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    <channel>
        <title>Community Powered</title>
        <link>https://forum.ovoenergy.com</link>
        <description>On the Forum you can ask questions or take part in discussions.</description>
        <pubDate>Wed, 04 Nov 2026 02:42:40 +0100</pubDate>
                                
            <item>
                <title>PAYG final refund doesn&#039;t match the balance shown online?</title>
                <pubDate>Tue, 03 Nov 2026 21:42:18 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#post157837</link>
                <description><![CDATA[ Hi yes, I have screen shots and downloaded statement pdfs  ]]></description>
                <author>Marty71</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#post157837</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#comments</comments>
                <source url="https://forum.ovoenergy.com/payg-final-refund-doesn-t-match-the-balance-shown-online-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479">PAYG final refund doesn&#039;t match the balance shown online?</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 18:00:56 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157836</link>
                <description><![CDATA[ @Ben_OVO Hi.it has now been sorted and I have accessed the Kia and Ovo Apps.The problem was ridiculous due to wording.Ovo asked “do you already have Charge Anytime”I answered NO obviously,as I didn’t yet have it,but I should have said YES.Funny old world ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157836</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Network Repeater Installation for Smart Meters</title>
                <pubDate>Tue, 03 Nov 2026 17:46:55 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/network-repeater-installation-for-smart-meters-21637#post157835</link>
                <description><![CDATA[ Dear OVO I live in a grade 2 listed building where metered are installed in the basement.  The stone walls are so thick that the Smart Metering Wide Area Network cannot penetrate through to the meters. Accordingly our concierge needs to read over 50 meters every month as we do not have access to the restricted area where the meters are installed.   What we need to have installed is a mobile signal repeater, also called a cellular signal booster installed so that :1. Smart meters can be installed 2. Meter readings can be obtained automatically 3 customers can manage energy usage more accurately 4. Ofgen Smart meter installation targets can be met .  As I understand it a donor antenna can be installed on the outside of the building that picks up the network, and the repeater re-broadcasts it inside through a coverage antenna in the cellar. Who can I speak to to have a survey done to assess the viability of this as a solution to all residents in our building?   ]]></description>
                <author>martynjgreen</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/network-repeater-installation-for-smart-meters-21637#post157835</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/network-repeater-installation-for-smart-meters-21637#comments</comments>
                <source url="https://forum.ovoenergy.com/network-repeater-installation-for-smart-meters-136/network-repeater-installation-for-smart-meters-21637">Network Repeater Installation for Smart Meters</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 16:52:19 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157834</link>
                <description><![CDATA[ @woodstok2000 Hi.The EV2 is on the dropdown box on my application but for some reason I come to a halt and can’t get to the end of the process  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157834</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>WHD notification letters query.</title>
                <pubDate>Tue, 03 Nov 2026 16:06:14 +0100</pubDate>
                <link>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157833</link>
                <description><![CDATA[ That’s probably the first thing I would have said, but my monthly bill always arrives within a couple of days of being sent out. ]]></description>
                <author>DaveThorn76</author>
                <guid>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157833</guid>
                <category>Extra Support </category>
                <comments>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#comments</comments>
                <source url="https://forum.ovoenergy.com/whd-notification-letters-query-168/whd-notification-letters-query-21636">WHD notification letters query.</source>
            </item>
                                
            <item>
                <title>WHD notification letters query.</title>
                <pubDate>Tue, 03 Nov 2026 15:29:24 +0100</pubDate>
                <link>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157832</link>
                <description><![CDATA[ That’s more likely Royal Mail being a snail again!OVO isn’t the only place I’ve had that with... ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157832</guid>
                <category>Extra Support </category>
                <comments>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#comments</comments>
                <source url="https://forum.ovoenergy.com/whd-notification-letters-query-168/whd-notification-letters-query-21636">WHD notification letters query.</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 15:16:35 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157831</link>
                <description><![CDATA[ I don’t think it’s the 3-pin charger that’s the issue.  I just filled out the same form with my EV details (VW ID7) and said I had a 3-pin charger and it gave me the below, so you definitely can join CA with a 3-pin charger if your car is compatible. I notice the Kia EV2 isn’t in the drop down list so that may be the problem - if you select ‘other’ and add your EV manually it automatically defaults to ‘not compatible’ even if the EV is on the compatible list.  If you try the form and select the EV3 it says you are compatible, if you select ‘other’ and then write EV3 it says you are not compatible.I would suggest contacting the charge anytime team to discuss the issue.   ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157831</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Rewards and recognition for our community</title>
                <pubDate>Tue, 03 Nov 2026 14:25:26 +0100</pubDate>
                <link>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#post157830</link>
                <description><![CDATA[ Thank you so much for this shout-out…my slight efforts seem to me to be indeed pale set against the numerous and unfailing fly knowledgeable contributions of so many others.  As always, thank you for your kindness and for the enduring warmth and patience which makes this Forum such a safe and welcoming resource, even for an old fuddy-daddy such as myself! All the best, Walt ]]></description>
