https://forum.ovoenergy.com On the Forum you can ask questions or take part in discussions. https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517 We are on the Simpler Energy plan, so it’s a variable rate. We pay by DD and the DD amount is reviewed every 3 months, the amount being determined by how much energy we use and how much our account is in credit. This system has worked fine for years and we have been happy Ovo customers.Six months ago my husband got a new company car, which is an EV. This is charged at home and they use Allstar as the 3rd party to manage the charging costs. Allstar credits our Ovo account, by bank transfer, each month, for the amount used, in the previous month.Now, every 3 months, the DD estimating algorithm, sees that we are using way more electricity and puts up our DD by a large amount. The DD estimating algorithm, completely ignores payments coming in to our Ovo account.I don’t want to have to ring Ovo every quarter and have this conversation.Any suggestions, from Ovo themselves or helpful customers, appreciated.Thank you. Electric vehicles Fri, 09 Oct 2026 16:24:20 +0200 https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514 I have the pump: “30-007A IMP Pumps 10 -25-130” and Ecodan FTC 7. I am trying to change the flow speed in service menu, but the pump does not change speed.Any idea, what it can be, because in spring I was able to change the flow speed? The Ecodan using RC wireless temperature controller.This connection is from the pump  Home and heating Fri, 09 Oct 2026 14:19:11 +0200 https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291 I’ve heard that energy suppliers can remotely control smart meters in order to even cut off the energy supply to a certain property. It made me wonder if they can remotely override the meter reading by adding extra units on top of the actual usage regularly. If they have remote control access to it, when/if a customer complains regarding an abnormal increase, they can even remotely adjust it so that the meter would not be seen as faulty during any inspection. Is there a guarantee or a way to validate that this would never happen to smart meter users?  Smart meters Fri, 09 Oct 2026 14:02:20 +0200 https://forum.ovoenergy.com/home-and-heating-138/new-here-how-can-i-make-my-energy-bills-more-affordable-21519 Hi everyone, I'm new to this community and looking forward to learning from your experiences. I'd love to know what practical steps you recommend for reducing electricity and gas bills without compromising everyday comfort. Are there any common energy-saving mistakes people should avoid?Thanks in advance for your advice! Home and heating Fri, 09 Oct 2026 13:59:05 +0200 https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516 Hi, A neighbour of ours has had household batteries installed. These are not linked to solar panels but tops them up on the lower rate (similar if not EV rate) and then runs the household off the battery during the day. Any excess can be charged back to the grid. Does anyone else do this through OVO? They are with a sea creature. Home and heating Fri, 09 Oct 2026 13:09:17 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-21498 I am extremely disappointed with how OVO has handled the closure of my electricity account.My account was closed on 17 July 2026 when I moved out. On that same day, OVO confirmed to me in writing that:my account had been closed; no final meter reading was required because the property has a smart meter; my final bill would be issued within 6 weeks; and any remaining credit would then be refunded.That six-week deadline expired on 28 August 2026.It is now 2 October 2026.I have still received:no final bill; no refund of the credit balance; no GSOP compensation for the missed final-billing deadline; and no acknowledgement of my formal complaint submitted on 28 September.This is not a minor delay anymore. OVO has had more than ten weeks since my account was closed, despite having already confirmed that no further meter reading was needed from me.What is particularly frustrating is that I have done everything required on my side. The account was closed, the meter is smart, OVO confirmed the process in writing, and I have already raised a formal complaint. Yet I still have no final bill, no refund, and no complaint reference.At this point, I would like OVO to explain:Why has my final bill still not been issued more than 10 weeks after account closure? Why has the credit on my account still not been refunded? Why has the applicable GSOP compensation not been paid? Why has my formal complaint not even been acknowledged? What exactly is preventing OVO from completing what should be a straightforward account closure?I would appreciate it if an OVO moderator could escalate this to the relevant billing or complaints team urgently.I can provide my account details privately if required, but I will not post personal information publicly.If this remains unresolved, I intend to escalate the matter further through OVO’s CEO complaints route and the Energy Ombudsman as soon as I am eligible to do so.This has already gone far beyond what I consider a reasonable delay. Switching suppliers and moving home Fri, 09 Oct 2026 11:43:28 +0200 https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515 Any idea where, in the app, I register for the new Power Move scheme? I've checked it through, reinstalled it, and checked again. I cannot see where to register for Power Move. Thank you if you can help. Power Move Fri, 09 Oct 2026 11:33:40 +0200 https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093 Updated on 14/07/26 by Abby_OVO Hi everyone, In 2024, OVO customers saved over £1.6 million by shifting their energy and making greener choices with Power Move. Ahead of the challenge starting 1 February 2025, we introduced a few changes.  Power Move prize draw Whilst Power Move will always be about helping you save money on your energy bills and reducing demand on the energy grid, the way it works has changed. Each month, if you use 15% or less of your total electricity during peak times you’ll now earn entries into a monthly prize draw. The number of entries depends on how much electricity you use during peak times. The lower your home’s peak time energy use, the more entries you’ll earn.  How we calculate your number of entries If you have a peak time electricity usage of 15% or less at the end of the month, you’ll earn entries for the prize draw.  The amount of entries earned will correspond with your end-of-month peak time electricity use percentage as follows: 0 to 1% = 15 entries 1.01 to 2% = 14 entries 2.01 to 3% = 13 entries 3.01 to 4% = 12 entries 4.01 to 5% = 11 entries 5.01 to 6% = 10 entries 6.01 to 7% = 9 entries 7.01 to 8% = 8 entries 8.01 to 9% = 7 entries 9.01 to 10% = 6 entries 10.01 to 11% = 5 entries 11.01 to 12% = 4 entries 12.01 to 13% = 3 entries 13.01 to 14% = 2 entries 14.01% to 15% = 1 entry 15.01% or above = 0 entries After each month ends, the number of entries you’ve earned will be automatically entered into a prize draw, along with all the entries of other customers who’ve earned entries in that month.  The prizes A minimum of 5 customers each month will win up to a year’s worth of free energy*, with a range of other bill credit prizes also available to win. There’ll be a minimum of 10,000 prizes available every month. You can see what prizes are being offered in the Power Move section of your OVO app and on ovoenergy.com/power-move at the beginning of each new month.  If you’re a winner you’ll be notified in the Power Move section of the app. Customers can win one prize per month. Changes to peak times We've heard your feedback that it can feel difficult to shift your home’s energy use during the current window of 4-7pm. From 1 February 2025, peak times changed to 5pm-7pm, Monday - Friday.  Weekend usage is still counted as off-peak.  Updates via the OVO app You'll be able to see your progress through the app. When the new challenge is live, sign in to your account and select 'Power Move' on the home screen. Here, you’ll have a progress dashboard to track how you’re getting on, and see if you’ve won a prize at the end of the month. For more information, visit ovoenergy.com/power-move, our Power Move FAQs and Power Move terms and conditions. *A year’s free energy is set at a maximum bill credit of £2,000. A year’s free energy is calculated in line with Ofgem’s average Energy Price Cap for January-March 2025 for customers paying by Direct Debit, which is worked out based on a 2-3 bedroom house, with 2 to 3 occupants using the average domestic usage in electricity per year. Credit may not equal one year’s free energy if you are a higher than average user or if the price cap were to increase beyond current forecasts. We’ll pay it as energy bill credit in 12 monthly instalments. For example, if you win a year's free energy in January, the credit would be applied to your bill in February and each following month up to the last payment in January the following year. Power Move Fri, 09 Oct 2026 11:12:02 +0200 https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406 I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Reply button at the foot of the post you want to comment on.There are no restrictions on feedback (other than keep it clean, of course). With any luck, we can collectively influence the site’s designers to make it even better.The beta version of the website is at https://myaccount.ovoenergy.com. Happy hunting! My account Fri, 09 Oct 2026 11:10:17 +0200 https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491 Hi ​@Ben_OVO ​@Chris_OVO Just turned on my heating on Sunday and the afternoon slot 2.30-5.30 was fine albeit on minimum, evening slot 9.30 -1.30 came on but didn't charge ( no credit was used)morning slot 5.30-8.30 was also fine.I phoned Customer Support on Monday to be told I am not on Economy 10 and have never been, I am still on THTC and no change of contract had been made after the meter swap.I asked if my meter would need reconfigured but unfortunately they couldn't answer and instructed me to call the PAYG team.Have just been on to PAYG team who transferred me to squad 70 ( a very nice guy called Jamie)who have done a pretty thorough investigation and it would seem multiple flags have been getting raised on my account since the swap but nothing actually done about it.The squad 70 backroom team have raised the issue again so hopefully it will be resolved soon.  Home and heating Fri, 09 Oct 2026 10:15:35 +0200 https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070 Updated on 07/10/26 by Chris_OVO OVO has joined E.ON  OVO joining E.ON brings together two of the UK’s leading energy suppliers. Being part of a larger energy company is the best way for OVO to continue improving what we offer to customers over the long term. Nothing changes for OVO customers You don’t need to do anything. Your energy supply, your tariff, your balances and the way you interact with us all stay the same for now. The same people and technology will continue to support you, just as they do today. We’ll let you know well in advance about changes.  Frequently asked questions Why has OVO become part of E.ON? OVO joining E.ON brings together two of the UK’s leading energy suppliers. Being part of a larger energy company is the best way for OVO to continue improving what we offer to customers over the long term.  What does this mean for me today?Nothing changes for you. Your energy supply, your tariff rates, your payment schedule, and the support team you rely on stay exactly as they are.   What’s the timeline moving forward?Now that the deal is officially complete, OVO and E.ON will start planning for the future. Any changes to your account will happen gradually. You’ll receive plenty of notice, with clear, simple guidance long before anything happens.  Is my energy supplier changing right now?  No. While OVO is now part of E.ON, accounts are running separately for now. We’ll be in touch before anything about your account changes.  Will my tariff, energy prices, or contract end date change?No. We’re fully honouring all existing tariff rates, terms, and contract end dates. You won't be moved to a pricier tariff because of this. If your fixed plan is coming to an end anyway, we’ll reach out ahead of time with your renewal options, just like we always do.  Do I need to change or update my Direct Debit?No. Payments will continue on your normal schedule, with the same bank reference and for the same amount.    Is my credit balance safe?Yes. Your credit balance is protected, as usual. A positive balance helps cover the cost of the extra energy you’re likely to use over the winter.  