https://forum.ovoenergy.com On the Forum you can ask questions or take part in discussions. https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405 Hello I was just wondering if someone could help with an issue, I’ve been living in 59 coed cochwyn Avenue for nearly 5 years and not received any payment for my solar panels as I believe the old owner is taking the payments. Can someone get back to me to change this asap please. Either by email or phone 07941484159 Smart meters Sun, 23 Aug 2026 18:44:49 +0200 https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400 VW ID.3, VW Granny Charger - no schedules or anything set in car, charging only controlled by OVO app , i.e. ready by and 80% limit set.For 18 months this has worked fine, but for the last month it rarely completes a charge.It now stops, the VW app reports charging error and OVO app say “Not plugged in”. The granny charger lights are all green.Have deleted and re loaded both apps, re-registered car, reset anything i can find to reset! No change.I have discovered if I do nothing except click charge on the VW app it starts charging and the OVO app eventually changes to “Smart Charging”. So its clearly not a physical thing or fault with granny charger as it all restarts but may/may not cut out again after a while. Obviously I cant keep checking the app, especially at night :)I think it occurs when OVO reschedules, before the app would say rescheduling to.. and sure enough restart and do this until charge limit reached.Now though something has changed. OVO app, VW servers, who knows?But my question is , am i the only one using this arrangement, is yours fine?Thanksand just about to call ovo - if i get a result obviously i will report back. Electric vehicles Sun, 23 Aug 2026 17:51:34 +0200 https://forum.ovoenergy.com/home-and-heating-138/electricity-only-feels-quite-costly-20492 Hello I have just moved into a one bedroom property (one open plan living area/kitchen downstairs) and one loft space bedroom upstairs. I am electricity only and am racking up useage of £90 a month. I am not using my heating (it's 9° inside!) I'm not using my washing machine or electric shower I can't understand how I'm using so much electricity.  I have been away for work from Monday to Wednesday evening this week and used 29kwh. Is this normal usage for just a fridge, a router and 2 smoke alarms? I'm too scared to put my heating on. I have not lived in an electric only property before so don't really know what is normal monthly expenditure for a one bedroom property? Any help would be appreciated. Home and heating Sun, 23 Aug 2026 11:39:40 +0200 https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404 We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added. Home and heating Sat, 22 Aug 2026 18:55:16 +0200 https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403 Have just bought a house with night storage heaters. To begin with I didn’t think they were working but this morning they were all just slightly warm despite being turned up to max. Is this usual (e.g. if they hadn’t been used for a long time)? Home and heating Sat, 22 Aug 2026 09:35:32 +0200 https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384 Hello - hoping someone can help or advise. Newly-fitted smart meter (electricity only) has emitted a high-pitched sound since day one. Not sure if the unit is faulty, but I find the pitch/frequency of this sound extremely distressing, and think it has contributed to me developing tinnitus (and the associated anxiety). Please note that I don’t subscribe to any conspiracy-type theories! … I’m just really really sensitive to this high-pitched sound. Switched everything off at the fuse box to test, but the noise continues. Has anyone else experienced this, and have you resolved it? I have raised a complaint with OVO but they’re slow in responding. I’m desperate to get this sorted. Thank you. Smart meters Fri, 21 Aug 2026 19:55:34 +0200 https://forum.ovoenergy.com/my-account-140/unable-to-log-into-account-on-my-ovoenergy-com-20627 Just now, 9am 27th November 2025, unable to log into account at my.ovoenergy.comSays:“Wrong username or password“Password reset doesn’t work, eg. no email received.Something broken your end ?Yes, tried deleting cookies, no difference. My account Fri, 21 Aug 2026 15:05:11 +0200 https://forum.ovoenergy.com/smart-meters-136/can-t-install-smart-meter-will-ev-tariff-work-21112 HiI have OVO and booked an appointment for my gas and electric smart meters. The engineer said toilet pipes and other pipes were too close and couldn’t install.I want to get an EV charger, will it still work with the OV smart electric tariff if I don’t have a smart meter? Thanks  Smart meters Fri, 21 Aug 2026 14:17:10 +0200 https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401 Dear Ovo team,  I hope you are well. I would appreciate it if you could help me set up an account. I have just moved in, and my stress is quite high, please.  ​I​ have received ​my welcome email. ​I am trying to set up an account, but I am not receiving a verification email, and I cannot activate my account! The bot AI is not very helpful. Best Joanna  My account Fri, 21 Aug 2026 12:23:26 +0200 https://forum.ovoenergy.com/ideas/new-email-address-21402 Totally confused. I have advised OVO that I have changed my email address yet they keep sending emails to my old address which I now cannot read! Fri, 21 Aug 2026 11:53:01 +0200 https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204 Updated on 11/11/25 by Ben_OVOLandis+Gyr: a short story Just as a heads up, this post is intended to be humorous, while also explaining some of the actual quirks with Landis+Gyr which cause us some fun and a lot of head scratching. If you’re looking for details about SMETS1 vs SMETS2 L+G E470 meters though, we’ve got you covered. You’ll probably be looking for this thread instead.    Let me introduce you to Ampy If there’s one thing I’ve learned over the last few months, it’s definitely that not all smart meters are equal. While OVO has often used Secure for the older SMETS1 smart meters and my personal preference is definitely Aclara, there’s quite a few more out there. One of the most common ones being Landis+Gyr. Sure, they all do the same job of clocking up your usage, sending the readings in and resulting in you getting a bill every month (hopefully not a £42,000 one!), but they all do it in different ways. And some of them are a bit less… Confusing… Than others…  Many years ago, there used to be a meter manufacturer called Ampy (or Ampy Metering Limited and previously Ampy Automation-Digilog Limited to give them their proper names), which was pretty common back in the days before smart meters existed. The company had been going for decades and then… Poof! Ampy vanished in 2009, never to be seen again… Or did they? One of their more common meter models was the Ampy 5235A Single Rate Watt Hour Meter. We’ve seen quite a few of these on the forums, especially from members who’ve got solar panels since they worked pretty well as both Import Meters and Export Meters (albeit with some quirks like the frequent false rEd (reverse energy detected) warning!). So what exactly happened to Ampy? Did they go bust and disappear? Nope! Ampy effectively rebranded into Landis+Gyr in 2009 and has carried on since. As for the Ampy 5235A and the related Ampy 5235B? Well… Those models got renamed as well, to the rather confusing Landis+Gyr E100 Series (mostly under the L+G E110). If there’s one way to confuse people, it’s definitely recycling old/existing names and numbers when you release a new and unrelated product. But recycling an entire product is even more so…  The Import/Export Puzzle In recent months, one thing that we’ve seen here is a few cases where members asked for help with identifying which meter was the regular import meter, which one was the export meter and which one (if any) was the generation meter. Not too hard with smart meters, since a smart meter can do both import and export. And in cases where it doesn’t track exports, there’s usually a completely different meter that does. The fun we have though… Is that quite a few of these cases just so happen to be using the Ampy 5235A for both! We’ve even had a handful of members that had one Ampy 5235A tracking export and one Landis+Gyr E110 tracking import.  The biggest headache? They both look identical and you can’t really tell them apart.  And the Prize for the most puzzling meter goes to... Perhaps the thing that really catches us out a lot though… Is definitely @Tim_OVO ‘s favourite smart meter in the whole wide world… The Landis+Gyr E470! These things are amazing you know.  They’re great because the same model can apparently be ordered in both SMETS1 and SMETS2 variants, which is ideal if you’re the kind of supplier that likes to keep customers on their toes and make it harder to figure out which one they’ve got. Even better, if you throw in one of those special Trilliant comms hubs, it even looks like one of those signal boosters is attached, so all of a sudden, an S1 E470 looks even more like a very convincing S2 E470. Perfecto! Maybe even more meter manufacturers should do this as well. After all, it’s a great idea to keep your product range small and not have to keep thinking up new names/numbers all the time. It’s an ingenious solution to a problem that should never have existed after all!  Just to make life even more confusing, L+G does the same with gas meters as well. And with a total of SIX different L+G electricity and gas meters that are a mixture of S1 and S2, but all sharing the same model numbers… It’s a really fun puzzle to try and solve…  Reduce, Reuse, Recycle: Model names While it is true that most car manufacturers also have “model years” and that the Ford Mondeo has gone through a bajillion different revisions over the years, at least it’s fairly easy to tell them apart! As for why L+G keep recycling things however, that’s something we may never know. While recycling is of course good for the environment… There’s a few things which are probably best not recycled when you think about it.  Some places re-use names but add hints such as V2, r2 or Series 2 on the end, which helps you to know it’s the same model, but a newer version of it. Strangely… L+G don’t seem to do that either…  But the most effective way to always confuse everyone is not only re-using product and model names/numbers without making it clear, but to also make the newer version look and feel so similar to the previous one, that it’s almost impossible to tell them apart! If it wasn’t for the fact S1 L+G E470 meters have the black band around the display and the Trilliant SEAP-2001-V comms hub (which isn’t present on the S2 E470), it really would be impossible. So if you do work for Landis+Gyr and happen to see this… We’d love to know the inner workings behind your ingenious naming schemes! And perhaps some tips on how to tell your products apart? Don’t worry, we don’t bite! And if you do happen to have one of these smart meters and don’t know which one it is… These forums are open to all. So feel free to say hi and show us what you’ve got. We’ll figure it out for you.  