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    <channel>
        <title>Community Powered</title>
        <link>https://forum.ovoenergy.com</link>
        <description>On the Forum you can ask questions or take part in discussions.</description>
        <pubDate>Fri, 09 Oct 2026 17:15:01 +0200</pubDate>
                                
            <item>
                <title>Allstar EV credit ignored by DD estimated average</title>
                <pubDate>Fri, 09 Oct 2026 16:24:20 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157333</link>
                <description><![CDATA[ After a considerable length of time on the phone, I finally managed to talk to someone who suggested a sensible option. The very helpful Scottish lady, suggested I cancel my DD and just pay off the balance monthly. Obviously, we will no longer benefit from the equalising of the seasonal payments/usage but atleast we won’t be over paying, Ovo will no longer hold a credit balance for us and I won’t have to waste 2 hours per quarter on the phone. One fairly happy customer.  ]]></description>
                <author>brown_dog</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157333</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#comments</comments>
                <source url="https://forum.ovoenergy.com/allstar-ev-credit-ignored-by-dd-estimated-average-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517">Allstar EV credit ignored by DD estimated average</source>
            </item>
                                
            <item>
                <title>Allstar EV credit ignored by DD estimated average</title>
                <pubDate>Fri, 09 Oct 2026 15:58:47 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157332</link>
                <description><![CDATA[ Thank you for responding promptly. However, it is a disappointing but not surprising response! I am aware of the hoops that need to be jumped through inorder to get a refund of my own money, one of which is likely to be spending alot of time waiting for someone to answer my phone call because the app has refused the refund request. I am looking for a solution that doesn’t involve me overpaying each month or phoning the energy supplier every quarter.It seems to me that an increasing number of company car users will be charging EVs at home and 3rd parties such as AllStar will manage this. Energy suppliers that handle this sensibly will benefit from an influx of new customers. ]]></description>
                <author>brown_dog</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157332</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#comments</comments>
                <source url="https://forum.ovoenergy.com/allstar-ev-credit-ignored-by-dd-estimated-average-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517">Allstar EV credit ignored by DD estimated average</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 14:19:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157331</link>
                <description><![CDATA[ It seems there is a video on YouTube that shows you how to change the speed.Mitsubishi Electric Ecodan - How to change pump speeds on the Ecodan.https://m.youtube.com/watch?v=nWm3EoKWeWg&amp;amp;pp=0gcJCY8Co7VqN5tDI hope that helps Peter     ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157331</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Fri, 09 Oct 2026 14:02:20 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157330</link>
                <description><![CDATA[ This is an interesting discussion, especially the distinction between an unusually high bill and unusually high energy consumption. Comparing actual meter readings over the same period, checking the unit rates, and reviewing half-hourly usage data can help identify where the difference comes from. If the figures still seem inconsistent, keeping dated meter readings and requesting an official meter accuracy test are sensible next steps. Smart meters can make monitoring easier, but understanding the data and knowing how to challenge a potentially incorrect bill are equally important for consumer confidence. ]]></description>
                <author>joe miller</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157330</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>New Here: How Can I Make My Energy Bills More Affordable?</title>
                <pubDate>Fri, 09 Oct 2026 13:59:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/new-here-how-can-i-make-my-energy-bills-more-affordable-21519#post157329</link>
                <description><![CDATA[ Hi everyone, I&#039;m new to this community and looking forward to learning from your experiences. I&#039;d love to know what practical steps you recommend for reducing electricity and gas bills without compromising everyday comfort. Are there any common energy-saving mistakes people should avoid?Thanks in advance for your advice! ]]></description>
                <author>joe miller</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/new-here-how-can-i-make-my-energy-bills-more-affordable-21519#post157329</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/new-here-how-can-i-make-my-energy-bills-more-affordable-21519#comments</comments>
                <source url="https://forum.ovoenergy.com/new-here-how-can-i-make-my-energy-bills-more-affordable-138/new-here-how-can-i-make-my-energy-bills-more-affordable-21519">New Here: How Can I Make My Energy Bills More Affordable?</source>
            </item>
                                
            <item>
                <title>Allstar EV credit ignored by DD estimated average</title>
                <pubDate>Fri, 09 Oct 2026 13:35:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157328</link>
                <description><![CDATA[ Hey ​@brown_dog, You&#039;re absolutely right that our Direct Debit system has picked up on an increase in your energy usage and adjusted your billing accordingly. Unfortunately, it doesn&#039;t take charging credits into account when calculating your EV charging. I understand this might be frustrating, but from our perspective, it looks like you&#039;re using more energy, which is why your bill reflects that change.  We want to help you manage your direct debit, so our support team shouldn&#039;t adjust your direct debit amount. Making changes can cause fluctuations in your calculations. If you have built up credit on your account and would like a refund then just follow our refund guide below, and we’ll take care of the rest.   ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157328</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#comments</comments>
                <source url="https://forum.ovoenergy.com/allstar-ev-credit-ignored-by-dd-estimated-average-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517">Allstar EV credit ignored by DD estimated average</source>
            </item>
                                
            <item>
                <title>House Batteries top at low night rate</title>
                <pubDate>Fri, 09 Oct 2026 13:09:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#post157326</link>
                <description><![CDATA[ That’s exactly what I did, with the sea creature! We have an EV so are able to get their Intelligent Go tariff. We were charging the battery (13.5 kW GivEnergy all in one) in the cheap overnight hours as well as the car if it needed it. As we also have a heat pump we’re running that from the GivEnergy. It lasted most of the day in spring and autumn but in the winter the heating used those 13.5 before the evenings so we imported from the grid then.We now have solar so the battery is topped up from that during the sunny hours. There are now various schemes that take over the battery to charge and discharge and give a cash payback, but I haven’t investigated them yet. Axle Energy being one worth a look. ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#post157326</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#comments</comments>
                <source url="https://forum.ovoenergy.com/house-batteries-top-at-low-night-rate-138/house-batteries-top-at-low-night-rate-21516">House Batteries top at low night rate</source>
            </item>
                                
