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    <channel>
        <title>Community Powered</title>
        <link>https://forum.ovoenergy.com</link>
        <description>On the Forum you can ask questions or take part in discussions.</description>
        <pubDate>Sun, 23 Aug 2026 21:04:41 +0200</pubDate>
                                
            <item>
                <title>solar panels</title>
                <pubDate>Sun, 23 Aug 2026 18:44:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156423</link>
                <description><![CDATA[ Hi, ​@ieuan atkins I have alerted the forum moderators who will remove your personal details if you can no longer edit your post yourself. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156423</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-panels-136/solar-panels-21405">solar panels</source>
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            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Sun, 23 Aug 2026 17:51:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156422</link>
                <description><![CDATA[ I think, based on one ! successful charge changing VW to not release connector has sorted it. The charge did reschedule but I never got the  “Not plugged in” condition. This time it just stopped for a bit , said rescheduled for 4:30 and sure enough off it went charging again :)  ]]></description>
                <author>Daffs</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156422</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
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            <item>
                <title>solar panels</title>
                <pubDate>Sun, 23 Aug 2026 16:36:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156421</link>
                <description><![CDATA[ ​@ieuan atkins Can’t help with the solar panels I’m afraid, but if you are still able to edit your post, redacting any personal info: addresses &amp;amp; tel # would be in your interest to do so. Tom… ]]></description>
                <author>TomThumb</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156421</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-panels-136/solar-panels-21405">solar panels</source>
            </item>
                                
            <item>
                <title>solar panels</title>
                <pubDate>Sun, 23 Aug 2026 14:37:41 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156420</link>
                <description><![CDATA[ Hello I was just wondering if someone could help with an issue, I’ve been living in 59 coed cochwyn Avenue for nearly 5 years and not received any payment for my solar panels as I believe the old owner is taking the payments. Can someone get back to me to change this asap please. Either by email or phone 07941484159 ]]></description>
                <author>ieuan atkins</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#post156420</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/solar-panels-21405#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-panels-136/solar-panels-21405">solar panels</source>
            </item>
                                
            <item>
                <title>Electricity only feels quite costly</title>
                <pubDate>Sun, 23 Aug 2026 11:39:40 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/electricity-only-feels-quite-costly-20492#post156419</link>
                <description><![CDATA[ I’ve also been keeping an eye on the sähkön hinta lately, especially with electricity-only homes where even small increases in usage can make a noticeable difference to the monthly bill. It’s definitely worth checking the meter readings regularly to see where the extra consumption is coming from. ]]></description>
                <author>mikaelkorhonen87</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/electricity-only-feels-quite-costly-20492#post156419</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/electricity-only-feels-quite-costly-20492#comments</comments>
                <source url="https://forum.ovoenergy.com/electricity-only-feels-quite-costly-138/electricity-only-feels-quite-costly-20492">Electricity only feels quite costly</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Sat, 22 Aug 2026 20:13:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156418</link>
                <description><![CDATA[ I think that most folks using granny chargers with problematic vehicle types have given up commenting as the stock recommendation is to install a recommended wall charger which can communicate directly with Ovo.There are probably too many unknowns with the Ovo system trying to control the various manufacturers&#039; systems! ]]></description>
                <author>ToneDeaf</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156418</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Sat, 22 Aug 2026 19:37:46 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156417</link>
                <description><![CDATA[ Thanks that’s interesting. Unfortunately i haven’t had cause to charge, but I will update this when i do. There must be quite a few who just granny charge so if there was an issue they’d report it ?? But interesting and thanks. Do you think yours drops when it reschedules? ]]></description>
                <author>Daffs</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156417</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Sat, 22 Aug 2026 19:32:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156416</link>
                <description><![CDATA[ Pretty much the same issue for my Kia Sportage PHEV using a 16A dumb charger. The Ovo app agrees that the vehicle is plugged in and ready to smart charge however, once the commencement of charging is due, the Ovo app reports that the vehicle is not plugged in and therefore my smart charging fails to commence. I have to commence charging using the Kia Connect app. ]]></description>
                <author>ToneDeaf</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156416</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added</title>
                <pubDate>Sat, 22 Aug 2026 18:55:16 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#post156415</link>
                <description><![CDATA[ Hi ​@Sallyab  Thanks for posting your question on here because it is one we get from time to time and one we can’t really answer. The reason is there are so many factors that are individual to you regarding not only your property but also your lifestyle. My recommendation is to always invite a qualified heating engineer to assess your property and what you want out of the heating and hot water as well. Search for: Home Energy Survey Now, a survey may cost you money but a good heating engineer will save you more than you pay for a survey. The survey cost (if there is one) is once but the money saved (or possibly lost by making a decision without advice) is every month. You also need to consider what tariff is best for what ever decision you go with. There are also some blogs on here from people who have had an ASHP installed and I’ll give a shout out to ​@BPLightlog who produced an excellent blog on the subject from personal experience. Reading it will give you familiarity with  the term used and how the process works.  If you wish please come back on here with any further questions you may have, possibly arising from a survey or two or after reading the blog. We have volunteers on here who have different experiences of heat pumps (I have an Air to Air heat pump) and their combined knowledge and wisdom is awesome and free of charge. Peter ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#post156415</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#comments</comments>
                <source url="https://forum.ovoenergy.com/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404">We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added</source>
            </item>
                                
            <item>
                <title>We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added</title>
                <pubDate>Sat, 22 Aug 2026 10:51:45 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#post156414</link>
                <description><![CDATA[ We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added. ]]></description>
                <author>Sallyab</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#post156414</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404#comments</comments>
                <source url="https://forum.ovoenergy.com/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-138/we-live-in-cornwall-and-have-just-had-our-oil-tank-removed-do-we-go-with-air-source-heat-pump-we-live-in-a-5-bedroom-bunglow-which-is-made-from-shutter-concrete-we-have-double-glazing-and-we-be-having-new-insulated-roofs-added-21404">We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added</source>
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            <item>
                <title>Night storage heaters</title>
                <pubDate>Sat, 22 Aug 2026 09:35:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156413</link>
                <description><![CDATA[ ​@DorothyG That&#039;s better then but I should add if your heaters had charged up fully overnight I don&#039;t think you should have had to use the output button first thing, that&#039;s a reserve top up for in between charging times, wouldn&#039;t go amiss to get them checked over by an electrician before the cold weather really kicks in. ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156413</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>Night storage heaters</title>
                <pubDate>Sat, 22 Aug 2026 07:42:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156412</link>
                <description><![CDATA[ Thanks Janie - turned output on this morning and they are giving off a little bit of heat. Will keep trying! ]]></description>
                <author>DorothyG</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156412</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
            </item>
                                
            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 21:56:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156411</link>
                <description><![CDATA[ The purpose of the output is to release heat if needed,  so that if your heaters are charged fully and hot to touch the heat stored inside can be released via the output dial if the room gets cooler, it should always be returned to the minimum position while the heaters are charging to build up the stored heat again. ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156411</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 21:47:55 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156410</link>
                <description><![CDATA[ Hi thanks very much! Will try turning the output to minimum. ]]></description>
                <author>DorothyG</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156410</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 21:33:38 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156409</link>
                <description><![CDATA[ ​@DorothyG You didn&#039;t mention what tariff you are on but it should be one that gives you off peak rates through the night like THTC, Economy 7 or better Economy 10 that gives you off peak heating blocks through the day and overnight otherwise these heaters would be unaffordable. It probably would take a full 24 hours to build up so for tonight make sure that your output dial is turned right down to minimum and your input dial is turned to the maximum. If they&#039;re still only warm in the morning you&#039;ll probably need an electrician to check them. These heaters are fitted with elements inside and just like any other appliances they conk out after a while and need replaced ( easily sourced from Amazon) My large heaters have 3 elements but when 1 goes the heat drops and the heaters don&#039;t feel warm enough. I am sure an electrician can test them to see if there&#039;s power going through. Hope this helpsAm in North East Scotland  ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156409</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
            </item>
                                
