https://forum.ovoenergy.com On the Forum you can ask questions or take part in discussions. https://forum.ovoenergy.com/general-153/i-m-having-a-clear-out-of-some-of-my-diy-eco-stuff-wind-solar-21213 I'm Having A Clear Out Of Some Of My DIY Eco Stuff...I've got to a point in my life where I know I'm not going to complete all my dream eco projects, so I need to off load some bits I've collected over the years. I have for sale, the following...(click on the text to know more) Wind generator/mill Guide price £250 2nd Wind generator/mill (DIY project) - Guide price £250 4off Thermal solar panels Guide price £10 each 2off Thermal solar panels Guide price £30 Wind generator/mill Blades Guide price £50 per set of three.(I was unable to find any this length on eBay, they all seem to be around 600mm) Temperature Difference Controller TDC 5 Guide price £90 Under Floor Heating Manifold Guide price £90 General Fri, 26 Jun 2026 18:49:07 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-m-having-a-clear-out-of-some-of-my-diy-eco-stuff-solar-wind-21212 I'm Having A Clear Out Of Some Of My DIY Eco Stuff...I've got to a point in my life where I know I'm not going to complete all my dream eco projects, so I need to off load some bits I've collected over the years. I have for sale, the following...(click on the text to know more) Wind generator/mill Guide price £250 2nd Wind generator/mill (DIY project) - Guide price £250 4off Thermal solar panels Guide price £10 each 2off Thermal solar panels Guide price £30 Wind generator/mill Blades Guide price £50 per set of three.(I was unable to find any this length on eBay, they all seem to be around 600mm) Temperature Difference Controller TDC 5 Guide price £90 Under Floor Heating Manifold Guide price £90 Home and heating Fri, 26 Jun 2026 18:42:25 +0200 https://forum.ovoenergy.com/home-and-heating-138/cadent-have-cut-through-the-mains-electric-cable-to-our-house-21210 Cadent managed to cut through the mains electricity cable to our house earlier today.... Just our house has been impacted. I don't think Cadant have been careful all week with their digging.... Cadent are in the process of replacing all the mains gas pipes in our area so have been digging in the area for weeks UK Power Networks were quickly on the scene after we told them. Cadent hadn't even told UK Power when we phoned... But UK Power Networks couldn't start work until Cadent made the area safe. No eta to get fixed yet. Just wondering is it worth putting in a complaint to Cadant? I would rather not claim on house insurance for  spoiled food. UK Power have been excellent keeping us informed, Cadent useless.   Home and heating Fri, 26 Jun 2026 17:30:27 +0200 https://forum.ovoenergy.com/my-account-140/why-am-i-unable-to-access-my-online-account-21207 Hi I’ve tried to access my online account for more than a month - all I get is the message “We’re working on a new website for you”. Why?? I can get in using the app, but I prefer to use the website. Any ideas? My account Fri, 26 Jun 2026 11:12:08 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-not-smart-charging-anymore-20780 I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate). Electric vehicles Fri, 26 Jun 2026 10:31:02 +0200 https://forum.ovoenergy.com/home-and-heating-138/changing-to-fixed-21209 Hi. I’m on simpler energy, as the rates are going up in July was wondering about going to fixed rate or have you found cheaper tariffs elsewhere and who? Home and heating Fri, 26 Jun 2026 10:19:06 +0200 https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196 Hi,I have a traditional electricity meter which is faulty and needs to be replaced. There is restricted room to install a new meter - even the existing traditional meter overhangs the back-board that it is attached to (this is possible because the screw holes for mounting the meter are located in areas where the back-board is available).It seems that only Smart Meters can be installed now as no replacement traditional meters are available. The Smart Meters are larger than the traditional ones and I can see the dimensions shown in other posts on this forum. One thing I haven’t been able to get is a mounting / screw template for the new Smart Electricity Meters. Having such a template would help me to work out if a new meter can be installed on the existing back-board, or whether a complete reconfiguration of the meter cupboard and it’s contents is required. Does anyone have information about where the screw/mounting points are for the new meters or a template showing how they are distributed?I’m attaching a couple of photos showing the arrangement of kit in the meter cupboard (note the plastic sheeting was installed by an engineer (from OVO or the DNO) on an earlier visit to look at this issue.Please let me know if you have any advice.  Smart meters Fri, 26 Jun 2026 10:15:37 +0200 https://forum.ovoenergy.com/general-153/new-fixed-rate-tariff-to-start-in-august-21208 I have just received an email regarding my new fixed rate tariff which is due to start in August when the present fix ends. The link in the email does not take me to the new tariff details just to my present plan. This is not very helpful! General Fri, 26 Jun 2026 10:07:58 +0200 https://forum.ovoenergy.com/ideas/sms-payment-confirmations-21211 I’ve just started using the main OVO app to top up my PAYG gas meter after being requested to do so by OVO. Previously I was using the specific OVO Top- up app.  One issue I have found is that when making a payment via the new system, there is no immediate confirmation that the payment has been successful. Instead I have to wait half an hour or even more to see whether my gas meter has registered the top-up, and whether my bank account has been debited.  This is very frustrating. In the past using the old Top-up app, there were a number of occasions when I didn’t know if a payment had been successful or not. This could be for a variety of reasons - card declined, internet connection issues, a system wide OVO problem, etc. The way I knew my payment had gone through was by receiving almost immediately an SMS confirmation text.  Using the new top up method, I don’t get this and am advised that SMS texts are no longer used. The payment page simply goes back to the previous screen.  could the texts be resurrected, or at the very least a PAYMENT SUCCESSFUL screen appear?   Thank you.  Fri, 26 Jun 2026 09:36:18 +0200 https://forum.ovoenergy.com/my-account-140/price-cap-increases-to-fix-or-not-to-fix-16766 Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know that Ofgem are considering changes to the way standing charges are calculated and applied. If by some miracle any change were to be implemented before 1 October next, would I miss out on any benefit this might bring? I guess the answer to that is Yes, but that it’s not very likely any change will happen by then. Agree?And does anyone know the reason for the increase in standing charges predicted for 1 April next? Are we going to be paying for the cost of bailing out Bulb customers?  My account Fri, 26 Jun 2026 03:06:55 +0200 https://forum.ovoenergy.com/my-account-140/collections-won-t-lower-my-payment-plan-any-further-21189 hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .   My account Thu, 25 Jun 2026 15:40:16 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-does-crediting-work-when-i-have-ovo-charge-and-solar-21019 Hello.  I have a Tesla Model 3 2021 (if that’s relevant)  my EV Charger is a myenergi zappi 2.1 solar compatible. Firmware updated etc  I am using the OVO charge anytime add on (not part of any monthly plan).  I have a solar set up. Throughout the house all the CT clamps are in place and facing the correct way.  my question is about the charge (money) when the smart charging session is in use when there is some solar generated power too.  so say for example the car is charging at 7.4kw. I am generating 3kw through solar and all of this goes to the car. I would then get a boost from the grid of 4.4kw to meet the 7.4kw demand.  is OVO able to distinguish how much is from solar and the grid (like the myenergi app shows me) and only charge me that is coming from the grid? Or is the OVO charge app / OVO not able to differentiate this and I get charged the full 7.4kw rate regardless of where this is coming from (during a smart charging schedule).  thanks  Electric vehicles Thu, 25 Jun 2026 14:45:50 +0200 https://forum.ovoenergy.com/my-account-140/on-a-1-year-fixed-rate-economy-10-will-i-get-10-hours-at-a-cheaper-rate-21183 On a year-fixed-rate economy 10, will I still retain two rates charged? IE 10 at a cheaper rate. My account Thu, 25 Jun 2026 11:50:19 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/why-am-i-having-issues-with-the-new-ovo-pay-as-you-go-app-21104 Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app? My Pay As You Go account Thu, 25 Jun 2026 10:02:35 +0200 https://forum.ovoenergy.com/general-153/similar-homes-function-not-working-on-app-21188 The 'similar homes' comparison function on my app has not updated since early May. I have tried uninstalling and reinstalling the app but it's made no difference.  App functionality is otherwise fine. Any ideas? General Thu, 25 Jun 2026 09:28:50 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ovo-energy-app-why-do-i-no-longer-get-a-text-to-confirm-my-tup-up-why-has-the-in-app-balance-suddebly-reverted-back-to-showing-me-the-balance-at-12am-21206 The new app was working fine for atleast a month.  What on earth has happened in the last week or two. So many nonsensical issues and changes out of nowhere? You can't send me a new IUD or whatever is called so surely the app needs to reflect the correct balance at much regular intervals?   