Smart meters Fri, 21 Aug 2026 10:29:41 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380 I’m no longer able to use the Top Up App and, as advised, have downloaded the new App.  This only shows my Gas A/C which I pay by direct debit.  There doesn’t seem to be anywhere to add my electricity account so now I’m not able to top up my electricity.  I did use the online chat and was advised that I could just continue to use the existing top up app, which is obviously no longer active! My Pay As You Go account Fri, 21 Aug 2026 09:15:19 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077 I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem.    My Pay As You Go account Fri, 21 Aug 2026 09:04:17 +0200 https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281 Exciting news, everyone! Starting today, you can now use threaded replies in the OVO Community. This makes it easier to chat, ask for help, and follow conversations.  What’s changing & why you’ll love it Ever wanted to respond to a specific point someone made earlier in a long topic without confusing the rest of the thread? Now you can.Instead of all responses dropping into one long linear list, replies will now nest directly under the specific comment you’re responding to. Better Context: Follow sub-conversations without losing the plot. Closer Community: Chat directly with a specific member about their exact tip or question. Cleaner Threads: Less clutter, making it faster to find the answers you need.   How it works: A quick guide Replying to a thread is super straightforward:1. Find the specific comment you want to respond to. View of general user comment within a thread 2. Click the 'Reply' button located directly underneath that comment (rather than hitting the reply button now found directly under the original post/article). Comment ‘Like’ and ‘Reply’ options      3. Type and post! Your message will appear neatly indented right below the original comment. Example of how threaded replies will appear on the community   Quick Tip: Want to address the main thread overall or start a brand-new point? Just use the main Reply box now found directly under the original post/article!The general reply box will now remain under the original post instead at the bottom of the comment thread  We hope you’ll enjoy the new, modern and interactive feature - If you have any question, issues or suggestions, let us know in the comments below  General Thu, 20 Aug 2026 06:56:44 +0200 https://forum.ovoenergy.com/my-account-140/standing-charges-increased-again-21232 Hello,Sorry if a similar question has been posted.I thought standing charges were being fairer according to Ofgem?My contract will be ending soon and the new options for new contracts are roughly 10p more than my current.Today was the only option to be able renew my contract? My account Wed, 19 Aug 2026 13:28:16 +0200 https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385 Is there actually an easy way of talking to Customer Services? I've been waiting on online chat for an hour and I'm still in a queue. All I need to do is register for the new Ovo app so I can add credit to my meters. One would have thought registering for an app would be simple and straightforward. Apparently not, as Ovo insist on telling me I've entered the wrong account details. I haven't got time to wait any longer as I've got things to do. Don't Ovo realise that people are busy and haven't got time to sit around all day?So, I've wasted all that time and still can't use the app. Now what do I do? My account Wed, 19 Aug 2026 09:41:51 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379 I used the website to set up 2 monthly payments for gas and electric but since the website changed the payment went out but has not shown up on the meter, I cant find the outgoing payments on my banking app to cancel from that end so what do I do? My Pay As You Go account Wed, 19 Aug 2026 09:31:18 +0200 https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196 Hi,I have a traditional electricity meter which is faulty and needs to be replaced. There is restricted room to install a new meter - even the existing traditional meter overhangs the back-board that it is attached to (this is possible because the screw holes for mounting the meter are located in areas where the back-board is available).It seems that only Smart Meters can be installed now as no replacement traditional meters are available. The Smart Meters are larger than the traditional ones and I can see the dimensions shown in other posts on this forum. One thing I haven’t been able to get is a mounting / screw template for the new Smart Electricity Meters. Having such a template would help me to work out if a new meter can be installed on the existing back-board, or whether a complete reconfiguration of the meter cupboard and it’s contents is required. Does anyone have information about where the screw/mounting points are for the new meters or a template showing how they are distributed?I’m attaching a couple of photos showing the arrangement of kit in the meter cupboard (note the plastic sheeting was installed by an engineer (from OVO or the DNO) on an earlier visit to look at this issue.Please let me know if you have any advice.  Smart meters Tue, 18 Aug 2026 15:29:34 +0200 https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299 I've just opened the OVO website to input my meter readings, which I do on 6th of every month. I noticed that on my electricity meter reading, another reading has been added (not by me) on 13th July. It says "Network actual". Does anyone have any idea where this came from or why this was added? It is actually less than the reading I sent a week earlier. This is the first time I have ever noticed this.  My account Tue, 18 Aug 2026 09:04:00 +0200 https://forum.ovoenergy.com/my-account-140/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-21327 Today I logged on to update my meter reading and to make a payment and saw that a random meter reading had been added for my electric bill (nothing was added for gas)The reading says     20 Jul 2026 · Network actual 66689On this months bill it’s displayed as  19 Jul    Actual 66689.900 Both my electric and gas meters are located inside the house and can only be read from inside.No one has come to my house to read the meterI did not make or submit this reading Why has this happened, and how can we stop it happening again? My account Mon, 17 Aug 2026 13:32:43 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690 Hi,We tried to top up our pay as you go “heritage” meter and were met with a flashing display of “call help”. To cut a long story and multiple (poor signal peppered) conversations short, the engineers have failed to show up twice, and we’re still without a gas supply.Has anyone else had a similar problem, and more so, is there any way to circumvent the singular process put in place to deal with our issue? Regards, Customer666 My Pay As You Go account Mon, 17 Aug 2026 12:14:06 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355 Everything was normal. But since yesterday, I noticed the IHD unit shows “Waiting for Balance..” since yesterday, been about 24 hours now.. Unplugged and plugged back in, no luck. Thankfully, I topped up recently and still have electricity.   My Pay As You Go account Mon, 17 Aug 2026 11:32:31 +0200 https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378 Bit of background - I drive an Audi EV and have an Ohme home charger. Key points are that the charger is not supported by Charge Anytime but the car is, so I have paired my car with CA and use the charger as a dumb device. That all works fine and once I managed to get all the settings correct I have had no problems and CA decides when the car will charge - I just plug it in and let the system sort things out. I also have a solar panel installation supported by a battery; this is configured to feed the house load, then charge the battery, and then feed to the grid. I have an Ovo account which pays me for uploaded energy as well as providing my usual domestic supply. My charger is not solar-aware, unlike one or two more sophisticated chargers.And now the question! In this recent sunny weather my solar panels have been delivering 5-6kW during the day, most of which is exported and earns me 12p/kWh. I plugged my car in a couple of days ago, mid-afternoon after a long journey so low car battery level. It happened that CA decided to start charging (must have been plenty of cheap electricity on the grid?). I looked at my smart meter a little later and it said I was drawing 2kW from the grid. I concluded, after checking my solar power app, that I was generating 5kW myself and then drawing 2kW from the grid to make up the 7kW going into the car. So how much did my charging cost me? Was I "exporting" 5kW and earning 12p/kWh even though consuming it locally, and then "paying" for the power used in charging - 7kW - with my CA credit? Or will I "pay" with my CA account but not get any credit for power generated because it never actually reached the grid so losing my 12p/kWh? This would effectively more than double the effective price paid for charging. I hope the former but fear the latter.In the meantime I am avoiding plugging in during the day and just plug my car into the charger in the evening to avoid the situation but I am curious to know the answer! I could try to analyse the various bills and payment records but I have little faith that I could decode the arcane payment system associated with CA... Electric vehicles Sun, 16 Aug 2026 09:14:23 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664 I got this text the other day. When I log in, there’s nothing indicating this on my account, but the text automatically flagged as being from “OVO”. Any help much appreciated!  My Pay As You Go account Fri, 14 Aug 2026 23:41:08 +0200 https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354 Hi,      Does anyone know if the mercedes cla EV will work on charge anytime. It doesn’t have the fully electric CLA in the list. It shows the mercedes CLA 2021+ hybrid. My car is a 2025 model year. ThanksPeter   Electric vehicles Fri, 14 Aug 2026 17:35:13 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289 Hi AllI have a new EV car and signed up for the Charge Anytime Tarriff, I see a credit against the tariff, but I seem to be paying for my full electricity usage (and the tariff on top) it doesn't seem to be reflecting the EV charge out of the total which is double my usage compared to last year?  