                <author>waltyboy</author>
                <guid>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#post157830</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#comments</comments>
                <source url="https://forum.ovoenergy.com/rewards-and-recognition-for-our-community-153/rewards-and-recognition-for-our-community-20747">Rewards and recognition for our community</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 14:11:49 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157829</link>
                <description><![CDATA[ I do have a smart meter on economy 9 tarrif and it is communicating normally  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157829</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 14:08:59 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157828</link>
                <description><![CDATA[ I do have a smart meter on the Economy 9 tarrif ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157828</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 14:07:50 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157827</link>
                <description><![CDATA[ @bricon1937 The only chargers that are mentioned other than 3 pin are all 7 kw ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157827</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>WHD notification letters query.</title>
                <pubDate>Tue, 03 Nov 2026 14:06:25 +0100</pubDate>
                <link>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157826</link>
                <description><![CDATA[ Can someone have a word with OVO’s Administration Department? I had already noticed that my Warm Home Discount had been put onto my OVO account while I was submitting meter reads via my online account, earlier in October.Today - 3 November 2026 - I had 2 letters from OVO come through the door.One notifying me that I had been granted the Warm Home Discount, and the other notifying me that it had been paid onto my account.Both letters were dated 20 October, and have only just arrived.Seems a long time between them being printed out, dispatched and arriving through my door, and a bit weird that both notification and confirmation letters were sent out on the same day. ]]></description>
                <author>DaveThorn76</author>
                <guid>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#post157826</guid>
                <category>Extra Support </category>
                <comments>https://forum.ovoenergy.com/extra-support-168/whd-notification-letters-query-21636#comments</comments>
                <source url="https://forum.ovoenergy.com/whd-notification-letters-query-168/whd-notification-letters-query-21636">WHD notification letters query.</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 14:05:26 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157825</link>
                <description><![CDATA[ @Ben_OVO Hi,I have tried this often and not got anywhere.I have added photos to show the process and as you will see I can get no further than the page that says “Here’s what you can do to get Charge Anytime “Surely there must be someone who can tell me if Charge Anytime is compatible with 3 pin charging ?Fed up wasting my time on it .  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157825</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>PAYG final refund doesn&#039;t match the balance shown online?</title>
                <pubDate>Tue, 03 Nov 2026 13:53:30 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#post157824</link>
                <description><![CDATA[ Hi Marty71. Im actually in a similar situation to yourself. I had a PAYG account and moved out December last year and got a different energy supplier. I just happened to check my OVO Account online and noticed I had a closing credit balance of £628, following a final meter reading and had no idea about this. Literally the second I mentioned this to OVO they wiped away that credit, altered all my online statements and my closing balance is £0!!! Have you had any progress or issues? I’ve done a lot of research about this topic over the past month and can advise you what to do and where you legally stand. After my research I’ve found that OVO are quite renowned for doing this and sometimes even telling old customers that actually they are in Debit, putting people into debt. Luckii saved and screenshotted all my statements before OVO changed them.So first thing I wanted to ask you was do you have a copy of your original statements especially the closing statements before OVO got their hands on them? If so great!! Secondly, if you do have a copy, does it show a final physical meter reading? Or an estimated reading? Let me know and I can advise and help you further if you like? Unfortunately if you don’t have a copy of that final statement, there maybe not much you can do. Would be happy to help.  Thanks Becky ]]></description>
                <author>BexLee141529</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#post157824</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479#comments</comments>
                <source url="https://forum.ovoenergy.com/payg-final-refund-doesn-t-match-the-balance-shown-online-159/payg-final-refund-doesn-t-match-the-balance-shown-online-21479">PAYG final refund doesn&#039;t match the balance shown online?</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Tue, 03 Nov 2026 13:43:40 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157823</link>
                <description><![CDATA[ Have phoned today but not helpful. I am also at work and they asked me to reset my charger which I cannot do. I had done all the other things they recommended already. They said will raise a tech issue but last time this happened no one ever called me back.  ]]></description>
                <author>HeatherCC</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157823</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>Ovo Data Breach-notified them a week ago and no response</title>
                <pubDate>Tue, 03 Nov 2026 13:39:48 +0100</pubDate>
                <link>https://forum.ovoenergy.com/general-153/ovo-data-breach-notified-them-a-week-ago-and-no-response-21635#post157822</link>
                <description><![CDATA[ I notified ovo of a bereavement. They responded with a completed direct debit mandate from another customer, including their bank account details.I emailed them a week ago of this data breach and no response or anything. The customer needs to be notified as a matter of urgency. Should I email another dept or is this now just in the 8 week response cycle?Thanks! ]]></description>
                <author>miaowlicious</author>
