. Now, these aren’t mentioned anywhere on OVO so I assume MG cannot link with the CA, so I need one of the three chargers listed? Didn’t realise they were so expensive!If I just get an OHME charger which is cheaper through the dealer he’s getting the car from, what exactly do I lose out on? The 14p? I can see why I’ve not made the switch to EVs myself. Blimey.  Electric vehicles Fri, 10 Apr 2026 10:54:54 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-does-ovo-charge-anytime-show-zero-in-the-billing-details-20973 Has anyone noticed that the billing details has an entry for OVO Charge Anytime that is always zero, and another entry for Charge Anytime Credit that shows the savings on the EV tariff?I assume that the OVO Charge Anytime needs to be removed since it was replaced with OVO Charge.For example: Charge Anytime Credit -£20.15 VAT 5% of £99.90 £5.00 Power Move -£2.00 Power Move Subscription (includes VAT) £0.00 OVO Charge Anytime £0.00 Total -£17.15 Electric vehicles Wed, 08 Apr 2026 09:32:50 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-can-t-i-login-to-ovo-charge-after-an-update-20964 Anyone else unable to log in to the Ovo Charge App this morning using either mobile number or email? Electric vehicles Tue, 07 Apr 2026 10:09:44 +0200 https://forum.ovoenergy.com/my-account-140/why-am-i-receiving-bills-covering-only-1-day-20232 3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6th Sept - 7th Sept was £6.26 (total £111.17), but the amount on the email, & the total amount on the webpage, says that I owe £110.12. I have no idea how this was calculated. My account Tue, 07 Apr 2026 09:56:50 +0200 https://forum.ovoenergy.com/the-tech-corner-208/the-great-data-feed-20967 You may have seen some of my posts on data I monitor from energy use and various sensors.We recently had our water meter changed due to a seized stop tap and now have a new version with a smart meter attached.This now allows me to see my water usage, initially via my water supplier and soon hopefully, I can integrate the feed into the rest of my system so that I can monitor, set alarms and generally keep track of everything in one place. You may ask “why would you want to monitor this?” but I’ve already had experience of noticing a small gas leak when one of the taps on the hob didn’t close properly. The water feed will similarly allow a view on unusual usage, possible leaks and potentially prevent a costly problem with something which was previously mostly unseen.I wonder what other things might be available to monitor in the future. The Tech Corner Mon, 06 Apr 2026 15:46:53 +0200 https://forum.ovoenergy.com/my-account-140/where-can-i-find-my-economy-7-peak-and-off-peak-hours-11999 Only place I could find a mention of times for E7 were on this page:https://www.ovoenergy.com/guides/energy-guides/economy-7The exact time window varies depending on your energy supplier, where you live, and other factors. But generally, the 7 off-peak hours fall somewhere between 10pm and 8.30am. (Remember, this can change with British Summer Time). I am not looking for a 'general' idea of what time OVO E7 hours are. I am looking, and have been looking for exactly what those hours are. This information seems to have been deliberately hidden from both the public, and your customers. Is this hidden so well for any particular reason? Is it something they vary regionally, or from day to day?  My account Mon, 06 Apr 2026 11:19:57 +0200 https://forum.ovoenergy.com/my-account-140/is-the-ovo-app-down-15393 Anyone having issues accessing the OVO app this morning? My account Mon, 06 Apr 2026 11:00:40 +0200 https://forum.ovoenergy.com/smart-meters-136/shared-fuse-preventing-meter-replacement-20925 Hi everyone,My old prepayment meter has gone into fail safe mode, and it’s neigh impossible to arrange replacement (it’ll be a smart meter) as it’s on a shared fuse. I’m looking for advice on who’s responsible for what, and what my opetions are to get out of this mess. Here’s how my issue unfolded:January: supllier’s engineer came to replace the meter, but abandoned job due to the shared fuse. we contacted the DNO (from my phone), the engineer asked for my supply to be unlooped. February: DNO (SP Energy Networks,  Scotlland) replied that they ’don’t see a strong reason to unloop’ and that my supplier should organise power outage with the neighbours. My supplier asked me to organise outage with the neighbours.  I tried, but failed to get hold of anyone next door. I asked my supplier to organise safe isolation or unlooping with the DNO. They said they will ask their meter operator, but answer is still pending. March: My supplier sent an unannounced Revenue Protection people (haste ldt), who couldn’t do the job nor any ‘inspection’ as they lacked a ladder. I was not in when they came, so I didn’t have the chance to explain to them what the issue is. I had to schedule another appointment with the RP team; my concernts that this is pointless unless the neighbours had been contacted were ignored. When the RP guys came (they were not friendly, and said they are investigating enegy theft)  I had to explain to them the installation and shared fuse (I’m on a blue cable, which is labelled ‘L’ (live) going ino my meter). Then the penny dropped at team RP, they couldn’t isolate the main use, but they left me with a red ‘warrant is underway’ letter. I am supposed to coordinate the meter replacement date with an engineer of my supplier, the RP team (who will just remove the old meter afaik) and the neighbours. I am wondering who is responsibility it is to get things done. I am quite unhappy in my current admin position. I cannot find any guidelines about what the options are, and how should things unfold if the neighbours are not cooperating (they seem to be running a buisness from next door, I never met them in person and they do not live there but rent it out to random people). I don’t understand why the supplier cannot communicate withe DNO and stop the useless RP team to be involved, which would at least reduce my admin burden as I then would only deal with 2 parties - the supplier and the neighbour. How to get out of this mess (in particular the pointless warrant threat)? Thank you in