What happens if I owe money or have a payment plan set up?Any balance or active payment plan, and your agreed schedule stays in place. If money is tight right now, please chat with us, we’ve got lots of ways to support you and help keep things manageable.  Does anything change with charging my EV?No. Charge Anytime continues to be OVO’s smart charging tariff add-on. You can charge as normal.  Will the OVO apps change?No. The OVO apps will keep working just as they do today. This includes the OVO app where you can manage your account and the OVO Charge app.  What happens to my Beyond loyalty perks? You’ll continue to be able to collect and redeem Beyond perks.  I’m a Feed-in Tariff (FIT) or Solar Export (SEG) customer. Will I still get paid?Yes. Your solar export and FIT payments are completely safe. Your payments will keep rolling in on your usual schedule with zero interruptions.  Will my Smart Meter and In-Home Display keep working?Yes. Your smart meter will keep sending readings automatically, and the little display in your kitchen will carry on tracking your live usage. If it ever acts up, just let us know and we’ll help you get it sorted.  Will I still get my Warm Home Discount or Priority Services support?Yes. If you receive the Warm Home Discount, Winter Fuel Payments, or are signed up to our Priority Services Register, all your support, eligibility, and extra help stay fully in place.  I’m on Pay As You Go - how do I top up?Keep topping up at your usual local PayPoint, Payzone shop or Post Office, or through your top-up app. Your top-up key, card, and emergency credit features work exactly as they always have.   Is my personal data safe?Yes. Keeping your data safe is a top priority for us. Your personal details continue to be protected under strict UK GDPR rules.  Thank you We know OVO matters to customers, and we want to take this moment to thank you for your support over the years.  General Thu, 08 Oct 2026 17:39:56 +0200 https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510 Hello, does anyone know when the new website will be finished? the old pay as you go website says you cant top up there and sends you to this one, this one STILL says they are working on a new website, i tended to pay my gas though pay as you go and have a direct debit for my electric, but this just means i have no way to add more when i need to.   General Thu, 08 Oct 2026 15:34:00 +0200 https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281 Exciting news, everyone! Starting today, you can now use threaded replies in the OVO Community. This makes it easier to chat, ask for help, and follow conversations.  What’s changing & why you’ll love it Ever wanted to respond to a specific point someone made earlier in a long topic without confusing the rest of the thread? Now you can.Instead of all responses dropping into one long linear list, replies will now nest directly under the specific comment you’re responding to. Better Context: Follow sub-conversations without losing the plot. Closer Community: Chat directly with a specific member about their exact tip or question. Cleaner Threads: Less clutter, making it faster to find the answers you need.   How it works: A quick guide Replying to a thread is super straightforward:1. Find the specific comment you want to respond to. View of general user comment within a thread 2. Click the 'Reply' button located directly underneath that comment (rather than hitting the reply button now found directly under the original post/article). Comment ‘Like’ and ‘Reply’ options      3. Type and post! Your message will appear neatly indented right below the original comment. Example of how threaded replies will appear on the community   Quick Tip: Want to address the main thread overall or start a brand-new point? Just use the main Reply box now found directly under the original post/article!The general reply box will now remain under the original post instead at the bottom of the comment thread  We hope you’ll enjoy the new, modern and interactive feature - If you have any question, issues or suggestions, let us know in the comments below  General Thu, 08 Oct 2026 14:43:35 +0200 https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508 Hi, I’m struggling with a failed switch from 2 THTC meters to a single Aclara two rate TOU meter. Following the smart meter installation I have been put on Simpler Energy with a single p/kWh for both peak and off-peak. I have called OVO support 3 times to request Economy 7 tariff and each time been told that my request would be actioned. But it hasn’t been. My online account still shows Simpler Energy with a single p/kWh rate.I’ve opened a complaint today. But the bottom line is my storage heaters are using expensive electricity and OVO don’t seem able or willing to rectify the problem they have caused.Any advice appreciated. I bet I’m not the only one!Thanks. Smart meters Thu, 08 Oct 2026 14:08:19 +0200 https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512 I’m used to increases each year, but this time around my Direct Debit is more than doubling.What is going on and how can anyone possibly justify this? My account Thu, 08 Oct 2026 11:23:06 +0200 https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860 HiHas anybody else received an email proposing an increase in Direct Debit on a fixed rate deal with 14 months to run My account Thu, 08 Oct 2026 11:02:34 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511 I need a gas card replacement  My Pay As You Go account Thu, 08 Oct 2026 09:54:50 +0200 https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446 Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support again last week and got exactly the same reply, and still no notifications. Told me that software support was ‘still working hard’ to resolve it, but I’m not sure I believe it.Still getting the same message now. I hesitate to spend another 40 minutes waiting to be told the same thing again. Can anyone here help?  My account Thu, 08 Oct 2026 09:45:44 +0200 https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475  There’s a new way to get rewarded for being with OVO - Beyond Points. With Beyond, our free loyalty programme, you can now earn points to use on things like free electricity and bill credit. You’ll get 100 points by signing up, and a further 150 points if you join Power Move.  200 points gets you an hour of free electricity, and 2,000 points gets you £2 bill credit. It’s easy to get started. If you’re already on Beyond, head to the app and sign up to Beyond Points. If you’re not already on Beyond, start there. You’ll need to have a smart meter, pay by Direct Debit and have the OVO app. You can find all eligibility criteria in the full terms here. Download the app on iOS here or on Android here. The screenshots below show you what the sign up journey looks like, and the Points dashboard. The sign up journey for Beyond Points will look different depending on whether you’re already on Beyond, new to Beyond, have opted in to half hour readings, or need to do so. How to sign up Step 1 Exact appearance may varyExact appearance may vary Step 2 Exact appearance may vary Step 3 Exact appearance may vary Step 4 Exact appearance may vary  The points dashboardExact appearance may vary Important information Beyond Points terms, conditions and eligibility criteria apply. Power Move terms, conditions and eligibility criteria apply. Beyond terms and conditions apply. All Beyond offers are subject to availability, and OVO reserves the right to replace or amend the range and value of available offers at any time.Got any questions about Beyond? Head over to our Beyond Forum group. OVO Beyond Wed, 07 Oct 2026 15:13:34 +0200 https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482 anyone do Night time battery charging   Home and heating Wed, 07 Oct 2026 13:32:32 +0200 https://forum.ovoenergy.com/home-and-heating-138/mitsubishi-ecodan-ftc6-21506 Hello,I have an FTC6 system with a new PAR-WR51R remote controller. I set the room temperature to 20 degrees, but the actual temperature is 22 degrees.How can I adjust the settings so that they match?regards Home and heating Wed, 07 Oct 2026 09:13:49 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moved-into-new-property-and-i-owe-previous-tenants-bill-why-7064 I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none. Switching suppliers and moving home Tue, 06 Oct 2026 18:19:52 +0200 https://forum.ovoenergy.com/electric-vehicles-166/smart-charging-schedule-ignoring-ready-by-time-21497 My wife and I have a hybrid each both with circa 25kWh batteries. We both use nearly all of that on our weekday commutes. I have a 7.4kW charger. Each evening I get home from work at about 6pm and put my car on charge and then when I go to bed at about 11pm I switch the cable over and charge my wife's car ready for the morning. I use the ovo charge app to set a ready by time of 11pm. This means the smart charging function gets 5 hours to optimise the smart charge but around 3.5 hours of that it will need to be running in order to meet my 'ready by' time. The problem is it always pauses the charge for too long and so can never hit its target. This evening i looked at my phone at 10.30pm and the charging was paused with 50% charge leaving it more than 12 kW to fill in 30 minutes. Or in other words the supposedly smart app had planned a schedule that requires a remaining charge speed four times the capacity of the charging setup I have just to do what I set it to do. A backup solution i shouldn't have to rely on is the urgent charge feature which I could deploy (and accept paying more than I should for charging but guarantee I would have the full battery I need at my ready by time). But the urgent charge function annoyingly dissappears as soon as the charge starts so I have to rely on waiting for the charge to pause before deploying it which would mean focusing on my phone rather than family for the evening. I struggle to believe that the app/smart charging would not be able to fulfill what are pretty basic charging needs so what can I do differently or can the app be improved? Electric vehicles Tue, 06 Oct 2026 17:14:38 +0200 https://forum.ovoenergy.com/smart-meters-136/can-i-get-an-isolation-switch-fitted-as-part-of-a-smart-meter-installation-8466 as part of a smart meter installation will I have an isolation switch installed as well? Smart meters Mon, 05 Oct 2026 16:20:15 +0200 https://forum.ovoenergy.com/my-account-140/price-cap-increase-1-october-2026-21467 Everyone on a Standard Variable Tariff, like OVO's Simpler energy, will have been warned to expect an increase on 1 October and again on 1 January 2027. Not everyone will have checked to see just how the increase affects them. OVO's rates usually stick pretty close to the price cap, so the official tables are a good guide. They're on this gov.uk page - it's large and quite complicated, so it takes a few moments to work out what's what and how to find it: Energy price cap unit rates and standing charges | Ofgem Non-gas households only have to bother about the electricity prices. This is what the tables say for me in the East Midlands:Figures in the tables include VAT.In July-September 2026, VAT is 5%. In October 2026-March 2027, VAT is zero.  Using the Future Annual Consumption estimate from the Plan page, we can work out the annual cost before and after 1 October:Before: 1155 kWh x 23.55 p/kWh = £272  365 days x 53.05 p/day = £194Total:                                     £466After:1155 kWh x 24.05 p/kWh = £278  365 days x 51.02 p/day = £186Total:                                     £464So my estimated annual cost actually goes down by an insignificant £2 including VAT as a result of the price-cap increase and zero-rating VAT. This may be encouraging for customers in a similar situation. It could well be that it’s a completely different, and less cheerful, story when we repeat the exercise at the end of November, when we know what the price cap will be from 1 January 2027.     Moral of the story: Do your own sums!    