                <guid>https://forum.ovoenergy.com/general-153/ovo-data-breach-notified-them-a-week-ago-and-no-response-21635#post157822</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/ovo-data-breach-notified-them-a-week-ago-and-no-response-21635#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-data-breach-notified-them-a-week-ago-and-no-response-153/ovo-data-breach-notified-them-a-week-ago-and-no-response-21635">Ovo Data Breach-notified them a week ago and no response</source>
            </item>
                                
            <item>
                <title>Rewards and recognition for our community</title>
                <pubDate>Tue, 03 Nov 2026 12:47:07 +0100</pubDate>
                <link>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#post157820</link>
                <description><![CDATA[ October’s Community Highlights: Celebrating our top contributors Morning all, This month we’ve seen the Forum get slightly busier, which we always expect as the days get shorter and temperatures get colder . There’s been some great contributions across the community so, as usual, it’s been difficult for our team to pick the best of the bunch. Here’s the winners for October:  Member of the Month: ​@Nukecad  ​We’ve chosen ​@Nukecad for Member of the Month as he’s been really helpful across multiple threads in the community over the last month. We were very thankful for this great post announcing the Warm Home Discount (WHD), and the clear info that it gives:  This post has already got over 400 views, and we’d highly recommend that you read it, if you believe that you’re eligible for the WHD. Thanks for this ​@Nukecad! ​@Nukecad also gave great advice and a ‘best answer’ on this thread relating to unexplained gas usage following a new boiler installation, and this will no doubt help others in the same situation  Thanks as always for all your help in the community ​@Nukecad, especially as we head towards the Winter - the advice you’ve given could help others to save money and stay warm at the hardest time of the year. We’ll be sending you a prize by way of thanks .   The runner-up: ​@waltyboy  We’re shouting out ​@waltyboy for October, for the great advice he’s given on this thread about battery charging during nighttime hours:  Thanks for this ​@waltyboy - we really do appreciate your efforts here, and the time you’ve taken to write up such a detailed account of your own setup - super helpful. I’ve also added the ‘Helpful hero’ badge to your Forum profile. I’ll be in touch to arrange your prize .  How did they do it? (And how can you?) Our Rewards &amp;amp; Recognition system is designed to celebrate everyone who makes this forum a better place. You don&#039;t need to be a technical genius to climb the leaderboard; you just need to be helpful! Earn points by:Providing the &quot;Best Answer&quot;: When your reply solves a problem, your points skyrocket.	Receiving &quot;Likes&quot;: High-quality, empathetic advice earns you reputation from your peers.	Starting Discussions: Thoughtful questions and conversations that spark engagement are the backbone of our community. The Perk: High scores unlock exclusive badges, higher Community Ranks, and first-look access to new OVO features. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#post157820</guid>
                <category>General</category>
                <comments>https://forum.ovoenergy.com/general-153/rewards-and-recognition-for-our-community-20747#comments</comments>
                <source url="https://forum.ovoenergy.com/rewards-and-recognition-for-our-community-153/rewards-and-recognition-for-our-community-20747">Rewards and recognition for our community</source>
            </item>
                                
            <item>
                <title>MCS certificate missing? How can i get one?</title>
                <pubDate>Tue, 03 Nov 2026 12:44:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/extra-support-168/mcs-certificate-missing-how-can-i-get-one-19873#post157819</link>
                <description><![CDATA[ I just got my MCS cert from the mycerts.co website! took about 2 hours  ]]></description>
                <author>thegje</author>
                <guid>https://forum.ovoenergy.com/extra-support-168/mcs-certificate-missing-how-can-i-get-one-19873#post157819</guid>
                <category>Extra Support </category>
                <comments>https://forum.ovoenergy.com/extra-support-168/mcs-certificate-missing-how-can-i-get-one-19873#comments</comments>
                <source url="https://forum.ovoenergy.com/mcs-certificate-missing-how-can-i-get-one-168/mcs-certificate-missing-how-can-i-get-one-19873">MCS certificate missing? How can i get one?</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Tue, 03 Nov 2026 11:26:49 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157816</link>
                <description><![CDATA[ If you are unable to access the reply through the link then I can copy the text here. ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157816</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 11:04:00 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157815</link>
                <description><![CDATA[ @bricon1937 have you been a Charge Anytime customer before? Please could you try onboarding onto the Charge app without being redirected there from the Kia app, eg as if you’re signing up to Charge Anytime disregarding the Kia app completely. If you pass this (and connect via an eligible Kia) the final step will be to go back to the Kia UK app to link the vehicle once Charge Anytime is initialsed in the OVO app. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157815</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Bad Communication 👎</title>
                <pubDate>Tue, 03 Nov 2026 10:31:33 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157813</link>
                <description><![CDATA[ A warm welcome to the OVO Forum ​@fran.58fd. If you need to reset the password for your online account, please follow these steps: Visit https://my.ovoenergy.com/login	Click ‘set up account’	Enter your email address when prompted	You’ll be sent an email containing a link to set a new password	Once you’ve set a new password you should have access to the online account Let me know how this goes.   ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157813</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#comments</comments>
                <source url="https://forum.ovoenergy.com/bad-communication-136/bad-communication-21633">Bad Communication 👎</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Tue, 03 Nov 2026 10:30:11 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157812</link>
                <description><![CDATA[ ​@HeatherCC good morning, Did you speak to Charge Anytime about this following ​@Blastoise186’s advice? ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157812</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Tue, 03 Nov 2026 10:28:48 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157811</link>