            <item>
                <title>Allstar EV credit ignored by DD estimated average</title>
                <pubDate>Fri, 09 Oct 2026 12:58:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157325</link>
                <description><![CDATA[ We are on the Simpler Energy plan, so it’s a variable rate. We pay by DD and the DD amount is reviewed every 3 months, the amount being determined by how much energy we use and how much our account is in credit. This system has worked fine for years and we have been happy Ovo customers.Six months ago my husband got a new company car, which is an EV. This is charged at home and they use Allstar as the 3rd party to manage the charging costs. Allstar credits our Ovo account, by bank transfer, each month, for the amount used, in the previous month.Now, every 3 months, the DD estimating algorithm, sees that we are using way more electricity and puts up our DD by a large amount. The DD estimating algorithm, completely ignores payments coming in to our Ovo account.I don’t want to have to ring Ovo every quarter and have this conversation.Any suggestions, from Ovo themselves or helpful customers, appreciated.Thank you. ]]></description>
                <author>brown_dog</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#post157325</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517#comments</comments>
                <source url="https://forum.ovoenergy.com/allstar-ev-credit-ignored-by-dd-estimated-average-166/allstar-ev-credit-ignored-by-dd-estimated-average-21517">Allstar EV credit ignored by DD estimated average</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 12:23:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157324</link>
                <description><![CDATA[ I totally agree with what you have said. For my old gas central heating system, as an experiment, I changed the pump speed from the max value it was installed at to the minimum. It made no difference, that I could see, it was now silent and it used a lot less power. On my new GCH system the pump speed is fixed.However, the COP of an ASHP is dependent on the pump speed and, as Julia has mentioned, the Daikin modulates it&#039;s pump speed according to circumstances. I don&#039;t know if your pump is running too fast and can be slowed down or it keeps the pump running at high speed to keep the COP high and the refrigeration compressor costs down. The only thing I do know is that the pump speed is much more critcal for an ASHP than a gas boiler.It sounds like you may need to get advice from a heating engineer (the installer may know) or the manufacturer or go on a forum for the Ecodan to see if anyone has any information on that subject.Peter ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157324</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>OVO has failed to issue my final bill for over 10 weeks, no refund, no GSOP compensation, and no response to formal complaint</title>
                <pubDate>Fri, 09 Oct 2026 11:43:28 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-21498#post157323</link>
                <description><![CDATA[ Update, my final billing complaint remains unresolved, and the latest response has raised a serious concern about the account balance.OVO confirmed that my electricity account closed on 17 July 2026 and that my final bill would arrive within six weeks. I raised a formal complaint on 28 September after that deadline passed.My saved OVO account record dated 2 October 2026 shows £256.02 in credit. I have retained the original record, statements and payment evidence.The Executive Complaints team now says my account is £56.45 in debit, after a £40 GSOP credit, because some electricity usage had previously been billed incorrectly. However, I have not received an itemised reconciliation explaining the change.OVO has offered a £56.45 goodwill credit to reduce this alleged debt to zero and close the complaint. The final statement has still not been issued because a billing hold remains in place.Clearing an unexplained debt is not the same as explaining what happened to my recorded credit. I am not prepared to accept a zero-balance settlement without seeing the calculation.I recognise that genuine billing errors may need correcting. I am asking OVO to identify every adjustment, provide the supporting meter readings and charges, issue the final bill, and refund whatever credit is properly due.It is unacceptable to ask me to settle a billing complaint before providing the bill and a verifiable account breakdown.Could a moderator advise how to ensure the reconciliation request reaches the relevant billing team? Have other customers successfully obtained a complete explanation and corrected refund in similar circumstances?Account details and supporting documents are available privately through OVO’s verified channels. ]]></description>
                <author>Blackegg</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-21498#post157323</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-21498#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-144/ovo-has-failed-to-issue-my-final-bill-for-over-10-weeks-no-refund-no-gsop-compensation-and-no-response-to-formal-complaint-21498">OVO has failed to issue my final bill for over 10 weeks, no refund, no GSOP compensation, and no response to formal complaint</source>
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            <item>
                <title>PowerMove, from October.</title>
                <pubDate>Fri, 09 Oct 2026 11:33:40 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157322</link>
                <description><![CDATA[ Hey ​@MCC73SR, I noticed from your screenshot that you might be using an older version of the app. Could you please check if there are any updates available on your device? Once you&#039;ve updated, give it another try, and you should see the Power Move option. Let me know if that helps!  Let me know how it goes!  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157322</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#comments</comments>
                <source url="https://forum.ovoenergy.com/powermove-from-october-156/powermove-from-october-21515">PowerMove, from October.</source>
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            <item>
                <title>House Batteries top at low night rate</title>
                <pubDate>Fri, 09 Oct 2026 11:32:42 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#post157321</link>
                <description><![CDATA[ Hi, A neighbour of ours has had household batteries installed. These are not linked to solar panels but tops them up on the lower rate (similar if not EV rate) and then runs the household off the battery during the day. Any excess can be charged back to the grid. Does anyone else do this through OVO? They are with a sea creature. ]]></description>
                <author>DFC202</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#post157321</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/house-batteries-top-at-low-night-rate-21516#comments</comments>
                <source url="https://forum.ovoenergy.com/house-batteries-top-at-low-night-rate-138/house-batteries-top-at-low-night-rate-21516">House Batteries top at low night rate</source>
            </item>
                                
            <item>
                <title>Power Move - new challenge information and changes to Power Move</title>
                <pubDate>Fri, 09 Oct 2026 11:12:02 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#post157320</link>
                <description><![CDATA[ Hey ​@PaulRimmer, If your meter isn’t communicating properly, and that can happen for a variety of reasons. If you check out the article I’ve shared below, you’ll find more helpful information to guide you. To get to the bottom of why we’re not receiving your readings and the missing data for Power Move, I recommend getting in touch with our friendly Support Team. They’ll be more than happy to take a closer look and help you out with this issue. I hope that helps! ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#post157320</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-new-challenge-information-and-changes-to-power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093">Power Move - new challenge information and changes to Power Move</source>
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            <item>
                <title>New account website in beta</title>
                <pubDate>Fri, 09 Oct 2026 11:10:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#post157319</link>
                <description><![CDATA[ Thanks ​@Firedog - I have passed this over to the team internally! ]]></description>
                <author>Bradley_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#post157319</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#comments</comments>
                <source url="https://forum.ovoenergy.com/new-account-website-in-beta-140/new-account-website-in-beta-21406">New account website in beta</source>
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            <item>
                <title>PowerMove, from October.</title>
                <pubDate>Fri, 09 Oct 2026 11:03:40 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157318</link>
                <description><![CDATA[ I&#039;m already a Beyond member. Don&#039;t see any link for Power Move. Currently playing: Wrong Train - The Psychedelic Furs ]]></description>
                <author>MCC73SR</author>
                <guid>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157318</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#comments</comments>
                <source url="https://forum.ovoenergy.com/powermove-from-october-156/powermove-from-october-21515">PowerMove, from October.</source>
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            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 10:52:05 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157317</link>
                <description><![CDATA[ I would be happy to have your Daykin system! My system is Ecodan: Preset Cylinder with 2 pumps for DWH and heating pump and separate Ecodan control box.  ]]></description>
                <author>VicByron</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157317</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
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            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 10:32:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157316</link>
                <description><![CDATA[ I can only say what my HP does (it’s a Daikin split system). The pump to send the system water through my radiators  is inside the indoor unit and it’s speed is controlled by the HP itself. It starts up fairly fast about 22litre/min, then slows down to 7 litre/min. I can’t change the speed myself. (Hope I’ve got those figures and units correct - I can check later if they look wrong).As the indoor unit is in the loft I never hear the pump unless I’m up there but it’s barely audible. Maybe your pump is on the way out ?  ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157316</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
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            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Fri, 09 Oct 2026 10:15:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157315</link>
                <description><![CDATA[ Hey ​@janie  Thanks for that update, I’m glad to hear that! Any issues at all though, don’t hesitate to reach back out to us or to squad 70. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157315</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Fri, 09 Oct 2026 10:00:57 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157314</link>
                <description><![CDATA[ That meter has lots of different information screens - is it possible there are two different readings?  Can you show a picture of what you are seeing on the meter? ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157314</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 09:53:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157313</link>
                <description><![CDATA[ I want to lower the flow speed because: 1) The pump is very loud and is very disturbing; 2) The speed is excessive for our small house; 3) The pump at max flow speed uses 90-120 watt in hour, but in normal flow speed, which is acceptable for us that I had before in spring, was only 30 watt in our, difference £160 in year average. Make sense, yes? ]]></description>
                <author>VicByron</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157313</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>PowerMove, from October.</title>
                <pubDate>Fri, 09 Oct 2026 09:46:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157312</link>
                <description><![CDATA[ Hey ​@MCC73SR  You have to register via the new Beyond Points journey. We actually have the full step by step in the following guide that will then let you sign up to Power Move there if you’re eligible. Check out the topic below, follow the steps and you should be in:  Do let us know if you have any issues. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157312</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#comments</comments>
                <source url="https://forum.ovoenergy.com/powermove-from-october-156/powermove-from-october-21515">PowerMove, from October.</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 09:43:27 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157311</link>
                <description><![CDATA[ Hi ​@VicByron  Just a request for information at the moment. I&#039;ll tag ​@juliamc to see if she is around but also ask why you would want to change the flow speed. I&#039;m asking out of total ignorance because I don&#039;t have an ASHP but I thought these units take care of everything themselves. Thanks Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157311</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Fri, 09 Oct 2026 09:08:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157309</link>
                <description><![CDATA[ P.S. I also learned that the heating with pump does not turn off automatically. When I set up heating schedule everything turn on and off according to the times set. ]]></description>
                <author>VicByron</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157309</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>PowerMove, from October.</title>
                <pubDate>Fri, 09 Oct 2026 00:19:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157307</link>
                <description><![CDATA[ Any idea where, in the app, I register for the new Power Move scheme? I&#039;ve checked it through, reinstalled it, and checked again. I cannot see where to register for Power Move. Thank you if you can help. ]]></description>
                <author>MCC73SR</author>
                <guid>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#post157307</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/powermove-from-october-21515#comments</comments>
                <source url="https://forum.ovoenergy.com/powermove-from-october-156/powermove-from-october-21515">PowerMove, from October.</source>
            </item>
                                