            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 21:10:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156408</link>
                <description><![CDATA[ yes they are old Dimplex ones. Must be warmer where you are! I’ve run out of logs for the fire… ]]></description>
                <author>DorothyG</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156408</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 20:27:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156407</link>
                <description><![CDATA[ ​@DorothyG  hi, can you say what type of storage heaters as in modern up to date ones or routine dimplex storage heaters, I have older model dimplex ones but can assure you if they were on max overnight they would be too hot to touch but am sure they need at least 24 hours to heat up in the first instance after a summer switch off,  it may also depend on what energy tariff you are on as well for the amount of charge through the night (off peak ) hope this helps, am in Scotland too, mine will probably be going on in a couple of weeks ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156407</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Fri, 21 Aug 2026 19:55:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156406</link>
                <description><![CDATA[ Thanks again, Firedog. I think the engineer could just about hear a noise ... or he was just being polite and diplomatic! I have horribly sensitive hearing, so I do accept that what bothers me may be more or less inaudible to most. Not sure if there was a specific fault as such; the new Aclara was thought to be a better/quieter model.  ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156406</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 19:45:09 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156405</link>
                <description><![CDATA[ Er, hot weather, er, in the north of Scotland?? ]]></description>
                <author>DorothyG</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156405</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Fri, 21 Aug 2026 18:25:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156402</link>
                <description><![CDATA[ That’s really good news, so thanks for coming back and telling us. I have had an Aclara SGM1416-B for three years now and have never had a moment’s trouble with it. Just curious - did the engineer have any explanation for what you were hearing? And - I suppose equally important - could he hear it himself? Now that I have a reputation for nicheness to maintain, I’d better confess to having looked up an online signal generator to see just what a 7500Hz sine wave sounded like. I couldn’t detect a beep above 7000! ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156402</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Fri, 21 Aug 2026 17:15:50 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156400</link>
                <description><![CDATA[ Hi ​@Anni_F  I’m very pleased that the meter engineer resolved your issue. I think another KAIFA meter would have made the same noise (like mine) so I’m delighted to hear that it was replaced with an Aclara which is a lot quieter. And you have an app now which can help you define and resolve issues like these. Result! Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156400</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Unable to log into account on my.ovoenergy.com</title>
                <pubDate>Fri, 21 Aug 2026 15:05:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/unable-to-log-into-account-on-my-ovoenergy-com-20627#post156399</link>
                <description><![CDATA[ i have the same problem ]]></description>
                <author>foxytail</author>
                <guid>https://forum.ovoenergy.com/my-account-140/unable-to-log-into-account-on-my-ovoenergy-com-20627#post156399</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/unable-to-log-into-account-on-my-ovoenergy-com-20627#comments</comments>
                <source url="https://forum.ovoenergy.com/unable-to-log-into-account-on-my-ovoenergy-com-140/unable-to-log-into-account-on-my-ovoenergy-com-20627">Unable to log into account on my.ovoenergy.com</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Fri, 21 Aug 2026 14:55:45 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156398</link>
                <description><![CDATA[ Just an update 21/8 … and a huge thank you to the very knowledgeable - and empathetic - folks who have contributed here.Yesterday, OVO sent a third-party emergency engineer to investigate the meter. He replaced the Kaisa meter with a new Aclara meter, and I’m delighted to report the high-pitched noise has now gone! As recommended by a contributor here, I recorded the new meter using the Spectroid app, and it barely detected any sound - a vast improvement. My tinnitus ears are still screaming but my anxiety is much less. So, credit where credit’s due to OVO, and thanks again for all your replies. Off to seek out some pink noise and a cup of tea.  ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156398</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Can’t install smart meter, will EV tariff work?</title>
                <pubDate>Fri, 21 Aug 2026 14:17:10 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-t-install-smart-meter-will-ev-tariff-work-21112#post156397</link>
                <description><![CDATA[ A smart meter is usually helpful for EV tariffs because the supplier needs accurate half-hourly usage data to calculate the tariff properly.However, not having one installed yet does not always mean you cannot start looking at EV charging options. It depends on the specific tariff requirements from the supplier.If you are planning an EV charger installation, it is worth thinking about the whole setup together:• which EV tariff you want to use• whether the charger can schedule charging automatically• whether you may add solar or battery storage laterOne thing I’d be interested to know is whether you already have an EV, or are you preparing for one in the near future? ]]></description>
                <author>Poly</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-t-install-smart-meter-will-ev-tariff-work-21112#post156397</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-t-install-smart-meter-will-ev-tariff-work-21112#comments</comments>
                <source url="https://forum.ovoenergy.com/can-t-install-smart-meter-will-ev-tariff-work-136/can-t-install-smart-meter-will-ev-tariff-work-21112">Can’t install smart meter, will EV tariff work?</source>
            </item>
                                
            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 13:46:39 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156396</link>
                <description><![CDATA[ Hi ​@DorothyG  Thanks for coming onto the forum to ask the question. I&#039;m not a storage heater expert but I&#039;m guessing the very high temperatures we&#039;ve had recently have meant that the heaters decided that the room was warm enough not to come on before now. Modern storage heaters will only come on to meet a room temperature demand. I think the old ones just came on anyway which is what you might have been expecting. My suggestion is to assume that the heaters are fine and to monitor the situation as we get into the cooler days of September and October. By then we should have had at least a few cold days to get them to come on properly. If not come back on here with any follow up observations or questions and we will be very happy to talk this through again. Peter ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156396</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
            </item>
                                
            <item>
                <title>Night storage heaters</title>
                <pubDate>Fri, 21 Aug 2026 13:17:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156394</link>
                <description><![CDATA[ Have just bought a house with night storage heaters. To begin with I didn’t think they were working but this morning they were all just slightly warm despite being turned up to max. Is this usual (e.g. if they hadn’t been used for a long time)? ]]></description>
                <author>DorothyG</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#post156394</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/night-storage-heaters-21403#comments</comments>
                <source url="https://forum.ovoenergy.com/night-storage-heaters-138/night-storage-heaters-21403">Night storage heaters</source>
            </item>
                                
            <item>
                <title>Set Up and Online Account</title>
                <pubDate>Fri, 21 Aug 2026 12:23:26 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#post156393</link>
                <description><![CDATA[ Hey ​@Dr Joanna, Welcome to the community!  Since we&#039;re a public community, we can&#039;t directly help with your account or setup, but we&#039;re more than happy to offer some advice to guide you in the right direction. If you&#039;re not seeing the verification email to activate your account, could you take a quick look in your spam folder? Sometimes emails end up there by mistake! If you still need help, our Support Team is just a click away! I&#039;ve included a link below with more info on how to get in touch with them. I hope this helps    ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#post156393</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#comments</comments>
                <source url="https://forum.ovoenergy.com/set-up-and-online-account-140/set-up-and-online-account-21401">Set Up and Online Account</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Fri, 21 Aug 2026 11:22:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156389</link>
                <description><![CDATA[ Thanks, I have been in touch and i am due to give them an update after my next charge. Cheers. ]]></description>
                <author>Daffs</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156389</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</title>
                <pubDate>Fri, 21 Aug 2026 10:29:41 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156387</link>
                <description><![CDATA[ Yeah, it’s also worth mentioning that to re-certify a specific meter would require it to come off the wall anyway, leaving you without power so it’d be swapped regardless - and these days it would be to a Smart Meter.I’ve never known it to be possible to do these tests without pulling at least one of a particular model off the wall and sending it to a lab. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156387</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#comments</comments>
                <source url="https://forum.ovoenergy.com/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204">The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Fri, 21 Aug 2026 10:15:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156385</link>
                <description><![CDATA[ Hey ​@Daffs  Sorry to hear this, though I’m glad to see woodstok2000 had stopped by with some potentially helpful advice here. Do let us know how you get on over the next few days and if there’s any issues charging next time.  You can also, if you wanted to, drop an email to the Charge Anytime team for them to look over if they perhaps have any further advice for you in the meantime.  ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156385</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Fri, 21 Aug 2026 09:15:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156383</link>
                <description><![CDATA[ Morning ​@jkwalker1 and welcome to the OVO Forum community. Sorry to hear of what’s happening here. A few customers have had the same issue, and this needs to be raised to our Support Team, who’ll hopefully be able to fix it. If they can’t fix it for you, they’ll need to raise a ticket to our IT team. There’s a few different reasons as to why one of the fuels can be missing from the app / online account:  Please contact Support, and let us know how you get on with this. Hopefully this can be resolved ASAP. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156383</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
            </item>
                                