                <description><![CDATA[ Good point ​@woodstok2000. ​@bricon1937 if you have a smart meter, you’ll also need to make sure that it’s communicating with us as it should be:   ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157811</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Tue, 03 Nov 2026 10:23:12 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157810</link>
                <description><![CDATA[ Thanks For the update ​@stumadey. I hope the engineer can get the smart meter working ok. I’m not sure why the meter not working would prevent the tariffs from being displayed on your online account - that would be a separate issue. Did you get a new tariff sorted when you spoke to Customer Services?   ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157810</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Tue, 03 Nov 2026 10:19:36 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157809</link>
                <description><![CDATA[ Great news ​@arashmohazzab, I’m happy you could log in in the end . Here’s a series of guides that’ll help you navigate the online account / app:  Let us know if you have any further questions. You’ll find other helpful FAQ guides in our Forum Library section here.  ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157809</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>Swapping from Charge app to Kia app</title>
                <pubDate>Tue, 03 Nov 2026 09:32:39 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157808</link>
                <description><![CDATA[ @ianbar if everything is set up through the charger then the model of EV doesn’t matter, but it’s different if Charge Anytime is set up through the EV itself. If it’s set up through the EV, and the EV is a Kia that’s eligible for direct integration via the Kia app, then it needs to be set up through the Kia app. The full Charge Anytime FAQs for Kia owners can be found here. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157808</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#comments</comments>
                <source url="https://forum.ovoenergy.com/swapping-from-charge-app-to-kia-app-166/swapping-from-charge-app-to-kia-app-21535">Swapping from Charge app to Kia app</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 22:20:13 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157806</link>
                <description><![CDATA[ Hi ​@Atesz0209  This isn&#039;t my area as such but what I have done is ask Chat to give me the top three potential issues to see if any of those are worth exploring from your point of view. It maybe that you can discount some straight away from what you already know but you phrased your query quite succinctly and that usually prompts a useful response. https://chatgpt.com/share/6ae8fd03-f3a8-83ed-9f45-a8d6d78a7d94?ogimg=plain If you can discount any of the suggestions or add further information I can add to the query I&#039;ve made. I hope this is a useful contribution to your issue.  Peter   ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157806</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Bad Communication 👎</title>
                <pubDate>Mon, 02 Nov 2026 18:27:27 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157805</link>
                <description><![CDATA[ As this is a first post then I had assumed it was the online account password that needs changing.However you can change your passwords yourself;If it&#039;s for this forum then you can change your own password in your profile.If it&#039;s for the app the you can change your own password on the login screen.If it&#039;s for the app the you can change your own password on the login screen.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157805</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#comments</comments>
                <source url="https://forum.ovoenergy.com/bad-communication-136/bad-communication-21633">Bad Communication 👎</source>
            </item>
                                
            <item>
                <title>Bad Communication 👎</title>
                <pubDate>Mon, 02 Nov 2026 18:05:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157804</link>
                <description><![CDATA[ It’s also good to specify is it about your energy account or the forum one? ]]></description>
                <author>costeek</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157804</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#comments</comments>
                <source url="https://forum.ovoenergy.com/bad-communication-136/bad-communication-21633">Bad Communication 👎</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Mon, 02 Nov 2026 18:03:38 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157803</link>
                <description><![CDATA[ Yes that is exactly what you/she needs to reace her olf PAYG.A smart credit meter - even if it can&#039;t connect and so she has to send in readings.*If Abbey has contacted the person that I think she has then they can soon arrange for that to happen.*There are thousands of non-communicating smart meters in use around the country, and their “owners” just send in readings. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157803</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Bad Communication 👎</title>
                <pubDate>Mon, 02 Nov 2026 17:54:39 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157802</link>
                <description><![CDATA[ I&#039;m not sure what you mean by “bad to get hold of”There is a choice of contact methods - telephone, web chat  social media (facebook, instagram  ,  or email.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157802</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#comments</comments>
                <source url="https://forum.ovoenergy.com/bad-communication-136/bad-communication-21633">Bad Communication 👎</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Mon, 02 Nov 2026 17:44:10 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157801</link>
                <description><![CDATA[ @Ben_OVO Hi.What I have discovered so far.I have tried via the Kia App.The Kia APP then tells me I need to have the Ovo App first and sends me in that direction.When I try to sign up in the Ovo App,I get so far entering all the required details and then the final page freezes and I cannot progress further.No explanation given ‍♂️On trying a different method from an Ovo advert on the internet,I completed all the required information and was then given the notice “ your setup isn’t compatible with Charge Anytime just yet””But this doesn’t mean you can’t get it in the future “They then go on to sell me Smart Chargers.I find the 3 pin setup I have more than adequate for my travels.Hope someone can throw some light on when this may be sorted or I will look at other providers to see if they offer the service.Hope this clears helps others with the same problem.  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157801</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Mon, 02 Nov 2026 17:43:29 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157800</link>