My account Mon, 05 Oct 2026 11:42:30 +0200 https://forum.ovoenergy.com/my-account-140/underlying-issue-with-annual-consumption-figures-direct-debit-21503 This has been a bone of contention on my account for at least 2 years, so I know that it’s not an issue caused by using EAC figures rather than accumlated data from my actual Smart Meters. I feel like this is one that needs a wider dicussion across the customer base. Unfortunately this ongoing issue has been the main reason I have now left OVO this week. But in a nut shell, it appears that OVO is over estimating customer’s annual usage and their support team don’t alway seem to be able to accertain why (nor do anything about it to stem excess DD amounts).Over the last 2 years I have consistently been building credit, to the extent I have been lowering my DD at suggested figure on the DD screen at every opportunity. (Credit was even accumlating at the rate, that about every 4/5 days if I went onto the Direct Debit Screen it showed I could lower it by a few pounds).However, it got to the point that the accumlated funds were 10x the monthly direct debit and I’d never had a single month in 4 years where my bill for the month was higher than the DD. The final straw for me when I had an e-mail to say that they were going to increase my direct debit by just under 2.5x what it was. When I rung them, I got the normal spiel about it being set so it’s one month in credit for the following March.SO…. I did an excercise and calculated on my fixed term, and for when it ended the variable rate that it would move to, taking the maximum monthly electricity and gas figure I’d had since I’d been with OVO, and using that to work out exactly how much it would be if I used the same amount of electricity and gas every month, at the highest month in my whole history… And it came in as much lower. (about 2/5ths per month of the direct debit they were asking for - so I would have been accumulating a huge amount of credit).I spoke to them on the phone in length, again had the same spiel, and they agreed to freeze my direct debit at 10% less than they suggested for three months, and recommended I claim a refund if it is accumlating again at the end of those three months.… Which I did… And as soon as I did that refund, the next week, I got an e-mail to say my direct debit was going to be raised even higher again.… So I spoke in length to a very helpful agent, and we went through all of the individual figures I’d previously worked out to try an understand why my direct debit was what it was. And this was where the penny dropped for the agent, becuase in her words “I don’t understand why you’re paying this much with your history of usage over the last 4 years”… And she worked out that the “projected annual usuage” for my account with electrity was wildly out (and the gas was a little high, but not enough to be concerned about). So much so, my account was projected my annual electricty usage as 3x the units that I’d ever used in a single year since I lived in my property. She was quite clear there was a problem with the way the system was generating my predicted usage and explained all my issues over predicted monthly cost and direct debit actually stemmed from this issue. So she escallated it to their technical team, becuase it appeared to be a foundational issue with this calculation and she admitted was not providing a correct figure. I was confident that she had a full understanding of the issue, managed to get to grip with all of the figures we’d talked to and she’d got to the crux of the problem in passing it over to be fixed… So I was to be called in the next 2/3 weeks with a resolve but until then a note was put on my account to prohibit any direct debit rises for the next three months as a safeguard.… All this was 10 months ago, I never got that call. I have since rang 4 times since for an update. The first time had to explain it all again and go through all the figures as I was told all the same spiel again, despite having a log number for the escallation… and that it would be raised as a new complaint. The second time I was told the complaint was showing as resolved (but hadn’t been) so they would need to raise it again. The thrid time, I rang becuase my direct debit had been once again - and was told the escallation would be chased. Again never receiving the promised call back. And then the forth time, which was 2 months ago, I was told the original complaint hadn’t been raised as the “correct type of issue”; after having to go through the entire set of figures and conversation again, I was told it “had now been escallated in the right way,” to the right teams and someone would call me in the next 4 week to update me on how they were resolving the problem with this system issue generating too high annual usage for me.…. Needless to say that call never came and my last fixed term came to an end. (With my account being roughly 8x in credit of my monthlt direct debit). I can only believe that this change to their ‘March’ calculation and this over inflated calculation of energy usage which is higher than the energy I’ve ever used, is somehow deliberately built into the system for them to profit over the excess credit they have from their customers. I no longer trust their integrity and have now moved to another supplier that just takes a DD out for the exact amount of bill for that last month - so I know I’m paying for exactly what I’ve used and they aren’t skimming over any credit they have swimming in their accounts.I encourage everyone who had a direct debit to do the same. Have your unit rate and standing charges, work out what the most you’ve used in a year is and see using that volume of units if it’s anywhere near what they think you’ll be using… If it’s not, it appears that they are doing it to everyone else too and haven’t made any changes to their system to recitify this (deliberately or otherwise).  My account Mon, 05 Oct 2026 11:36:04 +0200 https://forum.ovoenergy.com/electric-vehicles-166/hyundai-kona-2024-charging-issue-with-hypervolt-and-ovo-anytime-21502 My kona charged fine until last weekend. Since then it goes into a constant loop cycle of starting, then cuts out after about 2 seconds. The only way I can get charge into the Kona was to drop the charging rate to 60% in the car. This works until household electricity demands are greater, such as oven, etc. It then drops out, restarts, drops out again.The hypervolt home charger was professionally installed on its own circuit as standard.The only other thing I would add is that this started after I used a bokeman 3 pin charger at work to top up.Im finding it really difficult to charge my ev at the moment. Does anyone have any advise? Electric vehicles Mon, 05 Oct 2026 11:27:07 +0200 https://forum.ovoenergy.com/electric-vehicles-166/are-foxess-chargers-compatible-with-charge-anytime-21432 Anyone know how often OVO qualifies additional/new EV chargers? Mine is the L series from FoxESS and while I use it using solar or pay full tariff price I am locked out taking advantage of any of OVO’s EV tariffs.  Electric vehicles Mon, 05 Oct 2026 10:55:36 +0200 https://forum.ovoenergy.com/electric-vehicles-166/i-ve-left-ovo-but-not-got-my-charge-anytime-credit-21501 As with the title of this.I've just left OVO and have now received my final statement. It does not take into account the money owed to me for home charging via OVO Charge. How do I go about claiming this? Electric vehicles Mon, 05 Oct 2026 10:51:34 +0200 https://forum.ovoenergy.com/general-153/is-it-possible-to-book-an-engineer-visit-between-8am-and-10am-21480 Hello, I work Mon-Fri and can’t take time off from work and OVO engineers don’t work on Saturdays. Would it be possible to get an appointment for an engineer to visit strictly between 8am and 10am? They usually don’t give time slots, it’s either “am” or “pm”. I;ve been requested to book an appt for the engineer to reset my meter.Thank you and kind regards.  General Mon, 05 Oct 2026 10:45:16 +0200 https://forum.ovoenergy.com/home-and-heating-138/creative-smart-meter-21505 I’ve been away for ten days and turned my system off. On return I see the smart meter has recorded normal usage for two days of my absence then gone back to minimal. Does it feel obliged to top up ovo earnings? Home and heating Mon, 05 Oct 2026 10:34:40 +0200 https://forum.ovoenergy.com/smart-meters-136/what-do-you-do-when-advisors-just-don-t-reply-21500 Through the ombudsman OVO said it was going to use an estimated reading. Asked me to say whether I was ok with that which obviously i was given the actual reading belonged to the previous tenant. They gave me an estimated reading that was higher than my average use, even though I provided evidence that I wasnt even in the flat half the month. Disgraceful. And now because the Ombudsman have technically done their part, and a resolution, albeit a iseless one, has been achieved, Ovo refuse to deal with me because I accepted an offer that didnt even show the final bill. *removed by mod*. Smart meters Sun, 04 Oct 2026 11:25:57 +0200 https://forum.ovoenergy.com/my-account-140/why-such-a-large-increase-to-my-recommended-direct-debit-1298 Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?   My account Sat, 03 Oct 2026 23:41:51 +0200 https://forum.ovoenergy.com/my-account-140/increase-to-direct-debit-new-way-of-calculating-direct-debit-amount-19794 Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?  My account Sat, 03 Oct 2026 23:39:03 +0200 https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747 Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programme for our members. We want to shout about the great work carried out by our community that makes this Forum such a helpful source of knowledge for OVO customers and beyond. We’ve introduced new profile badges, a revamped ranking structure and even the chance for members to win some exciting prizes for their efforts.  We’ve got a dedicated Forum space that describes the new badges and how to earn them, and how to move up through the ranks. You can access the space here. Each month we’ll update this article to display the Forum members who’ve won awards, badges, or have just been amazingly helpful. This month, we’ve chosen 2025’s Forum Member of the Year, as well as the Forum Member of the Month for December. We’ve also given some shout outs to some other members that have done a lot to help the community over 2025.  Our December spotlight winners We’re proud to name our 2025 Forum member of the year and our December member of the month:  Forum Member of the Year (2025): ​@Firedog  Throughout 2025 Firedog’s worked tirelessly to answer a huge amount of questions on the Forum. As usual, his answers have been really helpful, and he’s given a number of ‘best answers’. The article below gives an example of how clear and detailed Firedog’s best answers can be. A massive thanks for being such an asset to the community and to OVO Firedog!  Here’s a perfect example of Firedog in action:  Forum Member of the Month (December 2025): ​@Bendog  We’re awarding Bendog member of the month for December for her amazing level of engagement since joining the community very recently. She’s provided some great information and given ‘best answers’ that are of a really high standard. We’ve included an example of one of these below, thanks Bendog! Check out some amazing contributions by Bendog here:  Bendog and Firedog have been awarded the Member of the Year / Month badges, and have been sent some Christmassy gifts!  2025 honourable mentions We also want to give a huge thanks to the following Forum members for their amazing work in 2025. They’ve helped the community and OVO by answering loads of questions, given best answers, written handy articles, and taken part in beta tests: ​@Nukecad  ​@Peter E  ​@Blastoise186  ​@costeek  ​@waltyboy  ​@MikeWilliams  ​@juliamc  ​@Gingernut49  Thanks everyone and see you next month!  