My Pay As You Go account Tue, 23 Jun 2026 21:52:35 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/how-do-i-see-top-up-receipts-history-on-the-new-payg-app-21178 Hi, I’ve used the new app today but it hasn’t sent me a payment receipt via email or text like the old one did and I cannot see top-up history anywhere in the new app. I have notifications enabled etc same as on the old app so I’m not sure how I’m meant to get a copy of my receipt. My Pay As You Go account Tue, 23 Jun 2026 21:30:11 +0200 https://forum.ovoenergy.com/electric-vehicles-166/our-ev-adventure-in-spain-part-2-learning-to-charge-abroad-21205 Missed part 1? Follow the link below: Having planned the entire route using ABRP (plus a few manual tweaks) I used Google Maps to familiarise myself with the actual location of each of the stops, and placed the little man on the map so that I had a mental image of the final steps. This helped a lot as we approached each stop. I also created a “co-pilot” information sheet so that my wife could identify certain landmarks as we came closer to the destination. I highly recommend getting an Emovis Tag, also known as Bip-and-Drive. You need the VIA-T tag for Spain. This allows you to pass through the motorway toll gates without having to faff around with credit cards, which can be particularly tricky since our UK cars having the steering wheel on the other side, and the payment machine is on the passenger side. It’s quite amusing when you approach the toll gates, and some speedy Gonzales passes you in an attempt to get through the gates first, only to find that your Bip-and-Drive device automatically raises the barrier as you approach, and you’re away first while Señor Gonzales is still stuck at the gate. We travelled 1,505 miles in the car from home and back again, including a day trip to Oasys Mini Hollywood, which is well worth a visit and good value for money. This is where spaghetti westerns such as “A Fist Full of Dollars”, “For a Few Dollars More”, “The Good, the Bad and the Ugly”, and “Indiana Jones and the Last Crusade” were filmed, to name a few. Talking of “The Good, the Bad and the Ugly” ... here’s a detailed account of our experiences using public charging during our trip, starting in Portsmouth:  Public Charging  We drove 94 miles from North West Oxfordshire to the All Saints Car Park in Church Street, Portsmouth. There were 3x 50kW Mer chargers in the car park, and you don’t have to pay for parking if your car is on charge. This was a good start to the journey as it was as simple to use the Mer chargers as it is to use the Tesla Superchargers that are open-to-all. While the car was charging we had a 5 minute or so walk to the local shopping area for a coffee. We arrived with a charge level of 67%, and left with 100%. There was one other car charging when we arrived. Charge time was approximately 1 hour. I fully charged the car so that we could make good time after leaving Bilbao. One thing to note is that all the Mer chargers are being migrated to the Be.EV network, which I hope will continue to be easy to use.     Our first stop in Spain was at Avenida Pedernales at Villagonzalo for a coffee break where we charged from 46% to 81%. There were 6x 180kW Iberdrola / BP Pulse chargers, and 2x 350kW Porsche chargers. No-one was using any of the chargers. As my maximum charge rate is 80kW, I ignored the Porsche chargers which were more expensive. This is where we encountered our first problem. The sun was so bright, and the charger screen was so dim that it was basically impossible to read the instructions. I went into the restaurant and asked one of the staff for help. This must be a common problem there as he seemed to know where to press on the touchscreen in the correct place to get things working. Unfortunately I had to ask for help a second time as we couldn’t see how to stop the charge.     The next stop was at Rest. El Lagar de Milagros for lunch where there were 3x Wenea chargers. Very simple to use, and there was no-one at the chargers. No problems here. Arrived with 58% and left with 95%.     Our second problem was at Cred. Venturada MD A1 PK 49 28729. This is a Repsol garage where my Shell Recharge RFID card didn’t work, or my credit card. There was another EV charging there, and the owner said to use the Waylet app, which I’d never heard of. After downloading the app, things progressed smoothly and we charged from 70% to 81%. This was just a short stop for a toilet break.     As usual, the Tesla chargers at Saelices were a breeze using the app. It knows your location, so no searching required. Select the stall number and plug in. If only all chargers were that simple use. In fact, we could have done the whole trip using only Tesla Superchargers, but where’s the fun in that? I purposely selected stops with chargers from different companies to gain more experience with public charging. This was our tea break stop. We arrived with 40% and left with 73%. There were 12x V4 Superchargers here, and some from Ionity. One EV was charging when we arrived.     The next stop was at the Moya Hotel in Honrubia where we stayed the night. There were 8x 240kW Place to Plug chargers onsite, and none were in use. Very easy to use via the app. Arrived with 56% and left the next morning with 100%. I had to move the car away from the chargers when finished, otherwise it costs €60.00 per hour if you don’t move it within 10 minutes.     The next morning we were on the second leg of the journey down south. Again, no problems at the Tesla chargers (4x V4) at Hellin. Charged from 61% to 84% while we had a coffee break. One EV was charging when we arrived.     At Diseminado Labor Bajo 30850 there were 10x Plenitude on the Road chargers. I was keen to try these chargers, as I’d never heard of them before, and I already had the app installed and set up. None of the chargers were occupied, and we soon found out why. At first it looks like these were going to work like the Teslas, but I was very wrong. The app asked which charger we were going to use, but none of them had any identification. I tried guessing the charger number, and the one to the left clicked. After moving to that charger and plugging in, nothing happened. Eventually, after wasting around 30 minutes, we gave up and headed for some Tesla chargers at Totana, Yet again, simple to use. The only issue was that the two restaurants nearby were closed as it was a Sunday, and we had to resort to one of the worst ham and cheese plastic sandwiches we’ve ever eaten from the nearby garage. At least we managed to charge from 52% to 80%. I was so annoyed with the Plenitude on the Road chargers that I forgot to take a photo.     Our next stop was at our hotel where we stayed for 11 nights.   While staying at our hotel we took a day trip to Oasys Mini Hollywood. Before heading off we charged at the nearby Total Energies chargers located behind the local supermarket. There were 4x 50kW chargers where we charged from 48% to 81%. Very simple to use via the Charge Europe app, and none were in use when we arrived.     At the end of our 11-night stay we charged the day before at the Total Energies site. We arrived with 30%, and after about 55 minutes of exploring the Chinese shop (with everything you could possible think of in the store) and a quick trip around the supermarket followed by a coffee, the Kia app suddenly announced that charging was complete, having only reached 83%! What appears to have happened is that the charger I was plugged in to had failed. I couldn’t get it to restart, so moved to the charger next door, and charging continued to 100%. No-one else used the chargers in the whole time we were there.     Our first stop on the way back to Bilbao was at Parque Commercial y Los Olivos Cieza. We stopped there for a coffee break. There were several Iberdrola chargers there (I forget how many). The first charger I tried would not accept my credit card. Given the problem we had with the previous Iberdrola chargers I wasn’t very impressed at this stage. I tried the charger next door, and that worked. But ... when it came to stop the charge, it wouldn’t recognise my credit card that I’d used to initiate the charge. At this point the charge level had reached 92%, and the only way to stop it was to set the maximum DC charge level to 90% in the Kia infotainment system. This caused the charging to halt. I did try stopping the charge directly in the Kia app, but that failed to do anything. At least we had two very delicious coffees and a croissant de chocolate blanco at a cafe in the main square.     Our second stop on the way back to Bilbao was at Exit La Gineta near Albacete for lunch. 8x V4 Tesla chargers with two in use. Arrived with 54% and left with 82%. So far, just loving these Tesla chargers. Why can’t they all work like that?     We stopped again at Saelices for a tea break and used the excellent Tesla V4 chargers there. Three chargers out of 12 were in use when we arrived with 47%, and left with 81%.   The Sercotel AB Arganda hotel was our next stop for a 1-night stay. Arrived with 62%. No charging was required during this stop.     The next morning we stopped for a coffee break at Cred Venturada (as in step 4). This time, however, we had the Waylet app already loaded and knew how to use these chargers. No chargers were in use. Arrived with 41% and left with 82%.     Lunch was next at the Hotel Landa in Burgos. This was a very posh hotel with 8x Tesla V3 chargers. Usually the V3 superchargers have very short charging cables which are designed for Tesla EVs with their charging ports on the nearside (UK). Some other EVs with their charging port of the other side have to use two parking spaces for the cable to reach. The Kia Niro EV has its charging port at the front in the centre, but even so you have to park at a slight angle and get really close to the charger. However, at this particular site the charging leads were much longer than usual. Not only that, but there were two charging leads. One CCS, and the other Tesla proprietary. I’ve never seen that combination before. The amazing thing with these chargers was that the Kia achieved a charge speed of 84kW, when its published maximum is supposed to 80kW! We arrived with 29% and left with 100%.     Eventually we reached our final hotel for a 1-night stay. This was the Ibis hotel at Barakaldo, only a short drive away from the ferry port. I was also surprised to discover 4x PowerDot chargers in the car park behind the hotel. We arrived with 59% and charged to 82%. Another one to add to the simple-to-use list. Unfortunately I forgot to take a photo. Also, a short walk from the Ibis was a huge shopping mall where we had a excellent meal at a Texas barbeque restaurant.   The next morning we had a very good breakfast in the Ibis (included in the booking) and headed off to Bilbao ferry port where we arrived with 80% charge.   After 1-night on the ferry we arrived in Portsmouth. Leaving the ship and passing through Customs was relatively easy with minimal delay. We arrived home with 44% charge remaining, and not once did we suffer from range anxiety. Conclusion The Kia Niro was faultless throughout the whole trip. There were long sections of the motorway (autopista) where the speed limit was 120 km/h (75 mph) and we made good use of the adaptive cruise control. On arrival home I used my OBD2 reader with the Car Scanner app to see exactly how many kWh had been added using public chargers. The answer was 369 kWh. It was then easy to calculate the Kia Niro’s efficiency during the trip through Spain as 3.57 m/kWh, which was pretty good considering that a lot of the journey was at a constant 75 mph. Overall we spent approximately £201.47 on public charging after our calculations. Electric vehicles Tue, 23 Jun 2026 12:11:03 +0200 https://forum.ovoenergy.com/home-and-heating-138/cannot-create-a-second-account-21202 OVO website seems to be useless. I already have ovo account with my email and password and can log onto my online account; I have another property and already have OVO account number but it does not let me create a second online account. when I type in my email ir keeps taking me to my original account; there is no drop down accounts as per their help page; even typing the second account no. in the user ID does not allow it. There customer is is even more useless as they take hours to answer or they dont help you to create the second online account. Thanks Home and heating Tue, 23 Jun 2026 10:35:46 +0200 https://forum.ovoenergy.com/my-account-140/wrongly-charged-exit-fee-when-i-am-out-of-plan-21203 I am contacting you's today because of the exit fee's that have been applied to my account for leaving, i am currently not on a plan with ovo so( should not have an exit fee for leaving )  I have been charged 90 odd pound twice.  