                <description><![CDATA[ Thank you ​@Nukecad for explaining. Because OVO refers her current prepayment meter as a traditional prepayment meter they said they can&#039;t swap to pay monthly (or credit) meter (non smart) and can&#039;t install a smart meter because of signal. You&#039;re right, I am struggling to get them to understand!  I assume they can install smart without signal? Sorry if I sound stupid, I just want to make sure we are asking for the right thing ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157800</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Mon, 02 Nov 2026 17:41:48 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157799</link>
                <description><![CDATA[ I&#039;m a bit confused now because the smart meter not connecting should have no effect whatsoever on your being able to see the tatiffs.The two things are not connected in any way at all.(I can see the tarrifs, as in my screenshot above, and I&#039;m not even an OVO customer anymore). ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157799</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Mon, 02 Nov 2026 17:12:10 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157798</link>
                <description><![CDATA[ I can see quite easily the miscommunication.Nothing you say in that last post mentions changing from PAYG to Credit billing.It does appear that you are giving customer suppot the impression that what you want is a smart PAYG meter. (So that she can top up ftom home without having to go to the shops).Indeed it also seems that that is what the two engineers turned up to do, but they couldn&#039;t do that because there is no smart signal.Asking for a traditional meter has just muddied the waters - traditional meters of either type are simply no longer available.It needs to be made very clear that the required job is to replsce an old PAYG meter  with a new credit smatt meter.We understand what is needed here, but you seem to be struggling to get customer support to understand.Hopefully the expert that Abbey has contacted can get the correct/needed job logged into the system for you. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157798</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 16:49:46 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157797</link>
                <description><![CDATA[ Not smart valves; just standard heads, all fully open. ]]></description>
                <author>Atesz0209</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157797</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 16:44:42 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157796</link>
                <description><![CDATA[ What you describe sounds exactly what I suspected in my first reply, it sounds like the radiator valves are closed at 22 and so the water is just circulating around the pipes (and it&#039;s hot enough so when it does cool it only tskes 30 sec to heat again) - however if the Tado is set to 22.5 then the valves open and the water can circulate through the radiators. A larger volume of water that takes longer to heat.So the question is are the radiator valves smart Tado ones?Not sure if this will be of help to you, but it looks worth a read:https://heatable.co.uk/boiler-advice/tado-smart-heating-thermostat-reviewJust to ask - How was the system being controlled before you got the Tado? ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157796</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Bad Communication 👎</title>
                <pubDate>Mon, 02 Nov 2026 16:39:18 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157795</link>
                <description><![CDATA[ Why are you so bad to get hold of? All i want is to reset my password!!  ]]></description>
                <author>fran.58fd</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#post157795</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/bad-communication-21633#comments</comments>
                <source url="https://forum.ovoenergy.com/bad-communication-136/bad-communication-21633">Bad Communication 👎</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Mon, 02 Nov 2026 13:35:30 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157794</link>
                <description><![CDATA[ Hi, Many thanks for your answer.Fortunately. I could login and will submit my meter.  ]]></description>
                <author>arashmohazzab</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157794</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>Replacing Fox EV charger with Hypervolt</title>
                <pubDate>Mon, 02 Nov 2026 12:54:05 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157787</link>
                <description><![CDATA[ Thanks ​@Ben_OVO. I was a bit pushed for time to add the link to the blog so thanks for that.  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157787</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#comments</comments>
                <source url="https://forum.ovoenergy.com/replacing-fox-ev-charger-with-hypervolt-166/replacing-fox-ev-charger-with-hypervolt-21558">Replacing Fox EV charger with Hypervolt</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Mon, 02 Nov 2026 12:46:47 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157786</link>
                <description><![CDATA[ Turns out the issue is with my smart gas meter unable to connect ovo are sending engineer out in a couple of weeks On previous visits they couldn&#039;t get it to work so fingers crossedElectric has always worked ok ]]></description>
                <author>stumadey</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157786</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Mon, 02 Nov 2026 12:39:56 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157785</link>
                <description><![CDATA[ ​@LightsOut a warm welcome to the OVO Forum - I hope you’re well. Thanks very much for posting, and for the helpful screenshots. In my opinion, there’s a good chance that the gas meter could have been set to a monthly reading schedule instead of half-hourly, and so the usage being shown is estimated.  I’d recommend checking your online account / app, and updating the gas reading schedule to half-hourly. You can do so by following this guide:  Once you’ve changed the reading schedule you’ll see the ‘Usage’ pages updating within 24 - 48 hours. Let us know how you get on! ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157785</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Mon, 02 Nov 2026 12:34:07 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157783</link>
                <description><![CDATA[ Welcome to the OVO Forum ​@bricon1937. I’ve updated your profile to display your EV ownership. The only way for you to sign up to Charge Anytime without getting a compatible charger installed is through the Kia app: To access Charge Anytime you’ll need to download the Kia app and follow the instructions in the in-app Charge Anytime banner to connect your EV. Have you had any further luck trying this? ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157783</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Swapping from Charge app to Kia app</title>