            <item>
                <title>New account website in beta</title>
                <pubDate>Thu, 08 Oct 2026 22:35:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#post157306</link>
                <description><![CDATA[ Usage data updated  A big bouquet to the owner of the Usage pages and others responsible. The version that turned up for me today is much improved from the frankly disappointing one we’ve been using since August. It’s really encouraging to see that updates are underway; it was beginning to look as if we were going to have to wait until sometime next year to see any improvement.Quantities are shown in kWh with three places of decimals	Trailing zeroes are rmostly] displayed	Some numerical comparisons have returned	Downloaded data give actual values.The page isn’t perfect yet, but it won’t take much to make it pretty close. Brickbats (a couple of minor ones) to follow ...  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#post157306</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/new-account-website-in-beta-21406#comments</comments>
                <source url="https://forum.ovoenergy.com/new-account-website-in-beta-140/new-account-website-in-beta-21406">New account website in beta</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 20:17:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157305</link>
                <description><![CDATA[ I’m sorry, but I don’t think there are many forumites who are familiar with AMR meters like your EDMI Atlas Mk10D. It’s used primarily in commercial settings, while OVO only serves domestic customers. We tend to assume that a ‘smart’ meter is one conforming to the SMETS and ideally connected to the SMWAN. I’ll bow out at this stage; if anyone here has the expertise to help you, you may be lucky. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157305</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>E.ON and OVO - what you need to know</title>
                <pubDate>Thu, 08 Oct 2026 17:39:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157303</link>
                <description><![CDATA[ Hopefully some different smart tariffs will appear, especially for those with solar and batteries. ]]></description>
                <author>Ksansbury</author>
                <guid>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157303</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#comments</comments>
                <source url="https://forum.ovoenergy.com/e-on-and-ovo-what-you-need-to-know-153/e-on-and-ovo-what-you-need-to-know-21070">E.ON and OVO - what you need to know</source>
            </item>
                                
            <item>
                <title>E.ON and OVO - what you need to know</title>
                <pubDate>Thu, 08 Oct 2026 16:53:03 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157301</link>
                <description><![CDATA[ I can confirm theirs is indeed vBulletin 4 - which is end of life. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157301</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#comments</comments>
                <source url="https://forum.ovoenergy.com/e-on-and-ovo-what-you-need-to-know-153/e-on-and-ovo-what-you-need-to-know-21070">E.ON and OVO - what you need to know</source>
            </item>
                                
            <item>
                <title>The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</title>
                <pubDate>Thu, 08 Oct 2026 16:29:04 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157300</link>
                <description><![CDATA[ I have the pump: “30-007A IMP Pumps 10 -25-130” and Ecodan FTC 7. I am trying to change the flow speed in service menu, but the pump does not change speed.Any idea, what it can be, because in spring I was able to change the flow speed? The Ecodan using RC wireless temperature controller.This connection is from the pump  ]]></description>
                <author>VicByron</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#post157300</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514#comments</comments>
                <source url="https://forum.ovoenergy.com/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-138/the-heater-pump-can-t-change-the-speed-of-the-pump-flow-ftc-7-ecodan-21514">The heater pump. Can&#039;t change the speed of the pump flow. FTC 7. Ecodan.</source>
            </item>
                                
            <item>
                <title>E.ON and OVO - what you need to know</title>
                <pubDate>Thu, 08 Oct 2026 16:09:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157299</link>
                <description><![CDATA[ Hey ​@Firedog, At the moment, nothing changes , and it’s business as usual! We&#039;re aware that E.On has their own community, but we don’t have any updates on our plans or theirs just yet. If we hear anything that affects our community, we promise to keep everyone in the loop about what’s coming next. Thank you for your support! ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157299</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#comments</comments>
                <source url="https://forum.ovoenergy.com/e-on-and-ovo-what-you-need-to-know-153/e-on-and-ovo-what-you-need-to-know-21070">E.ON and OVO - what you need to know</source>
            </item>
                                
            <item>
                <title>E.ON and OVO - what you need to know</title>
                <pubDate>Thu, 08 Oct 2026 15:59:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157298</link>
                <description><![CDATA[ Thanks for the update, ​@Chris_OVO . One PFAQ - what happens to us - the OVO Community forum members? E.On has a very active and effective forum, too, but it’s even more difficult to navigate than this one. I think it’s based on vBulletin. If they were to merge, I’d rather continue with the OVO one. Home - E.ON Next Community   ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#post157298</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/e-on-and-ovo-what-you-need-to-know-21070#comments</comments>
                <source url="https://forum.ovoenergy.com/e-on-and-ovo-what-you-need-to-know-153/e-on-and-ovo-what-you-need-to-know-21070">E.ON and OVO - what you need to know</source>
            </item>
                                
            <item>
                <title>Does anyone know when the new website will be finished?</title>
                <pubDate>Thu, 08 Oct 2026 15:34:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157296</link>
                <description><![CDATA[ im pay as you go for both, but set up a monthy scedual for the electric, so both pay as you go, ive tried to log into the app, but it says i need to chnage my password, when i try it says that you guys are haveing issues with password changeing rn  ]]></description>
                <author>Keira</author>
                <guid>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157296</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#comments</comments>
                <source url="https://forum.ovoenergy.com/does-anyone-know-when-the-new-website-will-be-finished-153/does-anyone-know-when-the-new-website-will-be-finished-21510">Does anyone know when the new website will be finished?</source>
            </item>
                                