I have recently decided to leave you's after learning that ovo is joining eon. I will not be staying with you's for this reason.I was not informed by ovo about this change. And i will not be part of eon, a company that was on watchdog before, and have disgusting customer service that i dealt with previous when i first moved in to my property and they tried to bill be for a time period, before i had the tenancy or keys to the property.  I have contacted ovo but annoyingly can not get through to any one being a Sunday.    My account Mon, 22 Jun 2026 22:29:11 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/traditional-payg-meter-screen-blank-21204 I have a traditional PAYG meter that has never been a problem before, even with brief power cuts. However, earlier this week, there was a longer power outage in my area and it came back on after about 10 minutes. I didn’t check the meter, as I was rushing out the door to head off to work. When I went to check the amount on the meter, with the intention of topping it up shortly, I found the screen was blank and from other conversations, it appears that my meter has gone into ‘vend mode’, as I still have power. As it is a Sunday, I shall have to wait until business hours to contact someone, but in the meantime, does this happen a lot with PAYG meters? I also read that today (21st June, 2026) there was a scheduled outage so I wouldn’t have been able to top up today anyway. Is it possible that the meter could reset itself, or would an engineer need to come and look at the meter? Thanks    My Pay As You Go account Mon, 22 Jun 2026 19:28:58 +0200 https://forum.ovoenergy.com/extra-support-168/hours-of-free-electricity-maximizing-the-benefit-21201 To get the most out of the ‘free’ hours, we have to do one of two things:Do something expensive during a free hour that we would otherwise do at some other time, or Do something during a free hour that we wouldn’t normally do at all.(1) means that the activity involved could cost ~25p less than otherwise. (2) means we’re getting something for nothing.It’s rare that I use 1kWh in any hour, with a couple of exceptionsUsing the electric shower. At 9kW, it’s the greediest appliance I have. From September to May, I have to defrost the bathroom using its 2kW wall-mounted fan heater to make it bearable in there. I haven’t needed to do that every time for the past few weeks, but it’s still uncomfortable if I don’t.  Every couple of weeks, I do a frozen pizza - 16-18 minutes at 200ºC. Even less frequently, I do a plateful of frozen oven chips as a treat for supper - 20 minutes at 220º. These activities can cost up to 1kWh each, showing up as an alarming spike on the half-hourly usage chart.  I can’t think of anything else …So, I’ve been using the free hours - 10-11 and 11-12 - that OVO offers me on a Sunday morning to take a luxurious long shower. It feels a bit weird wandering around the house dirty in nightwear until the appointed hour, but the thought of a free shower makes up for that. Then I have to work out how to make sure I only use 1kWh in each of the two hours. That’s easier said than done! The normal consumption 10-11 and 11-12 on a Sunday morning is about 0.1-0.2 kWh, so I have to use ~0.8 kWh before 11 and ~0.8 kWh after. That means 5½ minutes free showering each side of the hour (9kW is 0.15 kWh per minute, so 11 minutes is 1.65 kWh. The rest of the 2kWh is taken up by the 0.2 - 0.4 kWh I would normally use.)I now have an alarm set on my phone for 10:54 tomorrow morning, giving me 30 seconds to dash into the bathroom and hop into the shower. Another goes off at 11:05 so I know to turn the shower off after another 30 seconds. Then I’ll have to wait a few hours to find out how I did by downloading my half-hourly usage data for the day so far - it’s usually a couple of hours old.The first time I tried this technique, it failed pretty miserably. 0.623 kWh before and 1.464 after meant I’d got the quantity right (2.087 kWh in the two hours), but mistimed the start. Instead of 2kWh free, I’ll only get 1.623 kWh. At 25p/kWh, that means I miss out on 10p. Drat!Does anyone have good ideas for maximizing the reward? Extra Support Mon, 22 Jun 2026 15:01:43 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077 I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem.    My Pay As You Go account Mon, 22 Jun 2026 11:43:53 +0200 https://forum.ovoenergy.com/smart-meters-136/would-gas-leak-outside-of-house-cause-spike-in-usage-21191 Hey everyone, I’ve just come home from work to find my smart meter saying I’ve used £19 in gas today. The heating has been off since about April, and I spent about 4 minutes in the shower this morning (so about 8p’s worth of gas!)Has this happened to anyone else? Smart meters Mon, 22 Jun 2026 11:26:18 +0200 https://forum.ovoenergy.com/home-and-heating-138/ashp-plus-small-condensing-gas-boiler-hybrid-experience-21194 I am exploring the possibility of asking my energy supplier to  design an Air Source Heat Pump- plus small Condensing Gas Boiler Hybrid System as this would appear to offer the best of both worlds and enable the whole C/H system to work both efficiently and give strong ‘on demand’ heating and hot water ‘on tap’ plus a degree of resilience against individual unit performance degradation. DO any OVO Forum members have first hand experience of design, installation and use of such a system? This Hybrid approach is intended to be an alternative to having an ASHP for whole house background heating and hot water storage plus a balanced flue gas fire added into the living room or lounge to cater for all those sudden ‘on demand’ room heating moments during the year. at a similar overall installation cost (but with the potential for a more intelligent control program to be applied) that is essentially an enhanced ‘fit, setup and forget’  solution to home heating for the future. Apparently, as long as the main heat source is from the ASHP then the full £7500 government contribution will still be available for the supply and installation of such a system.   .  Home and heating Mon, 22 Jun 2026 11:12:58 +0200 https://forum.ovoenergy.com/the-tech-corner-208/tell-us-about-your-ev-journey-21090 We’re putting together a snapshot of the EVs our community drives and we’d love your input. Whether you’ve just taken delivery or you’ve been driving electric for years, tell us what you drive, why you chose it, and the real-world pros and cons you’ve discovered.  What we’re looking for Please share as much (or as little) as you like - honest, practical experiences are most useful. If you’re not an owner but have questions or comparisons to share, your contributions are welcome too. We’d love to see your favourite photo of your car! If you’re comfortable sharing, just remember to blur out any personal details like license plates.   Some ideas of what other members might find useful We’ve put together a little list to spark some ideas about the kind of information we’d love to see in your reply:Make & model  Mileage / Range - Has this caused you any problems, or are you enjoying the daily range? Why you chose it - Does it have a specific purpose, or was there another reason behind your selection? Charging — What type of charger do you use? How has your experience been with public charging? Also, what are your typical charge times? Pros — what do you love about it? Cons — any frustrations or trade-offs? Would you buy it again? — yes / no and why? We’re excited to hear about your setups. We think it’ll be really helpful for anyone thinking about getting an EV and joining our community in the future. Can’t wait to see what you have to share! The Tech Corner Mon, 22 Jun 2026 09:43:03 +0200 https://forum.ovoenergy.com/electric-vehicles-166/alternatives-to-ovo-ev-tariffs-21177 I've been on Charge Anytime for nearly 3 years and seen the charging rate change from 10p to 7p, then up to 14p.I've also seen OVO and Ohme fall out, so my charger can no longer communicate with OVOs software. This means that one of our cars is no longer compatible with OVOs Kazula software.Also, my fixed tariff is about to expire and OVOs latest tariffs are no longer competitive.For all these reasons I'm looking for an alternative supplier and was wondering if any supplier other than OVO does an EV "bolt on" like Charge Anytime. I've done some research but most suppliers only seem to do a dual tariff, with an expensive day rate. My only other option, it seems, is to get the cheapest possible fixed electricity tariff, like Outfox, and just pay their standard rate for charging the EVs.Does anyone have any suggestions? Electric vehicles Sun, 21 Jun 2026 20:57:19 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-payg-top-up-app-21200 Hello,I just read a thread on here about where to find top up history on the new Ovo app.  The reply said you can find them at the bottom of the screen.  I can't find where that is.  Can someone enlighten me please?  