I’ve seen that at the beginning of each month it should credit this back but for me it’s charging for the tariff, crediting back a small amount, but still charging me for the full consumption.  (This is the 3rd month on the tariff now)Anyone else getting this issue?  Thanks  Electric vehicles Fri, 14 Aug 2026 11:15:51 +0200 https://forum.ovoenergy.com/smart-meters-136/faulty-hd-unit-21329 I may have a fault on my HD unit. My fridge and freezer are plugged in all the time. The meter shows yellow. Then I plug my kettle in and the meter shows red. This can’t be right. Any ideas please? Smart meters Fri, 14 Aug 2026 09:48:58 +0200 https://forum.ovoenergy.com/smart-meters-136/smart-meter-query-21333 Hi all recently moved into my new home. OVO supply the gas and electric. I have already have my energy account set up. My issue is I'm interested in a smart meter installation which I already have booked for the 10th of September. The gas meter is in the living room and easily accessible. But the electricity meter is in the kitchen surrounded by some units (access might be a issue not enough room) can I just have the gas smart meter installed or do I need to cancel and reschedule my appointment  Smart meters Fri, 14 Aug 2026 08:40:38 +0200 https://forum.ovoenergy.com/general-153/email-advising-latest-bill-21328 I have just received an Email with details of my new Bill. That is all fine. However further down the Email is a section about replacing my gas meter, which states  Important: your gas meter needs replacing   Your gas network operator has flagged that it could become unsafe. This is because of its age, make or model.   The only problem is I don't have gas so how has a network operator flagged that up.   I presume this is just a mistake by OVO and will just ignore it. Has anyone else had this?   Thanks for your help. General Thu, 13 Aug 2026 10:00:43 +0200 https://forum.ovoenergy.com/smart-meters-136/five-port-meters-21326 I have just read that I don't need a 5port smart meter to get new quantum heaters is this correct .Have I just wasted months fighting to get one? Smart meters Thu, 13 Aug 2026 09:17:27 +0200 https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-with-kia-19500 I am about to buy a Kia EV6 and I believe it is not compatible with the ‘charge anytime’ offerings, however, if have one of the two OVO recommended charger installed as per the recommendation here https://www.ovoenergy.com/electric-cars/smart-charger? does this allow then Charge Anytime offering/saving to be used? Many thanks in advance. Electric vehicles Wed, 12 Aug 2026 09:25:53 +0200 https://forum.ovoenergy.com/electric-vehicles-166/will-kia-ev3-and-ohme-charger-work-with-charge-anytime-20929 Hi All1st question so please take pity on melooking to get an Kia EV3 on the motabilty scheme ,they will install the charger (OHME HOME PRO)Ovo dont support these? however they say they support the EV3, but it needs to be able to use the internet?Sorry to say im over 60 and have no idea if the EV3 can use the internet any help would be greatfully received,i would rather not move supplier but if that is the only way to make it work i may have to.many thanksColin Electric vehicles Wed, 12 Aug 2026 09:13:39 +0200 https://forum.ovoenergy.com/smart-meters-136/why-is-the-tariff-rate-on-my-smart-meter-and-chameleon-in-home-display-ihd-wrong-5002 The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks. Smart meters Tue, 11 Aug 2026 23:47:13 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/error-message-a4-on-my-prepayment-meter-how-do-i-top-up-21310 I am really stressed and upset.  Earlier I topped up my prepayment electric key and when I tried to out it on the metre it said error:A4.I have contacted ovo, received a code for a new electric key but no shops have them, I have tried so many. I only have enough electric for 1-2 days, can't use emergency credit as the key doesn't work. I will phone up the emergency line but what are my options? Could they send out an engineer with a new replacement key  If I changed to a credit metre how quickly could they do it.   My Pay As You Go account Tue, 11 Aug 2026 18:09:56 +0200 https://forum.ovoenergy.com/home-and-heating-138/p-v-meter-has-become-faulty-and-has-no-reading-at-the-10-000-digit-21304 IEC 1107 port? Where is it and how do you get a reading from it Please. Our Landis Gyr E110 meter has become faulty and shows no Digit at the 10,000 space. Consequently we are receiving no payment for one of the sunniest 1/4s ever. I have looked it up and the brochure indicates that if you access the above port you can read the memory and we should be able to get a reading. Can anyone advise Please.  I have tried to ask L&G they won’t come back to me. I have tried several P.V. electricians who similarly don’t seem to know how to do this. The only advise I have found was an Indian you tube which sadly I don’t understand but seemed to show exactly what I need. Please help, asking on behalf of my nonagenarian father Home and heating Tue, 11 Aug 2026 18:03:28 +0200 https://forum.ovoenergy.com/my-account-140/what-does-this-message-mean-about-my-account-and-why-can-t-i-access-my-online-account-20419 Hi all,Sorry if this has already being discussed. For months I've tried to access me OVO account but receive the same message "were bringing you a new website" but this is since May. I've tried the app and still the same message. Is there an issue with the website?Thank you. My account Tue, 11 Aug 2026 17:25:30 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/why-am-i-having-issues-with-the-new-ovo-pay-as-you-go-app-21104 Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app? My Pay As You Go account Tue, 11 Aug 2026 16:17:35 +0200 https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997 I opted in for free electricity last Sunday, but OVO said I hadn't. Are there conditions? OVO Beyond Tue, 11 Aug 2026 14:19:12 +0200 https://forum.ovoenergy.com/home-and-heating-138/i-have-fit-with-new-battery-and-inverter-do-i-have-the-right-meters-18980 Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar    Home and heating Tue, 11 Aug 2026 12:19:42 +0200 https://forum.ovoenergy.com/my-account-140/why-can-t-i-request-a-refund-when-my-account-is-closed-18104 Can you explain why you taken £88 from my account after you confirmed I am switching away last Friday?????My balance with you is over 200£ and I need my money back!!!!  Do you think this is fair????? My account Tue, 11 Aug 2026 10:01:23 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-not-recording-purchase-transactions-again-21293 A while back (a month), I had to get help here via the very kind ​@Abby_OVO to get my missing purchases to show in the app's transaction history again.After supplying details via private message, they eventually magically appeared in my app history and it began to record transactions again.. Until today..Purchased electricity at midday today - August 4, last transaction history entry is in July (this issue seems prevalent when going in to a new month?). When it was 'fixed', the purchase history was updated immediately after this sequence:  The bit that didn't happen today was the purchase history update.This is (choosing words politely) beyond ridiculous that I have to go through this forum to try to affect a 'fix' at OVO's end of things - this is not a 'customer' issue/error, it is the basic functioning of the app not doing what it is meant to.I suggested in a previous post that I was worried that it would 'break' again and that I'd have to go through this again - and sure enough…Frustrating  Can I please get some help to get an accurate transaction history again. AND.. On behalf of anyone needing to do the same thing as myself, can we please have this now reoccurring technical issue escalated in some way (or a valid route to complain if not). Many thanks.    My Pay As You Go account Mon, 10 Aug 2026 17:39:47 +0200 https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446 Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support again last week and got exactly the same reply, and still no notifications. Told me that software support was ‘still working hard’ to resolve it, but I’m not sure I believe it.Still getting the same message now. I hesitate to spend another 40 minutes waiting to be told the same thing again. Can anyone here help?  My account Mon, 10 Aug 2026 13:01:35 +0200 https://forum.ovoenergy.com/electric-vehicles-166/volvo-ex40-2026-cannot-charge-car-using-volvo-app-with-hypervolt-pro-3-charger-20766 Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please? Electric vehicles Mon, 10 Aug 2026 10:28:54 +0200 https://forum.ovoenergy.com/home-and-heating-138/book-your-air-conditioning-installation-with-ovo-21253 Book your air conditioning installation with OVO You can now book an air conditioning installation through OVO. We’re using highly rated installers, fully backed by OVO, and we’ll handle everything from paperwork, to design and install. You don’t have to be an OVO customer to get air conditioning installed with us.  Book your installation in 3 steps: Request a no-obligation home survey by filling out this form. A local engineer will then contact you to arrange your survey, with no obligation to buy. We’ll design a system tailored to your home, needs and budget, and will send you a detailed quote with no hidden fees. Once you’re ready, our certified engineers will handle everything from design to installation, backed by a five year workmanship guarantee.  How air conditioning installation works Modern air conditioning uses reverse-cycle heat pump technology to deliver total, year-round climate control from a single system. By using a clever valve to flip the direction of the refrigerant, it acts as a two-way comfort system: in winter, it extracts natural heat from the outdoor air to warm your home, while in summer, it pumps indoor heat outside to leave your rooms perfectly chilled.  Powering your your conditioning with solar Air conditioning and solar panels are the perfect match because your cooling demand can align with peak solar generation. A standard UK solar array can generate the electricity your air conditioning needs to run during the hottest parts of the day, lowering your energy bills. Ask your OVO air conditioning installer about combining solar and air con as part of a single installation.  