            <item>
                <title>Power Move - new challenge information and changes to Power Move</title>
                <pubDate>Thu, 08 Oct 2026 15:22:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#post157295</link>
                <description><![CDATA[ Why are you not getting enough readings ? This is not my fault  ]]></description>
                <author>PaulRimmer</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#post157295</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-new-challenge-information-and-changes-to-power-move-156/power-move-new-challenge-information-and-changes-to-power-move-19093">Power Move - new challenge information and changes to Power Move</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Thu, 08 Oct 2026 14:43:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157294</link>
                <description><![CDATA[ @Peter E 	In linear/non-nested discussions the very useful feature that avoids the need for nesting is to be able to mark a section of text and just Reply to that. You mark a section of text and then you get a Reply bubble come up to create a new reply. This is very useful where someone has made a long post with multiple points and you just want to single out and reply to one of them.	 I believe that what ​@Peter E  is describing there is the way it works on a forum hosted on Discourse software.The one where I moderate does allow threaded and unthreaded replies, there are two different reply buttons like this:I addition it allows you to highlight a section of text and quote it as described above.Once quoted it shows the username you are quoting and an up-arrow link to where you are quoting from, as highlighted in the first screenshot above. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157294</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Thu, 08 Oct 2026 14:24:10 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157293</link>
                <description><![CDATA[ Hi Ben, I used some advice from Nukecad and instead of checking each and every Economy 10 heating block I relooked at everything over 24 hour periods and compared them with the previous THTC days, so it&#039;s coming in slightly cheaper plus an additional evening heating slot which makes me no worse off than before so I won&#039;t bother harassing squad 70, will keep an eye on it myself and as and when the rest of the heating goes on and gets increased I have the option of switching the evening slot off if necessary. I know what I used last winter so will have a fair idea of costs etc. Many thanks for your input and thanks to ​@Nukecad for the advice. Problem resolved hopefully.  ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157293</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Thu, 08 Oct 2026 14:08:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157292</link>
                <description><![CDATA[ Thanks ​@Lukepeniket_OVO  &amp;amp; ​@Chris_OVO , I hope this can be resolved. ]]></description>
                <author>skyefarmer</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157292</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 13:27:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157291</link>
                <description><![CDATA[ if the meter had many internal registers that still wouldnt effect the total KWH  consumption total. The total is the total, doesnt matter how they monitor it surely. The meter is a EDMI Atlas MK10D and im sure as you suggest what might of happened the electricity company would of stated that. Appreciate your input. ]]></description>
                <author>mochy</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157291</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 13:01:05 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157289</link>
                <description><![CDATA[ There doesn’t seem to be much progress with this enquiry. My first reaction would be that it must be really, really difficult to alter the contents of a smart meter’s internal memory, and it would take a specialist engineer to do were it even possible.It is much more likely that the meter has several internal registers and the supplier is currently not looking at the same ones as before. Someone might be able to come up with suggestions if you were to post photos of the meter clear enough for the display and all the markings on the meter itself to be legible. If you’re concerned about privacy, just obscure the last three or four digits of the Meter Serial Number. None of the other markings are sensitive personal information.  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157289</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Thu, 08 Oct 2026 12:38:40 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157288</link>
                <description><![CDATA[ @juliamc If you’re getting notifications on topics you’ve not engaged with - if you head to the bottom of the OP - make sure the bell notification is showing as ‘unfollow’ as it may have auto subscribed you.  Check to see if the bell icon shows as you’re following the threadIf this is not showing as you’re following the thread I’m not entirely sure why you’d be getting notifications about this post, unless you’d previously engaged with it and people maybe responding to one of your historic comments. ]]></description>
                <author>Bradley_OVO</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157288</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 12:16:13 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157287</link>
                <description><![CDATA[ No it didnt reach its cycle as it was on 114,216 KWH to start. This has nothing to do with finance this has to do with someone in a company chainging a display on a smart meter which apparently cant be done but it has been done and people with smart meter should be very worried  ]]></description>
                <author>mochy</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157287</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Thu, 08 Oct 2026 11:43:21 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157286</link>
                <description><![CDATA[ You’re in really good hands now that you’ve got the OVO experts on your case, ​@skyefarmer.One thing I found slightly alarming: “Currently no storage heaters and expensive panel heating and hot water.” Without storage heaters, there’s no advantage being on a tariff like Economy 7. A panel heater really provides comfort only when it’s on; any heat it generated will dissipate very quickly unless the building is especially well insulated. On Economy 7, then, you’d be paying a significant premium to run heating equipment during the day. One of the attractive features of THTC was the separate 24-hour ‘heating’ rate, intended to power non-storage heating equipment if the offpeak-charged storage heaters weren’t enough. I’ve not heard of anyone who’s had a smart meter installed that successfully reproduces THTC’s three-rate arrangement*. This is why many THTC refugees opted for an Economy 10 plan; it charges storage heaters up at night and boosts them twice during the day and evening. The daytime and evening slots make it possible to run both extra heating equipment and other power-hungry appliances at the lower rate.Let’s wait and see what ​@Lukepeniket_OVO comes up with.  *  I don’t know that OVO have even tried, but installations by other suppliers using twin-element meters have not apparently been particularly successful. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157286</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 11:42:25 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157285</link>
                <description><![CDATA[ Hey ​@mochy, If you’ve already reached out to British Gas and OFGEM but didn’t get the resolution you were hoping for, I understand how frustrating that can be. At this point, your best option might be to chat with a solicitor about what steps you could take next. Just keep in mind that if you haven’t experienced any financial loss, it might be challenging for them to find a strong basis for your case. Also, have you considered the possibility that your meter simply hit its numerical limit (99,999 kWh) and reset back to 0? That was pretty common with older style meters. They would complete their reading cycle and then restart without any intervention. The good news is that newer meters usually have a much higher capacity to avoid this issue or make it happen less often. It could be worthwhile to check in with British Gas to see if that’s what happened with your meter. I’ve included an article below that discusses this situation further:  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157285</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
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            <item>
                <title>Direct Debit more than doubling!</title>
                <pubDate>Thu, 08 Oct 2026 11:23:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157284</link>
                <description><![CDATA[ Hey ​@kp23  As Nukecad mentioned, it might be worth checking in with the Support Team on this. We don’t have access to accounts here at the Forum to know what may have caused such an increase so it’ll definitely be worth speaking with them to see what may have caused this.  ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157284</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#comments</comments>
                <source url="https://forum.ovoenergy.com/direct-debit-more-than-doubling-140/direct-debit-more-than-doubling-21512">Direct Debit more than doubling!</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 11:21:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157283</link>
                <description><![CDATA[ The origional complaint was with British gas as the readings had been altered on the billing which was in black and white and a new total KWH  reading was put on the smart meter. I have not lost money and that was never the point. What i wanted to know was who changed the total KWH on the smart meter. I mean it must of been someone. It went from 114,216 KWH to 2768 KWH so i wanted to know who did it and how is it possible. We went from half hourly reading to a downgrade to go with British gas lite but the total KWH  it records will not be afeected . So all i wanted was thew information below , nothing difficult about the request but no one will answerHow would I obtain the records regarding our meter . The physical KWH  reading on our meter has been altered externally so I am looking for the following data, I know it’s Logged with audit trails. 1)Tamper detection and event logging2)Cumulative kWh reading stored inside the meter and when it was altered3) Configuration changes4) Data flow (DCC logs) All i get told is that it cant be altered but it has and its that simple  ]]></description>
                <author>mochy</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157283</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Thu, 08 Oct 2026 11:02:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157282</link>
                <description><![CDATA[ Thanks for confirming that, it looks like one is from the logged in web account and one is taken from the refunds policy webpage? I know in the app it does recommend speaking with Support if a refund request isn’t available online. I am going to feed all of this back to the team as I can see on the refund policy page it does mention that 1 month rule but also goes on to say you can then apply online if the above criteria are met which isn’t the case so it sounds like that update has been missed when the policy changed.  Apologies for any confusion cause, hopefully the team can get all of this information aligned soon, and again, I’m glad the Social Media team were able to help get things sorted. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157282</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Thu, 08 Oct 2026 11:00:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157281</link>
                <description><![CDATA[ Hey ​@mochy, Welcome to the community! One suggestion that could have happened here is that the meter was sending readings from one register, but British Gas were billing to a different register, and the difference between both sets of reads are the same, so the charges would be the same, but the numbers different. Have you raised a complaint with British Gas? If so what was the outcome of the complaint at the time? I assume it wasn’t upheld if you’ve also went to OFGEM?  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157281</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
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            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Thu, 08 Oct 2026 10:22:33 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157280</link>
                <description><![CDATA[ Morning ​@skyefarmer, ​@Lukepeniket_OVO beat me to the punch! We just wanted to give you an update that we&#039;ve all your details and are doing our best to resolve your issue as quickly as possible. We’ll need to carry out another meter installation to ensure everything works perfectly with your setup. Luke and I will keep in touch and make sure we’re keeping an eye on everything to help things move along smoothly for you. Once we’ve got the installation done, we’ll have someone follow up on your complaint to make sure they understand the situation fully and can look into it properly. If you have any questions, don’t hesitate to send us a message. We might also reach out to you for any extra information we might need.  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157280</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Thu, 08 Oct 2026 10:08:09 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157279</link>
                <description><![CDATA[ @Abby_OVO it would be better for people if it actually said that you can still contact support for a refund if you have less than 3 months direct debit accrued. The way it is worded especially the headline is extremely missleading.  ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157279</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
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            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Thu, 08 Oct 2026 10:07:50 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157278</link>
                <description><![CDATA[ Some absolutely fantastic advice being given here =]Just so yo​@skyefarmer we are working through some things in the background and will be in touch soon =] ]]></description>
                <author>Lukepeniket_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157278</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Thu, 08 Oct 2026 10:03:18 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157277</link>
                <description><![CDATA[ Both screenshots are from the website ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157277</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
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            <item>
                <title>gas card replacement</title>
                <pubDate>Thu, 08 Oct 2026 09:54:50 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157276</link>
                <description><![CDATA[ Hey ​@Amylf1993  I’m glad to see Nukecad has already stopped by with some helpful advice here on this one. If you’ve not yet followed that advice, please do get in touch with the Support Team so they can get this arranged for you.  Let us know how you get on. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157276</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-card-replacement-159/gas-card-replacement-21511">gas card replacement</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Thu, 08 Oct 2026 09:52:04 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157275</link>
                <description><![CDATA[ Hey ​@Shelagh McKay Jones  I’m glad to see the social media team reached out and got that sorted.  The amount refundable is different on the app when completing this via self service than what can be done by the Support Team. As Nukecad mentioned, the amount you can self serve via the app is different and does require 3 months Direct Debit is kept in the account, where as with the Support Team, who can complete further assurances and check, is 1 month. It would be interesting to know where that second screenshot was taken from as in the app it does mention the 3 months like that first screenshot does. The following topics may also be helpful here:  ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157275</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Thu, 08 Oct 2026 09:46:07 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157274</link>
                <description><![CDATA[ If you’re unsure by all means reach back out to Squad 70 for reassurance. I don’t think anyone could blame you for feeling stressed about this, especially as we are heading into Winter soon. Please keep us updated as to how you get on when you speak to them. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157274</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Can&#039;t log in to online account - get message &quot;We&#039;re working on a new website for you&quot;</title>
                <pubDate>Thu, 08 Oct 2026 09:45:44 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#post157273</link>
                <description><![CDATA[ Hey @SIMON MARTIN  Thanks for popping back to us with that update. I’m glad to hear that the team were able to get to the bottom of that and get things sorted for you in the end.  ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#post157273</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#comments</comments>
                <source url="https://forum.ovoenergy.com/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446">Can&#039;t log in to online account - get message &quot;We&#039;re working on a new website for you&quot;</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Thu, 08 Oct 2026 09:18:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157272</link>
                <description><![CDATA[ Thanks ​@Nukecad . It is becoming clear that OVO knowingly installed a smart meter in a way that could not possibly reproduce the functionality of the previous THTC setup. My tenant was a vulnerable person and would have had no clue what was going on. I am trying to pick up the pieces. Currently no storage heaters and expensive panel heating and hot water. ]]></description>
                <author>skyefarmer</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157272</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 23:32:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157269</link>
                <description><![CDATA[ there’s definitely something funny going on with the threads with Best answers, like the one I’ve linked above. The same weird behaviour is happening with:I have been getting multiple notifications for every comment on it, though I don’t think I’ve taken part in the ‘conversation’ so I don’t know why. However if I click on the link in the notification that sends me to the best answer and again I can’t get out of the loop !!! ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157269</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 22:43:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157268</link>
                <description><![CDATA[ The headline quite clearly says I can&#039;t get a refund. However after posting publicly on Facebook they have contacted me and have now processed a refund. In previous years I did not have this rigmarole to get my own money back. They are clearly misleading people. ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157268</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Can&#039;t log in to online account - get message &quot;We&#039;re working on a new website for you&quot;</title>
                <pubDate>Wed, 07 Oct 2026 20:27:09 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#post157267</link>
                <description><![CDATA[ It’s finally sorted now when I contacted OVO via webchat - it took ages to get it rectified and they had to go into the portal themselves to record my new updated email address (outlook) and then send a link for me there to change my details and get a password. I can’t believe that there were problems like this, because my previous email (ntlworld) was always straight forward logging in when I had readings to send. God only knows what they did to create this monumental problem, but I reckon you need to check with your own IT dept / website creators to see whether or not their overzealous tendency to keep ‘revamping/reformulating/redesigning/re-formatting’ the website( (ie. your version of ‘new improved recipe!!’) could have had an adverse effect on some customers not being able to log in using their existing emails - these teething issues ALWAYS happen without fail whenever any upgrades or revamps of websites are in order. ]]></description>
                <author>SIMON MARTIN</author>
                <guid>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#post157267</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446#comments</comments>
                <source url="https://forum.ovoenergy.com/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-140/can-t-log-in-to-online-account-get-message-we-re-working-on-a-new-website-for-you-19446">Can&#039;t log in to online account - get message &quot;We&#039;re working on a new website for you&quot;</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 17:59:25 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157266</link>
                <description><![CDATA[ Thanks Nukecad, it&#039;s something I have never thought about in the past and only now because I am trying to make sure my Economy 10 is working as it should and using the correct amount of credit as it&#039;s running ,am probably overthinking and over stressing over this, will keep an eye on it ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157266</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 17:57:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157265</link>
                <description><![CDATA[ Thanks for that extra information ​@Shelagh McKay Jones However that is not saying that you have to keep 3-months in credit.What it is saying is that if/when asking for a refund of credit online you have to leave 3-months credit. (It&#039;s  always been like that).However if you contact support you can request a refund of credit leaving just 1-months credit.The difference is simply if you request the refund yourself online or if you contact support to do the refund. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157265</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 17:48:26 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157264</link>
                <description><![CDATA[ I&#039;ve found that looking at the daily Live Balance the SC tends to be taken off overnight, but it can sometimes be mid day or even later before the previous day&#039;s usage is deducted. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157264</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Can Energy Suppliers manipulate smart meter reading remotely?</title>
                <pubDate>Wed, 07 Oct 2026 17:21:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157263</link>
                <description><![CDATA[ I have had my smart meter at work altered to have a different total kwh reading .I asked for evidence of the followingHow would I obtain the records regarding our meter . The physical KWH  reading on our meter has been altered externally so I am looking for the following data, I know it’s Logged with audit trails.1)Tamper detection and event logging2)Cumulative kWh reading stored inside the meter and when it was altered3) Configuration changes4) Data flow (DCC logs)These are all industry related questions, OFGEM have refused to investigate because british gas complained. I would be very worried about the ability of these companies to change them because its been done to mine ]]></description>
                <author>mochy</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#post157263</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291#comments</comments>
                <source url="https://forum.ovoenergy.com/can-energy-suppliers-manipulate-smart-meter-reading-remotely-136/can-energy-suppliers-manipulate-smart-meter-reading-remotely-15291">Can Energy Suppliers manipulate smart meter reading remotely?</source>
            </item>
                                