            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Fri, 21 Aug 2026 09:04:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156382</link>
                <description><![CDATA[ Morning ​@MandyHale and a warm welcome to the OVO Forum. I hope you’re doing well. The most common cause of this issue that we’re seeing is customers having gas and electricity split over two separate accounts. In this instance, the accounts must be linked under the same email address. This means that, when you log in, you’ll be able to switch between the two accounts, and top up each. It’ll look like this:  Please contact our Support Team, who’ll be able to link your accounts together under the same email address and log in, if this is what the issue is. There’s a more unlikely chance that the issue could be because of this: Some customers who cannot see gas or electricity on their app are affected by an issue where one of their smart meters may not be labelled correctly on their energy account, and this must be fixed by our Support Team. Please contact Support, who’ll be able to see what the issue is, and fix it for you. If you could let us know how you get on we’d appreciate it. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156382</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Fri, 21 Aug 2026 08:11:18 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156381</link>
                <description><![CDATA[ I’ve just checked and mine is (and always has been) set to ‘off’ too - hope that fixes it! Good luck! ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156381</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</title>
                <pubDate>Thu, 20 Aug 2026 22:37:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156380</link>
                <description><![CDATA[ The Ampy brand has a chequered history, but as far as the GB electricity market is concerned, it ceased to exist after 2009. Any AMPY 5235 meter manufactured before 2007 is now out of certification, and the supplier responsible for it is bound by the supply licence to exchange it for a certified one, which nowadays means a smart one. Plug-in solar panels don’t require any particular variety of meter, unless you’re hoping to be paid for any energy you pass back to the grid. That may be an interesting exercise in bureaucracy since it looks like the maximum installed power per household is 0.8kW. SMETS2 smart meters are capable of measuring energy exported.That said, if your meter’s certification has expired, you have really no choice in the matter. Octopus are quite within their rights to insist on exchanging it, and could even get the court’s permission to do it against your will if you make it difficult for them.  It’s a windmill not worth tilting at. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156380</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#comments</comments>
                <source url="https://forum.ovoenergy.com/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204">The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Thu, 20 Aug 2026 22:08:37 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156378</link>
                <description><![CDATA[ Thanks for taking the time to reply. This afternoon I sat in car I looked at all settings and I had release connector at end of charge set. The car was plugged in and not charging, it was at 80%,  the car showed it as plugged in, ovo app said &quot;not plugged in&quot;. When I set that setting to off quite shortly after the OVO app said &quot;ready to charge&quot;.I wonder. It will be a few days before I need a recharge, but I live in hope :)It&#039;s a shame I don&#039;t know anyone with a dumb charger to try to see if it&#039;s my charger. But after the error if I restart it starts charging straight away so im suspecting charger ok and it&#039;s a server/car/app communication issues.  Thanks tho and if course will post if that settings makes it work again. Tho I&#039;d had it set like that for ages.  ]]></description>
                <author>Daffs</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156378</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Thu, 20 Aug 2026 21:15:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156377</link>
                <description><![CDATA[ I have a VW ID7, 7kW charger but otherwise setup is the same as yours.  Charged the car last night with no issues and I’ve not noticed anything before that either.  Might be specific to the granny chargers? ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156377</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</title>
                <pubDate>Thu, 20 Aug 2026 17:52:57 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156375</link>
                <description><![CDATA[ I read this article with interest as I have an AMPY 5235A meter. Octopus tell me that its calibration certificate has expired and that it must be replaced with a smart meter. Apparently they cannot re-certify the meter (I asked). I suspect they are coercing me into having a smart meter.I am considering the new plug in solar panels, and I guess this could also affect which meter I need.Any comments please.ThanksTonyZ ]]></description>
                <author>TJZ</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#post156375</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204#comments</comments>
                <source url="https://forum.ovoenergy.com/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-136/the-story-of-ampy-and-landis-gyr-the-strangest-smart-meter-brand-in-the-uk-9204">The story of Ampy and Landis+Gyr: The strangest smart meter brand in the UK</source>
            </item>
                                
            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Thu, 20 Aug 2026 15:49:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156369</link>
                <description><![CDATA[ Hi, I am able to view my gas but unable to view my electric. So cannot top up since the top up app has stopped.  ]]></description>
                <author>MandyHale</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156369</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
            </item>
                                
            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Thu, 20 Aug 2026 15:29:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156364</link>
                <description><![CDATA[ this happened to me as well, and now the NEW Ovo app is no longer working. Ovo really should have tested this before rolling it out ]]></description>
                <author>jkwalker1</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156364</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Thu, 20 Aug 2026 12:59:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156352</link>
                <description><![CDATA[ @Anni_F Whilst I’m here pink noise is white noise but only in one part of the spectrum. You could describe pink noise as have a low, medium or high frequency characteristic where as white noise can’t be described as that. True pink noise sounds like a low frequency noise. https://en.wikipedia.org/wiki/Pink_noise Peter    ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156352</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Thu, 20 Aug 2026 12:56:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156351</link>
                <description><![CDATA[ Pink noise is similar to white noise, but reduces the power of higher frequencies, making it more suited for sleep than white noise. :) ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156351</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Thu, 20 Aug 2026 12:51:57 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156350</link>
                <description><![CDATA[ Hi ​@Anni_F  I’ve done some spectrum and sound pressure level measurements on my meter which is also an MA120 and I’ve found the following things. This is from the Spectroid app on my phone  The predominant frequency of the tone is 1642 Hz and the SPL on my Mastech MS8229 (multimeter with an ‘A Weighted’, human hearing response) is 57dB. Tinnitus is normally only caused by sustained SPLs of 90dB and above which is 1,000 times louder. SPLs are measured in decibels and it’s a logarithmic scale. An increase of 10dB is a sound that is 10 times louder, 20dB, 100 times etc. The sound is coming from the lower part of communications module and is substantially even from side to side. As a guide it is quiet in our lounge and the reading is around 58-60dB. Our meter is in a cupboard and with the doors closed I can’t detect any sound at 1642 Hz but it can just detect the 50Hz mains hum. I can understand it is very audible to you and distressing but it is highly likely not to be causing tinnitus due to the sound pressure level. If you think you have tinnitus then I suggest you get that checked out by an audiologist as there may be another cause. Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156350</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Thu, 20 Aug 2026 12:49:25 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156349</link>
                <description><![CDATA[ @Blastoise186 thank you. What&#039;s pink noise, please? I&#039;ve not heard that term. Have been using relaxing soundtracks to try to mask my (new) tinnitus. Have an emergency engineer visit booked for today, so here&#039;s hoping for a good outcome! ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156349</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Thu, 20 Aug 2026 12:44:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156348</link>
                <description><![CDATA[ In that case, try some white noise or pink noise - that may help soothe the issue in the meantime. Doesn’t need to be loud - low volumes are usually enough. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156348</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Set Up and Online Account</title>
                <pubDate>Thu, 20 Aug 2026 11:03:03 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#post156346</link>
                <description><![CDATA[ Dear Ovo team,  I hope you are well. I would appreciate it if you could help me set up an account. I have just moved in, and my stress is quite high, please.  ​I​ have received ​my welcome email. ​I am trying to set up an account, but I am not receiving a verification email, and I cannot activate my account! The bot AI is not very helpful. Best Joanna  ]]></description>
                <author>Dr Joanna</author>
                <guid>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#post156346</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/set-up-and-online-account-21401#comments</comments>
                <source url="https://forum.ovoenergy.com/set-up-and-online-account-140/set-up-and-online-account-21401">Set Up and Online Account</source>
            </item>
                                