advance! Smart meters Mon, 06 Apr 2026 10:43:50 +0200 https://forum.ovoenergy.com/the-archive-149/asylum-seekers-in-home-office-s-accommodation-20970 I understand that the Home Office provides accommodation and support to destitute asylum seekers in the UK under Section 95 (long-term) or Section 98 (initial) of the Immigration and Asylum Act 1999.I understand that in practice accommodation is contracted to private firms (Mears Group, Serco, Clearsprings) and is provided on a "no-choice" basis. I understand that “long-term” accommodation must be houses or flats including HMOs as opposed to hotels which are intended to be short-term accommodation solutions.What I do not understand is:Would OVO energy know if a given address they supply energy to is Home Office’s accommodation? Google tells me that destitute asylum seekers supported by the Home Office are generally not liable for energy charges. If they are not liable, who is? The Home Office? The Housing Provider (i.e. Serco, Mears, Clearsprings)? What happens if the energy at an address that is supplied by OVO goes unpaid? Who does OVO try to get the money from first? The Home Office? The Housing Provider? The destitute asylum seekers? The Archive Mon, 06 Apr 2026 10:00:08 +0200 https://forum.ovoenergy.com/smart-meters-136/how-to-reschedule-smart-meter-appointment-on-a-weekend-15438 Why is there no option to change my smart meter installation date online? Despite their text massage saying I would be able to change it online. It’s Saturday and I want to change my appointment from Monday to Tuesday, but if the only option is to phone them then I can’t do that until Monday morning since the phone lines are closed at weekends, which is less than 24 hours notice, and hence a  £30 fine.  Smart meters Sun, 05 Apr 2026 19:15:19 +0200 https://forum.ovoenergy.com/my-account-140/can-you-tell-me-my-day-night-switching-times-for-economy-7-50 To save energy I try and use the washing machine and dishwasher on my Economy 7 night tariff by the use of the inbuilt timers. The thing is that I assume the switchover occurs sometime around midnight and again at 7am in the morning. The Ovo Energy website says to check the actual times (which can vary) with your energy provider i.e. Ovo Energy. I can find no specific information on this online so would need to contact them. However because I manage my account online I don't think I am allowed to email them. Have tried before on another topic and never got a reply. Is there any easy way to get the info other than sitting by the meter and waiting for the click 😃 My account Sun, 05 Apr 2026 10:22:28 +0200 https://forum.ovoenergy.com/smart-meters-136/what-do-i-do-when-i-don-t-have-wifi-or-a-poor-connection-and-my-smart-meter-doesn-t-work-20965 Hi,We had a smart meter installed a few years ago and it has never been able to send readings automatically.  It is a Aclara 1411-B SMETS S2. The engineer said that it was due to poor wifi/mobile signal.Since it was fitted, we have moved onto ‘superfast’ fibre wifi and the mobile signal has been significantly improved but the meter is still not communicating.  I have completed the ‘healthcheck’ and see no reason (WAN is flashing every 5 secs and the HEB is on constantly) We want to look at changing our car for an electric or plug-in hybred but there is no point if the SMART meter is not working.  How can we ‘restart’ comms ?Any suggestions much appreciated. Smart meters Fri, 03 Apr 2026 16:03:27 +0200 https://forum.ovoenergy.com/my-account-140/price-cap-increases-to-fix-or-not-to-fix-16766 Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know that Ofgem are considering changes to the way standing charges are calculated and applied. If by some miracle any change were to be implemented before 1 October next, would I miss out on any benefit this might bring? I guess the answer to that is Yes, but that it’s not very likely any change will happen by then. Agree?And does anyone know the reason for the increase in standing charges predicted for 1 April next? Are we going to be paying for the cost of bailing out Bulb customers?  My account Fri, 03 Apr 2026 11:21:19 +0200 https://forum.ovoenergy.com/my-account-140/refunds-of-credit-from-your-ovo-account-8619 Updated on 05/09/25 by Emmanuelle_OVO: How can I apply for a refund on my online account or OVO app? Notice you’ve been building up some credit on your OVO account and want some back in your bank account? You can now request a refund of some of this credit yourself by logging in to your online account or OVO app (download for Android or iOS). If you’d like more credit refunded you can contact our Support Team who can initiate refunds up to £2,000. If the refund is over £599, we will need to check the account has been billed to smart reads, or actual meter readings if your meter is still traditional, and request photos of the meter.  How often can I apply for a refund? For technical reasons we can only process one refund request for every 24 hour period so if you’ve made a mistake or need to make another refund request you’ll need to wait 24 hours. I’ve just received my monthly summary and see I’m in credit - Why has my refund request failed? Before we allow a refund of any credit you’ve got in your OVO account, we first need to make sure that your account balance is accurate. To apply for a refund you need to: Have been paying by Direct Debit for over 90 days. Have enough credit to cover your bills – we recommend keeping at least 3 months’ worth of Direct Debit payments as credit. Not be currently switching to another supplier – any credit we owe you will be refunded once your account is closed. Have sent us a meter reading in the last 28 days for all fuels on your account. Have paid at least two Direct Debits into your OVO account.Find out more about our refund policy. If you don’t have a smart meter, make sure you’ve submitted a meter reading in the last 28 days. If you’ve done this and are at least three month’s Direct Debit amount in credit, you can then ask for a refund via the ‘Payments’ page of your online account, or the ‘Bills’ section of the OVO app (download for Android or iOS). If you’re seeing an error message when you believe you’re eligible for a