            <item>
                <title>Direct Debit more than doubling!</title>
                <pubDate>Wed, 07 Oct 2026 16:38:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157262</link>
                <description><![CDATA[ Not on a fixed plan, I’m on Simpler Energy.Also, there’s no notable change in my usage. ]]></description>
                <author>kp23</author>
                <guid>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157262</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#comments</comments>
                <source url="https://forum.ovoenergy.com/direct-debit-more-than-doubling-140/direct-debit-more-than-doubling-21512">Direct Debit more than doubling!</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 16:19:36 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157260</link>
                <description><![CDATA[ I got the £5 bit wrong but the rest is correct and is from their website. I posted on Facebook tagging them and the have agreed a refund now.  ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157260</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 16:17:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157259</link>
                <description><![CDATA[   ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157259</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 15:37:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157257</link>
                <description><![CDATA[  might be back to the drawing board for me tonight then because if the standing charge came off before 1.35 am then it looks like the evening block didn&#039;t use credit will keep it monitored,  if it came off between the end of the evening charge and end of early morning charge it still didn&#039;t use much credit, oh dear, feel am going round in circles  ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157257</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Introducing Beyond Points</title>
                <pubDate>Wed, 07 Oct 2026 15:13:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157256</link>
                <description><![CDATA[ Errr … ​@Ben_OVO says4pm - 7pm will always be 4pm - 7pm… except when it won’t! At 4pm UTC today, my kitchen clock will show 5pm. If I remember to do all that boring end-of-summertime stuff, at 4pm UTC on 26 October my kitchen clock will show 4pm.Either you’re trying to wind me up like that clock, or I should be waiting until it says 8 pm tonight before switching on my steam TV and sticking a ready meal in the microwave. Which is it?  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157256</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#comments</comments>
                <source url="https://forum.ovoenergy.com/introducing-beyond-points-167/introducing-beyond-points-21475">Introducing Beyond Points</source>
            </item>
                                