Thank You in advance My Pay As You Go account Fri, 19 Jun 2026 21:05:01 +0200 https://forum.ovoenergy.com/electric-vehicles-166/our-ev-adventure-in-spain-part-1-an-introduction-21199  My wife and I usually fly down to the south of Spain, but this year we decided to have an adventure and take our EV on the ferry from Portsmouth to Bilbao. Although it is also possible to go from Portsmouth to Santander, this would have added an extra hour of driving to the journey. Our EV is a Kia Niro EV3 (MY23) with a 64.8kWh battery pack, and a maximum DC charging speed of 80kW.Our Kia Niro EV3 To see how simple (or otherwise) the journey would be, I used ABRP (A Better Road Planner) to get some suggestions for charging stops, and also to find out how long it would take from Bilbao to our hotel in the south. It was immediately obvious that we would need to stay in one hotel on the way down, and (because of the Brittany Ferries sailing times) two hotels on the way back up to Bilbao. Some newer EVs have a much faster charging speed, but in reality the Niro is in the Goldilocks zone where the time to charge more or less matches the time required for a rest break. The charge speed is not so slow that you have wait around for the car to finish charging, or too fast so that you have to move it to avoid overstay charges. We also adhered to the EV mantra of ABC (Always Be Charging). All rest stops were planned at charging locations, so we simply plugged in as we went for either coffee, lunch, or a tea break. Using the data from ABRP I then used Booking.com to search for a suitable hotel to stay at on the way down. The hotel we chose was the Moya Hotel at Honrubia, which is themed after Don Quixote. On the way back to Bilbao we stayed at the Sercotel AB Arganda (Arganda del Rey), and the IBIS hotel in Barakaldo. Going on a road trip with any vehicle (not just an EV) takes considerably more planning than just getting on a plane at the airport and taking the transfer bus to your hotel. Here’s a list of stuff you need to consider:Passport (obviously) Credit card Travel money card - We used the one from Asda. Euros - It’s always worth having some cash. GHIC (Global Health Insurance Card) - This is a free card for UK residents that grants access to medically necessary, state-provided healthcare when visiting the EU and a few other European countries. It ensures you receive treatment on the same terms and costs as a local resident. Mains adapters. Travel kettle - Can also be plugged into the V2L socket in the car if necessary. Driving license Travel insurance Accommodation details (for Spanish border form if asked) Vehicle registration certificate (V5C) Valid MOT certificate Proof of vehicle tax Motor insurance (covers Spain or includes Green Card) European breakdown cover (optional but recommended) 2x warning triangles 1x reflective jacket per passenger (inside car) Spare wheel or tyre repair kit 19. Headlamp deflectors (for right-hand drive cars) - The Kia Niro EV doesn’t need these as the headlights are symmetrical. UK identifier on rear (unless plate already shows “UK” + Union Jack). There is no need to cover the green stripe on your number plate. First aid kit (recommended) European Accident Statement Form (recommended)  Brittany Ferries  The Ferries depart from Portsmouth to Bilbao on Thursdays and Sundays. The return trips depart from Bilbao to Portsmouth on Tuesdays and Saturdays. We left the UK on Thursday 28th May, and returned from Bilbao on Saturday 13th June. One important tip is to take a photo of the deck number and colour of the stairway where your car is located, as it’s easy to forget where you parked. You would think logically that if you arrive early at the port this would place you at the front of the queue, based on the idea of first-on first-off, but it doesn’t seem to work like that. The only way to guarantee getting off early is to purchase a 2-berth cabin with priority boarding / disembarkation. We didn’t do that, but booked a 4-berth cabin with a window. I certainly wouldn’t recommend selecting reserved seats. There is also the option to purchase a food pass which can give you up to 15% extra. We purchased the medium food pass for both the outbound and inbound trips. Other Stuff  One advantage of going by car is the amount of extra luggage you can take, and not having restrictions on any liquids.Perfectly organisedRemember to change the units in the navigation system from miles to km. For the Kia I needed to change the units in the app separately to the navigation system. Our journey continues in part 2 below:   Electric vehicles Fri, 19 Jun 2026 15:57:31 +0200 https://forum.ovoenergy.com/home-and-heating-138/looking-for-upgrade-insulation-or-replace-windows-first-21195 Hello everyone — our house is about 32 years old, and we're debating whether to spend money on new insulation or replace some of our windows first. If you've tackled insulation and air sealing projects, what improvements did you notice in terms of comfort, energy bills, and overall home efficiency? Home and heating Thu, 18 Jun 2026 10:50:56 +0200 https://forum.ovoenergy.com/home-and-heating-138/offered-solar-battery-and-heat-pump-but-then-told-offer-not-available-21187 I have been with OVO for over 20 years but recently my attempt to upgrade to an Air Sourced Heat Pump and also get a Solar plus battery survey and feasibility assessment has been a total failure and as a result I have left OVO and joined OCTOPUS who within just 10 days have got everything assessed and sorted . By comparison the designated OVO assessor cancelled his appointment at very short notice, made a new appointment and then failed to show up. I phoned his number and emailed and left messages to reschedule but received no reply and when I visited my OVO account ALL the publicity and links to the ASHP and Solar plus battery offers had been removed so I must assume that OVO has PAUSED ITS CAMPAIGN FOR LOGICAL or other reasons. WHY DID IT ALL GO SO WRONG? Home and heating Thu, 18 Jun 2026 10:37:31 +0200 https://forum.ovoenergy.com/my-account-140/switched-away-from-ovo-and-app-online-account-closed-before-final-bill-21190 I’ve just switched away from OVO and something about the process has really surprised me.My account was suddenly marked as “closed” in the app, but I received no communication at all to acknowledge: that the switch-out had been received that my account was being closed that a final bill is pending that a refund will be issued what the current status actually is This would be poor communication in any circumstance, but it’s particularly concerning because OVO currently owes me over £300 based on my last billing period up to the switch date.To be clear:I fully understand that the final bill can take time while readings are validated through the DCC. That part is expected.What I don’t understand is why OVO provides zero acknowledgement at the point the account is closed. No email, no message, no confirmation — nothing. Just a silent backend state change.For a supplier holding a significant customer credit balance, this lack of communication feels unprofessional and unnecessarily unsettling. Other suppliers at least send a simple message like:“Your account is now closed. Your final bill will be issued once validated readings are received.”Is this really the intended customer experience?And if so, can OVO explain why no communication is provided at such a critical point in the process? My account Wed, 17 Jun 2026 09:51:33 +0200 https://forum.ovoenergy.com/smart-meters-136/can-t-install-smart-meter-will-ev-tariff-work-21112 HiI have OVO and booked an appointment for my gas and electric smart meters. The engineer said toilet pipes and other pipes were too close and couldn’t install.I want to get an EV charger, will it still work with the OV smart electric tariff if I don’t have a smart meter? Thanks  Smart meters Wed, 17 Jun 2026 09:23:19 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-have-fit-with-new-battery-and-inverter-do-i-have-the-right-meters-18980 Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar    Home and heating Tue, 16 Jun 2026 14:13:13 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-can-t-i-login-to-ovo-charge-after-an-update-20964 Anyone else unable to log in to the Ovo Charge App this morning using either mobile number or email? Electric vehicles Tue, 16 Jun 2026 09:06:37 +0200 https://forum.ovoenergy.com/home-and-heating-138/correctly-sizing-air-source-heat-pumps-ashp-bigger-is-not-always-better-14428 Updated on 16/02/26 by Abby_OVO​ This is a long and quite technical post ASHP fitted – Daikin Altherma 11kw monobloc - part of the BEIS government trial with OVOAs you may be aware, I have kept a close eye on the performance of my system since this trial started, partly due to the bad experience with the first installer (Northern Gas ) and partly due to my instrumentation background. I have gradually improved the seasonal coefficient of performance of the installed heat pump from a COP of around 2.0 originally, up to ~2.7 when the system was refitted, and up to about 3.0 now. There is still significant room for improvement but I will need to wait until the trial with OVO is over before I embark on the next alterations (a smaller heat pump, changing a few radiators). I believe that a correctly sized heat pump would provide significant energy and financial savings.An OVO article online about the size of heat pump a property needs, made me review the heat pump choice for my house. Over the course of the second refit of the Heat Pump circuit I discussed the findings of my heat loss reports with the installer (Reina Group), the first installer didn’t discuss the results at all and would not engage in dialogue. I thought the calculations were too high, but was reassured that heat pumps modulate their output, so if the heat demand is lower than calculated it would be ok. I have since found out that heat pumps can only modulate to about ¼ of their max. output before they have to shut off, so a 12kw heat pump can modulate down to 3kw without much detrimental impact on its performance. Hitting this sweet spot for heat pump output vs house heating demand is important if you want to get the most efficient system. If the heat pump is oversized(see 3/4 way down the article) it will continually cycle on/off (because it produces more heat than it can use and the return temp comes back high, so it turns off), which is bad for efficiency. This cycle happens in my house.The article on the My Energy Stats website (What Size Heat Pump? - Energy Stats UK (energy-stats.uk) covers the different methods available for estimating the size of heat pump for a property, from the basic ‘age of property and its size = size of heat pump output’, through to the MCS tools used by most installers, and on to the measured heat demand (Heat Transfer Coefficient (HTC)). The HTC method is considered more accurate than the MCS because it uses measured energy data. It determines the maximum heat loss of the property by using a combination of heat in to the home (either through energy consumed, or energy into the house) and relating this to the average daily temperature demand. This method is more time consuming and complex, but can deliver more accurate results. This requires measuring the energy used to maintain the property at the required internal temperature, typically 19-21C, and relating this to the daily temperature demand (difference between inside and outside temperatures). Through the trial we are fortunate to have the meters needed to accurately measure the heat produced, making an easy and accurate assessment possible. My system now maintains the internal temperature I want (20.5C) and a local weather station logs the hourly external temperature. See My Energy Stats halfway down the article for methodology and Science Direct for further details on the HTC method.Heat demand estimates made for my property:2 Northern Gas house dimensions are way off, building fabric assumptions completely wrong, house survey completed in 20mins, no consultation with home owner. 