            <item>
                <title>Anytime Error - Not Plugged In, when it is</title>
                <pubDate>Thu, 20 Aug 2026 10:54:28 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156345</link>
                <description><![CDATA[ VW ID.3, VW Granny Charger - no schedules or anything set in car, charging only controlled by OVO app , i.e. ready by and 80% limit set.For 18 months this has worked fine, but for the last month it rarely completes a charge.It now stops, the VW app reports charging error and OVO app say “Not plugged in”. The granny charger lights are all green.Have deleted and re loaded both apps, re-registered car, reset anything i can find to reset! No change.I have discovered if I do nothing except click charge on the VW app it starts charging and the OVO app eventually changes to “Smart Charging”. So its clearly not a physical thing or fault with granny charger as it all restarts but may/may not cut out again after a while. Obviously I cant keep checking the app, especially at night :)I think it occurs when OVO reschedules, before the app would say rescheduling to.. and sure enough restart and do this until charge limit reached.Now though something has changed. OVO app, VW servers, who knows?But my question is , am i the only one using this arrangement, is yours fine?Thanksand just about to call ovo - if i get a result obviously i will report back. ]]></description>
                <author>Daffs</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#post156345</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/anytime-error-not-plugged-in-when-it-is-21400#comments</comments>
                <source url="https://forum.ovoenergy.com/anytime-error-not-plugged-in-when-it-is-166/anytime-error-not-plugged-in-when-it-is-21400">Anytime Error - Not Plugged In, when it is</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Thu, 20 Aug 2026 06:56:44 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post156332</link>
                <description><![CDATA[ This is a really useful improvement for keeping community conversations organized. Threaded replies make it much easier to follow specific discussions without losing track of important information or updates. I especially like the cleaner structure, since being able to follow individual replies and keep related details together can make it much easier to find useful information later. Features like this are great for keeping conversations, records, and updates easier to follow. ]]></description>
                <author>Holly Morgan</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post156332</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Standing Charges increased again?</title>
                <pubDate>Wed, 19 Aug 2026 13:28:16 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/standing-charges-increased-again-21232#post156331</link>
                <description><![CDATA[ I recently managed a switch to a low standing charge tariff with my supplier (not OVO) and I understand that there are options being trialled after a review.I&#039;m not aware if OVO have anything like this yet but they certainly do exist. As has already been mentioned, the unit rate is higher than standard but in my case for example, this will give a saving of over £100 which is the majority of my annual gas bill ]]></description>
                <author>BPLightlog</author>
                <guid>https://forum.ovoenergy.com/my-account-140/standing-charges-increased-again-21232#post156331</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/standing-charges-increased-again-21232#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-charges-increased-again-140/standing-charges-increased-again-21232">Standing Charges increased again?</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Wed, 19 Aug 2026 10:41:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156329</link>
                <description><![CDATA[ Thanks again, Firedog … well, that’s quite a ‘niche’ reply - I mean that in the kindest way! Though I’m trying to avoid high-pitched sounds - not seek them out!  ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156329</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>Very poor service from Ovo</title>
                <pubDate>Wed, 19 Aug 2026 09:41:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#post156328</link>
                <description><![CDATA[ Hi ​@AlienDonkey, Sorry to hear about the issues you’ve experienced when contacting our PAYG Support Team. Hopefully I can save you contacting again about this. Please follow these steps to get logged in: Visit https://my.ovoenergy.com/login	Click ‘set up account’	Enter your email address when prompted	You’ll be sent an email containing a link from which to set a new password	Once you’ve set a new password, you’ll then have access to the online account (web browser version). Once you’ve got access to to the online account, you can then log into the app with the same email address and password you’ve just set. You can find the link to download the app here. Please let me know how this goes. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#post156328</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#comments</comments>
                <source url="https://forum.ovoenergy.com/very-poor-service-from-ovo-140/very-poor-service-from-ovo-21385">Very poor service from Ovo</source>
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            <item>
                <title>Standing payments still going out but not going on to the meter what do I do?</title>
                <pubDate>Wed, 19 Aug 2026 09:31:18 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156327</link>
                <description><![CDATA[ Morning ​@Malgriff, Thanks for letting me know - I’m glad this is (hopefully) fixed for you now. I’ve also reported this internally so hopefully this issue shouldn’t happen to anyone else. I understand that scheduled payments not being a feature anymore will cause dissatisfaction to some customers, however it’s good that you’ve got the option of switching to monthly bills. At the end of the day, this means that you’ll never be cut off, and won’t have to worry about running out of credit. As you’re switching to pay monthly, you’ll notice a change to your online account and app. They’ll now show a lot more features, such as your monthly, weekly and daily usage. You can find out how to navigate all this with these guides:  The way you’re billed will now change, as you won’t be topping up the meter, and will be paying your monthly statements either manually, or by Direct Debit (recommended). You can find out more about our billing / payments structure in our Forum Library section here. Please let us know if you have any other questions - we’ll do our best to make the switch to pay monthly (PAYM) as seamless as possible. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156327</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379">Standing payments still going out but not going on to the meter what do I do?</source>
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            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Wed, 19 Aug 2026 09:08:46 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156326</link>
                <description><![CDATA[ Morning ​@GillyHHall, Please can you follow these steps: Visit https://my.ovoenergy.com/login	Click ‘set up account’	Enter your email address when prompted	You’ll be sent an email containing a link from which to set a new password	Once you’ve set a new password you should have access to the online account	You’ll then be able to log into the app with the same email address and password Please let me know how this goes. If you’re unable to log in following these steps please let me know which error messages you’re seeing on the screen. Once you’re logged in, this guide will give you more info as to how it all works with the new account setup:   ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156326</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Wed, 19 Aug 2026 00:19:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156325</link>
                <description><![CDATA[ No longer an option - that used to be a thing on SMETS1 Smart Meters, but it effectively permanently bricked them. SMETS2 nuked the command and it’s since been removed from SMETS1. Caused more headaches than it solved. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156325</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 23:31:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156324</link>
                <description><![CDATA[ Interesting - thanks. That sure is high-pitched. I compared with the highest tone played by the violin in Beethoven’s violin concerto; depending on which cadenza the soloist elects to play, the usual top note is E7, or 2637Hz. Your whine is a great deal higher than that. Listen from about 30 minutes into this ad-free vintage recording: Beethoven Violin Concerto in D major, Op.61 (1959) - YouTube  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156324</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 21:33:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156323</link>
                <description><![CDATA[ From the readings that were taken, it’s about 7.5Khz in a narrow band tone, continuously 24/7 … a steady electronic ‘whine’. Note sure where that sits in the range, but it’s absolutely horrible for me! Thanks for your help and info.  ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156323</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 20:09:41 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156322</link>
                <description><![CDATA[ I forgot to ask - ‘high-pitched’ is a pretty subjective expression. Is this sound in the dog-whistle spectrum, i.e. of the order of 20kHz, or in the range of sounds audible to ordinary humans (20-20kHz)? Knowing that might narrow down the source a bit. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156322</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 19:12:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156321</link>
                <description><![CDATA[ Thanks, Nukecad. Have read about coil whine, so hopefully it is something relatively straightforward(?) that can be rectified by the engineer. Do you know if putting the smart meter into ‘dumb mode’ (ie. ceasing transmission of data) might also be a cure for the whine? We did a spectrograph sound recording (from a phone app) and the sound seemed to be coming from the comms hub part of the meter. ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156321</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 19:07:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156320</link>
                <description><![CDATA[ Thanks, Peter. My meter is also a Kaifa (MA120), but that is the end of my technical knowledge! Unfortunately the meter is in a location (top of stairs, adjacent to bedrooms) where noise-proofing housing is impossible due to lack of space (really small cottage). Thank you for the information; as I said, it’s somewhat beyond my understanding, but it’s great to have information to hand when I do get the promised engineer inspection.  ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156320</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 19:01:53 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156319</link>
                <description><![CDATA[ Thanks so much, Blaistoise - that’s really useful information, and I’ll look into it. Just wary of falling down a rabbit hole of bizarre conspiracy theories - there’s so much frankly bonkers stuff out there when researching this topic. Hope you are able to manage the condition. ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156319</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 18:42:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156318</link>
                <description><![CDATA[ It may simply be “capacitor squeal” or more likely “coil whine” from the electronic components.Either can happen with any electronic device.It used to happen quite a bit with old style CRT TV&#039;s and computer monitors which had many more coils than modern LCD ones.Here&#039;s an explanation from a gaming computer website:https://www.ukgamingcomputers.co.uk/blog/capacitor-squeal-coil-whine-explained/ ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156318</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Tue, 18 Aug 2026 16:46:55 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156316</link>
                <description><![CDATA[ Thank you for responding.  I contacted Ovo again via the Chat to get this resolved, however, despite the adviser assuring me that my Pay as you go /Electricity account would now be showing/accessible, I have not been able to log into my account at all, either through the app or browser - not sure if this is a problem others have experienced?   ]]></description>
                <author>GillyHHall</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156316</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
            </item>
                                