refund, reach out to our Support Team who can investigate the issue and apply for the refund manually if possible.Where’s my final refund? Usually when you switch suppliers, we’ll receive the information we need from your new supplier and issue a final statement within 6 weeks of your switch date. If you’ve got a credit balance, once the final statement has been issued, this’ll be automatically refunded and be back in your bank account no longer than 10 days after you get the final statement. More info on this process in the video below: Your OVO final bill explained Occasionally a final statement might be delayed which means your refund may take longer than expected. If you’ve still not received a final statement and it’s over 6 weeks since your switch, reach out to our Support Team, who can check what’s caused the delay and may be able to offer a partial refund in advance of your final statement. Hope we’ve covered all your refund queries! Got a question not covered by the FAQs? - Comment below and our community members may be able to offer some more advice. My account Fri, 03 Apr 2026 11:06:52 +0200 https://forum.ovoenergy.com/electric-vehicles-166/zappi-charger-charge-anytime-app-doesn-t-work-error-220-20928 Error 220so I had no joy charging our car on the  anytime app so called and was instructed to log out and reconnect with the zappi 2.1 it worked but only for one day . Now when I try the same thing it will not let me into the app saying error 220 . I am not stuck with no communication with Ovo due to being only a weekday support. So I have to go to a supermarket to charge and waste money again after paying for the highest monthly tariff. Any thoughts? I just want to be able to plug iin and charge is this too much to ask? Electric vehicles Fri, 03 Apr 2026 11:01:50 +0200 https://forum.ovoenergy.com/home-and-heating-138/solis-5kw-hybrid-inverter-paired-with-16-1k-fogstar-battery-not-depleting-it-s-charge-20923 Hi, I have a solis 5kw hybrid inverter paired with 16.1k fogstar eco battery, but know the Inverter will not let the charge deplet from the battery. It worked fine until it reached 100 % at which point in just stays at 100%and draws power from the grid. Thanks for any help as this is driving me crazy.  Home and heating Thu, 02 Apr 2026 15:42:30 +0200 https://forum.ovoenergy.com/electric-vehicles-166/will-ovo-reduce-their-ev-rate-20919 over the past few days, as the Cap on energy is Dropping in Apr 26, Octopus have announce their overnight rate, is dropping from 7p to as low as 3.5p for some customers, but also 5p for others.do OVO have any plans to drop Anytime from 14p, or are they just going to pocket the extra profit ? Electric vehicles Thu, 02 Apr 2026 11:20:19 +0200 https://forum.ovoenergy.com/the-archive-149/urgent-system-status-the-great-rodent-migration-20957 Urgent System Status: The Great Rodent Migration[INCIDENT REPORT] Delay in Tariff Updates and Email DispatchStatus: OngoingImpact: 4 Million Accounts (Medium-to-Squeaky)"Hi everyone,As many of you have noticed, there’s a bit of a lag in the 4-million-email rollout and some IHDs are still showing yesterday’s rates. As (self-appointed) Head of IT, I’ve been digging into the back-end logs with Kaluza and the DCC tonight, and I have some 'interesting' news.The Root Cause: It turns out the Legacy Hamster-Wheel Servers (the ones that handle the SMTP handshakes and SMETS2 commands) reached a critical 12,000 RPM during the midnight price-drop batch job. Unfortunately, the Hamster Union (HU Local 101) has officially staged a walkout, demanding a 15% increase in sunflower seed subsidies and better bedding. We remain in talks with their Union Representative, Pilar Loofs, in order to find a resolution but the lack of sunflower supplies is severely hampering talks.The Mitigation: To keep the £1,641 price cap migration on track, OVO Engineering has performed a 'Hot Swap' to Enterprise-Grade Guinea Pigs. While they have 4x the processing power, the 'Wheek-Wheek' latency is slightly higher than we anticipated.What this means for you: Emails: Are currently being hand-typed by the Bristol team as the Guinea Pigs learn the QWERTY layout. IHDs: Please do not feed your smart meter actual lettuce; the digital interface handles the nutrition automatically. The Evidence: We’ve managed to get a live feed from the new Guinea Pig Network Operations Centre (NOC). You can check the real-time processing status and see the new hardware in action via this secure OVO link.  The Archive Thu, 02 Apr 2026 10:17:24 +0200 https://forum.ovoenergy.com/home-and-heating-138/are-my-current-c-h-radiators-good-enough-if-i-replace-my-old-gas-boiler-for-an-ashp-20953 I have 9 slim so called ‘convection’ style radiators in my house, that appear as perforated panels backed up by a matrix of 15mm copper or steel pipes running vertically from the top to bottom tubes with thermosatatic TRVs fitted by me with a water pump primed, Gas fired C/H boiler in my garage.The gas boiler is no longer servicable and I have voluntarily swithced it off at the gas mains supply but kept my dual fuel tariff because the house has a gas cooker access point, currently capped in our kitchen and gas piping feeding the garage boiler that runs along our lounge wall and could easily be extended through the breeze block dividing wall to run a lovely powerful balanced flue gas fire in our lounge at a future date. My idea is to get an ASHP installed to replace the old gas boiler but wonder about my rads being thermally unsuitable.They are all in good condition and I added corrosion inhibitor several years ago after cleaning the accumulated black magnetite sludge out of each one by flushing cold water through each one in my the front garden and the water pump was also replaced by me some years ago and seems to be still working just fine at a steady 90 to 100 watts of power, as indicated on my recently installed and very useful smart meter. I have only a 60 amp single phase mains supply underground to my old fashioned cartridge fused mains distribution  board in the garage. The house is now double glazed throughout and I have added a layer of nominally 100mm thick of sheep wool at 90 degrees to the gang nailed rafters and roof trusses as additional loft insulation several yeara ago to upgrade from the original 100 mm mineral wool  in situ since the house was built in 1982. How might I proceed?   