General Fri, 02 Oct 2026 15:14:06 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/moving-home-on-payg-account-credit-lost-due-to-meter-balance-alignment-21479 I have recently moved home, my old PAYG online account had a credit/balance of over £800, when i moved home, a new account was set up in the new address, closing my old account it had over £800 in credit, slowly built up over past 8 years, i was not aware of this until i went to complete the moving home section online! they have taken this credit and sent me a cheque for just over £10 which was the balance i left on the meters as we moved out! HELP why have they taken this money, in the latter they sent the deduction is described asMETER BALANCE ALIGNMENTthere is no debt on this new property meter eitherAny advice please, i emailed OVO about this a week ago asking them to explain about the deduction but no reply! My Pay As You Go account Fri, 02 Oct 2026 09:13:25 +0200 https://forum.ovoenergy.com/extra-support-168/how-do-i-get-access-to-a-sse-restricted-area-21474 Good morning all! We are an AC company and have a customer who requires unit replaced. The problem is that the outdoor unit was installed (probably with no permission) into a restricted area with SSE stickers of no entry all over it. What is the best way to request access to said area for removal of the system? Need to do things properly and can’t seem to get through to anyone helpful. TIA Mr HVAC Ltd Extra Support Thu, 01 Oct 2026 14:28:57 +0200 https://forum.ovoenergy.com/smart-meters-136/morrisons-data-services-why-so-often-21494 I understand the occasional need for an outside company - In OVO’s case, Morrisons Data Services - to come and take a manual meter read in order to check customer honesty and meter integrity, but isn’t it supposed to be just once a year or every 2 years?I’m due another visit, but I’m pretty certain they’ve already been round once this year, around February/March time.I submit a manual meter read at least twice a month, as I like to keep on top of my energy bills and know roughly how much I need to put aside when the monthly bill is live, so I fail to see the need for Morrisons to turn up every 6 months.I’ve followed the link in their email and submitted manual gas and electricity meter reads to Morrisons (with photographs!), so hopefully this time they’ve no need to physically visit. Smart meters Thu, 01 Oct 2026 08:52:11 +0200 https://forum.ovoenergy.com/ovo-live-164/ticketmaster-tickets-not-showing-in-ovo-account-only-axs-tickets-visible-21493 Hi everyone,I’m hoping someone can help me with a ticket access issue.We are a group of four, but I wasn’t able to purchase all four tickets together, so I had to buy them as two separate pairs: two through Ticketmaster and two through AXS. I used the same email address for both purchases.I can access my OVO and AXS account without any problem, but at the moment I can only see the AXS tickets. The two Ticketmaster tickets are not showing at all. I tried to contact Ticketmaster but they’re not helpful at all and they’re saying that OVO is entirely responsible for this. OVO Customerservices email is not answering my quiery. Has anyone experienced something similar when using the same email address for tickets bought through both Ticketmaster and AXS for the same event? If so, how did you manage to retrieve the missing Ticketmaster tickets? Thanks in advance :)  OVO Live Wed, 30 Sep 2026 15:07:49 +0200 https://forum.ovoenergy.com/my-account-140/why-is-there-a-difference-between-the-balances-on-my-monthly-bill-and-app-online-account-9700 I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.? My account Wed, 30 Sep 2026 13:21:18 +0200 https://forum.ovoenergy.com/solar-189/everything-you-need-to-know-about-feed-in-tariffs-fit-21490  Feed-in Tariffs (FiT) were a UK Government-run scheme to pay households back for renewably generated electricity from sources such as solar panels. The scheme is now closed and has been replaced by the Smart Export Guarantee, however existing FiTs are still managed by UK energy suppliers.   1. About the FiT scheme How does FiT work? Customers with existing FiTs send their supplier FiT meter reads, and these are used to calculate four payments a year. FiT payments include:Generation tariff: a payment for the total amount of electricity generated. Export tariff: a payment for the electricity sent back to the grid. Who’s responsible for the FiT scheme? The UK Energy regulator Ofgem oversees the FiT scheme, but the payments are handled by energy suppliers, known as FiT licensees. More info can be found on the Ofgem website here.  Can I sell my Feed-in Tariff? It’s possible to sell your FiT to a third party company, for a lump sum. They’ll then receive future FiT payments. There’s more info about this on the Which? website.  2. SEG vs FiT Key differences between the Smart Export Guarantee (SEG) and the FiT scheme:Tariff rates: All energy suppliers offer the same FiT rates, however SEG rates vary between suppliers. OVO’s SEG rates can be found here. Calculating payments: FiT payments are based on generation and export, whereas SEG payments are based only on exports. A smart meter is needed to record the export reads. What types of energy generation are eligible for SEG? You can claim SEG payments if you use any of the following technologies to generate electricity: Solar panels (PV) Onshore wind turbines Anaerobic digestion (AD) Hydro power Micro combined heat and power (or CHP)  3. Payments  When will I receive FiT payments? FiT payments are calculated based on reads submitted in March, June, September and December. Generation reads must be submitted by the end of these months. Payments are processed around eight weeks later and are sent to your nominated bank account.  How are FiT payments calculated?   FiT payments consist of two parts: 1. Generation tariff: Calculated using your meter readings and the generation rate assigned when your scheme was registered. 2. Export tariff: Calculated in one of two ways: Deemed export: An estimated percentage of your total generated units (currently 50% for standard systems, or 75% for hydro systems). Metered export: Measured directly using an export meter or smart meter, ensuring payments reflect actual export amounts.   Will payments increase with inflation? On 1 April each year, FiT rates are adjusted based on the Consumer Price Index (CPI) to account for inflation. You can see more info on Ofgem’s website here.  Are FiT payments taxable?  Feed-in Tariff payments are tax-free when electricity generated is used for domestic purposes. However, if the property is VAT registered then VAT is added to export payments.  4. Meter readings  When do I need to give FiT readings? Readings are due in March, June, September and December, and we’ll email you to let you know. See this meter read guide for help taking an export meter reading from your smart meter.   What happens if I forget to take a meter reading? If you miss a reading then the payment for that quarter can’t be processed immediately. If you submit a reading during the next cycle we’ll then ensure the balance is backdated to include your previous payment.  What happens if I don’t verify my meter?  We’re regulated by Ofgem to check generation meters at least once every two years, and we’ll contact you to let you know when this is due. Verification requires a clear photo of the meter showing the serial number and current reading. Payments are paused if these photos aren’t submitted.  What’s a metered export tariff?  A metered export tariff pays for every kilowatt hour of electricity exported to the grid. Accounts on metered export tariffs require readings from both generation and export meters when requested.  Who should I contact if I’m having problems with my generating equipment?  The installer will be able to help with all technical questions relating to their equipment. If any generation equipment is changed please let us know straight away so your payments aren’t affected.  5. Switching, moving and account changes  How do I switch my existing FiT account to OVO, and how long does it take? Your energy supplier and FiT licensee can be two separate companies. If you switch your electricity supply to OVO, your FiT account will stay with your current supplier unless you decide to move it.  If you have FiT with another supplier and would like to move it to OVO, you’ll need to fill out our online FiT Switch Form.  The transfer takes 28 working days from the date your application is received. On your switch date, we’ll ask for a generation meter reading. This reading acts as the final reading for your previous supplier and the opening reading for your OVO FiT account. Your previous supplier will pay you up to the switch date and OVO will pay you going forward.  If I switch my FiT account to OVO, will my rates change? Your generation and export rates won’t change. Feed-in Tariff rates are regulated by Ofgem, so moving your account doesn’t affect the payments you receive.  What happens to my FiT account if I move house?  Solar panels are usually included in the sale of a property. The new owner must complete our Change of Ownership Form to transfer the account, and receive payments from the completion date. Final FiT reads must be submitted upon moving out.  If solar panels are removed and reinstalled at a new property, they’re no longer eligible for FiT payments. However, you can apply for SEG for the new setup.  I’m moving into a home with solar panels. Can I apply for FiT?  If your new home has solar panels, ask the seller to confirm if the system is registered to FiT and, if so, who the FiT licensee is.  If the system is registered with OVO, complete a Change of Ownership Form to transfer the account.   Can I make changes to my system, and will it affect my payments? Generation systems can be expanded to generate extra energy, but extended capacity won’t be eligible for FiT payments. You can find more info on Ofgem's website. If you modify your system, please let us know by emailing fits@ovoenergy.com.   What if I have a battery installed?  If a battery storage system is installed, we’ll need a diagram showing the connection path from the panels to the installation. This gives us the proof that the exported energy is originating from the renewable system.  Need to contact us about FiTs?  Call us on 0330 102 7421 (Monday to Friday, 9am to 5pm). Outside these hours, email fits@ovoenergy.com and our team will get back to you within 5 working days. Need more help?This topic is closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help! Give us your feedback!Was this article helpful? Is our Library missing content? Share your anonymous feedback here and help us improve! Solar Tue, 29 Sep 2026 12:20:21 +0200 https://forum.ovoenergy.com/my-account-140/why-has-my-billing-period-been-changed-21450 Why has my billing period been changed? It has always been from the start of the 4th of the month to the end of the 3rd of the following month. As you can see, my billing period for this month is from 4th - 30th September. (I do think I know why this has happened, but why have customers not been informed of this change?)  My account Tue, 29 Sep 2026 08:43:57 +0200 https://forum.ovoenergy.com/electric-vehicles-166/no-scheduled-sessions-showing-in-smart-charging-21485 I’ve been able to charge normally for months but new problem not experienced before today. The car would not charge as there were no scheduled sessions shared with the charger (Hypervolt Pro3). I’ve checked internet, turned the phone on and off to refresh the App, checking connections, changed the “ready by” time on the App to be shorter - still no charging or charging sessions shared with the charger. I’ve raised a tech ticket with OVO live chat team as they were out ideas. Has anyone had a similar problem? Electric vehicles Mon, 28 Sep 2026 12:34:54 +0200 https://forum.ovoenergy.com/electric-vehicles-166/is-there-a-map-showing-public-charger-locations-21487 Hi, I was just wondering if anyone knows if there is a digital map anywhere showing the public chargers I can use with my OVO charge anytime account please? Electric vehicles Mon, 28 Sep 2026 12:09:07 +0200 https://forum.ovoenergy.com/electric-vehicles-166/renault-5-e-tech-has-now-stopped-charging-21422 We have a brand new Hypervolt Charger, and OVO as our utility provider, and I'm using the OVO Charge App on their Charge Anytime rate as it suits our lifestyle. Hypervolt has a direct charging arrangement with OVO, so those two apps seem to work seamlessly, and (as I would expect) the Charger App shows OVO setting the scheduling, and the OVO App shows the Hypervolt charger. Because we have a flexible lifestyle we don’t need to charge overnight and set schedules, so all we’re trying to do is the most basic operation which is to plug in the car whenever it needs a charge, and at any time of day, and the OVO tariff gives us a flat discounted rate for that.  We had eight successful charges. I would plug in, make sure the car scheduling (via MyRenualt App) was Off, and set to Instantaneous Charging and then click on “Charge Now” in the car App. Although there would be a pause each time of a few minutes, and the command seems to not get through a few times, this charging worked 8 times in a row. (The car has never charged directly from plugging in, it has always required a command to trigger it. It would be wonderful if I can just connect it to the charger and it starts charging, but it has never done that.) Then, on Thursday afternoon and Friday morning last week the car simply wouldn’t charge. I’ve tried all the usual workarounds: close the apps reopen them,  take the My Renault app off the phone, then re-load and re-pair the car with the app,  soft reset the car,  make sure that the Car charge scheduling is not switched on so it conflicts with the OVO schedule,  set the OVO schedule for the “car ready” time and the OVO schedule told me the car would start charging at 7:30 in the morning, and it didn’t.  lock and unlock while connected, and have the key near the car The final override was to press the “cancel all schedule charges” button in the charger flap on the car, to start immediate charging, but this didn’t work, and then  finally to go back to the OVO app to set "Urgent Charge", which means that overrides everything and we charge it to higher cost rate per kilowatt, but that didn’t work either. My first two charges were using this more expensive emergency tariff as I was getting used to charging, so it had been working.Throughout all of this, the Car display would be saying “Checking” and the charger indicator on the car simply flashed white, and from the Renault manual this means “Charger Not Connected Correctly”, but of course it was plugged in, and I waggle tested it, and it required the ‘unlock’ button to remove it.  