            <item>
                <title>Screw template for new Smart Meter? Have restricted space for replacement electricity meter.</title>
                <pubDate>Tue, 18 Aug 2026 15:29:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196#post156315</link>
                <description><![CDATA[ Hey ​@Tomicity , apologies for another failed visit, Kehlan has provided some great images internally so im going to go back to my technical teams for some support. Issue is N3 which is incredibly short and likely exposing some copper hence the shrouding which has been fitted. Let me go back to my internal teams. ]]></description>
                <author>Lukepeniket_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196#post156315</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196#comments</comments>
                <source url="https://forum.ovoenergy.com/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-136/screw-template-for-new-smart-meter-have-restricted-space-for-replacement-electricity-meter-21196">Screw template for new Smart Meter? Have restricted space for replacement electricity meter.</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 15:05:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156314</link>
                <description><![CDATA[ Hey ​@Anni_F  I’m glad to see a few of our community members have already stopped by here. I did run this topic past one of our metering specialists who’d just like to take a look at the account. I’ve sent you a Private Message, you can find that here. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156314</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Very poor service from Ovo</title>
                <pubDate>Tue, 18 Aug 2026 14:33:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#post156313</link>
                <description><![CDATA[ Is there actually an easy way of talking to Customer Services? I&#039;ve been waiting on online chat for an hour and I&#039;m still in a queue. All I need to do is register for the new Ovo app so I can add credit to my meters. One would have thought registering for an app would be simple and straightforward. Apparently not, as Ovo insist on telling me I&#039;ve entered the wrong account details. I haven&#039;t got time to wait any longer as I&#039;ve got things to do. Don&#039;t Ovo realise that people are busy and haven&#039;t got time to sit around all day?So, I&#039;ve wasted all that time and still can&#039;t use the app. Now what do I do? ]]></description>
                <author>AlienDonkey</author>
                <guid>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#post156313</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/very-poor-service-from-ovo-21385#comments</comments>
                <source url="https://forum.ovoenergy.com/very-poor-service-from-ovo-140/very-poor-service-from-ovo-21385">Very poor service from Ovo</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 14:07:09 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156312</link>
                <description><![CDATA[ My new KAIFA meter from last October makes a high pitched noise which has a slightly varying frequency rhythm to it. At 75 my hearing is not hypersensitive (it&#039;s not poor either) but neither is it noticeable outside of it&#039;s cupboard. It has always done it from day one and my previous meter was completely silent. I just noted it as a curiosity. Soundproofing inside an enclosure may be an option if the meter engineer says it&#039;s normal. The slight frequency variation occurs when the Impulse led flashes so that speeds up if I put a heavy load on but it doesn&#039;t get any louder. As a guess as an electonics engineer I would say it&#039;s the small switch mode power supply in the meter feeding low voltage to the processing electronics. As the load changes with the led flashing then the switching frequency changes a bit. Most often this is in the ultrasonic region but if you have a high power SMPS running at a lower than designed load the frequency can drop into the audio range. This is a known phenomena. Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156312</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Standing payments still going out but not going on to the meter what do I do?</title>
                <pubDate>Tue, 18 Aug 2026 13:17:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156311</link>
                <description><![CDATA[ Managed to get the funds redirected onto the meters and I’ve asked the bank to block future scheduled payments, wont know it it’s worked till the 28th and the next 14th. very annoyed that the app and the website can’t be used as normal. Household is switching back to monthly bills.  ]]></description>
                <author>Malgriff</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156311</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379">Standing payments still going out but not going on to the meter what do I do?</source>
            </item>
                                
            <item>
                <title>Standing payments still going out but not going on to the meter what do I do?</title>
                <pubDate>Tue, 18 Aug 2026 10:33:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156310</link>
                <description><![CDATA[  To update you ​@Malgriff - our back office team have confirmed that failed scheduled payments are returned to the customer’s bank account within five working days of the payment being taken. If the money hasn’t reached your bank account by this time please let us know. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156310</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379">Standing payments still going out but not going on to the meter what do I do?</source>
            </item>
                                