3 Reina Group were on site surveying for ~2 hours, discussed some building material choices, but still managed to miss a room from their final assessment. The surveyor said during the visit he is advised to use ‘industry standard’ assumptions for u-values rather than the home owners.Analysis of heat demand in my propertyThe maximum heat demand is a worse case estimate that the heat pump is expected to operate under, this will typically only occur for a few days per year. For the majority of time the heat pump is operating to a lower demand.The maximum demand estimates vary significantly, highlighting the need to invest in this area of ASHP design to allow heat loss surveyors to get the best possible heat demand estimate if significant real-world ASHP efficiency gains are to be made.Analysis of my 2022 data suggests the high electric consumption days consume about 10% of the total energy used. Central heating contributed around 85% of the heat pumps total output. So, 75% of the heat pumps running time, and energy usage, would be under ‘average’ conditions. This highlights the importance of having an efficient operational system under ‘normal’ conditions.HTC Heat Loss DataThe graph shows 25 days of data analysed for the HTC calculation, through Dec 2022-Jan 2023 where we had a particularly cold two weeks, outside temperature ranged from a daily average of -2.8C to +11.5C during the analysis, Temp demand from 26C to 9C. This shows a heat transfer coefficient of 200w/DegreeC and the maximum heat demand of the house being 4.6kw, but more commonly through the winter it has been below 2.5kw. The average winter temperature for the area is 6-7C, which also happens to coincidentally be the average for this sample period. The average heat demand estimate is 0.198*14.5(temp. demand 20.5C-6C) – 0.3391 = 2.54kw.A reminder, if the heat pump is oversized it could continually cycle on/off (because it produces more heat than it can get rid of, the return temp comes back high and it turns off), which is bad for efficiency, and what happens in my house. The maximum output from my heat pump is 11kw, the assumed minimum output is 2.75kw (assumed because I can’t find any data on this, just anecdotal comments from Heat Pump engineers on forums and a measured 4Amps being drawn by the ASHP under steady low operating conditions). You will notice that the minimum output possible by the heat pump, 2.75kw, is above the average output required, 2.5kw. I believe that this explains why my ASHP often cycles on/off, and hence does not achieve optimum efficiency.4 Typical leaving water flow temperature around 30-35C, Weather dependent curve set at 40C@-5C/25C@20C for majority of 2022 and the HTC assessment periodThe above results show the actual achieved and brochure performance figures for a range of Daikin Altherma air source heat pumps. There is a significant difference between the specified performance of the 11kw unit verses the performance of the fitted 11kw unit. This is likely due to the ASHP being oversized and cycling often. The 9kW Altherma is described as being much more efficient, typically performing 80% more efficiently. The 9kW model would be capable of maintaining the house at 20deg at an outside temperature of -18C, by extrapolating the HTC graph. The 6kw model shown would also be capable of maintaining the house temperature at the outside design temperature of -2.2C. The time taken to bring the house up to temperature from cold requires knowledge of the house thermal mass, which has not been generated here but is one possible consideration to think about. Home owners would need to be educated about the warm up reaction times for ASHP’s.ConclusionThe real-world values for heat loss using the HTC method and the heat meters fitted through the trial show a heat loss for my property as 45% lower than those estimated through the industry standard assumptions with the MCS method. Actual heat loss at -2.5C is 4.5kw vs 7.9kw at -2.2C with the MCS approach. It would appear that the heat pump fitted to my property is around 50% over-sized. The ASHP fitted has been optimized as far as possible but the average heat loss is below the efficient operating range of the heat pump and further improved performance does not appear possible. The only way to improve performance would be to replace the ASHP unit with the correctly sized model. This could achieve annual savings of over £400 per year (calculated when I was paying 34p/kwh, it’s now more so the saving would be even greater).DiscussionThe HTC method isn’t widely used because of several factors such as access to accurate energy usage and a trial period where the house is heated to desired level for 24 hours which is not normal for a central heating system in the UK. However, this method could be more widely used, see references above (which states it can be calculated from smart meter data), and it does suggest that estimates being made for properties are still overly cautious. With further assessment it could be possible to save the home owners around 40% on their annual heating bill if the correct size heat pump is fitted. How widely spread this problem is could be investigated with the data collected through the heat pump trial, taking a sample of sites where desired indoor temperature is maintained, and using local weather data which is easily found online.For my property, the logical step is to swap the heat pump for a smaller capacity model. It makes sense to add a factor to the HTC method, as a future owner of the house might like to maintain 22C, rather than 20.5C, but an extra 20% capacity would still only require a 6kw heat pump instead of 11kw, and operate nicely within the optimal efficiency heat output requirement for the house. If the trial were interested in extending its investigation to consider this, I would be happy to engage in dialogue for how this can be achieved.Tagging a couple of people in who might be interested in reading this.@juliamc @jason.lewis @M.isterW @sylm_2000 @nealmurphy @BPLightlog  Home and heating Mon, 15 Jun 2026 18:48:50 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ohme-charger-issues-with-charging-how-can-i-fix-this-21055 Hi, I have an Audi Q4. Been using my Ohme charger for over a year with no issues, apart from the obvious hike in fees.I have had an error the last few days, it saying ‘issues with charging’ with a resolve issues that I have done numerous times but no joy.my car is still charging but obviously not at the EV rate. Any ideas?  Electric vehicles Mon, 15 Jun 2026 11:52:58 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/what-happens-with-seg-payments-switching-away-from-ovo-21186 So my term is ending in July, I now have battery + solar and ovo doesn’t make a lot of sense to stay, even been advised that switching is my interest from ovo customer support to make the use of the battery.I haven’t actually received any SEG payments yet, am due my first one within 8 weeks from June 1st I’ve been advised, but since its Quartey what happens if I switch? I’m assuming it gets credited to my Ovo account which is already insanely in credit due to anytime charging messing up dd estimations.Would I loose SEG from June if I switch in July? payments for SEG just seem to confuse me and as I haven’t received anything yet I’m just assuming its credited to the account?I’d prefer to stay with OVO for convivence but when competition works out drastically cheaper to switch it doesn’t make sense anymore to stay. Switching suppliers and moving home Mon, 15 Jun 2026 11:04:32 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-isn-t-displaying-my-details-21106 I installed the new OVO Energy app yestersay after emails about the top up service moving to it. Having installed and registered I've found it to be a nightmare ever since. Both my smart top up electric and gas meters don't appear, the profile shows an incorrect old address I haven't lived in for over 5 years but if I select to update my personal details, the correct address shows. Luckily I didn't uninstall the previous top up app but currently there seems to be no sign of the new app updating with my correct details? It's showing bill dates and syates my property has no active connection if I click meter readings. Is this normal and should I wait longer for stuff to appear or is there a major issue? My Pay As You Go account Mon, 15 Jun 2026 09:47:46 +0200 https://forum.ovoenergy.com/smart-meters-136/my-supply-is-economy-7-but-my-meter-is-switching-to-off-peak-at-different-times-throughout-the-day-21182 My hot water and storage heaters work on Economy 7 so the meter should switch the electric supply on around midnight and switch them off around 7am.  It worked perfectly until I had a new smart meter fitted in March this year.  Ovo tell me it the new smart meter is programmed correctly on Economy 7.  However when I look at the hourly graphs I can see that it switches on at 4,30am for 3 hours, 2.30 pm for 3 hours and then 8.30pm for 3 hours.  None of this is overnight when my off-peak rates apply.Is this even possible?  Smart meters Mon, 15 Jun 2026 09:20:32 +0200 https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-rts-meter-will-smart-meter-work-in-apartment-block-21100 Hi, we are having a bit of a saga here, about a month ago our water immersion heater that works on the economy 7 stopped working. We’ve had various plumbers and electricians at it and it’s still not working, but one of them suggested that we try and see if our storage heaters (which had been turned off for a while) were working. The storage heaters didn’t work either, so having tested everything he came to the conclusion that the problem must lie with the electricity meter. It’s an old one, probably still the original from when the apartments were built 25/30 years ago I think. The electrician said he was fairly sure that a smart meter would not work here, as we are in an apartment block. Have called OVO today to ask for someone to come and have a look at it. They were very insistent on booking an appointment to install a smart meter, which has duly been made, but will it work? And if, as seems likely, they can’t get a smart meter to work in my flat, what is my next possible course of action? At wits end, any advice from anyone who’s experienced a similar issue would be hugely appreciated Smart meters Mon, 15 Jun 2026 09:13:26 +0200 https://forum.ovoenergy.com/my-account-140/what-is-the-benefit-to-the-customer-in-getting-a-smart-meter-19921 Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!? My account Sat, 13 Jun 2026 11:37:01 +0200 https://forum.ovoenergy.com/smart-meters-136/do-engineers-test-the-signal-strength-before-installing-smart-meters-21181 Will the engineer test to see if a smart meter will be able to receive a signal before installation.   A 4 or 5 years ago a meter was installed that could not receive a signal Smart meters Fri, 12 Jun 2026 14:49:07 +0200 https://forum.ovoenergy.com/smart-meters-136/i-ve-got-smart-meters-so-why-did-morrisons-data-services-come-to-read-my-meters-5521 Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable. Smart meters Fri, 12 Jun 2026 09:42:57 +0200 https://forum.ovoenergy.com/general-153/rts-switchover-21118 It has been a week now since I've had the rts meter switchover. Since then I've only been able to pop my heating on twice. It just won't come on. On 2 occasion, after my back shift I had to take a cold shower, no hot water. I will be calling them back in the morning. My heating has previously been on a timer and since the switchover it hasn't came on once. Anyone else experiencing problems?  