            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 15:03:01 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157255</link>
                <description><![CDATA[ @janie good news, I’m glad it all appears to be working as it should be now. Fingers crossed there won’t be any further hiccups relating to all of this! In answer to your question, the daily standing charge will normally be deducted at around midnight, but can sometimes take a bit longer. In general, by the time you’ve woken up the daily standing charge should have been deducted from the balance that day. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157255</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 15:02:40 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157254</link>
                <description><![CDATA[ Without a Communications Hub attached to the meter there is absolutely no way that they can be getting any automated readings.You (or your tenant) wold(will) have to send in regular readings yourself to avoid estimated bills.That being the case then I can’t see why you could not send in readings for peak (TOU rate 1) and off-peak (presumably TOU Rate 2) and be billed for an E7, E9, or E10 tariff on that basis.Maybe it’s more of a procedural issue?my account has a big banner at the top saying something about “unsuitable tariff”. The customer support people attempt to set me up with Economy 7, but at a later point in the system, the selection of Economy 7 is rejected. It is quite unusual to have a smart meter with no communications hub, so that oddity may be what is causing  the problem?i.e. The system expects a communicating smart meter, and is rejecting E7 because your isn’t/can’t be communicating.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157254</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 14:26:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157252</link>
                <description><![CDATA[ Thanks ​@Firedog . It’s encouraging that the meter should be able to function once configured. There is no Vodafone signal, the only mobile phone operator locally is EE. When cycling through the displays on the meter this morning, one displayed “Signal strength -99dB”, which looks to me like the default display for “no signal”. I shall look for a Meter Exchange Label. Also, when setting up the account I agreed to 30min meter readings, but on a subsequent call Support said they were not receiving any readings. ]]></description>
                <author>skyefarmer</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157252</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 14:25:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157251</link>
                <description><![CDATA[ I’m sorry, but ​@Chris_OVO managed to respond before I got to post my reply. Thanks so much for the photo - it explains a lot!The meter is not communicating with OVO. To do so, it needs an extra element - a Communications Hub (CH) usually intimately connected on top of the meter where there’s just a blanking cover now, but sometimes a bit ‘outside the box’ so to speak. I’ve not seen a photo before of a meter deliberately installed with no CH - the engineer must have been pretty confident that no signal would ever reach it. 	  	The meter has an ALCS designed to switch power on to the storage heaters only at the start of an offpeak period. You would have to watch the heaters to see what the ALCS is doing - what times it switches the heaters (most probably including an immersion heater in the hot water tank) and off again. It’s the cable labelled LLL that’s serving the heating circuit.	  	At the time the photo was taken, there was no power to the heating circuit. This is shown by the little ‘open switch’ icon labelled ıı in the bottom right-hand corner of the display. It shows something different if the heating power is on.	  	Without a CH, I don’t think there’s any way OVO that can configure this meter where it is. It has to be done either at headquarters or over the air. I’m fairly sure this means you’re stuck with single-rate billing until the meter can be exchanged.  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157251</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>Direct Debit more than doubling!</title>
                <pubDate>Wed, 07 Oct 2026 14:21:07 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157250</link>
                <description><![CDATA[ Have you just finished a Fixed Plan?That can often come as a shock when the new tariffs are much higher than what you had fixed at, as they are currently.If you haven’t just come off a fix then it sounds like you may have an inflated (much too high) Future Assessed Consumption figure (FAC).We’ve seen that a few times, and I’ve had it myself a few years ago with my FAC  for gas being 3x what it should have been.You should contact support and ask them to check your FAC against your previous 12 months usage.If there is a big difference then they should lower the DD, however you may have to contact them every 3-months when the computer does a new DD calculation and puts it up again.You might want to do that check yourself  first, you can find your FAC on the “Plan” page of the online account, and of course your last 12 months usage can be seen from your bills. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157250</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#comments</comments>
                <source url="https://forum.ovoenergy.com/direct-debit-more-than-doubling-140/direct-debit-more-than-doubling-21512">Direct Debit more than doubling!</source>
            </item>
                                
            <item>
                <title>gas card replacement</title>
                <pubDate>Wed, 07 Oct 2026 14:09:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157249</link>
                <description><![CDATA[ That’s not something that can be done on the forum.You will need to contact support and ask for a replacement card:  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157249</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-card-replacement-159/gas-card-replacement-21511">gas card replacement</source>
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            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 14:06:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157248</link>
                <description><![CDATA[ 	They are now saying that we have to have at least three months credit plus £5. 	 When making such a statement giving a link or a screenshot would be helpful.So could I ask where you are seeing that?  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157248</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 13:43:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157247</link>
                <description><![CDATA[ Thanks.Just FYI, modern smart meters are designed so that they work properly even though communication with the mothership is lost, so readings have to be submitted manually. However, the initial set-up at installation time normally requires the meter to be in communication to complete the commissioning process. This includes acquiring the Tariff Switching Table (the timetable that e.g. tells a multi-rate meter when to switch from recording on the peak register to recording on the offpeak one and vice versa) and the ALCS calendar (a timetable to determine when power to storage heaters etc. is switched on and off). In locations like Skye with unreliable communication, it would be prudent to pre-configure the meter with these details just in case commissioning over-the-air doesn’t work. OVO Support should be able to tell you whether the meter is communicating properly; they can request a meter reading while you wait, for example. That would then explain why any attempt at remote configuration fails if indeed it does. If Support stop being helpful (that does happen!), the next stage is to enter a formal complaint, in writing. This isn’t necessarily unpleasant - it just enables a process to start involving staff in a position to do something about the problem being ‘complained’ about. Here’s how: Want to make a complaint? | Our complaints procedure | OVO Energy.  How is the mobile phone coverage at the cottage, particularly Vodafone’s? Any Internet connection there?And - I’m just being curious here - the engineer who installed the new meter should have left a ‘Meter Exchange Label’ close by it, a form on a flimsy bit of paper with details of who completed it and of the old and new meters. If it’s there, it should say whether the engineer was one of OVO’s own or a sub-contractor.  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157247</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>Share your experience of night time battery charging</title>
                <pubDate>Wed, 07 Oct 2026 13:32:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157246</link>
                <description><![CDATA[ Thank you so much for your kindness as ever, Ben, so much warmth always from this wonderful forum and its knowledgeable and kind folk.  Cheers….Walt ]]></description>
                <author>waltyboy</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157246</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#comments</comments>
                <source url="https://forum.ovoenergy.com/share-your-experience-of-night-time-battery-charging-138/share-your-experience-of-night-time-battery-charging-21482">Share your experience of night time battery charging</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 12:53:22 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157245</link>
                <description><![CDATA[ @Peter E sounds ideal and easier to follow   ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157245</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Direct Debit more than doubling!</title>
                <pubDate>Wed, 07 Oct 2026 12:20:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157244</link>
                <description><![CDATA[ I’m used to increases each year, but this time around my Direct Debit is more than doubling.What is going on and how can anyone possibly justify this? ]]></description>
                <author>kp23</author>
                <guid>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#post157244</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/direct-debit-more-than-doubling-21512#comments</comments>
                <source url="https://forum.ovoenergy.com/direct-debit-more-than-doubling-140/direct-debit-more-than-doubling-21512">Direct Debit more than doubling!</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 11:24:33 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157241</link>
                <description><![CDATA[ Thanks for the helpful suggestion. I&#039;ll try that but I still think it leaves you trying to find the particular thread (nest) in the first place. In linear/non-nested discussions the very useful feature that avoids the need for nesting is to be able to mark a section of text and just Reply to that. You mark a section of text and then you get a Reply bubble come up to create a new reply. This is very useful where someone has made a long post with multiple points and you just want to single out and reply to one of them. So you have the name of the poster, their quote and your reply. This gives the context for your reply so threading/nesting isn’t necessary and it makes sense in a linear format. With a bit of dexterity and mental gymnastics you can also collate several quotes from different threads/nests into one reply. In your new reply, there is a little up arrow on the quoted text to take you back to where it originated from to see if it was taken out of context if you had concerns about that. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157241</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 11:21:10 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157240</link>
                <description><![CDATA[ Thanks ​@Chris_OVO . I’ve attached pic of my new meter.  ]]></description>
                <author>skyefarmer</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157240</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 11:10:54 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157238</link>
                <description><![CDATA[ Yes I did track that down but it didn’t work ! Only continued to show me the best answer and nothing else  The thread in question is I could get used to it if it worked !! But it doesn’t. ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157238</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
            </item>
                                