The Hypervolt and OVO Apps also both showed the car as connected, but waiting for a charge to start, so they had both located the car as being connected to the charger.  I also did a diagnostic check on the Hypervolt charger and this showed everything working as it should.The car has returned to the dealers for checking. My key question, Why would I get 8 successful charges, and then not able to charge again? Electric vehicles Mon, 28 Sep 2026 10:33:42 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/i-m-a-prepayment-customer-payg-topped-up-gas-this-morning-but-it-s-still-not-added-to-my-meter-10625 topped up for gas this morning, still not been added to meter, 3 times this has done this £30 down for no gas My Pay As You Go account Mon, 28 Sep 2026 10:05:25 +0200 https://forum.ovoenergy.com/home-and-heating-138/most-efficient-way-to-use-our-heat-pump-21486 Hello, we have recently had Solar Panels and a Heat Pump installed, so far so good. However as we are getting closer to Winter I am wondering what is the most efficient way to use our Heat Pump for heating. Do we use it like a traditional timer and set the heating to come on for a couple of hours in the morning and evening? Right now we have it set to manual (as recommended by our installer) with Heat set to 19 and Water set to 50. We also have an internal and external thermostat, does that make a difference?Sorry if this seems like a stupid question, but just looking to get some rookie advice  Home and heating Mon, 28 Sep 2026 09:34:31 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-recognising-kia-ev3-21439 I can’t believe that I am back on the OVO forum trying to resolve an issue with OVO! I have just spent over an hour looking at the OVO web site (I am an OVO acc holder) and reading all the good news about EV charging and the great deals that are offered.  I called and spoke to an operative and he confirmed that my car, a Kia EV3, registered this year, is valid and can take advantage of the improved tariff.  I checked on the web site and it also shows and EV3 as being suitable.  So, I set up the add on to my account.  All good.  Then I go onto the OVO Charge app (which is the only way to set up charging, it seems), set up my car and it says that, at this time, only the EV6 is recognised!!!!!!!!!  Really?  So the OVO site says that everything works with EV3, the person at OVO said that it works with EV3, the OVO site allowed me to set up the add on to my account but actually it doesn’t work at all. Having already read a bit, I can see that the moderators will come back and say “not our fault, Gov, blame Kia”.  If that’s the case, why list Kia as being compatible on the OVO site?  Say that they are not compatible and maybe that will push Kia into taking whatever action needs to be taken.It is just SO annoying, you spend hours setting all these things up and then it doesn’t work and you are left feeling cheated because these tariffs are offered but, although they may work for some, they don’t work for all.And don’t ask what charger I have!  I have an OHME, which was the one recommended by OVO when I got my first EV four years ago but now everyone says is awful. Electric vehicles Sun, 27 Sep 2026 10:30:15 +0200 https://forum.ovoenergy.com/power-move-156/power-move-is-changing-1-october-here-s-everything-you-need-to-know-21477 Updated on 01/10/26 by Abby_OVO  Power Move is going back to guaranteed rewards Power Move is moving away from the monthly prize draw to a points based system. Instead of earning prize draw entries when you use your energy at off-peak times, you’ll now earn guaranteed points. Instead of earning prize entries for a chance to win, you will now earn guaranteed points every single month you hit your 85% or higher off-peak usage targets. Your points stack up in a dedicated wallet and can be redeemed for bill credits or free hours of electricity. We'll also be introducing weekly targets, so you can pick up bonus points along the way.  NEW: Power Move challenges will be coming soon to earn even more points You may have the chance to take part in weekly challenges where you are asked to either shift more of your electricity usage to off-peak times compared to the previous 7 days, or maintain your off-peak electricity usage at the same level as the previous 7 days.  You will be rewarded with bonus points based on how much more you’ve shifted into off-peak times  Peak to off-peak Currently, Power Move encourages customers to use less during peak times. From 1 October, this will change to shifting more of your electricity into off-peak times. We’ve flipped the focus to highlight the positive choices you're making. Previously, Power Move asked you to keep your peak electricity usage below 15%. Now, we’re tracking and rewarding your off-peak usage, challenging you to hit 85% or more of your total monthly electricity during these hours. The core logic hasn't changed, if you are using 15% or less during peak hours, it means you are using 85% or more during off-peak hours.  Focusing on off-peak targets allows us to reward you for the positive actions you take to shift your energy, rather than just telling you what to avoid.  Changes to how customers with Charge Anytime take part in Power Move Customers who have Charge Anytime are still eligible to take part in Power Move. However, electricity used for charging your EV will not be used in the final monthly calculation. Only your in-home usage will count towards your off-peak/peak electricity usage from 1 October.  What about the final Prize Draw for September? The final prize draw will be held at the start of October for the month of September, after that there will be no more prize draws. If you’ve won a year’s free energy and haven’t received all 12 monthly payments, you’ll continue to receive these payments until the final 12th payment is made to you.  Am I eligible? To Power Move, customers must: Be with OVO for their electricity (dual fuel customers are eligible) Have a smart meter and pay by direct debit Have half-hourly readings enabled and be half-hourly settled Be on a single-rate tariff (multi-rate tariffs aren't included right now) We’ve made no changes to the Power Move eligibility.  Do I need to do anything?Yes, if you want to earn points through Power Move, you'll need to sign up in the OVO app from 1 October. We’ve got more exciting news to follow so stay tuned!   For more details, check the terms and conditions for Power Move here or check out the dedicated FAQs page here. Power Move Sun, 27 Sep 2026 02:50:05 +0200 https://forum.ovoenergy.com/smart-meters-136/why-are-my-solar-panels-causing-my-electric-meter-to-run-backwards-18022 We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal. we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them. It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one? Thanks Smart meters Sun, 27 Sep 2026 02:35:12 +0200 https://forum.ovoenergy.com/my-account-140/collections-won-t-lower-my-payment-plan-any-further-21189 hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .   My account Fri, 25 Sep 2026 13:57:13 +0200 https://forum.ovoenergy.com/ovo-beyond-167/find-out-about-our-new-heat-reward-18486 Updated on 15/06/26 by Ben_OVOEarn a year of free heating for your future heat pump with Beyond - our free Energy Savings Account (T&Cs for Beyond to be found here). We want to reward our customers, so we’re letting them bank free heating for their future heat pump over the next few years. There's no pressure to redeem them right away. You’ll have until 2029 to make the switch to greener heating. So you can take the time and enjoy the peace of mind knowing you have a green heating solution waiting for you when you're ready.  Unlock Beyond in the OVO app for free AndroidApple Find out more about what Beyond has to offer in this handy forum FAQ: https://forum.ovoenergy.com/my-account-140/unlock-ways-to-save-today-and-bank-rewards-for-a-greener-tomorrow-with-ovo-beyond-17799?tid=17799&fid=140 Hear from our Community Members about their experiences: https://forum.ovoenergy.com/home-and-heating-138/heat-pumps-what-s-your-experience-of-the-benefits-and-downsides-to-an-ashp-10002  How to bank a year of free heating This offer is available to customers with OVO Beyond who then go on to purchase an air source heat pump. Customers can bank 1 month of free space heating per 2 months on supply up to a maximum of 12 months -  banked over 2 years, an extra 3 years to redeem.  The credit can be redeemed when a customer purchases an OVO Air source heat pump (ASHP). The heat banked, must be redeemed in one go.  Once an ASHP is installed, customers will start to get a monthly credit (£28.46)  added back onto their bill, up to a maximum redemption value of £341. Terms and eligibility criteria apply. Heat Reward Terms   How to opt in You’ll be able to see the offer on the OVO Energy App if you have the beyond version of the App  You can click on the offer, through to ‘opt in’ page and then can agree to the T&Cs. You’ll then get an email confirming  You’ll then be able to see how much you’ve redeemed on the home screen of the app You can unlock the free heat via a credit added to your bill when you purchase an ASHP install with OVO. OVO Beyond Thu, 24 Sep 2026 11:54:03 +0200 https://forum.ovoenergy.com/electric-vehicles-166/can-my-charger-be-repaired-or-will-it-need-replaced-21478 I have a Project EV home charger installed by OVO appointed engineers in 2021. It has been faultless until recent months where random tripping has now become permanent at both events charger and mains trip.Do I seek a repair, for which nobody at EV or private adverts seem to want to know. OR…Do Ovo offer a discount on replacement installation where the wiring already exists?Should like the idea of having the updated installation with a compatible charger and OVO Charge Anytime account. I do c.12000 miles a year in Ford Mustang Mach EV Electric vehicles Thu, 24 Sep 2026 09:26:49 +0200 https://forum.ovoenergy.com/electric-vehicles-166/hypervolt-3-offline-changed-isp-help-21473 I changed my internet service provider. When I came to charge my car it would not register for smart charge. it has charged but on house rate. Panicked I took to internet to try and found out how to change. Found and started the procedure, part way through was asked for hypervolt password. Checked the booklet they gave on installation but nothing, wife suggested my password manager app. There it was started again and when asked inserted password, wrong. Tried couple of times but nothing joy.  Has anybody got a work round for this, or know how to get charger back online? Electric vehicles Wed, 23 Sep 2026 18:09:53 +0200 https://forum.ovoenergy.com/electric-vehicles-166/volvo-c40-recharge-2023-charge-anytime-rate-21472 HelloI have just purchased a Volvo C40 recharge 2023 and I have linked my Volvo app to my OVO account and the car is charging fine so far...but in the OVO charge app it is telling me I am paying 14p per KWH and not the 7p which is what the charge anytime says I should be paying! Anyone had this issue? Electric vehicles Wed, 23 Sep 2026 15:34:59 +0200 https://forum.ovoenergy.com/ovo-live-164/power-up-your-chances-a-fresh-format-for-ovo-live-competitions-21116 Important: If you want to get access to the monthly OVO Live competitions hosted via our forum you’ll need to have an OVO Community Forum account set up. Dont have one? Don’t worry, It takes seconds and it’s completely free! You don’t even need to be a customer in order to sign up to our community or for our competitions. Just click on the ‘Login / Sign up’ button at the top right of the page to get started.Just make sure you’re able to receive email notifications from us so you don’t miss out! OVO Live Competition updates — delivered by email  We’re making a small change to how we run our monthly OVO Live competitions for the OVO Community Forum — and we wanted to let you know.  What’s changing From this month and onwards, we’ll stop creating a new forum article each month just to host the OVO Live competition link. Instead, the competition link will be sent directly to forum users via email.This month’s monthly OVO Live competition link will be sent via email - but don’t worry, we’ll get our usual mid month reminder email sent out each month, so people don’t miss out.  