General Thu, 11 Jun 2026 15:25:57 +0200 https://forum.ovoenergy.com/general-153/smets2-commissioning-bol-troubleshooting-21184 Hey guys, so in my back office for the company I work for I'm starting to learn commissioning, troubleshooting commissioning queries when smart meter engineers encounter issues with comms during their installs. Just wondering if anyone else in a similar role uses this software called BOL? Just looking to see if anyone experienced can give me a good overview on how it works with the different error codes and troubleshooting business errors, just so I can hit the ground running, thanks General Thu, 11 Jun 2026 09:29:40 +0200 https://forum.ovoenergy.com/my-account-140/why-can-t-i-download-the-ovo-app-as-i-get-the-error-message-not-available-in-this-country-21180 I can't download the app.  Keeps telling me not available for my country,  I'm in the UK  My account Wed, 10 Jun 2026 13:21:45 +0200 https://forum.ovoenergy.com/smart-meters-136/email-saying-aclara-smets2-will-stop-working-properly-on-1st-june-2026-and-needs-replacing-20765 Does anyone know why my Aclara SMETS2 will stop working properly on 1st June 2026 and needs replacing?  It’s new and was only installed in April 2025.  Smart meters Wed, 10 Jun 2026 08:43:05 +0200 https://forum.ovoenergy.com/my-account-140/haven-t-downloaded-the-ovo-app-yet-here-s-why-you-should-9293 Updated on 09/09/25 by Abby_OVO Download the OVO app for Android or iOS3 reasons to download the OVO app today From checking your bank account to ordering your weekly shop, our phones have become the hub of our weekly tasks. So why should managing your energy account be any different? Download the OVO app (Android or iOS)  today and control your energy on the go, anytime, anywhere… Send us your meter readings Make sure your account is up-to-date by popping in your monthly meter readings, or you can even book a smart meter appointment here to avoid having to do this in future! See your latest energy bills Check your up-to-date balance and scroll to see how this month compares. With all your previous monthly summaries available to download, you can keep track of your energy costs wherever you are. Check your Direct Debit With an in-built Direct Debit calculator, work out the best amount to pay and adjust you direct debit whilst on the move. Just downloaded? Check out our guides to help find your way around below or one of our SuperUser’s FAQ guide:  My account Tue, 09 Jun 2026 19:43:21 +0200 https://forum.ovoenergy.com/smart-meters-136/s2-smart-meters-in-the-northern-territory-using-the-arqiva-network-why-isn-t-the-meter-able-to-connect-to-the-wan-9120 It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the gas meter - in a higher location - may have a better signal. I didn’t know then that the gas meter unit will only talk to the electricity  meter unit.A really nice and helpful chap came round to fit the gas meter, but actually spent all his visit trying to get the electricity meter unit working. After every possible effort he was forced to admit defeat and we are back to zero. But he did give us lots of interesting information.Apparently the SMETS1 communication unit didn’t HAVE to be fitted right onto the meter and had a little aerial to help communication, seemed a good idea, why did that not make it to SMETS2?. Also the country is split in 2, the southern half has meters that talk to the mobile network - but up here in Morecambe the meters talk to a network run by Arqiva, who don’t talk to Ovo’s customers. Apparently signal problems are reported by the engineer to Arqiva, who should solve them - so why did Ovo ask US to move our meter?. But why can’t the stupid thing pass the data to Ovo via our home network?. Our home is full of things that talk to the world and don’t need Arqiva to do so. At the least it should send it’s reading to the IHD, I’m totally capable of taking all the data I need about saving energy from a meter reading thanks. So finally I’m going to fit a camera up to send me the meter readings, and when Ovo decide they would like the smart meter working then they can come and install a unit designed a little bit more intelligently and with a bit of flexibility. It might be more expensive , but would save them money in repeated engineer visits, and certainly cheaper than moving the electricity meter.Our meter, or the comms unit, is an EDMI standard 420.I hope this helps someone.   Smart meters Tue, 09 Jun 2026 18:52:58 +0200 https://forum.ovoenergy.com/ovo-beyond-167/what-was-this-little-help-with-your-heating-credit-on-my-bill-20888 I have noticed on my last few monthly bills there is a small credit amount that says “a little help with your heating -credit”. What is this for please? OVO Beyond Tue, 09 Jun 2026 16:23:59 +0200 https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997 I opted in for free electricity last Sunday, but OVO said I hadn't. Are there conditions? OVO Beyond Tue, 09 Jun 2026 15:52:06 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/my-switch-away-was-rejected-as-i-have-a-profile-class-0-commercial-supply-how-do-i-get-database-updated-5031 I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight. Switching suppliers and moving home Tue, 09 Jun 2026 14:10:03 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-has-emergency-credit-on-the-main-screen-16300 For some reason, just today my IHD has Emergency Credit on the main screen with a line and green dot saying selected next to it, even though we have plenty of credit for both gas and electric, never shown this before, or is this a new thing, as a I’ve not touched any settings on it?See photos..  My Pay As You Go account Tue, 09 Jun 2026 13:15:04 +0200 https://forum.ovoenergy.com/ovo-beyond-167/win-an-ev-21040 I don’t know if Beyond menbers have noticed the latest competition in the app:  I don’t drive so not much use to me. OVO Beyond Mon, 08 Jun 2026 23:42:04 +0200 https://forum.ovoenergy.com/home-and-heating-138/solar-panel-limits-in-summer-21031 Back again with a weird one. I’ve had to chase Octopus a couple of times for Outgoing payment since starting tariff in March. Which they have done when asked, just prefer not to be asking. Anyway since the last payment the Solar export figures have been way down. With the decent weather we’d been getting payments anywhere up to £1.15 per day. But as of last Weds after the payment they gave us most we have received is 19p. And we have had some amazing sun. Our usage hasn’t changed in the house but it’s dropped right off. It’s not as though it’s not doing its thing it’s just not as much as I would of expected considering it’s getting warmer.Does something weird happen to panels if it’s very hot? Any insight would be really appreciated.Also they’ve been in a year now do they ever need cleaning?  Home and heating Mon, 08 Jun 2026 22:42:59 +0200 https://forum.ovoenergy.com/my-account-140/how-can-i-view-past-statements-17966 How do I acquire historic statements specifically 2017-2021? My account Mon, 08 Jun 2026 15:33:11 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/pay-as-you-go-new-app-not-updated-for-4-days-21088 I’m pay as you go and usually check the app each day to manage my daily usage as with pay as you go there is no previous usage log so can’t monitor what you’ve been spending each day without actually noting it downUsually it updates pretty much everyday for gas and electric but there is those odd days where one won’t update but usually the next day it’ll catch up with itself. However my gas hasn’t updated since 15/05 and it’s now the 20/05 my electric hasn’t updated since 18/05 either. This is the longest time I’ve ever seen it not update. Is there an issue going on with the app in general?  My Pay As You Go account Mon, 08 Jun 2026 13:19:12 +0200 https://forum.ovoenergy.com/my-account-140/why-has-my-tariff-name-changed-21174 My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried?  My account Mon, 08 Jun 2026 10:46:26 +0200 https://forum.ovoenergy.com/electric-vehicles-166/solar-pv-how-can-i-charge-my-car-with-my-own-electricity-without-ovo-charging-me-21101 Because I have plenty of spare PV energy in the current weather and because I have already used this month’s CA allowance, I thought I would drag out my granny charger and use that - didn’t need to use the car today anyway. So, plenty of sun, and put 15kWh in the car battery.So I was a bit surprised to find that Ovo, via my CA account, have charged me for using my own electricity! Especially given the amount of energy I am currently uploading for no payment while I wait for some weeks for my SEG account to be set up, this seems a bit rough.How can I charge my car with my own electricity without Ovo charging me? Electric vehicles Mon, 08 Jun 2026 10:11:48 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/debt-collector-letter-to-present-occupier-for-an-account-that-isn-t-mine-21173 Hi, I moved to my current property about 2.5 years ago. OVO was the supplier at the time, so I opened an account with them, used it for 5 days, then closed it and switched to a different supplier. I paid in full for what I consumed during that period.I’ve now received a letter addressed to “the present occupier” stating that someone at this address owes £300 and that debt collectors will be sent. The account number on the letter does not match the account number from my old OVO account.My guess is that the debt belongs to a previous occupier. Has anyone been through something similar and managed to resolve it? Thanks! Switching suppliers and moving home Mon, 08 Jun 2026 09:42:59 +0200 https://forum.ovoenergy.com/my-account-140/why-is-the-app-not-updating-with-my-balance-18118 Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now.  