Useful links  Request your air conditioning survey Is air conditioning worth it in the UK? What’s involved in the installation The costs of installation in 2026 Frequently asked questions You can find full info on air conditioning installations with OVO on our website here. Home and heating Mon, 10 Aug 2026 10:20:25 +0200 https://forum.ovoenergy.com/home-and-heating-138/how-does-my-meter-record-all-electricity-used-on-my-economy-10-tariff-21296 My smart meter is configured to economy 10 and switches port 5 (the heating port) on and off as per the tariff times. My question is this during the off peak hours does my meter record all electricity used on port 5 and port 1 at the single off peak rate or does the smart meter only apply the off peak rate to port 5 while charging the port 1 consumption at peak rate 24 / 7 and only port5 at off peak when port 5 is connected Home and heating Mon, 10 Aug 2026 10:17:00 +0200 https://forum.ovoenergy.com/electric-vehicles-166/why-does-my-charging-stop-suddenly-when-charging-at-home-17717 I got a BMW 330e PHEV in February, and have had continuous problems with charging at home from the start.  Charging will get under way OK, but be interrupted at frequent random intervals, so that I have to reset charging at the car, when charging will restart, only to fail after 2-50 minutes.  The problems occur at any time of day or night.  Details:1    BMW checked the car's charging 2 days ago, and found it free of any fault.  The car's charging control system is being triggered to shut off the supply of power by some change in the quality of the power supplied by OVO.2    interruptions occur whether I supply the power via my Indra Smart Pro charger OR via a 3-pin plug from one of our domestic sockets (using in this case the BMW-supplied Flexible Cable Charger.  So apparently the fault is arising upstream of both my domestic outlets and Indra Smart Pro charger and its separate cabling from the meter box.  As far as I can understand, this can only be in the meter box itself, or even in our domestic supply to the house.  However, this supply has never shown any other such fault, nor limited the use of any of our domestic appliances.3    charging via a public charger, and at BMW's garage proceeds without any interruption, fault free.4    My Indra charger was installed by one of Indra's approved supplier/installers5    I an signed up for OVO’s  "Charge Anytime".  Credits have been applied as expected to my billing, BUT those only arise from this charging in a highly interrupted manner, as I described.  My car's battery is only 12kWh capacity, but I have experienced up to 10 interruptions to each charge session, necessitating reset/restart of charging, so a charge needs many hours overall.I am advised by BMW that they have experience of such failures to charging from other customers including Intelligent Octopus customers. They explain their understanding as being that the interruptions to charging arise from the sourcing of electrical power .  They say that I should request a "change of tariff" to fix the problem.I’m a retired engineer, but frankly unable to understand either what can be causing the problem, or what the cause/solution advanced by BMW means.  I have written a similar note to the above to OVO Energy, but for my own satisfaction I’m hoping for clarification from the gurus on this superb Forum - hopefully in words even I can understand    Electric vehicles Mon, 10 Aug 2026 09:29:04 +0200 https://forum.ovoenergy.com/smart-meters-136/my-consumer-unit-keeps-tripping-is-this-connected-to-the-smart-meter-5427 After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right? Smart meters Fri, 07 Aug 2026 18:23:27 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/how-to-submit-final-meter-readings-after-moving-out-10865 Hello We moved out of our house on the 28th July but I’m struggling to submit final meter readings. I can’t submit via the app because it’s saying there are no meters associated with the account. I tried emailing using the email listed on the help centre page which is hello@ovoenergy.com  but I got an auto reply to say the address is no longer in use and to use the one on the help centre page. I can’t see any other email address listed so no idea what’s going on there.I tried the webchat option during the week but I was 44 in line and when I went back to check where I was in the queue, it reset and I had to start again. So I gave up. I did try calling but didn’t have much time to stay on the line because we’ve been moving. Any ideas how I can get the final meter readings submitted? Do I just need to grit my teeth and hang on the phone or is there an easier route?Thank you.Sarah  Switching suppliers and moving home Fri, 07 Aug 2026 14:03:53 +0200 https://forum.ovoenergy.com/smart-meters-136/should-i-fix-in-do-i-have-to-get-a-smart-meter-if-so-18217 I am thinking of choosing a fixed tariff but want to know if having a smart meter is compulsory with a fixed rate product, ideally I don’t want a smart meter? Smart meters Fri, 07 Aug 2026 13:49:58 +0200 https://forum.ovoenergy.com/power-move-156/why-am-i-getting-the-error-message-updating-settings-come-back-in-48-hours-21265 I signed up for power move months ago and it always said updating settings come back in 48 hours,I left power move and tried to sign back up but now it says couldn’t update setting,check your connection, any idea on how to get past this Power Move Fri, 07 Aug 2026 11:17:35 +0200 https://forum.ovoenergy.com/my-account-140/live-billing-meter-readings-and-understanding-my-online-account-16054 My understanding is that you put in Actual meter readings on the last day of your current billing period then you get a bill based on those readings If this is the case then why am I getting an estimated reading on my heating meter only on the 30 th September when my current billing period ends on the 8 th October which is when I should submit actual readings to obtain up to date bill for that period  I only have  electricity energy Not  gas  My account Fri, 07 Aug 2026 10:57:25 +0200 https://forum.ovoenergy.com/ovo-beyond-167/can-we-apply-for-seg-if-we-operate-our-communal-supply-as-a-business-21297 I live in a block of flats with jointly owned solar panels and have proof of ownership.We are currently registered with OVO for feed in payments but get our communal power from SSE.Could we transfer to OVO for power supply and get the increased beyond SEG rate? OVO Beyond Thu, 06 Aug 2026 17:30:31 +0200 https://forum.ovoenergy.com/electric-vehicles-166/indra-charger-having-issues-with-connectivity-17263 Had my Indra Charger installed for a week now.Done several charges with no issues, OVO has 'seen' them fine.Until this morning that is.Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.Got home and charger was flashing purple, which I understand is a comms error.Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?And anyone with an Indra, how common is it for this to happen, bit worrying. Electric vehicles Wed, 05 Aug 2026 17:51:34 +0200 https://forum.ovoenergy.com/home-and-heating-138/givenergy-battery-upgrade-21278 Hi please can someone help advise whether Ovo will install an additional GivEnergy battery for me to extend my system.I believe GivEnergy are no more , so once physically installed how do you configure the battery as I understand that GivEnergy needed to send some instruction to the inverter any help and guidance really appreciated Thanks colin   Home and heating Wed, 05 Aug 2026 14:40:38 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/why-was-my-direct-debit-still-taken-after-my-move-out-date-20736 Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2021 and have had nothing but positive experiences so I was keen to stay with them.So I notified OVO immediately of a moving out date of 31/12/2025 whilst also asking for the Direct Debit (DD) to be cancelled with immediate effect (I believe this was requested with ample time). As we were a considerable amount in credit already, we were told OVO would just use that amount to cover the final bill and refund the remainder. We also had a smart meter fitted so any final readings would be automatically submitted to them.Fast forward to 01/01/2026 and OVO had taken the supposedly cancelled DD out of my account. I've also had an email with the amount to be refunded to me, however it’s considerably less than what’s in credit in my account now the latest DD has been taken and I’m concerned I won’t get it back. I have tried tirelessly to get though to OVO via telephone - their automated service won’t recognise my details, and I’m endlessly on hold when trying to get through to an agent. I just need to know if anyone else has had this experience regarding moving house and whether or not OVO will eventually refund us the additional DD that was taken on 01/01? Many thanks! Switching suppliers and moving home Wed, 05 Aug 2026 08:36:05 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/pay-as-you-go-meter-still-showing-a-debt-on-the-meter-after-topping-up-why-is-this-15836 Has anyone got any idea what is going on! Was with SSE PAYG and received an OVO card. Put £20 gas on worked fine. Said I had £8, £8 emergency credit and the rest owed. This came out of the £20. Used the gas then went to use the emergency and the meter said I owed £28. Put £40 on today, I have now put my card in again to use my gas and it's now saying I'm another £38 in debt!!! I don't understand what is going on. I'm a single mum with a 2 year and had no gas now for a month. I have to wait until I have the money to top it up and all they are doing is taking my money and I still have no gas. Any advice would be helpful. I will contact them in the morning. I'm so angry I have to wait another week for my wages to put more money on!  My Pay As You Go account Wed, 05 Aug 2026 01:48:37 +0200 https://forum.ovoenergy.com/my-account-140/how-do-i-contact-ovo-customer-services-if-i-need-some-help-5322 How do i contact Ovo Customer Services - is it only through this forum? My account Tue, 04 Aug 2026 19:00:19 +0200 https://forum.ovoenergy.com/ovo-live-164/power-up-your-chances-a-fresh-format-for-ovo-live-competitions-21116 Important: If you want to get access to the monthly OVO Live competitions hosted via our forum you’ll need to have an OVO Community Forum account set up. Dont have one? Don’t worry, It takes seconds and it’s completely free! You don’t even need to be a customer in order to sign up to our community or for our competitions. Just click on the ‘Login / Sign up’ button at the top right of the page to get started.Just make sure you’re able to receive email notifications from us so you don’t miss out! OVO Live Competition updates — delivered by email  We’re making a small change to how we run our monthly OVO Live competitions for the OVO Community Forum — and we wanted to let you know.  