Home and heating Thu, 02 Apr 2026 09:19:13 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-does-ev-charging-without-a-monthly-plan-work-20954 Thinking of getting a KIA EV5. Happy to get a Hypervolt 3 charger but I do not want a monthly plan or smart charging. I just want to be able to plug in and charge overnight on cheap rate. Although I think I can get electricity at 14p KWH? Is that correct.Is this rate limited to normal off peak hours or something else. If my son comes to stay will he be able to charge his KIA EV6.It sounds as if I will have at least 3 apps. KIA, Hypervolt and OVO. Which one would I use to schedule charging. Also factor in my Duracell app although I don’t want to use electric from solar panels. Hope this makes sense all very strange for an EV newbie.thanks Electric vehicles Wed, 01 Apr 2026 22:52:37 +0200 https://forum.ovoenergy.com/my-account-140/need-some-help-working-out-the-peak-and-off-peak-times-in-load-managed-area-20950 Economy 8 times, is there a place online I can find these to check the current ones ?Note, this is not E7, or E10, or E9, and comes with 3 periods of off peak.No it isn’t listed in my online OVO account, I couldn’t find it mentioned in my smart meter display, and so far, awaiting reply back from OVO via Facebook. ( So far they have given me E7 times. )And it changes more than twice a year doesn’t it ?Eg. if the weather is really bad.Otherwise, the only solution I can think of is have Home Assistant monitor the storage heaters 24/7 and report any changes.Apart from the old fashioned one, of checking 5 minutes before and after every hour of the day to see when they are on and off, and then narrowing that down by keeping an eye on the heaters so you can determine to which minute the reduced rate of electricity kicks in, which is a very tiring solution I would prefer to avoid doing again ! My account Wed, 01 Apr 2026 15:24:11 +0200 https://forum.ovoenergy.com/my-account-140/electricity-meter-still-recording-high-usage-even-when-fuse-box-is-completely-off-what-should-i-do-20955 Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something similar or know what could cause this?Any advice on what to check next or how to confirm the source would be really appreciated.Thanks in advance! My account Wed, 01 Apr 2026 11:57:13 +0200 https://forum.ovoenergy.com/home-and-heating-138/ashp-upgrade-a-swot-analysis-is-requested-20945 I seem to have to wrestle with OVO every year these days before I get a satisfactory resolution of my rights as a loyal customer. Is now a good time (wrt disruption in global energy, climate change arguments, resale value of my 1983 house etc) to consider ditching my old gas boiler and upgrading to an ASHP with a brand new well insulated hot water cylinder/immersion heater to ‘top up’ bathing and washing up water etc plus maybe even new more suitable radiators? If so which are the best suppliers and installer of ASHPs. Daikin, Vaillant, Worcester - Bosch, Mitsubishi  et alia or even consider the Octopus system solution? Home and heating Wed, 01 Apr 2026 10:05:36 +0200 https://forum.ovoenergy.com/electric-vehicles-166/are-there-any-forum-members-who-used-to-be-part-of-the-v2g-trial-20864 Just wondering whether there were many from the original trial still going with the charger? And, also thoughts on the ending of the export credit and the new V2G trial? Electric vehicles Tue, 31 Mar 2026 14:10:51 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-not-working-even-though-i-have-active-credit-on-the-meter-what-can-i-do-20947 I suddenly noticed on Saturday afternoon after looking at my smart meter that the scrolling message read “Gas supply disconnected”. All was fine on Friday night. Normally I would get a scrolling message stateing I was low on credit………..I did not see that towards the end of the week. I promptly visited the portal and topped up my gas credit. So, now I still have no heating or hot water. I’m a pensioner living alone in a flat. Ovo= disgracefull.I have looked at the meter and pressed buttons, waited but today sunday still no heating or hot water. The credit on my smart meter  for gas shows ------.If I’m ever found in a deceased state please make sure this gets publicised on all media channels. My Pay As You Go account Tue, 31 Mar 2026 11:51:16 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-contact-ovo-customer-services-if-i-need-some-help-5322 How do i contact Ovo Customer Services - is it only through this forum? My account Tue, 31 Mar 2026 11:48:18 +0200 https://forum.ovoenergy.com/electric-vehicles-166/using-renault5-e-tech-ev-as-50kwh-cheaap-rate-overnight-storage-with-v2grid-and-v2home-20946 How about considering “we are all hoping and praying for the long awaited UK rollout of the V2G plus V2H system”, (already working for well for over 12 months in France), using a suitably equipped small BEV like the Renault 5 E-Tech, with an up to date CCS2 Bi directional home charger installed in my garage, since the old Chademo Nissan Leaf system is well on the way out and never worked properly? WHEN IS THE UK ENERGY INDUSTRY GOING TO CATCH UP WITH FRANCE? Electric vehicles Tue, 31 Mar 2026 05:22:38 +0200 https://forum.ovoenergy.com/home-and-heating-138/battery-not-discharging-20933 Bear in mind I’m not solar savvy...I had solar panels installed in July last year and everything worked fine ...using the Fox cloud app etc .I updated the app and now it appears that my battery is not charging and my daily production is showing the same every day ? How do I set up my battery again to use the charge during the night? All the apps shows is my grid importing and the energy being used in y home ? I find the whole thing bloody confusing as, as the weather has improved eg generating more solar my daily bill is lower but nothing being shown on the app ? Is there a different app I could use or do I need to get the installers back ? Cheers in advance Andy   Home and heating Mon, 30 Mar 2026 12:02:57 +0200 https://forum.ovoenergy.com/my-account-140/how-do-we-check-if-a-gas-pipe-in-our-living-room-is-capped-20944 HiWe have a capped pipe in our living room we think it might have been used for a gas fire not too sure. It goes up into the ceiling and we've no idea where it goes from there. How do we find out if it is still a live gas pipe. We want to decorate and would like,e to have it removed.  