            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 10:21:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156309</link>
                <description><![CDATA[ I can vouch for that condition - it’s known as Acute Hypersensitive hearing and is commonly associated with neurodiversity. It’s definitely not a conspiracy theory as I have it myself due to Autism/ADHD. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156309</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Why are extra meter reading added to my readings history list?</title>
                <pubDate>Tue, 18 Aug 2026 09:04:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156307</link>
                <description><![CDATA[ Thanks for posting the replies ​@RadioFox and ​@snic - and sorry for further confusion. The response I’ve provided was from a manager in our Billing department, so I believe it to be correct. We were looking at the data together and it does, on face value, look as if the reads have been provided by Morrisons Data Services, due to the way they’re listed on the account as engineer’s reads. According to my colleague in Billing, the reason they’re labelled this way is because there was no other suitable criteria to label the readings under when they were submitted onto your account. This is a one-off issue that won’t cause any issues with the charges on the account. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156307</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#comments</comments>
                <source url="https://forum.ovoenergy.com/why-are-extra-meter-reading-added-to-my-readings-history-list-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299">Why are extra meter reading added to my readings history list?</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Tue, 18 Aug 2026 00:07:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156306</link>
                <description><![CDATA[ Thank you, Firedog. Yes, the noise is constant 24/7, at the same pitch/frequency. It&#039;s not loud as such, but its loud enough that I can hear it especially when upstairs (where the meter is located). So much so, that I&#039;m sleeping on the living room floor to hopefully lessen it! OVO have said that they&#039;ll send a third party engineer to investigate, but as I&#039;m in a fairly remote area, I fear I&#039;ll be waiting some time. ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156306</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Mon, 17 Aug 2026 23:56:01 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156305</link>
                <description><![CDATA[ This sounds uncomfortable, alarming, even. Is the ‘high-pitched sound’ continuous, or if not, how often or at what intervals do you hear it?A smart meter should normally operate quite silently, so what you’re describing warrants closer investigation, perhaps requiring an engineer visit. I don’t know what sort of a reception you’ll get, but the first point of contact will as always be Support. Please try that first, and come back here to tell us what happened. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156305</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
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            <item>
                <title>High pitched noise from new Smart Meter</title>
                <pubDate>Mon, 17 Aug 2026 20:27:55 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156304</link>
                <description><![CDATA[ Hello - hoping someone can help or advise. Newly-fitted smart meter (electricity only) has emitted a high-pitched sound since day one. Not sure if the unit is faulty, but I find the pitch/frequency of this sound extremely distressing, and think it has contributed to me developing tinnitus (and the associated anxiety). Please note that I don’t subscribe to any conspiracy-type theories! … I’m just really really sensitive to this high-pitched sound. Switched everything off at the fuse box to test, but the noise continues. Has anyone else experienced this, and have you resolved it? I have raised a complaint with OVO but they’re slow in responding. I’m desperate to get this sorted. Thank you. ]]></description>
                <author>Anni_F</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#post156304</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/high-pitched-noise-from-new-smart-meter-21384#comments</comments>
                <source url="https://forum.ovoenergy.com/high-pitched-noise-from-new-smart-meter-136/high-pitched-noise-from-new-smart-meter-21384">High pitched noise from new Smart Meter</source>
            </item>
                                
            <item>
                <title>Why are extra meter reading added to my readings history list?</title>
                <pubDate>Mon, 17 Aug 2026 14:01:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156295</link>
                <description><![CDATA[ For completeness, this was the email I received...  ]]></description>
                <author>RadioFox</author>
                <guid>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156295</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#comments</comments>
                <source url="https://forum.ovoenergy.com/why-are-extra-meter-reading-added-to-my-readings-history-list-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299">Why are extra meter reading added to my readings history list?</source>
            </item>
                                
            <item>
                <title>Another person with an Extra meter reading added to my readings history list</title>
                <pubDate>Mon, 17 Aug 2026 13:32:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-21327#post156294</link>
                <description><![CDATA[ Many thanks. I updated the other thread for info, but am posting OVO’s answer here for completeness   ]]></description>
                <author>snic</author>
                <guid>https://forum.ovoenergy.com/my-account-140/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-21327#post156294</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-21327#comments</comments>
                <source url="https://forum.ovoenergy.com/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-140/another-person-with-an-extra-meter-reading-added-to-my-readings-history-list-21327">Another person with an Extra meter reading added to my readings history list</source>
            </item>
                                
            <item>
                <title>Why are extra meter reading added to my readings history list?</title>
                <pubDate>Mon, 17 Aug 2026 13:30:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156293</link>
                <description><![CDATA[ Hi, thanks for the update. I did actually raise the issue with OVO (imo the reading should have said estimate or should not have been added).The response I got from OVO was slightly different to your response, so is worth adding here   ]]></description>
                <author>snic</author>
                <guid>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156293</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#comments</comments>
                <source url="https://forum.ovoenergy.com/why-are-extra-meter-reading-added-to-my-readings-history-list-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299">Why are extra meter reading added to my readings history list?</source>
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            <item>
                <title>Gas supply cut off for three days- Meter says &#039;Call Help&#039;</title>
                <pubDate>Mon, 17 Aug 2026 12:14:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156291</link>
                <description><![CDATA[ @Nukecad I had an arranged appointment on 6 Aug.  Nobody turned up.  It is in our company name. They are refusing to send an engineer unless I call them AGAIN FROM THE HOUSE &amp;amp; send them all the meter info AGAIN which has all already been done.  I dont see why a convenient appointment can’t be made instead of them insisting on this.  They have photos of the meter.  They also confirmed in writing from the initial appointment that the engineer would call on the way.  This did not happen.How do you expect to run a business employing such rude &amp;amp; unhelpful people to answer the phone? ]]></description>
                <author>NothappyOVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156291</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-supply-cut-off-for-three-days-meter-says-call-help-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690">Gas supply cut off for three days- Meter says &#039;Call Help&#039;</source>
            </item>
                                
            <item>
                <title>Gas supply cut off for three days- Meter says &#039;Call Help&#039;</title>
                <pubDate>Mon, 17 Aug 2026 12:04:28 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156290</link>
                <description><![CDATA[ @NothappyOVO I am a letting agent ….…they are insisting I go and sit in an empty house for 4 hours waiting for an engineer. Things become clearer, it might have helped if you had said in the first place that this is an empty property and not where you were living.Could I ask a couple of simple questions here:Is the energy account for the property currently in your name during the lettings void? or is it perhaps in the landlords name? (or even in no name, just “The Occupier”)You do now say that OVO are willing to send an engineer out, they are not “refusing” like you said in your original post.It now appears to be yourself who is refusing to accept an appointment slot.How do you expect an engineer to fix or replace a meter if there is no one at the property to grant them access to do the job? ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156290</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-supply-cut-off-for-three-days-meter-says-call-help-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690">Gas supply cut off for three days- Meter says &#039;Call Help&#039;</source>
            </item>
                                