What’s changing From this month and onwards, we’ll stop creating a new forum article each month just to host the OVO Live competition link. Instead, the competition link will be sent directly to forum users via email.This month’s monthly OVO Live competition link will be sent via email - but don’t worry, we’ll get our usual mid month reminder email sent out each month, so people don’t miss out.  Why we’re doing this Fewer clicks: you won’t need to open an email, then an article, then the competition page — the link comes straight to your inbox. Cleaner experience: the email will be formatted more like a simple newsletter, combining the competition link with other community highlights. Less inbox clutter: rather than several separate emails each month, you’ll get one tidy message with everything in one place.  What the email will include The OVO Live competition link and entry details (same rules and deadlines as before). Our previous Member of the Month spotlight — a short feature to celebrate community contributions. Other quick community news and updates so you get the most useful items in one go.  Will anything else change? No — competition eligibility, entry method and the small-print will remain the same unless we say otherwise. This is purely a change to how we deliver the link and related community news to you. Want to keep seeing the competition link on the forum? If you prefer a forum post instead of an email, tell us in the comments below — we’re listening.  How you can help - feedback wanted We want this to work for as many members as possible. Please let us know:Do you like the new email + newsletter format? Why or why not? Would you prefer the competition link also posted to the forum in addition to the email? Any other suggestions for content you’d like included in the monthly email?Your feedback will help us refine the approach — we’ll read every comment and make adjustments where we can.  Where to comment Sound off in the comment thread below this article. Tell us what you like, what you don’t, or any ideas to make the new format better. We’ll reply and keep you updated on any changes we make as a result.  Thank you We’re always looking for ways to make the community experience smoother and more useful. Thanks for being part of it — we can’t wait to hear what you think. OVO Live Tue, 04 Aug 2026 16:47:54 +0200 https://forum.ovoenergy.com/electric-vehicles-166/new-charge-app-and-new-bmw-integration-not-working-20321 I will charge your BMW, look I have made a schedule.    Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.  Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late. Good morning…. I couldn’t be bothered to charge your car.How about tomorrow instead!?  Electric vehicles Tue, 04 Aug 2026 13:56:09 +0200 https://forum.ovoenergy.com/home-and-heating-138/what-kind-of-options-would-i-have-to-change-bulky-storage-heaters-to-something-else-21286 Hi, we currently are on economy 9 tariff and have four 20+ years old Dimplex XL storage heaters. Is there a more slimline version/up to date alternative? More efficient would also help.We are both in our seventies and really haven't got a clue, I have looked online but I'm even more confused now?Any help would be much appreciated. Thanks.   Home and heating Mon, 03 Aug 2026 17:33:42 +0200 https://forum.ovoenergy.com/smart-meters-136/newly-installed-smart-meter-how-long-until-i-see-smart-meter-readings-on-my-online-account-1078   Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks   Smart meters Mon, 03 Aug 2026 13:14:33 +0200 https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747 Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programme for our members. We want to shout about the great work carried out by our community that makes this Forum such a helpful source of knowledge for OVO customers and beyond. We’ve introduced new profile badges, a revamped ranking structure and even the chance for members to win some exciting prizes for their efforts.  We’ve got a dedicated Forum space that describes the new badges and how to earn them, and how to move up through the ranks. You can access the space here. Each month we’ll update this article to display the Forum members who’ve won awards, badges, or have just been amazingly helpful. This month, we’ve chosen 2025’s Forum Member of the Year, as well as the Forum Member of the Month for December. We’ve also given some shout outs to some other members that have done a lot to help the community over 2025.  Our December spotlight winners We’re proud to name our 2025 Forum member of the year and our December member of the month:  Forum Member of the Year (2025): ​@Firedog  Throughout 2025 Firedog’s worked tirelessly to answer a huge amount of questions on the Forum. As usual, his answers have been really helpful, and he’s given a number of ‘best answers’. The article below gives an example of how clear and detailed Firedog’s best answers can be. A massive thanks for being such an asset to the community and to OVO Firedog!  Here’s a perfect example of Firedog in action:  Forum Member of the Month (December 2025): ​@Bendog  We’re awarding Bendog member of the month for December for her amazing level of engagement since joining the community very recently. She’s provided some great information and given ‘best answers’ that are of a really high standard. We’ve included an example of one of these below, thanks Bendog! Check out some amazing contributions by Bendog here:  Bendog and Firedog have been awarded the Member of the Year / Month badges, and have been sent some Christmassy gifts!  2025 honourable mentions We also want to give a huge thanks to the following Forum members for their amazing work in 2025. They’ve helped the community and OVO by answering loads of questions, given best answers, written handy articles, and taken part in beta tests: ​@Nukecad  ​@Peter E  ​@Blastoise186  ​@costeek  ​@waltyboy  ​@MikeWilliams  ​@juliamc  ​@Gingernut49  Thanks everyone and see you next month!  General Mon, 03 Aug 2026 11:56:10 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/can-i-take-my-pay-as-you-go-smart-meter-accounts-to-my-new-home-21288 Hi,Apologies if this question has been asked before.… I am due to move to a new flat in the very-near future.Both myself and the current occupier have Ovo Prepayment smart meters ( topped up by phone). How do I go about transferring my account from my home to the new flat, and what will happen to the credit currently remaining?It seems it should be an easy migration, but these things rarely are! All help will be appreciated.  Regards,  Tom My Pay As You Go account Mon, 03 Aug 2026 11:02:58 +0200 https://forum.ovoenergy.com/electric-vehicles-166/using-renault5-e-tech-ev-as-50kwh-cheap-rate-overnight-storage-with-v2grid-and-v2home-20946 How about considering “we are all hoping and praying for the long awaited UK rollout of the V2G plus V2H system”, (already working for well for over 12 months in France), using a suitably equipped small BEV like the Renault 5 E-Tech, with an up to date CCS2 Bi directional home charger installed in my garage, since the old Chademo Nissan Leaf system is well on the way out and never worked properly? WHEN IS THE UK ENERGY INDUSTRY GOING TO CATCH UP WITH FRANCE? Electric vehicles Mon, 03 Aug 2026 11:01:24 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-erroneous-smart-charge-savings-21290 I live in Perthshire and have an Economy 10 tariff and use a Zappi ev charger.My peak rate charge is 23.56p/kWh and 16.56p/kWh for off peak.Right now (in summer) the afternoon off peak rate applies between 14.30 and 17.30.So, if I charge my car before 14.30 when the peak rate applies, I should see a “smart charge saving” off around 10p/kWh based on a 14p/kWh cost.That seems to work out fine according to the app - but only if I’m charging the car before 13.30. After that time my saving seems to drop to around 3p/kWh i.e. it looks as if my saving is relative to the off peak rate after 13.30.So my question is - does the controlling software assume that the off peak rate applies after 13.30? That’s certainly what it looks like.(13.30 to 16.30 is the winter timing for our Economy 10). Electric vehicles Sun, 02 Aug 2026 21:07:25 +0200 https://forum.ovoenergy.com/smart-meters-136/s2-smart-meters-in-the-northern-territory-using-the-arqiva-network-why-isn-t-the-meter-able-to-connect-to-the-wan-9120 It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the gas meter - in a higher location - may have a better signal. I didn’t know then that the gas meter unit will only talk to the electricity  meter unit.A really nice and helpful chap came round to fit the gas meter, but actually spent all his visit trying to get the electricity meter unit working. After every possible effort he was forced to admit defeat and we are back to zero. But he did give us lots of interesting information.Apparently the SMETS1 communication unit didn’t HAVE to be fitted right onto the meter and had a little aerial to help communication, seemed a good idea, why did that not make it to SMETS2?. Also the country is split in 2, the southern half has meters that talk to the mobile network - but up here in Morecambe the meters talk to a network run by Arqiva, who don’t talk to Ovo’s customers. Apparently signal problems are reported by the engineer to Arqiva, who should solve them - so why did Ovo ask US to move our meter?. But why can’t the stupid thing pass the data to Ovo via our home network?. Our home is full of things that talk to the world and don’t need Arqiva to do so. At the least it should send it’s reading to the IHD, I’m totally capable of taking all the data I need about saving energy from a meter reading thanks. So finally I’m going to fit a camera up to send me the meter readings, and when Ovo decide they would like the smart meter working then they can come and install a unit designed a little bit more intelligently and with a bit of flexibility. It might be more expensive , but would save them money in repeated engineer visits, and certainly cheaper than moving the electricity meter.Our meter, or the comms unit, is an EDMI standard 420.I hope this helps someone.   