My account Mon, 30 Mar 2026 11:30:12 +0200 https://forum.ovoenergy.com/home-and-heating-138/do-mcs-surveys-for-heatpumps-over-estimate-your-requirements-20941 A recent MCS survey on my property - by a reputable installer - came out with the figure of 22kw needed for our heat pump installation. (Our home is a large Edwardian semi-detached and about 350msq.) It’s such a large figure that they have suggested 2 heat pumps of 11kw each working in tandem. I suspect this is excessive and my own data from recorded gas usage would suggest much lower. We use consistently between 31000 and 33000 kWh of gas per year. Using the ‘rule of thumb’ guide and dividing that figure by 2900 would suggest closer to 12kw. I also have data from the coldest day we have had in the house - 15 December 22 when the temperature dropped to -7 all day in a cold snap. On that day we used 375 kWh of gas which divided by 24 hours would still come in under 16kw. We usually keep our house at a comfortable 19C which is fine for us but I know the survey factors in warmer temperatures. Nevertheless the discrepancy seems considerable. Am I missing something? Would welcome comments from those that have experienced a similar issue. Home and heating Mon, 30 Mar 2026 11:23:34 +0200 https://forum.ovoenergy.com/home-and-heating-138/getting-solar-pv-battery-inverter-should-we-tell-ovo-20193 We are in a remote rural Scottish location which surprisingly qualifies for a Warmworks grant to instal solar PV. We have to have what they decide, which is “9 x 450W JA solar PV panels” on a west facing roof plus a “Duracell Bundle” battery and inverter.   I don't have any details of what these are, so can't look up what they do in detail.  We can't chose the installer. The installation will be next week - 15 & 16 September.We are on OVO’s Economy10 tariff with an Aclara SGM1416-B smart meter and storage heaters (no boiler, no gas).  1. The main question is - do we need to inform OVO that we are having panels and a battery?2. We are at home most of most days, so can often use more electricity when the sky is bright. Is that the best strategy for economy?3. I won't know until the system is installed next week whether      •    the panels can return power to the grid if the battery is full     •    the battery can be charged from off-peak electricityAre these features usually expensive optional extras to what is probably a low-cost installation? Home and heating Mon, 30 Mar 2026 10:31:50 +0200 https://forum.ovoenergy.com/smart-meters-136/sourcing-a-replacement-in-home-display-ihd-where-to-get-one-if-mine-is-broken-10502  Updated on 17/04/26 by Abby_OVO The great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out!  Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices work and many of the quirks of using them. I see a lot of questions across multiple forums about how to get a replacement IHD if yours breaks or goes missing, so I’ve spent the last six months researching and digging pretty deep to find out. I’ve also been researching Consumer Access Devices, or CADs as well. These gadgets are similar to an IHD, but don’t include a screen. They can be useful if you simply want to get real-time data into an app and have the device do nothing but that. I’d also like to give credit and thanks to OVO Energy, Chameleon Technology, Geo and Hildebrand for their assistance in researching this guide and for giving me advice and feedback on how to improve it. And also for handling my barrage of questions over the last six months! Likewise, kudos to the several forum members here who got early access to this guide and helped me to catch multiple mistakes before it went live! In the interests of full disclosure, while all four companies mentioned have provided me with advice to help create this guide, the ultimate control of the content remains with me and I have received no incentives from any of them. Other forum members and the community moderators have also contributed feedback and their own thoughts as well. All links to outside sites are just the usual ones you’d find on Google and I will not gain any commission or kickback from your use of them. Oh, and I’m also required to mention that the products and advice I mention in this guide are not supplied, endorsed or directly/officially supported by OVO Energy or any energy supplier, so they cannot provide assistance if you have a problem. You’ll want to reach out to the relevant support teams of the IHD, CAD or App you’re using if you use any of the ones I mention here. And finally, a HUGE THANKS to literally everyone who I’ve spoken to, chatted with, emailed or otherwise helped me out with my research in some way over the last six months. While many of you have asked for anonymity, you guys rock and I truly appreciate the help!  It’s been less than 12 months since I had the IHD OR I’ve never had one at all, what’s my best option? Firstly, sometimes you can fix problems yourself! Feel free to give this guide a try as you might get lucky. If it works, you should be back on the road pretty quickly.  Most IHDs come with a 12 month warranty, which covers faults with the device itself - but DOES NOT cover accidental damage, loss or theft. If you’re in this situation, I would generally recommend getting in touch with your supplier in the first instance. If you’re with OVO, you can see your options right here, but otherwise please check the website of your supplier. If you still can’t find their details, feel free to let us know here on the forum and we’ll help you track them down. If your supplier denies your request however, the rest of this guide may still be of use to you. Likewise, if your IHD was lost, stolen or accidentally damaged then I’m afraid the warranty will not apply.  