            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Mon, 17 Aug 2026 11:58:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156289</link>
                <description><![CDATA[ Welcome to the OVO Forum ​@GillyHHall and thanks for your post. If you check the thread below you’ll see I’ve listed a few different scenarios as to why this issue can happen. Please contact our Support Team, who’ll be able to fix this for you, and please do know how you get on.  To confirm, Support are far more aware of these issues now and how to fix them, so you should have more luck than last time you contacted. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156289</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
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            <item>
                <title>Standing payments still going out but not going on to the meter what do I do?</title>
                <pubDate>Mon, 17 Aug 2026 11:42:20 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156288</link>
                <description><![CDATA[ Morning ​@Malgriff, and welcome to the OVO Forum. Sorry to hear of what’s happening here. Please can you contact our PAYG Support Team, as they’ll need to look into applying the missing payments. You’ll probably need to send them a screenshot of your bank statement showing the payments that haven’t made it to the meter. Hopefully they can cancel the payments on their side, but it would be worth you contacting your bank as well, as they may be able to block any future payments on their side.  I’ve also asked about this internally, and will let you know if I hear a response, however please don’t let this stop you contacting Support yourself, as this needs to be logged on your account properly as a complaint (make sure you request this when you speak to them).   Full details of our complaints process can be found here: https://www.ovoenergy.com/feedback Let us know how you get on, and if you have any further questions. We’d appreciate if you could keep us updated with this one. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156288</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379">Standing payments still going out but not going on to the meter what do I do?</source>
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            <item>
                <title>IHD Display showing &quot;Waiting for Balance..&quot; since yesterday</title>
                <pubDate>Mon, 17 Aug 2026 11:32:31 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#post156287</link>
                <description><![CDATA[ Hi ​@ssray23 and thanks for your post. My recommendation would be to contact our PAYG Support Team, and request that they send a remote request called an ‘XJOIN’ via a system called ‘Bol’. They’ll know what this means, and this should hopefully get the device working again (as long as it’s an issue with the IHD, and not the meters themselves). When you speak to them, they’ll be able to have a look at the meters too, to see if everything’s working as it should be. Please let us know how you get on, and whether you have any other questions. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#post156287</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#comments</comments>
                <source url="https://forum.ovoenergy.com/ihd-display-showing-waiting-for-balance-since-yesterday-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355">IHD Display showing &quot;Waiting for Balance..&quot; since yesterday</source>
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            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Mon, 17 Aug 2026 11:03:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156285</link>
                <description><![CDATA[ Morning ​@jm61, I hope you’re well.  Please contact our Support Team about this, and they’ll be able to get this fixed for you. Let us know how you get on. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156285</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
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            <item>
                <title>Why are extra meter reading added to my readings history list?</title>
                <pubDate>Mon, 17 Aug 2026 10:50:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156284</link>
                <description><![CDATA[ Morning ​@RadioFox, I hope you had a good weekend. Happy to help! Just sorry you couldn’t get an answer first time around. As always, fire any more questions are way should they come up . ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#post156284</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299#comments</comments>
                <source url="https://forum.ovoenergy.com/why-are-extra-meter-reading-added-to-my-readings-history-list-140/why-are-extra-meter-reading-added-to-my-readings-history-list-21299">Why are extra meter reading added to my readings history list?</source>
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            <item>
                <title>Gas supply cut off for three days- Meter says &#039;Call Help&#039;</title>
                <pubDate>Mon, 17 Aug 2026 09:20:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156281</link>
                <description><![CDATA[ @Abby_OVO I have called at least 4 times AND been on online chat I have already complained to OVO about this.  The call centre staff are extremely rude.  I am a letting agent &amp;amp; can’t spend the best part of a day repeating myself on the phone about this issue.  I have already sent photos of the meter etc they are insisting I go and sit in an empty house for 4 hours waiting for an engineer &amp;amp; to ring them from the house so I can go through the meter screens AGAIN. ]]></description>
                <author>NothappyOVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#post156281</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-supply-cut-off-for-three-days-meter-says-call-help-159/gas-supply-cut-off-for-three-days-meter-says-call-help-15690">Gas supply cut off for three days- Meter says &#039;Call Help&#039;</source>
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            <item>
                <title>Solar power and EV charging - what am I paying?</title>
                <pubDate>Sun, 16 Aug 2026 09:14:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156275</link>
                <description><![CDATA[ @Blastoise186 Rather what I expected. While my own system can monitor what is happening it&#039;s not clear that the official metering can differentiate between sources of energy. The conclusion is that unless you have a solar-aware charger that can properly communicate with CA, do not connect your EV until late enough in the day that your solar panels have stopped generating. Otherwise, you will lose both SEG payment for energy generated and also pay to put that energy into your EV. Easy enough to work around, just a bit of an inconvenience. Something else to bear in mind when looking at supplier options. At least CA is working for me and does what it says on the tin, incompatible charger notwithstanding. ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156275</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-power-and-ev-charging-what-am-i-paying-166/solar-power-and-ev-charging-what-am-i-paying-21378">Solar power and EV charging - what am I paying?</source>
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            <item>
                <title>Solar power and EV charging - what am I paying?</title>
                <pubDate>Sat, 15 Aug 2026 22:33:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156272</link>
                <description><![CDATA[ I’ve just looked that up - I’m afraid you’ll only get paid for actual exports to the grid if you’re on SEG which you most likely are. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156272</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-power-and-ev-charging-what-am-i-paying-166/solar-power-and-ev-charging-what-am-i-paying-21378">Solar power and EV charging - what am I paying?</source>
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            <item>
                <title>Solar power and EV charging - what am I paying?</title>
                <pubDate>Sat, 15 Aug 2026 17:30:50 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156269</link>
                <description><![CDATA[ I am aware that the components I am using - in particular, the Ohme charger - are not “compatible” with CA. The charger was not my choice as it is the one supplied with Audis but at the same time, it all works, compatible or not. As I mentioned, I am also aware that very few chargers and certainly not mine are solar-aware. My car was bought in March and my solar panel installation in May so both are fairly new to me. What this means is that I am still getting to understand my pattern of usage, of the car in particular. It’s the breakdown between home and public charging that I need to understand, as well as just how well the solar panels work in my location. For simplicity, I have stayed with Ovo as my existing supplier until I am in a position to look at which supplier is the best match for my needs. It’s not an easy equation to solve so the more data I have on my own use, the better the decision I can reach.So I accept that my current setup is not optimal but it’s not too bad. However, I am also aware that CA is slightly difficult to work with; as an example, back before I had the paperwork in place for selling energy to the grid (it was exporting but I was not being paid) I tried to use my granny charger to use some of that give-away energy to charge my car. However, CA recognised that my car was charging and made me pay for it - although using my own generated energy. I guess that this is what the solar-aware chargers avoid. I can work around this (which I shall do when my CA credit is finished for the month) by unpairing my car temporarily while charging. Messy but it works, and means I “pay” the 12p/kWh that I would have been paid and not 21p that I would otherwise pay.With this previous experience, and coming back to my original question, I know that CA will be taking credit from my account for the energy I was using to charge my car recently, but it comes down to whether or not I shall receive my generation payment, or if I am losing my 12p/kWh if I generate and charge at the same time.One day it will all be simple! ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156269</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-power-and-ev-charging-what-am-i-paying-166/solar-power-and-ev-charging-what-am-i-paying-21378">Solar power and EV charging - what am I paying?</source>
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            <item>
                <title>My Pay as You Go account</title>
                <pubDate>Sat, 15 Aug 2026 13:31:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156267</link>
                <description><![CDATA[ I’m no longer able to use the Top Up App and, as advised, have downloaded the new App.  This only shows my Gas A/C which I pay by direct debit.  There doesn’t seem to be anywhere to add my electricity account so now I’m not able to top up my electricity.  I did use the online chat and was advised that I could just continue to use the existing top up app, which is obviously no longer active! ]]></description>
                <author>GillyHHall</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#post156267</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380#comments</comments>
                <source url="https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-pay-as-you-go-account-21380">My Pay as You Go account</source>
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            <item>
                <title>Standing payments still going out but not going on to the meter what do I do?</title>
                <pubDate>Sat, 15 Aug 2026 11:08:54 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156264</link>
                <description><![CDATA[ I used the website to set up 2 monthly payments for gas and electric but since the website changed the payment went out but has not shown up on the meter, I cant find the outgoing payments on my banking app to cancel from that end so what do I do? ]]></description>
                <author>Malgriff</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#post156264</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379#comments</comments>
                <source url="https://forum.ovoenergy.com/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-159/standing-payments-still-going-out-but-not-going-on-to-the-meter-what-do-i-do-21379">Standing payments still going out but not going on to the meter what do I do?</source>
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            <item>
                <title>Solar power and EV charging - what am I paying?</title>
                <pubDate>Sat, 15 Aug 2026 10:21:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156263</link>
                <description><![CDATA[ Hiya!Just trying to figure this out at the moment, but I do have a comment - your current setup is NOT compatible with Charge Anytime. To make solar panels play nice with Charge Anytime, you need a compatible Charger that has Solar support - Ohme isn’t one of them and it never was even when they were working with OVO.Since OVO has no way of knowing what’s coming via solar in your setup, you’re paying for solar power going into the EV. You may want to consider a charger swap to something else to prevent future issues. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156263</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-power-and-ev-charging-what-am-i-paying-166/solar-power-and-ev-charging-what-am-i-paying-21378">Solar power and EV charging - what am I paying?</source>
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            <item>
                <title>Solar power and EV charging - what am I paying?</title>
                <pubDate>Sat, 15 Aug 2026 09:47:54 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156262</link>
                <description><![CDATA[ Bit of background - I drive an Audi EV and have an Ohme home charger. Key points are that the charger is not supported by Charge Anytime but the car is, so I have paired my car with CA and use the charger as a dumb device. That all works fine and once I managed to get all the settings correct I have had no problems and CA decides when the car will charge - I just plug it in and let the system sort things out. I also have a solar panel installation supported by a battery; this is configured to feed the house load, then charge the battery, and then feed to the grid. I have an Ovo account which pays me for uploaded energy as well as providing my usual domestic supply. My charger is not solar-aware, unlike one or two more sophisticated chargers.And now the question! In this recent sunny weather my solar panels have been delivering 5-6kW during the day, most of which is exported and earns me 12p/kWh. I plugged my car in a couple of days ago, mid-afternoon after a long journey so low car battery level. It happened that CA decided to start charging (must have been plenty of cheap electricity on the grid?). I looked at my smart meter a little later and it said I was drawing 2kW from the grid. I concluded, after checking my solar power app, that I was generating 5kW myself and then drawing 2kW from the grid to make up the 7kW going into the car. So how much did my charging cost me? Was I &quot;exporting&quot; 5kW and earning 12p/kWh even though consuming it locally, and then &quot;paying&quot; for the power used in charging - 7kW - with my CA credit? Or will I &quot;pay&quot; with my CA account but not get any credit for power generated because it never actually reached the grid so losing my 12p/kWh? This would effectively more than double the effective price paid for charging. I hope the former but fear the latter.In the meantime I am avoiding plugging in during the day and just plug my car into the charger in the evening to avoid the situation but I am curious to know the answer! I could try to analyse the various bills and payment records but I have little faith that I could decode the arcane payment system associated with CA... ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#post156262</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/solar-power-and-ev-charging-what-am-i-paying-21378#comments</comments>
                <source url="https://forum.ovoenergy.com/solar-power-and-ev-charging-what-am-i-paying-166/solar-power-and-ev-charging-what-am-i-paying-21378">Solar power and EV charging - what am I paying?</source>
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            <item>
                <title>Is this text about a refund legit?</title>
                <pubDate>Fri, 14 Aug 2026 23:41:08 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#post156236</link>
                <description><![CDATA[ 		I’m finding it confusing as well. I have to go down all the threads to open up the replies to make sure I haven’t missed anything that’s relevant only to find, on most occasions but not all, that I’ve already read them. It’s getting a bit tedious. That’s the reason I chose not to have ‘nested’ comments on my other forum.		Agreed. This nesting thing is not working for me!! Particularly now the green highlighted number, which used to link to unread posts, is now linking to the first post. It’s pretty meaningless. ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#post156236</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#comments</comments>
                <source url="https://forum.ovoenergy.com/is-this-text-about-a-refund-legit-159/is-this-text-about-a-refund-legit-19664">Is this text about a refund legit?</source>
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            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Fri, 14 Aug 2026 18:16:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156235</link>
                <description><![CDATA[ It has been suggested elsewhere that if you still have the old app on your device then the old and new can  clash with each other, and removing the old one then lets the new one work properly.If it&#039;s still not working a few hours after removing the old one then it&#039;s time to contact support.See the green bar at the top of any forum page for the PAYG contact details. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156235</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
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            <item>
                <title>2025 Mercedes CLA EV</title>
                <pubDate>Fri, 14 Aug 2026 17:35:13 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#post156233</link>
                <description><![CDATA[ thank you Ben ]]></description>
                <author>peterm22</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#post156233</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#comments</comments>
                <source url="https://forum.ovoenergy.com/2025-mercedes-cla-ev-166/2025-mercedes-cla-ev-21354">2025 Mercedes CLA EV</source>
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            <item>
                <title>IHD Display showing &quot;Waiting for Balance..&quot; since yesterday</title>
                <pubDate>Fri, 14 Aug 2026 17:25:03 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#post156232</link>
                <description><![CDATA[ Everything was normal. But since yesterday, I noticed the IHD unit shows “Waiting for Balance..” since yesterday, been about 24 hours now.. Unplugged and plugged back in, no luck. Thankfully, I topped up recently and still have electricity.   ]]></description>
                <author>ssray23</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#post156232</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355#comments</comments>
                <source url="https://forum.ovoenergy.com/ihd-display-showing-waiting-for-balance-since-yesterday-159/ihd-display-showing-waiting-for-balance-since-yesterday-21355">IHD Display showing &quot;Waiting for Balance..&quot; since yesterday</source>
            </item>
                                