Why we’re doing this Fewer clicks: you won’t need to open an email, then an article, then the competition page — the link comes straight to your inbox. Cleaner experience: the email will be formatted more like a simple newsletter, combining the competition link with other community highlights. Less inbox clutter: rather than several separate emails each month, you’ll get one tidy message with everything in one place.  What the email will include The OVO Live competition link and entry details (same rules and deadlines as before). Our previous Member of the Month spotlight — a short feature to celebrate community contributions. Other quick community news and updates so you get the most useful items in one go.  Will anything else change? No — competition eligibility, entry method and the small-print will remain the same unless we say otherwise. This is purely a change to how we deliver the link and related community news to you. Want to keep seeing the competition link on the forum? If you prefer a forum post instead of an email, tell us in the comments below — we’re listening.  How you can help - feedback wanted We want this to work for as many members as possible. Please let us know:Do you like the new email + newsletter format? Why or why not? Would you prefer the competition link also posted to the forum in addition to the email? Any other suggestions for content you’d like included in the monthly email?Your feedback will help us refine the approach — we’ll read every comment and make adjustments where we can.  Where to comment Sound off in the comment thread below this article. Tell us what you like, what you don’t, or any ideas to make the new format better. We’ll reply and keep you updated on any changes we make as a result.  Thank you We’re always looking for ways to make the community experience smoother and more useful. Thanks for being part of it — we can’t wait to hear what you think. OVO Live Wed, 23 Sep 2026 11:31:46 +0200 https://forum.ovoenergy.com/my-account-140/what-is-the-best-way-to-contact-ovo-customer-service-support-team-8565 I would like this issue to be addressed by a moderator.I have spent over two hours on two separate calls, trying to get through regarding a faulty gas meter and despite online contact and calls, I haven’t been called back or emailed back.The property in question houses vulnerable adults and a gas meter is not operational. How do you manage to get the help that you need?  My account Tue, 22 Sep 2026 17:54:53 +0200 https://forum.ovoenergy.com/home-and-heating-138/how-do-i-arrange-a-boiler-service-21468 Reminder about boiler service sent to me 7 Sept but phone lines busy so tried emailing as advised by OVO. Was I surprised to get a reply to same email address advising that it wasn't connected to my account. When I tried login with alternative that email was invalid. How on earth can I book a service? Home and heating Tue, 22 Sep 2026 09:27:31 +0200 https://forum.ovoenergy.com/home-and-heating-138/can-peak-and-off-peak-readings-be-billed-on-the-same-unit-rate-21434 Are any forum members with a tariff with the peak and off peak at the same rates   Home and heating Tue, 22 Sep 2026 09:22:56 +0200 https://forum.ovoenergy.com/my-account-140/how-can-i-submit-meter-readings-online-6005 I have my meter readings but cannot see how to submit them My account Mon, 21 Sep 2026 16:30:23 +0200 https://forum.ovoenergy.com/electric-vehicles-166/volvo-c40-not-charging-anyone-experienced-similar-21464 I have a 2024 Volvo C40 Recharge and I have the Charge Anytime plan. My charger is an Indra Smart Pro. During the last month, OVO said they have not received any comms from the car to say how many units of electricity I have used to charge the car and, therefore, I have been charged the full rate. Within the last week, when I connect my charger, no charge takes place. Normally, the car would start charging automatically and be fully charged by the departure time I set. Within the car settings on the Charge section, I do not have a schedule set, this is disabled, but recently I have noticed that when I connect my charger, the schedule option automatically overrides and implements a start / finish time of 30 minutes which would not be sufficient to charge the vehicle. This is hugely frustrating as I cannot charge my car unless I override the option to receive off-peak charging which then costs a lot more. On previous instruction from OVO, I do not used the Indra app to set schedules as I’m told that everything now is managed via the Volvo app which send usage data to OVO (it used to!). Also, I’m told not to use the Charge Anytime app as it is not required. I have reset the Volvo infotainment system, the TCAM, and performed a force reset by plugging and unplugging the charger into the vehicle multiple times in quick succession. None of this has resolved the issue and I’m at my wits end. I’m in contact with the Charge Anytime team, but I don’t feel anyone knows how to resolve this. Electric vehicles Mon, 21 Sep 2026 09:39:15 +0200 https://forum.ovoenergy.com/electric-vehicles-166/nissan-app-access-through-kaluza-enode-failing-21446 Hi OVO team, After the recent updates from Nissan UK, it appears while trying to add a new vehicle, the Kaluza/Enode request for access is still trying to access the old version of nissan eu app which after trying to login, keeps showing invalid credentials error message even though the credentials are correct. Please can this be fised ASAP. Electric vehicles Mon, 21 Sep 2026 09:31:01 +0200 https://forum.ovoenergy.com/electric-vehicles-166/i-m-leaving-ovo-and-charge-anytime-21466 After 3+ years of Charge Anytime, I've decided to move on to pastures new.  It's been good - I've had very few problems getting charged up, and I admit I'm a little anxious about jumping ship. So my question: What do I need to do to 'unlink' my Indra Smart Pro from Charge Anytime? I can see there's an 'Unlink' button in the Account section of the OVO Charge App. Do I click that? There's also a Delete Account' button. Should I do that too? What about the Indra app? It currently says 'Controlled by OVO Energy'. Do I need to change anything in there too? My 'changeover' day from OVO to my new supplier is 22/09, so I've a few days to get the info I need.   Electric vehicles Sat, 19 Sep 2026 12:35:40 +0200 https://forum.ovoenergy.com/the-tech-corner-208/the-rise-of-plug-in-solar-why-britain-is-finally-catching-up-with-germany-s-balcony-revolution-21470  For many years, "going solar" in the UK meant setting up scaffolding, hiring an MCS-certified installer, and paying thousands of pounds. That changed on 27 August 2026, when a new legal framework came into force, allowing compliant plug-in solar kits to be connected to a home's electricity supply via a standard plug and socket.  What's actually changed Until this year, UK wiring regulations effectively assumed that any generator connected to the home's circuits had to be hard-wired in by a qualified electrician. That single assumption locked plug-and-play solar out of the market, even as it became a mainstream product across the Channel. Three important regulations needed to be updated together to address the issue. These are: changes to the Plugs and Sockets (Safety) Regulations 1994 (also known as PSSR), updates to the Electricity Safety, Quality and Continuity Regulations 2002 (Statutory Instrument 2026 No. 848), and an update to Chapter 712 of the IET Wiring Regulations (BS 7671, Amendment 4). Additionally, a new product specification was created to clearly define what a "compliant" kit must include.  The headline rules for anyone considering a kit: 800VA AC limit - the inverter can't push more than that into the home's circuits, though the panels themselves can total up to around 2,000W DC. The complete kit must be certified, not just the individual components - buyers need to check the ENA Plug-in Solar Type Test Register for a "Compliant" listing before buying. One device per household - following Engineering Recommendation G98 Issue 2 Amendment 1 - not one per circuit, which some early guidance got wrong. No extension leads - The official guidance advises that any plug-in solar kits must be plugged directly into a fixed 13A wall socket. Extension leads are designed to send power from a wall socket to an appliance, not the opposite way around. No battery storage - Current regulations do not allow battery storage systems. This means that any energy generated must be used right away.  The German blueprint None of this happened in a vacuum. Germany has spent the last few years turning balcony solar from a curiosity into a mainstream consumer category, and it's worth understanding why, because the UK is essentially importing a version of that model. The German numbers are impressive. Official registrations passed the one-million mark by mid-2025, roughly double the figure from a year earlier. Currently, the figures suggest that 1 in 10 households use plug-in solar, which is an exciting forward indicator.  Why did it take off there specifically? A few factors lined up: Renters, not just homeowners, could participate. Roughly 55% of German households rent, the highest share in the EU, and a balcony is often the only "roof" a tenant actually controls. The rules got simpler, not just more permissive. Germany's 2024 Solarpaket I raised the legal AC limit from 600W to 800W and cut registration down to a single free online form, taking under half an hour, with no electrician and no grid-operator paperwork required for a compliant kit. The economics were unusually favourable, with 0% VAT on panels and inverters since January 2023, high residential electricity prices, and city-level subsidies in places like Berlin, Munich and Hamburg cutting effective costs to as low as €200. The ceiling on what balcony solar can achieve is well understood in Germany, too. It's worth stating plainly rather than overselling: a well-positioned south-facing balcony system might cover somewhere in the range of 15% of a household's electricity use on a good day, but even universal adoption across every suitable balcony in the country would only meet around 1% of Germany's total energy needs, according to the country's own network regulator. The value isn't primarily in national energy statistics — it's in giving millions of renters a low-cost, low-effort way to participate directly in the energy transition, and in the cumulative emissions saved.  What this means for UK households The UK isn't Germany, as homeownership patterns differ, our sockets and consumer units aren't identical, and the DNO notification and "one device per household" limit mean this won't scale in quite the same freeform way it has there. But the direction of travel is the same: a category of solar that doesn't require a mortgage sized budget, a landlord's blessing for structural work, or a rooftop at all.  It's an exciting discussion that paves the way for more households to become energy generators at a much lower entry cost. We’d love to hear from our community. Are you ready to invest in plug-in solar panels, or have you already embraced this change and are reaping the rewards? Helpful links and resources:G98 form guide on how to notify your DNOUK Government: Final interim product specification The Tech Corner Fri, 18 Sep 2026 16:16:59 +0200 https://forum.ovoenergy.com/my-account-140/advice-on-choosing-a-new-tariff-fixed-or-otherwise-20843 I am a former Shell Energy customer. Under a bit of pressure last year I opted for a fixed energy tariff. The time has come to renew and I am faced with a range of other tariffs variable and fixed, I would appreciate hearing others opinions before I make a decision. For example Did I lose or gain last time by having a fixed tariff? Which of the other tariffs on offer are worth considering if any and why?Warm regards to all and thankyou. My account Thu, 17 Sep 2026 14:00:20 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/why-am-i-having-issues-with-the-new-ovo-pay-as-you-go-app-21104 Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app? My Pay As You Go account Thu, 17 Sep 2026 10:01:23 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/i-need-a-new-top-up-key-how-can-i-get-a-new-one-15789 Hi,we went to the paypoint with the code provided by one of the call center guy they don’t have OVO keys, can we use another company token to activate with the code? Cheers Natalina My Pay As You Go account Thu, 17 Sep 2026 09:00:42 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-refreshing-and-zappi-not-in-mngd-mode-anymore-21458 Ovo Charge App won't refresh?Not used my car for a few days and went to plug in to charge just now. There's something strange going on - my Ovo Charge app says the car isn't plugged in and if I try and refresh the app it doesn't update. Says the last update was the 10th September. If I look at the Zappi charger and go through the menus, although