It’s been more than 12 months since I had my IHD, or I accidentally damaged it lost it or it got stolen. What happens now? If it’s been more than 12 months, the warranty will have expired and I’m afraid you will no longer qualify for a free replacement. You may still have options anyway though, which are detailed further down. Your supplier may also be willing to send a replacement for a small fee so it’s worth asking anyway. Before trying that though, it’s worth seeing if you can self-recover. :)  OVO’s Support Team can try to arrange a replacement IHD in these circumstances, but there may be a £28 replacement fee - before this can be done. It’s intended to cover OVO’s costs and does not generate profit. Other suppliers vary, so please reach out to them directly. Unfortunately, the warranty is also void in the event of loss or accidental damage and your supplier can charge a replacement fee if this happens. As for stolen IHDs, the policy depends on the supplier. Please contact them to explain the situation as they’ll be best placed to assist.  The previous householder ran off with my IHD! What can I do? Oh no! Sorry about that. As much as I hate to admit it, this is all too common. A lot of people pack up and take the existing IHD with them, not realising it won’t work at the new place. If you do accidentally take it with you, it would be really helpful to the new householder if you could take the IHD back to its original home and give it to them. OVO would certainly appreciate it if you did! :) If you’re with OVO, then you can definitely ask for a replacement IHD to be sent out free of charge by having a chat with the Support Team. There’s no charge for this as OVO’s policy is that your first IHD is always free and every member is entitled to one. Once the request is in, OVO will aim to send you a new IHD out in the post as soon as possible, depending on stock levels. If you’re with another supplier, please reach out to them directly as they might be able to help you out. Once you get the new IHD, please follow the instructions in the box to set it up. You’ll need to call the Support Team again to do this - and please have the GUID handy (it’s either on the bottom or back of of the device!) as this really helps the agent to pair your shiny new IHD more quickly.  The engineer who installed my meters didn’t give me an IHD, can I still get one? Sure thing. You’re entitled to one anyway but it might just be that the engineer ran out of stock on the day they installed your meters. Have a chat with the Support Team if you’re with OVO, or customer service of your supplier and they should arrange for one to be sent out in the post. As with above, OVO has a policy that you’re always entitled to have an IHD sent out in the post for free if the engineer didn’t give you one during the initial install. Most suppliers share the same view, but it’s always best to ask them directly.  My supplier won’t give me another IHD! What can I do? Well, that's the snag. You're pretty limited I'm afraid, because if your supplier won't get you a replacement IHD, you're basically out of luck. Or at least, you were until just recently… I’ve got more details below as to your options.  In-Home Displays If you have SMETS1 meters, your best bet is currently the Hildebrand Glow Display CAD - make sure to select the SMETS1 variant. It's a pretty good IHD that you can set up yourself. It costs about £65 but will work across all suppliers. Just make sure to contact Hildebrand before having the meters or Comms Hub replaced, so that they can do some preparations ahead of the meter exchange. A SMETS2 variant is also available for the same price - but please make sure to pick the right one! The best place to verify compatibility will be via this tool from Citizens Advice. It’s the same tool Hildebrand themselves recommend all the time. However, Hildebrand will run a check against your meters anyway and will reject and order if your meters aren’t compatible. Any money paid to them will be automatically refunded if this happens. Hildebrand has also been providing me with advice recently to help improve this guide, so I want to shout them out to say thanks! Their help is HIGHLY appreciated. If you've got SMETS2, then you've got more options. As well as the Hildebrand Glow above, you could consider the ivie Bud, which costs around £50 and works only with SMETS2 meters. I tried it out recently and it unfortunately didn't work for me, primarily due to unique circumstances related to my site. However, it's a far better IHD than the SmartView 2 and it's based on the well known Chameleon IHD6. Like the Hildebrand Glow, you can self-pair the ivie Bud without involving your energy supplier. Please check compatibility first though, which you can do via https://ivie.co.uk/compatibility/ and via this Citizens Advice tool. Geo currently doesn’t have any IHDs on the market that you can purchase for yourself. If this ever changes, I’ll be happy to list them here. However, Geo does offer an attachment that you can use with some of their IHDs to get real-time usage data into the geo Home app. It costs about £20 and clips to the back of selected Geo IHDs to enable their CAD features. It does not work with any IHD from another brand, nor can it function by itself. As for my personal preference? Personally, I've always used Chameleon IHDs and did test out the ivie Bud for a while, but I'm probably biased and that's partially because I’m a Chameleon fan. Hildebrand made a very good case to me as to why I should probably break my loyalty to Chameleon though and they were pretty convincing about it! And to be fair, the Hildebrand Glow is a very capable IHD with some clever tricks not seen on other IHDs like a capacitive touch screen, local MQTT support and API access. Ultimately though, either one is probably fine and it'll really depend more on whether you have S1 or S2 - and also whether you want the extra toys to play with locally! If more IHDs come onto the market, I'll update this post.  