            <item>
                <title>gas card replacement</title>
                <pubDate>Wed, 07 Oct 2026 11:06:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157237</link>
                <description><![CDATA[ I need a gas card replacement  ]]></description>
                <author>Amylf1993</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#post157237</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/gas-card-replacement-21511#comments</comments>
                <source url="https://forum.ovoenergy.com/gas-card-replacement-159/gas-card-replacement-21511">gas card replacement</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 11:04:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157236</link>
                <description><![CDATA[ I agree with you ​@juliamc, ​@Nukecad. On my other forum I&#039;ve switched off threaded (more accurately described as nested) replies because I&#039;m missing out on what members have said. Sometimes I can&#039;t even find my own replies because I&#039;ve had the thought I might have got it wrong/incomplete with hindsight and had to go into my own profile and track it down there. I don&#039;t have anything against threaded/nested format itself. I would just like the ability to switch it off for me. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157236</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 11:01:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157235</link>
                <description><![CDATA[ Sorry to hear you’re not finding the ‘Threaded Replies’ easy to configure - it has been quite a large change (I imagine even more jarring for a tenured community that has gone most of it’s life without this change).One manual way around this to make sure you’re only seeing the latest comments made on a post would be to head to the top of every thread and click on where it says ‘Oldest first’ and changing it to ‘Newest first’: Here’s where you can find this filterThis way, the thread is positioned in the opposite direction where you can work backwards on any new engagement within each thread. We’ll continue to monitor Gainsights updates and changes to ‘Threaded Replies’ as time goes on as I imagine they’re getting lots of similar concerns or questions.  ]]></description>
                <author>Bradley_OVO</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157235</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Introducing Beyond Points</title>
                <pubDate>Wed, 07 Oct 2026 10:52:41 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157234</link>
                <description><![CDATA[ My Agile peak (4-7pm) shifts twice a year relative to UTC/GMT. it aligns to local time (with Daylight Saving) not UTC/GMT. It&#039;s a pain but I&#039;ve mostly automated the shift. I&#039;ll be grateful when they stop doing that as they&#039;ve threatened to do but not got round to it. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157234</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#comments</comments>
                <source url="https://forum.ovoenergy.com/introducing-beyond-points-167/introducing-beyond-points-21475">Introducing Beyond Points</source>
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            <item>
                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 10:50:18 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157233</link>
                <description><![CDATA[ ​@Ben_OVO  have monitored it for the last 24 hours and it seems to be charging and using credit as it should be, bearing in mind this heating is on minimum and only in one room at present so I will obviously monitor it as the season progresses and the other heaters are switched on and the required temperature is increased. If it&#039;s going to be unaffordable I might have to switch the 4 hour evening block off and switch it back on for the early morning charge. I don&#039;t mind paying for the luxury of warmth but not for warmth I&#039;m not actually needing late in the evening, that&#039;s just false economy. We&#039;ll see what happens in the coming months, on a side note, do you know what time the daily standing charges come off the credit or is it random times, I&#039;ve never paid attention in the past but it would be interesting to know for factoring in to the cost.Thanks  ]]></description>
                <author>janie</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157233</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
            </item>
                                
            <item>
                <title>OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</title>
                <pubDate>Wed, 07 Oct 2026 10:38:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157232</link>
                <description><![CDATA[ They are now saying that we have to have at least three months credit plus £5.  Think it&#039;s time to look for a new provider  ]]></description>
                <author>Shelagh McKay Jones</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#post157232</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-140/ovo-have-sent-an-email-about-my-direct-debit-why-are-you-increasing-my-monthly-payment-when-i-m-already-in-credit-9860">OVO have sent an email about my Direct Debit - Why are you increasing my monthly payment when I’m already in credit?</source>
            </item>
                                
            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 10:35:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157231</link>
                <description><![CDATA[ Morning ​@skyefarmer and welcome to the community!  Before the meters were replaced, do you happen to know if your address had access to multi-rate plans? If you could share a photo of the meter and the surrounding wiring, that would really help us understand your current setup!  For accounts like yours, calls usually go to our specialist heating team, so it’s possible that you’ve already chatted with them. There might be a little system issue that’s stopping them from moving you to Economy 7. If that’s the case, they’ve likely raised a technical ticket with our back office to look into it and help you switch to a plan that suits your setup better.  Once we have a chance to see the meter and your setup, we’ll be in a great position to give you more tailored advice.  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157231</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>Does anyone know when the new website will be finished?</title>
                <pubDate>Wed, 07 Oct 2026 10:22:38 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157230</link>
                <description><![CDATA[ Hi ​@Keira and welcome to the OVO Forum community, I hope you’re well. Thanks for your post, and sorry to see what’s happening here. You’ve mentioned that you ‘tended to pay gas pay as you go’. I just need to check - are you still an OVO customer for gas, and still Pay As You Go (PAYG)? If you pay monthly for electricity, but are PAYG for gas, then you won’t be able to log in and manage both accounts, if both supplies are on the same account. because the supplies are split PAYM / PAYG, they need to be split across two separate accounts, so that you can access each separately, as they work in different ways. If both supplies are on the same account, then the other option you’d have (and the tidier option in my opinion) would be to move the gas onto pay monthly, so that your Direct Debit would cover both fuels together. You’d then just have the one pay monthly account for both. It might also be the case that there’s some other sort of issue here that’s preventing you from logging in. For example, it could be the case that your email address is linked to an old disused account, and must be removed, and the email address updated on the correct, current account. We don’t have access to your account via the Forum, so you’ll need to contact our Support Team to ask them what’s happening, and they should be able to see the status of the account(s), and the issue preventing the log in. Please do let me know how it goes when you speak to them, and if you have any further questions.   ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157230</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#comments</comments>
                <source url="https://forum.ovoenergy.com/does-anyone-know-when-the-new-website-will-be-finished-153/does-anyone-know-when-the-new-website-will-be-finished-21510">Does anyone know when the new website will be finished?</source>
            </item>
                                
            <item>
                <title>Introducing Beyond Points</title>
                <pubDate>Wed, 07 Oct 2026 09:57:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157229</link>
                <description><![CDATA[ ​@Firedog UTC, so 4pm - 7pm will always be 4pm - 7pm. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157229</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#comments</comments>
                <source url="https://forum.ovoenergy.com/introducing-beyond-points-167/introducing-beyond-points-21475">Introducing Beyond Points</source>
            </item>
                                