My account Mon, 08 Jun 2026 09:22:15 +0200 https://forum.ovoenergy.com/home-and-heating-138/why-might-my-dimplex-duoheat-not-working-on-background-mode-21050 I have a pair of Dimplex Duoheat N HHR heaters and one of them is not working on background mode (the cheap rate charge). It does work on comfort mode (radiant heat) and passes the self-diagnostic check describesd in the instruction manual.Before I call out an electrician, I would like to ask if it is possible that the thermal cut out has tripped, and is this something that I can reset myself? Home and heating Fri, 05 Jun 2026 11:42:17 +0200 https://forum.ovoenergy.com/power-move-156/power-move-data-not-updating-21103 I had problem with Power Move app last month with vanishing prize entries. It was sorted out while the monthly lottery was delayed. Related thing seems to be happening this month. My Power Move app hasn't updated since Frid 22nd. It usually updates daily. It shows that I'm on track for 13 entries. But last 4 days are missing.Anyone else having similar?My smart meter is working fine. My account is set to half hour readings. Power Move Thu, 04 Jun 2026 10:14:24 +0200 https://forum.ovoenergy.com/power-move-156/power-move-impacted-by-other-offers-21107 I have checked my power move reward app few days ago and got 2 reward and saying I am doing a partial month? But I did have 8 reward and I have signed up a year ago. I Can't get any answer from  ovo. Power Move Thu, 04 Jun 2026 10:09:31 +0200 https://forum.ovoenergy.com/electric-vehicles-166/are-there-any-forum-members-who-used-to-be-part-of-the-v2g-trial-20864 Just wondering whether there were many from the original trial still going with the charger? And, also thoughts on the ending of the export credit and the new V2G trial? Electric vehicles Wed, 03 Jun 2026 20:54:20 +0200 https://forum.ovoenergy.com/smart-meters-136/issues-getting-a-replacement-thtc-meter-in-scottish-highlands-18695 Hi, we are in the Scottish Highlands and have been told we cannot currently have the THTC replaced by a smart meter due to signal issues, OVO currently have no alternative so we have been left with a fuzzy answer that they may have a solution in two months time. Any body else have any additional information, my communication with OVO has been through the online chat box, although with an actual person Smart meters Wed, 03 Jun 2026 11:35:05 +0200 https://forum.ovoenergy.com/my-account-140/what-is-the-best-way-of-paying-ovo-for-my-energy-21121 What is the best way to pay for my energy with Ovo? direct debit or fixed deal  My account Wed, 03 Jun 2026 11:14:17 +0200 https://forum.ovoenergy.com/smart-meters-136/do-ovo-send-engineers-out-to-take-manual-readings-from-smart-meters-6500 A man knocked this morning claiming to be from OVO and wanting to read my smart electric meter. I told him they are not manually read. He said they have to be manually read at least once a year. I said that was not so. Who was he? Who sent him? Smart meters Wed, 03 Jun 2026 09:50:58 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-v2g-group-current-thoughts-19137 Hi Everyone, just would be interested in the thoughts of those original beta testers of the V2G - I don’t think the charger is eligible for the “charge anytime” tariff and wondering whether there were any other tariffs within OVO people had moved to. The standard variable, which most of us have been stuck on for a while, in my case, more than negates the rebate in terms of a competitive price/KwH. Thoughts? Thanks Electric vehicles Tue, 02 Jun 2026 16:03:40 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/i-need-a-new-top-up-key-how-can-i-get-a-new-one-15789 Hi,we went to the paypoint with the code provide by one os the Boost callcenter guy, they don’t have Ovo token key, can we use another company token to actiavte with the code? Cheers Natalina My Pay As You Go account Tue, 02 Jun 2026 15:45:10 +0200 https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086 Hi, I have been running a Dimplex Quantum QM050RF for a year or 2. I have an energy monitoring system attached to most circuits in the house (Emporia Vue) and note that the Quantum only charges up at 700W (max) on the offpeak supply. As I am with Octopus Intelligent Go tariff, I only get 6 hours of charging per day ie the Quantum only charges up to (700W x 6 hours 4.2kWh per day. This is corroborated by the Quantum's own historical stats (accessible via the display and controls).How can I get around this issue as I am not getting sufficient heat from 4.2kWh during winter to adequately heat the room in question (a small kitchen)? Home and heating Tue, 02 Jun 2026 12:51:58 +0200 https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747 Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programme for our members. We want to shout about the great work carried out by our community that makes this Forum such a helpful source of knowledge for OVO customers and beyond. We’ve introduced new profile badges, a revamped ranking structure and even the chance for members to win some exciting prizes for their efforts.  We’ve got a dedicated Forum space that describes the new badges and how to earn them, and how to move up through the ranks. You can access the space here. Each month we’ll update this article to display the Forum members who’ve won awards, badges, or have just been amazingly helpful. This month, we’ve chosen 2025’s Forum Member of the Year, as well as the Forum Member of the Month for December. We’ve also given some shout outs to some other members that have done a lot to help the community over 2025.  Our December spotlight winners We’re proud to name our 2025 Forum member of the year and our December member of the month:  Forum Member of the Year (2025): ​@Firedog  Throughout 2025 Firedog’s worked tirelessly to answer a huge amount of questions on the Forum. As usual, his answers have been really helpful, and he’s given a number of ‘best answers’. The article below gives an example of how clear and detailed Firedog’s best answers can be. A massive thanks for being such an asset to the community and to OVO Firedog!  Here’s a perfect example of Firedog in action:  Forum Member of the Month (December 2025): ​@Bendog  We’re awarding Bendog member of the month for December for her amazing level of engagement since joining the community very recently. She’s provided some great information and given ‘best answers’ that are of a really high standard. We’ve included an example of one of these below, thanks Bendog! Check out some amazing contributions by Bendog here:  Bendog and Firedog have been awarded the Member of the Year / Month badges, and have been sent some Christmassy gifts!  2025 honourable mentions We also want to give a huge thanks to the following Forum members for their amazing work in 2025. They’ve helped the community and OVO by answering loads of questions, given best answers, written handy articles, and taken part in beta tests: ​@Nukecad  ​@Peter E  ​@Blastoise186  ​@costeek  ​@waltyboy  ​@MikeWilliams  ​@juliamc  ​@Gingernut49  Thanks everyone and see you next month!  General Tue, 02 Jun 2026 11:33:45 +0200 https://forum.ovoenergy.com/ovo-live-164/power-up-your-chances-a-fresh-format-for-ovo-live-competitions-21116 Important: If you want to get access to the monthly OVO Live competitions hosted via our forum you’ll need to have an OVO Community Forum account set up. Dont have one? Don’t worry, It takes seconds and it’s completely free! You don’t even need to be a customer in order to sign up to our community or for our competitions. Just click on the ‘Login / Sign up’ button at the top right of the page to get started.Just make sure you’re able to receive email notifications from us so you don’t miss out! OVO Live Competition updates — delivered by email  We’re making a small change to how we run our monthly OVO Live competitions for the OVO Community Forum — and we wanted to let you know.  What’s changing From this month and onwards, we’ll stop creating a new forum article each month just to host the OVO Live competition link. Instead, the competition link will be sent directly to forum users via email.This month’s monthly OVO Live competition link will be sent via email - but don’t worry, we’ll get our usual mid month reminder email sent out each month, so people don’t miss out.  Why we’re doing this Fewer clicks: you won’t need to open an email, then an article, then the competition page — the link comes straight to your inbox. Cleaner experience: the email will be formatted more like a simple newsletter, combining the competition link with other community highlights. Less inbox clutter: rather than several separate emails each month, you’ll get one tidy message with everything in one place.  What the email will include The OVO Live competition link and entry details (same rules and deadlines as before). Our previous Member of the Month spotlight — a short feature to celebrate community contributions. Other quick community news and updates so you get the most useful items in one go.  Will anything else change? No — competition eligibility, entry method and the small-print will remain the same unless we say otherwise. This is purely a change to how we deliver the link and related community news to you. Want to keep seeing the competition link on the forum? If you prefer a forum post instead of an email, tell us in the comments below — we’re listening.  How you can help - feedback wanted We want this to work for as many members as possible. Please let us know:Do you like the new email + newsletter format? Why or why not? Would you prefer the competition link also posted to the forum in addition to the email? Any other suggestions for content you’d like included in the monthly email?Your feedback will help us refine the approach — we’ll read every comment and make adjustments where we can.  Where to comment Sound off in the comment thread below this article. Tell us what you like, what you don’t, or any ideas to make the new format better. We’ll reply and keep you updated on any changes we make as a result.  Thank you We’re always looking for ways to make the community experience smoother and more useful. Thanks for being part of it — we can’t wait to hear what you think. OVO Live Tue, 02 Jun 2026 10:26:14 +0200 https://forum.ovoenergy.com/electric-vehicles-166/having-persistent-issues-with-my-charger-and-charge-anytime-21105 Anyone else fed up with OVO? Serious question. Had my car charger installed on 13th April, worked a breeze for 1 week. Would plug my car in and it would instantly start charging. Ever since 22nd April nothing but problems. Had myenergi look into it and the issue is completely with OVO. I currently have a huge complaint with them which has been ongoing for weeks. The app is not telling my charger to charge when plugged in. Which is just fantastic considering I’m paying them for ovocharge anytime at £27.50 a month with an allowance which ironically I’ve barely been able to use thanks to their diabolical system. oh and to make matters even better had to fork out £30 to charge my car at an OVO compatible charger at the weekend because shocker, the charge card with credit on it wouldn’t even work. so far I’m £27.50 out of pocket a month for a contract I can’t even make use of the allowance for, up to £18 in urgent charges that I’ve had to force at my charger just to charge my car up and £30 for a charge I shouldn’t have even had to pay for!!would not recommend ovocharge to anyone right now. It’s beyond an actual joke.  