Consumer Access Devices (CAD) The Hildebrand Glow Stick is primarily intended to be used with the Hildebrand Bright app, the current Glow Stick is designed for SMETS1 Meters ONLY and cannot be used with SMETS2 meters. You set the unit up in range of your smart meter and it then sends usage data to the Bright app on a real-time basis. At £50 it's a pretty decent option if you have SMETS1 meters. Hildebrand are planning to launch a SMETS2 version within the next few months. However, if you have the SMETS1 variant and your meters get replaced with SMETS2 meters (this is not the same as migrating the existing meters to DCC), then the SMETS1 variant will cease to function and you'll need to purchase the SMETS2 variant to continue using the Glow Stick. Please bear in mind that the Glow Stick does NOT have a built-in display and you'll need the Bright app to use it. If you don't have a smartphone handy, this device will not work work for you. It's probably also worth noting that Hildebrand only appear to have a limited stock remaining of the SMETS1 Glow Stick. If you fancy one, I'd recommend getting one while you still can.  Smartphone AppsPlease bear in mind that without the aid of a CAD, none of the apps described below are able to provide real-time usage data. They are generally for historical data only, unless otherwise noted. I have done a basic due diligence check against them to make sure they're legitimate, but otherwise I cannot vouch for them. The apps below are the ones I consider most trustworthy but there are of course others as well. I just don't have the ability to scrutinise every possible app! Hildebrand Bright for Android and iOS Loop Samsung SmartThings - Chameleon Integration with SmartThings Energy As an alternative to all these options, most suppliers allow you to review your smart meter usage data in your online account and app. If you don’t mind not having live data, this may be a potential option. There’s also another deep dive into various apps posted by @BPLightlog . Check it out at the link below!  I’ve seen cheaper IHDs on other sites like Amazon or eBay. Why can’t I just buy one of those instead? Well, technically… You could do that… However, a lot of suppliers are wary about pairing IHDs from unknown sources and you can’t guarantee that they haven’t been tampered with somehow, which could compromise the security of your smart meter system. There is also the risk that such IHDs might not even work anyway, so it’s not worth the risk, nor the hassle of having to send it back. If you’ve bought one anyway, my advice is to attempt to return it via the refund processes of those sites. IHDs are supposed to only come from approved sources and official channels, such as from your energy supplier or a DCC Other User. All of the IHD and CAD options in this guide come directly from approved manufacturers who have undergone the relevant checks so you can be confident you’re getting a genuine device.The only exceptions to this rule are for old style energy monitors that use clip-on leads to "read" your electricity usage from the cables and plug-in monitors that can be used to monitor energy usage for a single device/socket. As these do not interact with the smart metering system at all, they are exempt from the rules that apply to In-Home Displays for this purpose - and I know the moderators would agree with me on this. For these types of monitor, the only thing I ask is that you should make sure to keep to reputable brands. Mainly for safety reasons, but also to make sure it actually works!  How do I set these devices and apps up? The exact setup steps vary depending on exactly what you’re trying to set up. However, almost all of them can be set up without you needing to get your supplier involved. If you buy a device that needs your supplier to assist with pairing, you’ve probably got the wrong device and might want to consider sending it back. In the case of the apps I’ve listed, simply download your chosen app and follow the instructions. You will need a recent energy bill to verify your identity with and it may take a few days to fully set everything up. If it’s an IHD or CAD though, you’ll need to wait for it to come through the post first. Unlike the IHDs you get from your energy supplier, you’ll also need to have Wi-Fi available to set up the device and continue to use it as intended. Simply follow the instructions in the box and in the companion apps to get started. It may take up to 24 hours for the device to become fully active, so please be patient during this time. If you have any problems or get stuck during setup, please don’t hesitate to get in touch with the relevant support team. If you’re not sure how to find their details, we’ll be happy to give you a hand tracking them down. To protect your privacy and for technical reasons though, I’m afraid we can’t provide assistance with setting up such apps and devices via this forum.  I’m not sure if I’ve got SMETS1 or SMETS2 meters. Can you help me identify them? Sure thing! It’s definitely a service we can provide here. We’ve got lots of smart meter model guides listed here. If you can’t find a guide that matches your meter type, please post photos of your current meters, Comms Hub and (if you have one) IHD. We’ll be able to use these photos to figure out what you’ve got and can then advise you which options are likely to work. We don’t have a magic crystal ball or x-ray vision though sadly, so there’s no other way for us to identify your meters without photos or a description of the meters. And that’s everything I have for you right now. If you’ve got any suggestions or feedback to improve this guide or you’ve found a new product you’d like me to add, feel free to drop a comment below. If you’d prefer to remain anonymous, feel free to shoot me a PM and let me know that way. I will consider all suggestions and if I like it, I’ll update the guide. In-Home Displays Explained | OVO Guides Smart meters Mon, 30 Mar 2026 10:09:08 +0200 https://forum.ovoenergy.com/my-account-140/2025-budget-150-energy-bill-discount-20655 Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do? My account Sat, 28 Mar 2026 11:32:04 +0100 https://forum.ovoenergy.com/electric-vehicles-166/can-i-lock-an-ohme-charger-on-charge-anytime-20940 I have an Ohme charger - not necessarily my choice but came with the car - and after it was installed and I set up the Ohme app to manage it, I found that it was not supported by Charge Anytime. OK, not a problem, and I have CA configured to talk directly to my car which works fine. However, the