Smart meters Fri, 31 Jul 2026 13:46:48 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-gas-meter-battery-flat-warning-18289 Hi, we have had the low battery warning indicator on our PAYG meter for a week or so. Spoke to OVO who say, it will have to run down to zero before they will replace? - as they don’t do scheduled call outs and it will have to become an emergency. Don’t like the idea of having to let it run down like that, as it’s unpredictable? Apparently it will start beeping when it gets really low?Also what happens to any remaining credit on the meter if the battery dies? It’s not a smart meter. We wanted to top up before the increase in October? My Pay As You Go account Fri, 31 Jul 2026 09:17:18 +0200 https://forum.ovoenergy.com/my-account-140/can-we-get-access-to-the-ovo-energy-online-account-api-to-download-our-smart-meter-usage-data-58 Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit. My account Thu, 30 Jul 2026 13:01:39 +0200 https://forum.ovoenergy.com/general-153/new-fixed-rate-tariff-to-start-in-august-21208 I have just received an email regarding my new fixed rate tariff which is due to start in August when the present fix ends. The link in the email does not take me to the new tariff details just to my present plan. This is not very helpful! General Wed, 29 Jul 2026 12:20:01 +0200 https://forum.ovoenergy.com/my-account-140/switching-to-a-economy-7-two-rate-plan-how-can-i-arrange-this-with-ovo-11357 Hello, Is it currently possible to switch to an economy 7 tariff with OVO? I’m struggling to find any recent information about this as it seems like everything has come to a standstill with the impending October energy price rise. Thanks. My account Wed, 29 Jul 2026 11:03:48 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-app-cannot-wake-up-skoda-elroq-21252 Hi,I have just taken delivery of a Skoda Elroq, replacing a Tesla Model 3. The Tesla charged without issues from day one. I recently experienced a problem when I plugged in the car one evening at 40% and set the OVO schedule to 80%. The charge started and got to 55%. It then stopped due to busy period/looking for a cheaper window etc, and the car went to sleep. The OVO app couldn't wake the car up again and abandoned the charge.I contacted OVO anytime support and we went through the car's settings and no issues there. OVO support did mentioned that this is a know issue that when a car goes to sleep, mid-charge schedule, the app cannot wake it up again. I was wondering if there are any Skoda EV owners who have experienced a similar issue and what workarounds/solutions you have used..  Electric vehicles Wed, 29 Jul 2026 10:41:24 +0200 https://forum.ovoenergy.com/home-and-heating-138/rpi-increase-applied-to-export-tariff-after-1st-april-2026-21274 Please can someone tell me what the new Export Tariff is from 1st April 2026. My advice email tells me the new FIT tariff but not the the new Export Tariff. What is the RPI increase date that OVO use? Any help please.  Home and heating Tue, 28 Jul 2026 16:56:09 +0200 https://forum.ovoenergy.com/my-account-140/increase-to-direct-debit-new-way-of-calculating-direct-debit-amount-19794 Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?  My account Tue, 28 Jul 2026 12:30:51 +0200 https://forum.ovoenergy.com/home-and-heating-138/can-anyone-help-with-the-solarman-app-20061 Solarman app on iphone not providing daily solar production. I did reinstalled the logger on my 8kw Megarevo with no success. Any suggestion please??  Home and heating Tue, 28 Jul 2026 06:31:53 +0200 https://forum.ovoenergy.com/my-account-140/haven-t-downloaded-the-ovo-app-yet-here-s-why-you-should-9293 Updated on 13/08/26 by Abby_OVO Download the OVO app for Android or iOS4 reasons to download the OVO app today From checking your bank account to ordering your weekly shop, our phones have become the hub of our weekly tasks. So why should managing your energy account be any different? Download the OVO app (Android or iOS)  today and control your energy on the go, anytime, anywhere…  Send us your meter readings Make sure your account is up-to-date by popping in your monthly meter readings, or you can even book a smart meter appointment here to avoid having to do this in future!  See your latest energy bills Check your up-to-date balance and scroll to see how this month compares. With all your previous monthly summaries available to download, you can keep track of your energy costs wherever you are.  Check your Direct Debit With an in-built Direct Debit calculator, work out the best amount to pay and adjust you direct debit whilst on the move.  Unlock Beyond Beyond, our free rewards programme, with access to all kinds of good stuff. Like green tech discounts, a free annual boiler service, and prizes for using energy at greener times.  Just downloaded? Check out our guides to help find your way around below or one of our SuperUser’s FAQ guide:  My account Mon, 27 Jul 2026 17:48:45 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/being-chased-for-debt-but-it-s-a-house-share-and-the-landlord-is-liable-20362 Moved into HMO in January 2025. We pay our bills through our rent.Following the advice online, I sent all mail to previous tenants back with a sticker reading "return to sender, addressee no longer here," or similar.Saturday 27th September we get a visitor at the door who leaves us a letter saying the previous tenant owes almost £2k. Housemate 1 explained the previous tenant hasn't lived here since before January.Monday 29th Housemate 2 calls to confirm what Housemate 1 said.Saturday 4th October, another letter, which I open even though it's addressed to previous tenant. Letter says this is a final notice, and someone could show up and install a PAYG meter with the £2k already applied, so we would have to cough up that amount before even being able to use electricity.I send OVO an email saying absolutely not, this is not our debt. Get an automatic email back saying, "your email address isn't linked to any account so we can't reply to your email." I forward the email to OVO's lettings email address.5.30pm this evening I get an email, "because your email address isn't registered to any account we can't reply to your email, but you can call us between 9am and 5pm."I am fed up.We do not owe this money. The previous tenant does. We are not liable. We've been letting OVO know for MONTHS that the tenant isn't here any more. Housemate 1 was ignored. Housemate 2 was ignored. And now I am being ignored.What are our rights if someone shows up at the door and tries to install a PAYG meter? Can we call the police for trespass?As far as I'm concerned, if they try to get us to pay the debt by forcing us onto a PAYG meter then this is illegal. I am very close to contacting the authorities and the press already since this has been dealt with so atrociously by OVO.Our letting agents are aware of this AND all the other debts from previous tenants we are now discovering since we started opening their post since using "return to sender" has gotten us bupkis. My Pay As You Go account Mon, 27 Jul 2026 15:25:29 +0200 https://forum.ovoenergy.com/smart-meters-136/issues-moving-from-ihd3-to-ihd7-and-ivie-bud-21250 Good morning… last week my electricity meter was updated. When completed the engineer set up an IHD which was working. I asked he could instead set up my own chameleon IHD7. He suggested I should ring in with the GUID number and have it initialised.This was done and their supplied IHD3 was turned off.Needless to say they could not initialise my device which has worked faultlessly for several years.I am now looking at two devices which are dead ducks. I have reported this and their answer was to be patient and if it is still not working in 28 days time report it again. I do not wish to raise a complaint yet but I am becoming very frustrated.briiow. Smart meters Mon, 27 Jul 2026 11:26:00 +0200 https://forum.ovoenergy.com/smart-meters-136/underfloor-heating-and-two-smart-meters-21268 Hello, Some time ago I put a post on here regarding underfloor heating with a smart meter. As I said I have two meters one of which is a radio signal one which is permanently connected and has not shut down with the switch off. I did have a smart meter booked but as they wanted to put me on economy 9 I after some thought cancelled it. I have since found out that a neighbour had  a similar set up to me but is not with Ovo. His provider has fitted two smart meters, one for standard electricity and one for underfloor heating and hot water. This seems like the best arrangement for myself. Is this something that Ovo can and would do. Thank you all. Smart meters Mon, 27 Jul 2026 10:50:32 +0200 https://forum.ovoenergy.com/home-and-heating-138/does-anyone-have-experience-with-ovo-s-boiler-cover-16206 Is Ovo boiler cover any good? Home and heating Mon, 27 Jul 2026 10:28:14 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/rented-property-with-a-zero-vend-issue-on-my-gas-meter-21258 Hello. Recently moved into a rented property with £47 of Emergency credit on the gas meter. Was given guidance by Ovo over the phone to take my gas card to a paypoint for a Zero Vend. Had no idea what to do after that as it wasn’t explained. Since then i have bought gas via the card and topped up only for the Emergency credit to now show £ 41.  No idea what is going on or where I’ve gone wrong?? Any help greatly received! :)  Thanks  Ste My Pay As You Go account Mon, 27 Jul 2026 09:20:49 +0200 https://forum.ovoenergy.com/ovo-beyond-167/why-do-i-get-an-error-when-logging-into-the-beyond-app-21260 Why is it that every time I try to log into the app I get the message - there was a problem logging in.  Please try later.  Now when I set this up I logged in with my finger print. OVO Beyond Fri, 24 Jul 2026 09:33:12 +0200 https://forum.ovoenergy.com/smart-meters-136/online-account-not-showing-readings-21255 my online account not showing readings  Smart meters Fri, 24 Jul 2026 08:35:04 +0200 https://forum.ovoenergy.com/smart-meters-136/recently-joined-ovo-and-unable-to-book-smart-meter-appointment-20217 Hello,we have recently switched from Scottish Power to OVO after moving into a new flat. We have a heat pump and have chosen OVO due to their heat pump add on. We do not have a smart meter yet, and wanted to get one installed.However, OVO is saying we are not eligible for a smart meter due to WAN issues. We live in Edinburgh, not in a rural place further north. Our neighbours have smart meters, some even with electricity supplied by OVO.Customer service has said to us to hire a private engineer who will check signal strength and then report back to OVO. How can this happen, and what should we do? Thank you in advance for any advice.  Smart meters Wed, 22 Jul 2026 10:00:06 +0200 https://forum.ovoenergy.com/smart-meters-136/smets2-landis-gyr-e470-economy-7-to-single-rate-webchat-insisting-on-engineer-visit-and-432-21254 Hi all, hoping someone here can cut through this, as multiple webchats have gone nowhere and I keep getting the same incorrect information.What I want: to come off Economy 7 completely and onto a single rate tariff, with my MPAN profile class moved from 02 to 01. I do not want a tariff that keeps two registers priced identically, as I understand that leaves the profile class at 02 and risks reverting to multi-rate billing on a future supplier switch. I have already checked and single rate works out cheaper for me.What webchat keeps telling me:    1.    An engineer has to physically swap my meter from two rate to one rate.    2.    