                <pubDate>Mon, 02 Nov 2026 12:30:11 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157774</link>
                <description><![CDATA[ Thanks Ben,  I hear what you say (or rather have been told) but I have been reliably informed that when charging is controlled by the charger app, Charge Anytime does not know what vehicle is connected.  I doubt this has changed, so I suspect my work around would work.  It is only of academic interest to me as I am continuing with my original set up with the Hypervolt controlling.  But perhaps you can confirm that use of the Kia app is not obligatory.  Should it become so I will be changing supplier. ]]></description>
                <author>ianbar</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157774</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#comments</comments>
                <source url="https://forum.ovoenergy.com/swapping-from-charge-app-to-kia-app-166/swapping-from-charge-app-to-kia-app-21535">Swapping from Charge app to Kia app</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Mon, 02 Nov 2026 12:25:25 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157754</link>
                <description><![CDATA[ Hi ​@arashmohazzab and thanks for your post. Welcome to the OVO Forum community .  If you can email the reads across via hello@ovoenergy.com that’d be great. Sorry to hear you’re unable to log in just now - it might be because the account is still being set up. Please can you try these steps: Visit https://my.ovoenergy.com/login	Click ‘set up account’	Enter your email address when prompted	You’ll be sent an email containing a link to set a new password	Once you’ve set a new password you should have access to the online account Let me know how this goes. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157754</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
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            <item>
                <title>Swapping from Charge app to Kia app</title>
                <pubDate>Mon, 02 Nov 2026 12:08:08 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157721</link>
                <description><![CDATA[ To confirm ​@AlG I’ve relayed this to Charge Anytime who’ve confirmed: Once the customer switches the EV3 will not be available in the OVO Charge app - they must switch and charge in the Kia UK app ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157721</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#comments</comments>
                <source url="https://forum.ovoenergy.com/swapping-from-charge-app-to-kia-app-166/swapping-from-charge-app-to-kia-app-21535">Swapping from Charge app to Kia app</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Mon, 02 Nov 2026 12:06:25 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157720</link>
                <description><![CDATA[ Morning ​@stumadey and thanks for your post. If the end date on your gas tariff is before 25/12/2026, then you should be able to see your renewal options via the online account / app:  If you’re not able to see your renewal options, then you can check the link Blastoise186 has sent to get an idea of the rates. Ultimately though, you’ll need to contact our Support Team to renew your tariff, if the option isn’t there online. If you get in contact, they&#039;ll be able to give you a quote, and will be able to renew your plan if you wish. Let us know how you get on. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157720</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Mon, 02 Nov 2026 12:05:13 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157719</link>
                <description><![CDATA[ Hey, not sure how there has been miscommunication.  As we have explained the situation since Nov 2025. When she first moved in the traditional prepayment meter was faulty. The OVO advisor (over Web chat) stated that traditional prepayment meter was not safe for her due to her vulnerability issues, therefore booked appointment to have smart meter installation. Engineer couldn&#039;t complete due to &quot;signal constraints&quot; and left without replacing.  We contacted OVO again to discuss this they sent another Engineer to fit smart meter with the same results!  We explain every time that she is struggling to physically go out to obtain credit to top up and goes days without heat/hot water.  Her meter is situated on the ground floor outside the block.  As OVO want to again come out to fit smart pay monthly we questioned if it isn&#039;t possible to fit a (smart) meter due to signal constraints, could either a traditional pay-monthly meter be fitted or alternative. Response &quot;there&#039;s nothing more we can do&quot;  . All we are asking for is a solution to her not having to physically go out to a shop to buy top up and are going round in circles. ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157719</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
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            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 12:03:15 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157718</link>
                <description><![CDATA[ So, the problem is this: the thermostat in the Tado app is set to 22°C. When the temperature drops to 21.9°C, Tado signals to the boiler that there is a demand for heat. On the Westen boiler, the radiator icon starts flashing, the pump kicks in, the flame ignites, and it begins heating—but only for about 30 seconds before the boiler cuts the flame. Meanwhile, the circulation continues, and the heat demand remains active; three minutes later, it starts up again and repeats the exact same cycle. However, if I increase the target temperature in the app to 22.5°C, it ignites and modulates properly, without constantly switching on and off. I suspect that when the temperature only needs to rise from 21.9°C to 22°C, Tado requests such a low flow temperature that the boiler—by its very nature—exceeds that target, causing it to shut off the flame. ]]></description>
                <author>Atesz0209</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157718</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Mon, 02 Nov 2026 11:59:55 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157717</link>
                <description><![CDATA[ Nope, they can do diagnostics and pull logs remotely. But this is a dedicated team so it’s worth trying them, or you can email chargeanytime@ovo.com .Project EV is likely not the answer as their chargers aren’t supported. ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157717</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Mon, 02 Nov 2026 11:57:16 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157716</link>