Ohme app allowed me to lock the charger so that it cannot be used by anyone else. I had to remove this lock to allow CA to take charge of charging.My question is, therefore - is the charger locked against unauthorised use? After all, I found that when initially set up with CA but with my car location wrong (so not recognised when charging) I could still plug in and charge with no additional action on my part. My charger is pretty well hidden so not likely to be used by the odd passer-by so I’m not very worried about this but I would still like to know! Is there a CA setting that I have missed that allows me to lock the charger except when specifically permitted, or does it recognise only my car, or what? Electric vehicles Fri, 27 Mar 2026 10:27:09 +0100 https://forum.ovoenergy.com/smart-meters-136/trying-to-register-with-a-third-party-to-access-my-usage-data-but-struggling-to-enter-mac-address-20936 I’m trying to register with a third party to access my usage data. They ask for the MPAN (which is fine) and the MAC Address of the IHD.I’ve entered the MAC Address from the IHD I have here, but it’s getting declined. Just tried to explain this to OVO, which resulted in me being told my IHD no longer works (it does) and I can only access my usage data using the OVO App.Pulling my hair out with these folks at the moment. Does anyone have any suggestions? Smart meters Fri, 27 Mar 2026 08:37:36 +0100 https://forum.ovoenergy.com/electric-vehicles-166/charge-anywhere-cannot-see-charging-sessions-in-app-20932 My EV charger was installed yesterday and after some fiddling about, I seem to have my Charge Anywhere plan and app working and this afternoon put some charge into my car. However, I do have an Ohme charger which was supplied as part of the car package and I realise that this does not work with CA; I have connected my app to my EV and that seems to be working fine - I can see state of charge, etc.My question is whether I should be able to see the record of the charging session - which completed successfully - immediately, or if I need to wait some time for it to appear. I was expecting to see the result of the charging immediately, so that I can track, for example, how much credit is left for the month. My other worry is whether or not the charging was actually done via my CA account or at my usual per-unit cost - how can I tell?Thanks for any assistance to someone completely new to EVs and charging! Electric vehicles Thu, 26 Mar 2026 15:40:01 +0100 https://forum.ovoenergy.com/smart-meters-136/ovo-smets2-s2-smart-meter-installation-member-guide-6181 Updated on 17/04/26 by Abby_OVO Member’s Guide to OVO SMETS2 (S2) smart meter installation Having a new smart meter installed is something which most customers only experience once. This topic shows what the process involves and highlights particular issues with the newer SMETS2 meters which OVO started installing widely in March 2019.You must be present for a smart meter installation. The engineer needs access to the house, even if both gas and electricity meters are in external enclosures. There is an initial survey of the state of gas appliances and your electric consumer unit. Photographs are taken and any gas boiler is turned off.The electricity meter is usually changed first. The installer is permitted to snip the seal on the main fuse and can reseal it without needing to call your Distribution Network Operator (DNO). Here my SMETS2 meter is indicated with a red arrow. This one is made by a US Company called Aclara. It has two buttons marked A & B rather than the keypad of the earlier SMETS1 meters, which were manufactured by Secure.Above the meter itself there is a communications module (blue arrow) which allows data transfer via the mobile phone network. There are several versions. As I'm in a rural area of Devon with relatively poor signals, this Toshiba unit is a Mesh Network device. It connects to an external aerial via the wire marked with a green arrow. The aerial is the tall rectangular box which is literally stuck onto the outside of the door.Your gas meter may be in a wall mounted enclosure, or buried in a "semi-concealed" box as is mine.The installer first removes the old meter including the round regulator (orange arrow), and then screws a steel mounting frame in place, shown here with a green arrow.  The meter may seem a relatively large device, but it's actually two items. The actual SMETS2 smart meter is indicated with the red arrow, and slots into the larger outer body. My new gas meter is manufactured by Uniflo. Because there is no electricity available, it contains an inbuilt Lithium battery which should last around 10 years. A gas smart meter spends most of its time in sleep-mode to conserve power, waking up every few seconds to send a signal to the SMETS2 electricity meter.OVO have designed and fabricated right-angled steel pipes marked here with purple arrows. These minimise the height required and allow the enclosure lid to properly close.During the commissioning process, the installer connects a manometer to the test point identified with the blue arrow. The gas pressure pushes the fluid up one side of the u-shaped tube. If it remains steady over a two-minute timed period, then there are no leaks.The installation engineer will now take another set of photographs which get inserted into relevant places in the electronic "form" on his mobile phone. There is a minimum set of 23 pictures which must accompany any installation.As the exact installation process may evolve over time, please note that these SMETS2 meters were installed on 11th March 2019. This guide continues in the comments below, or click on the headings below to go directly to that comment: Commissioning Process Wifi Interference Bill and Statements Smart meter communications network SMETS1 Upgrades Taking a manual electricity reading Taking a manual gas reading I can smell gas! Communications Hub - Toshiba Communications Hub Device Variations - South & Central Territories OVO member but not got a smart meter yet? - Book today!Smart meter not communicating? Fill in this Online Form. Interested but not yet an OVO member? - Check out our plans! Smart meters Thu, 26 Mar 2026 09:05:12 +0100