Electric vehicles Mon, 01 Jun 2026 14:05:41 +0200 https://forum.ovoenergy.com/electric-vehicles-166/indra-lux-charger-advisory-for-4g-connectivity-19962 An advisory for those of you wanting to purchase an Indra Lux charger and will rely on a 4g dongle for internet connectivity. The Dongle needs to be purchased separately as part of the installation and will stop working after 3 years. I have asked Indra for clarity on this point but would seem bizarre to me that it would simply disconnect after 3 years particularly as it’s a £200 add on! Electric vehicles Mon, 01 Jun 2026 12:47:20 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-issues-21110 New app not letting me top up my electricity can top up my gas any ideas or is the app faulty  My Pay As You Go account Mon, 01 Jun 2026 10:26:10 +0200 https://forum.ovoenergy.com/electric-vehicles-166/charge-app-two-factor-authentication-code-won-t-work-21079 Had a hypervolt pro 3 installed yesterday. I am having trouble with the OVO charge app, trying to add my telephone number when I enter the return text 6 digit code it’s always saying wrong. I’ve rebooted my iPhone. I shall try ringing but just wondering if anybody has had this issue? Without I can seem to get the cheaper rates, the account information is correct. Electric vehicles Fri, 29 May 2026 10:06:24 +0200 https://forum.ovoenergy.com/home-and-heating-138/need-help-with-home-energy-audit-after-high-utility-bills-21082 My heating and cooling costs remain high despite a window replacement and attic insulation. I’m considering having a home energy audit performed but have no idea what kind of company to use or what tests would be performed. I would greatly appreciate any insights and recommendations. Home and heating Thu, 28 May 2026 13:22:31 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056 After a previous post, I thought I would share my recent experience of driving in France in an EV.Firstly, driving in France is a delight. Good quality roads, less other traffic outside of cities and very good signage. Don't be put off about driving on the right. After the first few miles of intense concentration it will become natural.Plan your journey to allow for comfort breaks and of course charging. They inevitably come together! Allow plenty of margin. Depending on the range of your vehicle but I worked on 3-3.5 hours driving. As I did pre EV.A good app is essential to select charging points on your journey. There are loads of charge points around towns and cities and along major roads. Fast, clean and working. And also much cheaper than the UK. Some have facilities next to them. Supermarkets and fast food restaurants often have good chargers.The best way to pay for charging is with an RFID card. These are readily available from UK sources. Not only is it very quick but it keeps a record on your app of payments, charge times and energy used.A good navigator with Google maps is very helpful. Satnav of course is a great help. Most EV's have charge points displayed nearby also.A feature modern cars have is the ability to change your lights to driving on the right. Remember this for night driving. It's only a little information which I gained from a recent French tour of about 2000 miles. Just to say that it's no problem EV driving in France and you will see loads of French EV's on the road. Not a surprise there!  Electric vehicles Wed, 27 May 2026 18:59:23 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/switching-away-from-ovo-who-do-i-provide-reads-to-21093 Greetings, Due to the recent news the OVO is more than likely going to be sold to E.on I decided it was time to switch suppliers for my duel fuel. While I’ve never switched suppliers before, am I right in thinking that the companies will sort everything out between themselves and from OVO’s point of view I should be good once I manually send my monthly meter readings due on the 23rd of May as that’s the day that seems logical to switch on. Will providing those meter readings to OVO be enough (along with a picture of meters for security’s sake for records) to see the transition go smoothly from this end? Thank you for your time. Regards,Woo Switching suppliers and moving home Wed, 27 May 2026 17:12:28 +0200 https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-in-app-21099 I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?   My account Wed, 27 May 2026 09:58:30 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781 Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this? Electric vehicles Wed, 27 May 2026 09:42:46 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097 I downloaded the new app as per email sent out from OVO. All linked and was fine. Topped up yestaday on gas and electric but is not showing on my meter or account in history no email receipt but money has been taken from account. I have tired online chat but wasn’t very helpful at all. I have deleted today to try restart but now get an error message below! Never had a problem with old app i actually tried again today and was apply to top up on old app and it went straight on.   My Pay As You Go account Wed, 27 May 2026 09:29:17 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759 Hi I pay £37.50 a month for home charging. I now have £120 available to me for public charging. Can anyone advise me how I use my public charging credit as it's not clear to me.Thanks Electric vehicles Wed, 27 May 2026 08:56:11 +0200 https://forum.ovoenergy.com/ovo-beyond-167/free-electricity-offer-with-solar-panels-21098 Last forum entry about “free” electricity is 10 months old. Just entered new scheme this week and wondering where the benefit is? We have solar panels and a small battery. There is still 20% left in battery when the current solar bonanza kicks in for the new day. Surely I am just using PV to generate electricity which then goes round an unvirtuous circle to earn about £0.45 for a one hour slot. What am I missing here? OVO Beyond Tue, 26 May 2026 15:13:56 +0200 https://forum.ovoenergy.com/smart-meters-136/failed-smart-meter-installation-what-next-6765 Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but to date I’ve had no follow up. can anyone advise?. Clive Smart meters Tue, 26 May 2026 09:48:21 +0200 https://forum.ovoenergy.com/my-account-140/government-levy-missing-during-erroneous-transfer-issue-21052 Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks My account Mon, 25 May 2026 11:24:07 +0200 https://forum.ovoenergy.com/my-account-140/is-the-ovo-app-down-15393 Anyone having issues accessing the OVO app this morning? My account Mon, 25 May 2026 10:37:49 +0200 https://forum.ovoenergy.com/general-153/today-we-re-sharing-some-important-news-about-ovo-21070 We’re set to become part of E.ON, subject to regulatory approvals. Our Home Services business (including our boiler insurance and boiler servicing) will also be moving to Hometree, subject to regulatory approvals. We know this is a big update, so we want to explain what it means for you and what happens next.  What does this mean for our customers Right now nothing changes. You don’t need to do anything. Your energy supply, your tariff, and the way you interact with us all stay the same. The same teams will continue to support you, just as they do today. We’ll keep you updated as things progress, and we’ll let you know well in advance if anything is going to change.  Why we’re joining E.ON We’ve spent the past 16 years building OVO into one of the UK’s leading energy suppliers, helping millions of customers use less energy, and make greener choices. Looking ahead, we believe being part of a larger energy group like E.ON is the best way to keep building on that and continue improving what we offer to customers over the long term.  What happens next Before anything changes, the sale needs to go through a regulatory approval process. Until the deal completes, OVO and E.ON will continue to operate as separate businesses and everything stays as it is today. When there are updates to share, we’ll be in touch with clear information about what it means for you.  Thank you We know OVO matters to a lot of our customers, and we’re really proud of what we’ve built together over the years. Thank you for being part of that. General Sat, 23 May 2026 10:14:36 +0200 https://forum.ovoenergy.com/my-account-140/why-can-t-i-setup-my-ovo-account-13638 I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly. My account Fri, 22 May 2026 12:10:41 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/why-have-the-meter-readings-been-removed-from-my-account-after-switching-away-20895 I have just switched supplier and received an email (no-reply) from OVO asking me to provide a finalmeter reading on 9th and 10th March. I submitted meter reading on the 9th but by the 10th ALL my meter readings have been removed. Is this normal practise? Fortunately I do have numerous screenshots of my meter readings, and I am in credit so will be owed a refund at the end of 10 weeks. However, while I appreciate that the account remains active until then, I don’t understand why the meter readings, a crucial part of the data, have been removed! Help, anyone? Switching suppliers and moving home Fri, 22 May 2026 10:34:19 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-is-my-hypervolt-pro-3-charger-the-same-speed-as-my-granny-charger-21083 I had a Hypervolt Pro 3 Charger installed on Thursday, today is the first time i have charged other than a quick test to ensure working. I am rather dissapointed i thought it would be a little faster and its not much faster than the 3 pin plug method.  3 pin plug is taking 10A and the Hypervolt Pro 3 can take 32A. Am i doing something wrong or have I wasted a lot of money for no real gain? Electric vehicles Fri, 22 May 2026 09:38:32 +0200 https://forum.ovoenergy.com/my-account-140/error-message-when-downloading-bills-20448 When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"} My account Wed, 20 May 2026 18:35:24 +0200 https://forum.ovoenergy.com/general-153/can-t-download-my-bills-20408 When i try to download my bill i get this message...":"OAuth plugin - No refresh_token present  General Wed, 20 May 2026 14:29:40 +0200 https://forum.ovoenergy.com/smart-meters-136/smart-meter-isolator-and-payment-options-21084 Hi, If I upgrade to a smart meter can OVO fit an isolator switch at the same time? Can I Still pay “on demand” with a smart meter or do I have to go over to directdebit?Did look on the forum for answers to these but couldn’t find anything recent (apologies if I missed something) Smart meters Wed, 20 May 2026 09:44:02 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/why-is-my-top-up-showing-on-meter-but-not-in-my-online-account-or-app-21085 Hello,Just topped up and Credit showing on my meter but not showing balance update online or in app. I have a smart meter. My Pay As You Go account Tue, 19 May 2026 11:44:30 +0200 https://forum.ovoenergy.com/home-and-heating-138/smart-meter-failed-installation-from-thtc-18815 Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?Engineer just said let OVO figure it out, can someone help Home and heating Tue, 19 May 2026 10:48:52 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/problem-with-topping-up-payg-smart-today-paypoint-issue-15784 I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help.  My Pay As You Go account Tue, 19 May 2026 10:30:03 +0200 https://forum.ovoenergy.com/electric-vehicles-166/how-is-ca-figure-so-different-to-car-21081 Car measures 44kWh, OVO think 38.7kWh. Why such a big difference? Electric vehicles Tue, 19 May 2026 10:12:34 +0200