            <item>
                <title>New Feature: Introducing &#039;threaded&#039; replies</title>
                <pubDate>Wed, 07 Oct 2026 09:47:34 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157228</link>
                <description><![CDATA[ Sorry to drag this old complaint back but this Thread stuff just doesn’t work for me. I do look at the latest posts most days but I’m sure I’m missing a lot of the ‘previous’ posts unread by me, (ie indicated by the green number) as I can usually only locate the ‘last’ one. Today I can’t get to any previous post at all on the thread that has a ‘best answer’. Clicking on See in thread at the bottom of the best answer just gets me in a spiral. No other posts are showing. ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#post157228</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/new-feature-introducing-threaded-replies-21281#comments</comments>
                <source url="https://forum.ovoenergy.com/new-feature-introducing-threaded-replies-153/new-feature-introducing-threaded-replies-21281">New Feature: Introducing &#039;threaded&#039; replies</source>
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            <item>
                <title>Share your experience of night time battery charging</title>
                <pubDate>Wed, 07 Oct 2026 09:44:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157227</link>
                <description><![CDATA[ ​@waltyboy I’ve added the Eco Innovator badge to your Forum account just to say thanks for the help you’ve given here, and on many threads in the past. Cheers! ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157227</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#comments</comments>
                <source url="https://forum.ovoenergy.com/share-your-experience-of-night-time-battery-charging-138/share-your-experience-of-night-time-battery-charging-21482">Share your experience of night time battery charging</source>
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            <item>
                <title>Share your experience of night time battery charging</title>
                <pubDate>Wed, 07 Oct 2026 09:21:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157226</link>
                <description><![CDATA[ Thanks for writing up all this great info ​@waltyboy - much appreciated.  ​@madgolfermk80 hopefully a lot of the info on this thread will help you make your decision. Let us know what you decide. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#post157226</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/share-your-experience-of-night-time-battery-charging-21482#comments</comments>
                <source url="https://forum.ovoenergy.com/share-your-experience-of-night-time-battery-charging-138/share-your-experience-of-night-time-battery-charging-21482">Share your experience of night time battery charging</source>
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            <item>
                <title>Mitsubishi ecodan ftc6</title>
                <pubDate>Wed, 07 Oct 2026 09:13:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/mitsubishi-ecodan-ftc6-21506#post157225</link>
                <description><![CDATA[ Morning ​@Peter E, Thanks for all this info - some really good points. ​@Stane I hope this has been helpful. As ​@Peter E says, let us know if you have any further questions, and also if you find a resolution we’d love to hear about is, as having these questions answered can help others in the same situation. We hope to hear back from you . ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/mitsubishi-ecodan-ftc6-21506#post157225</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/mitsubishi-ecodan-ftc6-21506#comments</comments>
                <source url="https://forum.ovoenergy.com/mitsubishi-ecodan-ftc6-138/mitsubishi-ecodan-ftc6-21506">Mitsubishi ecodan ftc6</source>
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                <title>Tariff not switched from THTC to Economy 10 as agreed?</title>
                <pubDate>Wed, 07 Oct 2026 09:09:37 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157224</link>
                <description><![CDATA[ Thanks ​@janie, fingers crossed we’ll be hearing back from you with good news. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#post157224</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491#comments</comments>
                <source url="https://forum.ovoenergy.com/tariff-not-switched-from-thtc-to-economy-10-as-agreed-138/tariff-not-switched-from-thtc-to-economy-10-as-agreed-21491">Tariff not switched from THTC to Economy 10 as agreed?</source>
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            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 08:52:05 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157223</link>
                <description><![CDATA[ Thanks Firedog. I own the cottage, but the change of meters happened whilst the cottage was tenanted. I knew nothing about the switch until the tenant moved out on Sep 14th. On having a look in the cottage I saw the new meter, called OVO to setup a new account. Apparently at the OVO end, my account has a big banner at the top saying something about “unsuitable tariff”. The customer support people attempt to set me up with Economy 7, but at a later point in the system, the selection of Economy 7 is rejected.I don’t think the tenant used the heating over the summer, so problem only showing up now.I think it’s possible that the new meter cannot communicate with outside world. We are remote. ]]></description>
                <author>skyefarmer</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157223</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>Failed switch from THTC in Highlands</title>
                <pubDate>Wed, 07 Oct 2026 00:16:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157222</link>
                <description><![CDATA[ Sorry to hear that the migration from THTC didn’t go smoothly for you.When the meter exchange was booked (a long time ago, perhaps? It’s 3 months since the RTS signal was finally cut off ...), you would have been asked to choose a plan to replace THTC. Did you opt for Economy 7 (E7) then? With storage heaters, you may also have been offered E9 or E10. Do you have written confirmation of your choice, perhaps in the notification you had about the meter engineer’s visit?This matters, because meters are usually pre-configured for the plan chosen. While it might be possible to change to single-rate metering later, it’s not straightforward to change from single-rate to Economy 7 as you seem to be asking for. Things may have changed a bit in the past couple of years, but this certainly used to call for a meter exchange. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#post157222</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/failed-switch-from-thtc-in-highlands-21508#comments</comments>
                <source url="https://forum.ovoenergy.com/failed-switch-from-thtc-in-highlands-136/failed-switch-from-thtc-in-highlands-21508">Failed switch from THTC in Highlands</source>
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            <item>
                <title>Introducing Beyond Points</title>
                <pubDate>Tue, 06 Oct 2026 23:56:58 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157221</link>
                <description><![CDATA[  Thanks, ​@Chris_OVO - but you skirted round the question! I’ll try again:The peak period is 4-7pm. Is that local time or UTC? 	Do I have to adjust the times that things switch on around sunset to avoid using them during the peak period? 	Or since the emphasis has shifted 180º from avoiding using stuff during peak hours to increasing usage during offpeak hours, doesn’t it matter? ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#post157221</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/introducing-beyond-points-21475#comments</comments>
                <source url="https://forum.ovoenergy.com/introducing-beyond-points-167/introducing-beyond-points-21475">Introducing Beyond Points</source>
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            <item>
                <title>Does anyone know when the new website will be finished?</title>
                <pubDate>Tue, 06 Oct 2026 23:10:53 +0200</pubDate>
                <link>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157220</link>
                <description><![CDATA[ Hello, does anyone know when the new website will be finished? the old pay as you go website says you cant top up there and sends you to this one, this one STILL says they are working on a new website, i tended to pay my gas though pay as you go and have a direct debit for my electric, but this just means i have no way to add more when i need to.   ]]></description>
                <author>Keira</author>
                <guid>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#post157220</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/does-anyone-know-when-the-new-website-will-be-finished-21510#comments</comments>
                <source url="https://forum.ovoenergy.com/does-anyone-know-when-the-new-website-will-be-finished-153/does-anyone-know-when-the-new-website-will-be-finished-21510">Does anyone know when the new website will be finished?</source>
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                <title>Moved into new property and I owe previous tenants bill, why?</title>
                <pubDate>Tue, 06 Oct 2026 18:19:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moved-into-new-property-and-i-owe-previous-tenants-bill-why-7064#post157219</link>
                <description><![CDATA[ 	1- Yes, if you want the debt collectors to stop sending you letters then you have to give your details and proof of when you moved in.	(Otherwise how do they know that it isn&#039;t your debt, and you are telling porkies?).	I can understand your reluctance  but if they don&#039;t have your details then how can they rule you out?	2- No, once a company has told debt a debt collection agent to chase a debt they then leave it up to the DC afent to chase the debt - if the debt collectors are chasing the wrong person then you have to sort that out with the debt collectors. The company are not going to tell rhe DC to stop because someone still owes them (but not you) and still needs chasing.	The form does not ask if YOU were the tenant, it asks if the property was tenanted. It&#039;s really a question for the landlord, how are you supposed to know how long it may have been empty before you moved in?	“The period in question” means the period during which the debt arose.	I see though that it&#039;s only a yes/no option - it should really have a ‘don&#039;t know’. Personally unless you know it was empty then I&#039;d put “yes”, you are not saying that you occupied the premises, just that a previous tenant was.	  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moved-into-new-property-and-i-owe-previous-tenants-bill-why-7064#post157219</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moved-into-new-property-and-i-owe-previous-tenants-bill-why-7064#comments</comments>
                <source url="https://forum.ovoenergy.com/moved-into-new-property-and-i-owe-previous-tenants-bill-why-144/moved-into-new-property-and-i-owe-previous-tenants-bill-why-7064">Moved into new property and I owe previous tenants bill, why?</source>
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