it is showing Eco++ at the bottom of the display screen, there are lots of menu options I can now view that I couldn't before - for example, usually if I click on the Preconditioning section it would say something along the lines of 'Not available whilst in MNGD mode' but now I can access a good few more options such as this that used to be locked out, without that message appearing. It's almost like the Zappi isn't talking to Ovo's servers and has reverted to 'dumb' mode. I've tried signing out and back into the app, didn't work. Tried deleting the app then reinstalling it and then signing in - still nothing. I've also rebooted the Zappi but no joy either.Just tried unplugging the car, waiting a bit then plugging back in and now the Zappi is showing some sort of 'Boosting' mode which I've never seen before, and the car is now charging although I guess at full daytime rate rather than the Ovo Charge 14p per kWh. If I look in the Myenergi app, it's the same - loads of options now in there that were not available before? Anyone else having similar issues?How do I get my Zappi back into MNGD mode and talking to the Ovo servers and how do I get the App to refresh and connect again? Electric vehicles Wed, 16 Sep 2026 17:04:34 +0200 https://forum.ovoenergy.com/electric-vehicles-166/volvo-ex40-2026-cannot-charge-car-using-volvo-app-with-hypervolt-pro-3-charger-20766 Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please? Electric vehicles Wed, 16 Sep 2026 16:06:20 +0200 https://forum.ovoenergy.com/my-account-140/electricity-meter-still-recording-high-usage-even-when-fuse-box-is-completely-off-what-should-i-do-20955 Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something similar or know what could cause this?Any advice on what to check next or how to confirm the source would be really appreciated.Thanks in advance! My account Wed, 16 Sep 2026 09:53:17 +0200 https://forum.ovoenergy.com/extra-support-168/mcs-certificate-missing-how-can-i-get-one-19873 Solar panels were fitted over a year ago and despite many messages I can get MCS certificate to claim payment for electricity i send into the grid. What can I do? Extra Support Mon, 14 Sep 2026 13:13:24 +0200 https://forum.ovoenergy.com/my-account-140/historic-bills-keep-changing-and-random-huge-balance-adjustment-has-appeared-with-no-explanation-15966 Can anyone help answer why my bills keep changing and why I have a huge balance adjustment on my account suddenly? I’ve been paying £75 direct debit for my two bed flat but received an email recently telling me it was going up to £452 a month.  Shocked, I logged into my account to find all my bills from February were £300+ even though I could swear it was only recently I was in credit.  I’ve checked back on my emails and as recently as May I was £95.62 in credit.  I logged on to check my bills again today and now they’ve all changed again, dropping to around £150 a month but I’m still in a similar amount of debt because there’s a new Balance Adjustment for £975.58.  There’s no details about what this balance adjustment is or a breakdown at all and no explanation for why all my bills are now different again.  I phoned the support team who said it’s something to do with SSE but they couldn’t give a breakdown either and simply offered to reduce my direct debit by 15% which is still extortionate.  I explained when the property moved to OVO I worked out with the support team then what we owed and already paid it in full.  Just very confused and stresses as there doesn’t seem to be a way to resolve this, can anyone advise? My account Mon, 14 Sep 2026 10:01:56 +0200 https://forum.ovoenergy.com/general-153/help-us-shape-a-new-way-to-update-tenants-details-21442 Updated on 09/09/26 by Bradley_OVO: We are opening this trial up to landlords with 10 or more properties. If you meet this criteria - please reach out in the thread below.Move-ins, move-outs, and more Can you help us? We’re looking to invite certain parties to take part in a trial of a portal we’re launching to help 3rd party organisations manage changes of tenancy within their properties.  What is the 3rd party portal? The new 3rd party portal is a dedicated space to make submitting change of tenancy requests as straightforward as possible, so you can spend less time on admin and have control of the updates.  How does the portal work?  Submit details for new tenants Process details for departing tenants Handle combined move-in and move-out changes in one go  No phone calls. No email chains. Just a simple process from start to finish.  Who’s eligible to take part in this trial? Ideally you’d work for, or own, one of the following:A charity A property management agency Estate agentsWe’re not currently looking to open this trial to general landlords with less than 10 properties at this time.  How does the trial work and how do I take part? We want to get your feedback on how the portal works for you and if there’s any changes that would make things smoother overall.  If you’re keen to take part in the trial, please reply in the thread of this article and we’ll reach out to you via direct message letting you know how to access the portal, and more details about what’s required.  If you have any general questions or thoughts please share as a comment below and we’ll get back to you as soon as we can.  We’re still here when you need us Our team is still on hand for anything more complex, and dedicated technical support is available for account or access issues. You can find ways to reach out for support via the following article:   General Mon, 14 Sep 2026 09:52:49 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/new-customer-trying-to-access-online-account-18210 Good morning,We’ve been trying to set up an OVO account online for two months now. When we moved in, there were letters to The Occupier with an account number.I spoke to someone on 2nd July and they said they’d be in touch. Since then I’ve heard nothing. I sent the meter readings by email and still, zero response. Every time I try to set up an online account I keep getting the oops message.Is it normal that it takes this long? Is there anything I am not doing right?Grateful for any advice.TIA Switching suppliers and moving home Fri, 11 Sep 2026 09:42:45 +0200 https://forum.ovoenergy.com/electric-vehicles-166/protecting-an-ev-and-charge-point-with-a-surge-protection-device-spd-21453 Outside your house you have an EV and a Charge Point connected to the mains. These items have a considerable value but are subject to mains voltage spikes from time to time. Most of the time the voltage spikes can be handled by the equipment as they have their own limited protection but, just occasionally, you will get the odd damaging spike caused by lightning or a power supply event (outage/restoration). In order to protect your EV/CP and also other equipment in your house you can fit a Surge Protection Device with a current capability of 40kA (40,000A). For most of the time it doesn’t do anything but it is capable of significantly reducing anomalous power spikes that occur from time to time. There would be a cost to having one of these fitted but consider it as an insurance policy. You might not ever need it but it could prevent a lot of damage to expensive equipment if you did get a large voltage spike for some reason.  This shows a typical arrangement of an SPD within a consumer unit (not mine). The incoming mains isolation switch is on the right followed by an MCB (1) and then the SPD (2). There is some discussion about whether you need to fit an MCB before the SPD but the consensus is that if your incoming DNO fuse is 80 or 100A then an MCB is required. If you are on a looped supply, or otherwise, and your fuse is 60A then not fitting an MCB is considered to be OK. You might think the MCB would ‘pop’ (go open circuit) when a surge is clamped but it doesn’t as the event happens so quickly it doesn’t have enough time to react. However, if the SPD clamps a surge bigger than it is capable of surviving, and it goes short circuit as a result, then the MCB will open the circuit quicker than an 80/100A fuse would blow. However, it’s considered that a 60A fuse would blow quicker than the MCB would react so the MCB is not needed for that size of fuse. I have a 60A fuse so my SPD doesn’t have the MCB protection which is why I’ve not shown it. If the SPD has clamped more spikes beyond its rating then the green window on the device turns to red and it needs to be replaced. It’s also showing that it’s doing its job. For EICR checks you can’t have an SPD in circuit and it would have to be temporarily disconnected for the insulation check. A Youtube video from eFixxhttps://www.youtube.com/watch?v=L29mgEw02NY&t=390s  Electric vehicles Thu, 10 Sep 2026 20:35:27 +0200 https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196 Hi,I have a traditional electricity meter which is faulty and needs to be replaced. There is restricted room to install a new meter - even the existing traditional meter overhangs the back-board that it is attached to (this is possible because the screw holes for mounting the meter are located in areas where the back-board is available).It seems that only Smart Meters can be installed now as no replacement traditional meters are available. The Smart Meters are larger than the traditional ones and I can see the dimensions shown in other posts on this forum. One thing I haven’t been able to get is a mounting / screw template for the new Smart Electricity Meters. Having such a template would help me to work out if a new meter can be installed on the existing back-board, or whether a complete reconfiguration of the meter cupboard and it’s contents is required. Does anyone have information about where the screw/mounting points are for the new meters or a template showing how they are distributed?I’m attaching a couple of photos showing the arrangement of kit in the meter cupboard (note the plastic sheeting was installed by an engineer (from OVO or the DNO) on an earlier visit to look at this issue.Please let me know if you have any advice.  Smart meters Thu, 10 Sep 2026 10:41:25 +0200 https://forum.ovoenergy.com/electric-vehicles-166/new-bmw-will-not-connect-to-ovo-charge-app-21414 I have ben running the app with my 530e without problem. I have change the vehicle for a new IX3 50 and other won't connect yo the app. I have disconnected and reconnect several time sand felt t for an hour to settle down and them done it all again. I know there ws a problem integrating with BMW but i though t td been sorted Electric vehicles Thu, 10 Sep 2026 10:18:18 +0200 https://forum.ovoenergy.com/electric-vehicles-166/discrepancies-in-charge-app-bmw-ix3-easee-charger-21438 I have a Easee charger and BMW IX3 Neue Klasse accessing Charge via the Charge Anytime app. No schedules are setup on the Charger or car, the charging is controlled via OVO on an Iphone running IOS Ver 26.6.1. It has been working for 2 months without issue and Sept 2026 I saw odd results in the app.The car did charge overnight to the desired charge limit Even though the car was charging the app said not connected  the app did not show me the option to overide the OVO schedule and charge immediately the app did not sync to the car charge % after the charge the app did not show me the charge details e.g. kWh, Cost saving. I deleted the app and reloaded with no change.Anyone had similiar/same issues starting September and identified the issue? Electric vehicles Thu, 10 Sep 2026 10:12:11 +0200 https://forum.ovoenergy.com/general-153/request-for-ovo-benchmarking-visit-21448 Hello,I am a consultant based in Seoul, currently supporting a Korean public energy ICT organization with its mid-to-long-term business strategy.As part of this project, we are planning a benchmarking visit to London in late September 2026, most likely on September 29, and are very interested in visiting OVO Energy to learn more about your experience in energy digitalization, customer-focused energy services, flexibility, and future energy business models.The visit would involve a small delegation of approximately 6–8 people and would be intended for knowledge exchange and benchmarking purposes.If there is a relevant team or contact person at OVO Energy who could support this request, I would greatly appreciate it if they could contact me directly by phone or email.Thank you very much for your help. General Thu, 10 Sep 2026 09:52:44 +0200 https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077 I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem.    