                <description><![CDATA[ Would I need to be with my car and near the charger? I’ve never found them very helpful on the phone to be honest. I’ve usually had to phone Project EV and that manage to resolve it, but I can’t see that the problem is with the charger.  ]]></description>
                <author>HeatherCC</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157716</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Mon, 02 Nov 2026 11:44:55 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157715</link>
                <description><![CDATA[ Howdy ​@HeatherCC ,I’m not seeing any status alerts with Renault at the moment and there hasn’t been any other reports on the forum either. Could you give the team a call on 0330 175 9678 by any chance? ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157715</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>App not controlling charging</title>
                <pubDate>Mon, 02 Nov 2026 11:32:07 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157714</link>
                <description><![CDATA[ My App is not working to control car charging all of a sudden. The charger works, the Renault app works and can identify when my car is plugged in but despite deleting and reinstalling the OVO appig has failed to charge my car for the last 2 nights. Why does this happen?! ]]></description>
                <author>HeatherCC</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#post157714</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/app-not-controlling-charging-21566#comments</comments>
                <source url="https://forum.ovoenergy.com/app-not-controlling-charging-166/app-not-controlling-charging-21566">App not controlling charging</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 11:30:39 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157713</link>
                <description><![CDATA[ Hey ​@Atesz0209  I’m glad to see Nukecad has already stopped by here with some helpful advice and questions.  Nukecad mentioned a possible boundary that may be in place stopping it at that 22°C, are there any limits in place if you have the Tado app? I tried searching Google for a manual for the boiler but seemed to come up short other than one that appears to be behind a pay wall. I wonder if there’s anything that may help in the manual if you have one to hand? It’s very hard to tell if it’s likely to be an issue with the Tado or the boiler itself. It might be worth reaching out to both manufacturers to see if they have any advice on it. I’ve linked above for Tado’s contact details, for the boiler, it looks like the Westen Star is part of the Baxi group for which you can find contact details for here. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157713</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Mon, 02 Nov 2026 11:09:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157712</link>
                <description><![CDATA[ Hey ​@j9123  I’m glad to see a couple of our community members have already stopped by with some helpful advice here.  Without being certain, it’s possible they misunderstood that they meter exchange would then be for the meter to function in pay monthly mode rather than PAYG mode which would 100% require the meter communication to function fully so remote top-ups could be completed where as for pay monthly we would be able to accept meter readings to be submitted manually where the communication fails. The advice from our Nukecad to raise a complaint may be helpful here, but I have asked one of out metering experts to take a look over the thread and see if they can offer any further advice here. I’ll either pop back on with anything or they may stop by the thread themselves. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157712</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 10:55:15 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157711</link>
                <description><![CDATA[ Apologies, I hadn&#039;t noticed that you had a Tado controlling things.I&#039;m not familiar with how they work but I&#039;m sure that someone who does know more will be along soon.(It still sounds as if you are hitting some kind of boundry imbalance at 22 C). ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157711</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 10:52:42 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157710</link>
                <description><![CDATA[ The valves are fully open—there are 10 radiators in total. It seems this happens when Tado requests the minimum heating output: the temperature drops from the set 22°C to 21.9°C, triggering the heating, at which point this behavior begins. However, if I increase the set temperature to 22.5°C, it modulates perfectly and runs smoothly. ]]></description>
                <author>Atesz0209</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157710</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Replacing Fox EV charger with Hypervolt</title>
                <pubDate>Mon, 02 Nov 2026 10:48:52 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157709</link>
                <description><![CDATA[ Thanks for this great advice ​@Peter E. I’m going to include the blog post you wrote about this here as well for greater visibility. Well worth a read ​@BaleGeod !  And ​@BaleGeod I’ve now updated your forum profile with a few extra badges to display the impressive array of green tech you have installed . ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157709</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#comments</comments>
                <source url="https://forum.ovoenergy.com/replacing-fox-ev-charger-with-hypervolt-166/replacing-fox-ev-charger-with-hypervolt-21558">Replacing Fox EV charger with Hypervolt</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 10:45:45 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157708</link>
                <description><![CDATA[ It sounds like there may be an inbalance between your room thermostat and thermostatic radiator valves (or smart valves if you have them).Are your radiators getting hot?What type of valves are on your radatiors? What are they set at?If you have thermostatic radiator valves they could be cutting the flow to the radiators at a lower temperature than your room temperature setting, eg. if they were all set to frost guard then they wouldn&#039;t open and so the heating water would just be circulating around the pipes and the one radiator that shouldn&#039;t have a TRV.What is your heating water flow temperature set at?If the water circulating in the pipes and radiators is at that temperature already then, no matter what the room thermostat says, the boiler will not fire until the circulating water temprature drops below the set flow temperature.That means that if you only have water circulating in the pipes and one radiator it will heat back up quickly then take a few minutes to cool again, and repeat.If you have TVRs make sure that they have not all been turned down low.P.S. Condensing boilers are at their most efficient with a heating flow temperature of around 55 C.However boiler engineers do tend to set the flow at 70-80 C becase that will heat a room more quickly, - but they are not paying your gas bill so aren&#039;t bothered about efficency. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157708</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Mon, 02 Nov 2026 09:32:19 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157707</link>