This will cost me £432.Both look plainly wrong, and here is why:    •    My meter is a Landis+Gyr E470 (Type 5424), under a Toshiba SMETS2 comms hub. It is a single phase supply: the nameplate reads 230V 50Hz, 1-20(100)A.    •    The E470 is SMETS2 and, per Landis+Gyr’s own spec, supports up to 48 time-of-use rates and is configurable in-field. Single rate vs Economy 7 is a configuration, not hardware.    •    Right now the display is showing ‘Rate 01 Act Imp’ - so the meter is already doing time-of-use in software across multiple registers. Moving to single rate just flattens that to one register via a remote SMETS command. No meter exchange, no engineer.    •    The meter is communicating fine (WAN/MESH lit, readings and half-hourly data show in my account).    •    On the £432: OVO’s published charges list at ovoenergy.com/energy-charge-list has no fee for a two-rate to single-rate change. The only £432 entries on that page are all three-phase (accuracy testing, meter repositioning, installation). My supply is single phase, so none of them apply.Can someone please:    •    Confirm this is a remote reconfiguration on the E470 with no engineer visit and no charge.    •    Advise the correct way to get the profile class changed to 01 alongside the tariff, so it sticks.    •    Flag it to someone who can action it, as the front line clearly can’t.Happy to share meter serial, MPAN, MTC and SSC by DM if a staff member can pick this up. Thanks. Smart meters Tue, 21 Jul 2026 13:32:55 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/i-moved-house-and-closed-my-ovo-account-but-my-details-have-been-found-through-trace-and-search-how-can-i-stop-the-debt-collectors-contacting-me-9328 I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do? Switching suppliers and moving home Tue, 21 Jul 2026 09:07:28 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/can-an-ovo-account-be-transferred-to-a-new-tenant-21249 I’m due to move into a property where the current tenant has a PAYG OVO account. They won’t be using OVO in their next home.Does anyone know whether an existing OVO account can have the name changed to a new tenant, or must a completely new account be created?If the previous account is closed, is there any time limit on opening a new account for the same property? Could the property be disconnected from electricity or gas supplies after some period without any active account?Thanks! My Pay As You Go account Mon, 20 Jul 2026 09:54:58 +0200 https://forum.ovoenergy.com/payments-topping-up-177/how-to-top-up-on-someone-s-behalf-21248 How to make ‘guest top-ups’ to Pay As You Go smart meters Sometimes you might need to top-up someone else’s Pay As You Go smart meter, for example if you’re looking after a friend’s house, or have been asked to top-up a meter on someone’s behalf.  In these types of situations, you may not have access to someone else’s online account or app, so we’ve made it simple to top up without needing to log in. You’ll just need the account holder to give you the 19 digit top up (PAN) numbers for the electricity and gas meters. The guest top-up feature can also be used as a way of topping up if the account holder is unable to top-up via the app or online account due to technical issues.  Follow these steps to make a guest top-up: Visit the guest top up page here. Enter the PAN number and select ‘find meter’. Exact appearance may vary On the next screen, enter the amount you’d like to top-up, and select ‘continue’. Exact appearance may vary On the next screen select whether you’ll pay using card, or with Google Pay: Exact appearance may vary Once you’ve confirmed the card details, select ‘pay’. Exact appearance may vary The screen will then tell you that the top up is processing, and will then display a confirmation screen: Exact appearance may vary Please allow 40 - 60 minutes for the top-up to reach the meter. If the it doesn’t reach the meter, you can enter the ‘top-up code’ shown on the screen above directly into the meter. If you’re not sure of how to do this, this page has video guides for manually topping up different types of smart meters. Need more help?This topic is now closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve! Payments & topping up Fri, 17 Jul 2026 11:26:47 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/pay-as-you-go-bill-for-debt-how-is-that-possible-15073 I moved into a new property (owned) in December. It had pre-payment meters for gas and electricity with a key and card for top up. I had smart meters installed on May 3 and on May 15 received an email from SSE/OVO advising my final bill had arrived and could I log in and pay it. I have not received a bill and have never used emergency credit on either meter. After two hours of phone calls speaking to six different people, a two day chat and thirty minutes on hold today  I am no further! They advise I owe £60.27p however no one on any call or message system could confirm how or why I allegedly owe this amount, or whether it is for gas, electricity or a combination of the two. I have not received a bill and no one has been able to send me another copy of it. I was hoping to transfer to being a direct debit customer but I’m not sure about this as you don’t seem to be able to get finance correct when I pay in advance!  Any other pre-payment customers  receive random emails about bills that don’t appear to exist?! My Pay As You Go account Thu, 16 Jul 2026 09:08:08 +0200 https://forum.ovoenergy.com/extra-support-and-how-to-get-in-touch-178/introducing-your-pay-as-you-go-payg-app-and-online-account-21247 Introducing your Pay As You Go app and online account The OVO app has now been updated to include the Pay As You Go experience. This replaces the original OVO Energy Top-Up app.  Soon, you’ll no longer have access to the OVO Energy Top-Up app. To keep topping up anywhere, anytime as before, you’ll need to download and register for the OVO app. If you’ve already downloaded and started using the OVO app, there’s nothing more you need to do.   How do I log into the app and online account? Download the OVO app today from Google Play or the Apple App Store. Then register your account by clicking “Reset my password” on the login screen. You’ll need to set a new password before you can log in.  When logging in, you’ll also need to select that you understand our Terms and Conditions, and privacy policy. Exact appearance may varyOnce you’ve set your password for the app, you’ll be able to set up face or fingerprint ID to login quicker next time. You can access the online account (web browser) by clicking here. To log in, click ‘set up account’, and follow the steps to set your new password.  What if I can’t log in?  If you can’t log in because of an error message, or you can’t set a new password, this troubleshooting guide should help you:  If you need to contact our PAYG Support Team for login help, you can find their contact details here:   How do I top up via the app? The app home screen will show your electricity and gas balances (as long as you have PAYG smart meters). To add credit to either meter, select ‘top up’, select which fuel, and then select the amount and press ‘continue’. You’ll then be asked to put your card details in to make the payment. Exact appearance may vary How do I view my top up history? On the home screen, select either  ‘Electricity’ or ‘Gas’, and you’ll then see the top up history for that fuel on the next screen: Exact appearance may vary  I’ve logged in, but my electricity or gas isn’t visible?  The new app and online account will only show your supplies if you have smart meters installed. If you have a traditional key or card meter, then this will need to be topped up manually as usual. We’d recommend booking a smart meter appointment if you have a traditional PAYG meter. If you have smart meters but your electricity or gas supply isn’t being shown when you log in, then you’ll need to contact our Support Team. They’ll look to fix the issue, or raise a case to the correct team to get the issue resolved. If you’re waiting on our Support Team to fix this type of issue, you’ll still be able to log in and top up via the OVO Top Up app for now.  The app isn’t working If you’re experiencing issues with the app, for example your top ups aren’t going through, or some features aren’t working or are unavailable, then you might be using an old app version. Please try updating the app, or deleting it from your device, and re-installing it. If you’ve reinstalled the app and are still having the same issue, please try using the online account. We recommend using a Google Chrome browser. If you’re still experiencing the same issue on Chrome, please contact our Support Team to report the problem. They may request screenshots of the affected area of the app / online account, and may ask which device or browser you’re using. Need more help?This topic is now closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve! Extra support and how to get in touch Wed, 15 Jul 2026 11:36:42 +0200 https://forum.ovoenergy.com/my-account-140/building-up-large-credit-amount-due-to-charge-anytime-credit-not-being-included-into-direct-debit-19650 Hi I am constantly building up a large credit balance due to what seems to be a fault in the way the direct debit charge is calculated automatically.Here is where the problem seems to be:I am charged £172 a monthIf you average the bill over the last 12 months it works out at £174 a month Excluding Charge anytime creditThe average Charge Anytime credit over the last 12 months is £28 a month meaning the average monthly bill is actually only £146 a month meaning a £28 a month direct debit overpayment which builds up a large credit quickly especially in the summer months. I have tried taking refunds and adjusting the monthly direct debit amount but all that happens is the system adjusts the direct debit amount back up as it performs the wrong calculation again and think i’m under paying. I cant be the only person with charge anytime seeing this issue, does anyone else see this or found a way to fix it. Thanks Paul My account Tue, 14 Jul 2026 14:49:17 +0200 https://forum.ovoenergy.com/smart-meters-136/3-phase-200a-smart-meter-install-19870 Hi - new to this forum - first question here….We are currently building a new house and would need to get a meter (ideally smart) installed.We have a 3 phase 200A incoming supply with a solar array (31 Kwp) with 3x Tesla power walls on the system.   The supply is a single family dwelling, domestic house only.The electricity provider (SSE) is bringing power to our plant room and providing a cut out where the new meter should be installed. Is this something OVO can assist with please?   