My Pay As You Go account Thu, 10 Sep 2026 09:47:47 +0200 https://forum.ovoenergy.com/my-account-140/only-seeing-renewal-options-for-gas-and-not-electricity-21440 My renewal plan is only showing a Gas tariff. I want dual fuel tariffs. Have contacted OVO numerous times but no update on the renewal plan in the App. What else can I do? My account Thu, 10 Sep 2026 09:03:22 +0200 https://forum.ovoenergy.com/electric-vehicles-166/is-the-alpine-gts-compatible-with-charge-anytime-21424 There doesn’t appear to be an Alpine option on the compatible cars list for ev charging? For Alpine gts  Electric vehicles Tue, 08 Sep 2026 16:28:50 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/why-have-ovo-taken-over-a-supply-of-my-property-when-i-didn-t-request-this-8555 ive found out today that OVO have taken over the supply of a rental property i own without authority, providing fictitious meter readings to E-on.E-on, equally incompetent, cant tell me who instigated this but as i’m the bill payer and i havent so it amounts to fraud and identity theft. Ovo are shut  - sound like a great scam going on here OVO - identify vacant letting properties, take control on an unknown tariff and give fictitious readings to the outgoing supplier. send the bills at an inflated tariff to a vacant property. Sharp practices which i shall be taking up with the ombudsman Switching suppliers and moving home Tue, 08 Sep 2026 14:37:35 +0200 https://forum.ovoenergy.com/my-account-140/where-do-i-find-my-meter-point-administration-number-mpan-on-my-ovo-online-account-i-need-to-know-it-for-my-ev-charger-installation-8453 Hi Folks Looking to get a podpoint installed and they need my MPAN.  In my Ovo profile I see no mention of MPAN at all.  How can I find out what it is?  I have a barcode on the front of my electricity meter but I’m not sure if that’s it.   Thanks My account Tue, 08 Sep 2026 12:35:06 +0200 https://forum.ovoenergy.com/general-153/tariff-web-page-not-working-21433 Why are tariff details not available at the moment on plans.ovoenergy.com? Been unavailable for several days now. General Tue, 08 Sep 2026 10:43:39 +0200 https://forum.ovoenergy.com/electric-vehicles-166/should-ovo-charge-app-show-car-details-when-linked-through-the-charger-21427 On the OVO Charge App, should my car show just as a generic type, or should it be my specific car (i.e. VIN number/Registration number)?On my OVO Charge App, under Account/Devices/Car there is a list of cars and models that presumably the OVO App supports and I have added my car model (Renault 5 E Tech 52kWh 150hp) and this (under “Vehicle Specs” in the OVO App) lists battery size and charging speed so that OVO knows what charge the connected car is capable of receiving; I assume.It does leave me with the question of whether my specific car needs to link to the OVO App (and I don’t see a way yet of doing this) or whether this generic model link is the way to link the vehicle to OVO scheduling.Sorry its a basic question! Electric vehicles Tue, 08 Sep 2026 10:22:07 +0200 https://forum.ovoenergy.com/smart-meters-136/what-time-of-day-are-smart-meter-reads-sent-21437 What time of day is the reading submitted if I’ve opted for a daily reading? Smart meters Tue, 08 Sep 2026 09:39:51 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/getting-the-warm-home-discount-after-switching-supplier-21431 How do OVO pay the Warm Home Discount to those who qualify and were OVO customers on the qualifying date but have since switched supplier?Do they issue a payment to the ex-customers bank (if they had been paying by Direct Debit),or do they issue a cheque,or issue a voucher that can be redeemed at a Post Office/PayPoint shop? From the Ofgem guidance on the Warm Home Discount:https://www.ofgem.gov.uk/environmental-and-social-schemes/warm-home-discount-whd/eligibility Some customers, for example prepayment meter customers or Core Group customers who have since switched supplier, may receive their discount via a voucher or cheque. In most cases, vouchers can be redeemed at a Post Office or PayPoint shop (however this may vary depending on your supplier).    Will I still receive my rebate if I switch suppliers? Core GroupIf you were with a participating supplier on the qualifying date for a scheme year and were eligible under the Core Group, the supplier you were with will be instructed to pay you. You should contact the supplier you were with on the qualifying date to check they still have your contact details and to ask how and when you will be paid the discount or receive the voucher.   Of course you should wait for the letter from the government confirming your eligibility before contacting your previous supplier. Switching suppliers and moving home Tue, 08 Sep 2026 09:04:12 +0200 https://forum.ovoenergy.com/home-and-heating-138/why-is-my-storage-water-heater-not-working-at-off-peak-times-21429 Hi! I just moved to my flat about a month ago and I'm still trying to figure out everything. I noticed a something strange yesterday, when I tried turning on off peak and normal supply between 12:30 and 7:30 which is my off peak period, the off peak active light did not come on but later on in the day by between 7 am and 12pm it came on and I had to turn it off as it was charging me heavily. Does anyone know how to resolve this issue please?  Home and heating Mon, 07 Sep 2026 13:02:16 +0200 https://forum.ovoenergy.com/general-153/switch-to-octopus-blocked-by-ovo-and-issues-signing-up-seg-to-octopus-21426 Hi i need some advice please i have just been advised by Octopus that they can't take me on as a Solar Panel  Customer because Ovo won't let me go due to debit on my account. I registered with them in April kept in contact  because they weren't contacting me they assured me everything was fine  until August only then did they inform me that there is a problem with import because i am still a customer with Ovo. They also raised a complaint for me but have told me thst they can't backdate any earnings from Solar Panels either. Ovo have told me due to my new heating sytem they don't do an Economy 7 heating tarriff....even though they promised me that they could when i initially explained to them about the new installation. Can anyone advise me please? General Mon, 07 Sep 2026 11:56:21 +0200 https://forum.ovoenergy.com/my-account-140/what-are-the-new-tariff-prices-since-the-price-cap-increase-21227 What are the new tariff prices for the latest increase for normal and E10 My account Mon, 07 Sep 2026 10:45:09 +0200 https://forum.ovoenergy.com/ovo-beyond-167/did-someone-win-the-tesco-clubcard-millionaire-offer-21017 Hi, has the Clubcard Millionaire been awarded? Did anyone win and become a Clubcard Millionaire? It's just dropped off my Rewards screen now it's finished, but would be nice to see the end result even if it's just 'You didn't win'. (Seems to be a recurring theme with OVO Rewards - had a similar issue with previous offers.) OVO Beyond Mon, 07 Sep 2026 10:01:33 +0200 https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-into-a-new-property-how-do-i-get-access-to-the-online-account-479 Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you  Switching suppliers and moving home Fri, 04 Sep 2026 12:35:22 +0200 https://forum.ovoenergy.com/my-account-140/what-is-the-procedure-for-moving-the-security-tags-in-the-meter-box-outside-1294 I need to disconnect the electric in my house to allow an electrician to move my fuse box. What is the procedure for moving the security tags in the metre box outside? My account Fri, 04 Sep 2026 12:15:02 +0200 https://forum.ovoenergy.com/my-account-140/price-cap-increases-to-fix-or-not-to-fix-16766 Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know that Ofgem are considering changes to the way standing charges are calculated and applied. If by some miracle any change were to be implemented before 1 October next, would I miss out on any benefit this might bring? I guess the answer to that is Yes, but that it’s not very likely any change will happen by then. Agree?And does anyone know the reason for the increase in standing charges predicted for 1 April next? Are we going to be paying for the cost of bailing out Bulb customers?  My account Thu, 03 Sep 2026 21:34:28 +0200 https://forum.ovoenergy.com/smart-meters-136/time-pattern-regime-tpr-reference-sheet-21425 Good morning one and all, Can anyone please direct me to an industry recognised Time Pattern Regime (TPR) Reference Sheet ? I have those issued by Engie but Eon next say that they do not recognise it. This TPR reference sheet shows all SSC’s. I would appreciate any help.  Many thanks Smart meters Thu, 03 Sep 2026 16:48:27 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ev-charger-installs-21419 We’ve just had an EV charger installed (not via OVO) and I thought it might be worth giving a note for anyone with Solar PV. The guide shown here is very good but even though our installer followed this process, they managed to reconnect our Solar inverter CT the wrong way around, meaning that the inverter went into battery discharge. Luckily I knew why and how to fix it but it’s worth taking a photograph of your wiring and in particular your Solar inverter CT because it’s important to note which cable it clips around and also which way around it sits - the CT usually has an arrow moulded into the casing and it needs to point in a particular direction, often towards the consumer unit. I can imagine the installer not knowing this and even considering that they haven’t touched the inverter itself and therefore couldn’t have caused a problem but it is vital that the CT is correctly positioned. It would be worth installers making this a note on their checklist. Electric vehicles Thu, 03 Sep 2026 11:04:41 +0200 https://forum.ovoenergy.com/home-and-heating-138/what-type-of-panels-do-ovo-supply-21420 Does anyone know what type of Solar Panel OVO partners supply, specifically monochrystaline or other? Home and heating Wed, 02 Sep 2026 10:48:44 +0200 https://forum.ovoenergy.com/the-tech-corner-208/home-energy-systems-monitoring-and-control-21417 Following a number of posts regarding a ‘home dashboard’, Solar PV and an ASHP installation, I thought it might be of interest if I put together some notes on where we’re up with our LCT (low carbon technology) and being able to monitor and control this together.  As I’ve mentioned previously, I use a system called Home Assistant (HA) to track data, look at it’s impact on bills and more lately control a few devices such as our Heat pump, Solar and Battery feeds and more recently a small air conditioning system. The image above shows an Energy Monitor which gives top level information but also links to other views for example a Heat Pump monitor   These have given information and more importantly control over a few things such as domestic hot water (DHW) heating, improving the efficiency (CoP) by only heating when needed as a heat cycle from a lower temperature helps more than you might expect. Our CoP for DHW has increased from ~2.7 to ~3.4 while under ‘Smart’ control. The control part no longer blindly follows schedules but can take account of tariff changes (peak/off-peak etc) as well as current conditions (temperature, expected usage) and other environmental factors (green energy slots and expected weather). The two screens above are deliberately uncluttered to give an overview whereas in each area, I can take a deeper dive into whichever entity I want to view current and historical data trends.  One of the final pieces of our LCT jigsaw is an EV and we have taken the decision to switch shortly, having had an EV charge point installed in preparation.  I’ve no doubt there will be a few questions on all this but it does link directly to the other tech items I’ve posted about in the past. And rather than put a huge page together, I felt it better to give some headlines first. You might also note above a ‘tariff choice’ element which allows me to use gathered data and track potential costs when looking at alternative pricing options - one element which is currently very useful. The Tech Corner Mon, 31 Aug 2026 12:25:17 +0200 https://forum.ovoenergy.com/electric-vehicles-166/ovo-app-cannot-wake-up-skoda-elroq-21252 Hi,I have just taken delivery of a Skoda Elroq, replacing a Tesla Model 3. The Tesla charged without issues from day one. I recently experienced a problem when I plugged in the car one evening at 40% and set the OVO schedule to 80%. The charge started and got to 55%. It then stopped due to busy period/looking for a cheaper window etc, and the car went to sleep. The OVO app couldn't wake the car up again and abandoned the charge.I contacted OVO anytime support and we went through the car's settings and no issues there. OVO support did mentioned that this is a know issue that when a car goes to sleep, mid-charge schedule, the app cannot wake it up again. I was wondering if there are any Skoda EV owners who have experienced a similar issue and what workarounds/solutions you have used..  Electric vehicles Mon, 31 Aug 2026 10:05:44 +0200