            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Fri, 14 Aug 2026 17:22:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156231</link>
                <description><![CDATA[ same thing is happening on my app, when the app updated its interface in june, it removed my electric. i’ve been using the browser payment portal but they removed it today or very recently. i need help, please. as i’m not the best with technology  ]]></description>
                <author>jm61</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156231</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
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            <item>
                <title>Is this text about a refund legit?</title>
                <pubDate>Fri, 14 Aug 2026 16:54:31 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#post156230</link>
                <description><![CDATA[ I’m finding it confusing as well. I have to go down all the threads to open up the replies to make sure I haven’t missed anything that’s relevant only to find, on most occasions but not all, that I’ve already read them. It’s getting a bit tedious. That’s the reason I chose not to have ‘nested’ comments on my other forum. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#post156230</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/is-this-text-about-a-refund-legit-19664#comments</comments>
                <source url="https://forum.ovoenergy.com/is-this-text-about-a-refund-legit-159/is-this-text-about-a-refund-legit-19664">Is this text about a refund legit?</source>
            </item>
                                
            <item>
                <title>EV Tariff and High Costs</title>
                <pubDate>Fri, 14 Aug 2026 11:15:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#post156228</link>
                <description><![CDATA[ @Ben_OVO Hi BenWas some confusion on my side on when the rebate was applied but also I changed tariffs from the 750 to 1000 miles per month.  Will monitor it now and see how I get on but seems much more as I’d expect it to be. ]]></description>
                <author>RobertH1973</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#post156228</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-tariff-and-high-costs-166/ev-tariff-and-high-costs-21289">EV Tariff and High Costs</source>
            </item>
                                
            <item>
                <title>EV Tariff and High Costs</title>
                <pubDate>Fri, 14 Aug 2026 10:55:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#post156227</link>
                <description><![CDATA[ As a reminder, if you&#039;ve switched to an EV you will not be paying for the hideously expensive fuel at filling stations. Your electricity bill will undoubtedly go up but it will be more than balanced by the lack of petrol/diesel bills assuming you are doing a similar mileage. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#post156227</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-tariff-and-high-costs-21289#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-tariff-and-high-costs-166/ev-tariff-and-high-costs-21289">EV Tariff and High Costs</source>
            </item>
                                
            <item>
                <title>2025 Mercedes CLA EV</title>
                <pubDate>Fri, 14 Aug 2026 10:24:21 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#post156226</link>
                <description><![CDATA[ Hi again ​@peterm22, To confirm - you can sign up to Charge Anytime with your 2025 CLA. The only thing to bare in mind is that Mercedes vehicles are still part of a beta with Charge Anytime, so things are still being tested, and improvements are still being made in that space.  ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#post156226</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/2025-mercedes-cla-ev-21354#comments</comments>
                <source url="https://forum.ovoenergy.com/2025-mercedes-cla-ev-166/2025-mercedes-cla-ev-21354">2025 Mercedes CLA EV</source>
            </item>
                                
            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Fri, 14 Aug 2026 10:17:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156225</link>
                <description><![CDATA[ Hey ​@Jacklamb  Sorry to hear this. We don’t have access to accounts here at the Forum so please do reach out to the Support Team so they can get the electric sorted and both supplies linked into the account/app. If you need to top up immediately while they sort that, they can do this over the phone too.   ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post156225</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
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