Thanks very much. Smart meters Tue, 14 Jul 2026 10:19:24 +0200 https://forum.ovoenergy.com/electric-vehicles-166/what-s-the-best-way-to-set-up-two-indra-smart-pro-chargers-21242 Can two Indra Smart Pro chargers each be fitted with their own CT clamp on the same incoming meter tail, allowing independent load curtailment on a single-phase installation, or do the chargers require a dedicated multi-charger load-sharing configuration? Electric vehicles Tue, 14 Jul 2026 10:01:49 +0200 https://forum.ovoenergy.com/app-online-account-173/deleting-your-ovo-online-account-21216 If you no longer get your energy from OVO, you can ask us to close your OVO online account. When can I ask for my account to be deleted? Once you’ve switched to a new supplier or moved out, you’ll get your final bill. You can ask us to close your account as soon as: your final bill has been paid your account balance is exactly £0 your energy account is fully closed  It’s a good idea to keep the OVO app installed until your switch is complete. It’s the easiest and quickest way to view and pay your final bill to bring your balance to £0.  How to close your account and remove your data Once your balance is at £0 and your energy account is closed, you can contact us online and our team will close your online account. Under data protection laws, the right to have data removed is not absolute. If you want to request the removal of your personal data, you can submit a request through our Privacy Portal. Because we have legal and regulatory obligations, we are required by law to keep certain information even after an erasure request. This includes: your billing history and past payments fraud prevention records data we need to keep to meet energy industry regulations  We’ll only keep the specific details we are legally required to hold, as outlined in our Privacy Policy.  If OVO still supplies your energy, we can’t delete your account  If we’re still supplying your home with energy, your online account can’t be deleted. This is because your account is needed to: Manage your energy supply Send bills or statements, and process payments or refunds Make sure your home is never left without gas or electricity   Contact us for help  If you’re unsure whether your account is still active, or you need help getting it closed, get in touch and we’ll guide you through it. Need more help?This topic is closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve!  App & online account Mon, 13 Jul 2026 13:21:42 +0200 https://forum.ovoenergy.com/electric-vehicles-166/our-ev-adventure-in-spain-part-1-an-introduction-21199  My wife and I usually fly down to the south of Spain, but this year we decided to have an adventure and take our EV on the ferry from Portsmouth to Bilbao. Although it is also possible to go from Portsmouth to Santander, this would have added an extra hour of driving to the journey. Our EV is a Kia Niro EV3 (MY23) with a 64.8kWh battery pack, and a maximum DC charging speed of 80kW.Our Kia Niro EV3 To see how simple (or otherwise) the journey would be, I used ABRP (A Better Road Planner) to get some suggestions for charging stops, and also to find out how long it would take from Bilbao to our hotel in the south. It was immediately obvious that we would need to stay in one hotel on the way down, and (because of the Brittany Ferries sailing times) two hotels on the way back up to Bilbao. Some newer EVs have a much faster charging speed, but in reality the Niro is in the Goldilocks zone where the time to charge more or less matches the time required for a rest break. The charge speed is not so slow that you have wait around for the car to finish charging, or too fast so that you have to move it to avoid overstay charges. We also adhered to the EV mantra of ABC (Always Be Charging). All rest stops were planned at charging locations, so we simply plugged in as we went for either coffee, lunch, or a tea break. Using the data from ABRP I then used Booking.com to search for a suitable hotel to stay at on the way down. The hotel we chose was the Moya Hotel at Honrubia, which is themed after Don Quixote. On the way back to Bilbao we stayed at the Sercotel AB Arganda (Arganda del Rey), and the IBIS hotel in Barakaldo. Going on a road trip with any vehicle (not just an EV) takes considerably more planning than just getting on a plane at the airport and taking the transfer bus to your hotel. Here’s a list of stuff you need to consider:Passport (obviously) Credit card Travel money card - We used the one from Asda. Euros - It’s always worth having some cash. GHIC (Global Health Insurance Card) - This is a free card for UK residents that grants access to medically necessary, state-provided healthcare when visiting the EU and a few other European countries. It ensures you receive treatment on the same terms and costs as a local resident. Mains adapters. Travel kettle - Can also be plugged into the V2L socket in the car if necessary. Driving license Travel insurance Accommodation details (for Spanish border form if asked) Vehicle registration certificate (V5C) Valid MOT certificate Proof of vehicle tax Motor insurance (covers Spain or includes Green Card) European breakdown cover (optional but recommended) 2x warning triangles 1x reflective jacket per passenger (inside car) Spare wheel or tyre repair kit 19. Headlamp deflectors (for right-hand drive cars) - The Kia Niro EV doesn’t need these as the headlights are symmetrical. UK identifier on rear (unless plate already shows “UK” + Union Jack). There is no need to cover the green stripe on your number plate. First aid kit (recommended) European Accident Statement Form (recommended)  Brittany Ferries  The Ferries depart from Portsmouth to Bilbao on Thursdays and Sundays. The return trips depart from Bilbao to Portsmouth on Tuesdays and Saturdays. We left the UK on Thursday 28th May, and returned from Bilbao on Saturday 13th June. One important tip is to take a photo of the deck number and colour of the stairway where your car is located, as it’s easy to forget where you parked. You would think logically that if you arrive early at the port this would place you at the front of the queue, based on the idea of first-on first-off, but it doesn’t seem to work like that. The only way to guarantee getting off early is to purchase a 2-berth cabin with priority boarding / disembarkation. We didn’t do that, but booked a 4-berth cabin with a window. I certainly wouldn’t recommend selecting reserved seats. There is also the option to purchase a food pass which can give you up to 15% extra. We purchased the medium food pass for both the outbound and inbound trips. Other Stuff  One advantage of going by car is the amount of extra luggage you can take, and not having restrictions on any liquids.Perfectly organisedRemember to change the units in the navigation system from miles to km. For the Kia I needed to change the units in the app separately to the navigation system. Our journey continues in part 2 below:   Electric vehicles Mon, 13 Jul 2026 12:47:06 +0200 https://forum.ovoenergy.com/smart-meters-136/in-home-display-showing-supply-as-disconnected-what-can-i-do-21240 Hi my smart meter is displaying Your Electricity supply has been disconnected at your supply meter Smart meters Mon, 13 Jul 2026 10:19:27 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/top-up-isn-t-working-online-what-can-i-do-15921 Can anyone help I topped up my smart/not so smart electric meter on Saturday with £10 just before it was due to run out. Well I’mnow running on friendly credit the £10 has been taking out of my bank I’ve tried entering the UTRN code but it says its already been used. This isn’t the first time this has happened to me and I usually keep putting extra money on. I’m so fed up with this I keep having to go outside to look at my balance as my indoor display never works. I’m fed up with OVO I never had a single issue with my previous supplier. My Pay As You Go account Sat, 11 Jul 2026 20:33:05 +0200 https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-how-do-i-find-public-charging-balance-21221 I have a Charge Anytime account which gives me a monthly "free" quota for home charging plus an annual allowance for public charging (at selected charging points). The CA app tells me how many kWh of my public charging allowance I have used but I cannot find the value of this, or the money value of my remaining allowance. Knowing how many units I have used is interesting but the pounds-and-pence value is also very relevant! Any way I can get this number? Have I missed something obvious in the app - always a possibility? Electric vehicles Thu, 09 Jul 2026 10:10:36 +0200 https://forum.ovoenergy.com/home-and-heating-138/cadent-have-cut-through-the-mains-electric-cable-to-our-house-21210 Cadent managed to cut through the mains electricity cable to our house earlier today.... Just our house has been impacted. I don't think Cadant have been careful all week with their digging.... Cadent are in the process of replacing all the mains gas pipes in our area so have been digging in the area for weeks UK Power Networks were quickly on the scene after we told them. Cadent hadn't even told UK Power when we phoned... But UK Power Networks couldn't start work until Cadent made the area safe. No eta to get fixed yet. Just wondering is it worth putting in a complaint to Cadant? I would rather not claim on house insurance for  spoiled food. UK Power have been excellent keeping us informed, Cadent useless.   Home and heating Wed, 08 Jul 2026 15:21:35 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/how-do-i-see-top-up-receipts-history-on-the-new-payg-app-21178 Hi, I’ve used the new app today but it hasn’t sent me a payment receipt via email or text like the old one did and I cannot see top-up history anywhere in the new app. I have notifications enabled etc same as on the old app so I’m not sure how I’m meant to get a copy of my receipt. My Pay As You Go account Wed, 08 Jul 2026 13:29:29 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-21226 Hi All I wonder is someone could help me.  I’ve have been trying to connect the OVO Charge App to my EVEC VEC01 charger for several weeks now but keep getting an error message.  I am not sure if I am missing something really simple or if it is something more than that.  The app is also saying that it is not able to connect direct with our cars (Jag IPACE and Peugeot 2008) for some reason - so that’s not helping. I have completed the update on the EVEC app and have also rebooted my charger several times.  We also have a smart meter at home that gives 30 minute readings. As you can imagine I am getting really frustrated now with the whole situation as it should work.  Any help would be appreciated.Thanks Sarah​​​​​ Electric vehicles Tue, 07 Jul 2026 11:06:54 +0200