                <description><![CDATA[ Maybe this is a stupid question, but you do have a smart meter for your electricity don’t you? ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157707</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>OVO Charge app not connecting to my EVEC VEC01 Charger</title>
                <pubDate>Mon, 02 Nov 2026 09:22:03 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-21226#post157706</link>
                <description><![CDATA[ Thanks ​@Blastoise186 for the info here. ​@Dreamliner let us know how you get on with everything - hoping everything can be set up for you without hassle. I’ve added the EV ownership badge to your forum profile . ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-21226#post157706</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-21226#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-166/ovo-charge-app-not-connecting-to-my-evec-vec01-charger-21226">OVO Charge app not connecting to my EVEC VEC01 Charger</source>
            </item>
                                
            <item>
                <title>Western Star Condens communication error</title>
                <pubDate>Mon, 02 Nov 2026 07:03:54 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157705</link>
                <description><![CDATA[ Hi everyone. I also have a Tado V3+, which I’ve connected to a Westen Star Condens 24 boiler. The issue is that when the temperature is set to 22°C, the system kicks in at 21.9°C—but it only fires up for about 30 seconds. Even though there is still a demand for heating, it fires up again 3 minutes later, runs for another 30 seconds, and then stops again. However, if I increase the target temperature to 23°C, it modulates the flame perfectly. What could be causing this? ]]></description>
                <author>Atesz0209</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#post157705</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/western-star-condens-communication-error-21565#comments</comments>
                <source url="https://forum.ovoenergy.com/western-star-condens-communication-error-138/western-star-condens-communication-error-21565">Western Star Condens communication error</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sun, 01 Nov 2026 20:08:36 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157704</link>
                <description><![CDATA[ Thanks ​@Nukecad. As I don&#039;t have an account anymore I&#039;m not sure how you get to that page so I couldn&#039;t advise on that next step so I didn&#039;t mention it.  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157704</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sun, 01 Nov 2026 11:35:35 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157703</link>
                <description><![CDATA[ I agree with ​@Peter E that looks like usage for each of those two months was estimated (so they just share it equally for each day of the month, with a slight variation for the outdoor temperature each day).If you look at the Meter Readings page then it should say there whether readings were Smart, Actual, or Estimated. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157703</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sun, 01 Nov 2026 09:47:35 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157702</link>
                <description><![CDATA[ I would say that looks more like gas water heating due to the quanty. Just a guess. It could also be estimated readings if you don&#039;t have a smart meter or the smart meter has stopped providing readings.  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157702</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sun, 01 Nov 2026 08:37:45 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157701</link>
                <description><![CDATA[ Gas hob (no pilot) system boiler (no pilot)  ]]></description>
                <author>LightsOut</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157701</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Are FiT customers being taken for a ride by Ofgem</title>
                <pubDate>Sun, 01 Nov 2026 00:18:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157700</link>
                <description><![CDATA[ There’s no question of anyone losing an FiT as a result of adding a battery but, as I discovered (and contrary to my assertions that the battery is entirely separate from the panels) one has to report the action to the provider as when connected to the inverter along with the panels it introduces the issue of import/export and NET variables. That I understand but it is the fact to me that this no longer measures the pv generated. This is where my issue originated. ]]></description>
                <author>Trev2655</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157700</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#comments</comments>
                <source url="https://forum.ovoenergy.com/are-fit-customers-being-taken-for-a-ride-by-ofgem-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563">Are FiT customers being taken for a ride by Ofgem</source>
            </item>
                                
            <item>
                <title>Are FiT customers being taken for a ride by Ofgem</title>
                <pubDate>Sat, 31 Oct 2026 23:28:06 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157699</link>
                <description><![CDATA[ The one thing I will say as you&#039;ve mentioned that you have a home battery is that you should be able to use most if not all of your solar and use it to offset your import tariff (26p/unit?). The gain here is that your import tariff is likely to be much higher than any SEG you could get (12p) and certainly a lot higher than your FIT and no MCS certification needed. A big win indeed. And if you are on Deemed Export my understanding is you still get paid the FIT. However, I thought that if you added a battery you lose the FIT but I&#039;m seriously out if my depth here. I&#039;ll tag ​@BPLightlog to ask for assistance. Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157699</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#comments</comments>
                <source url="https://forum.ovoenergy.com/are-fit-customers-being-taken-for-a-ride-by-ofgem-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563">Are FiT customers being taken for a ride by Ofgem</source>
            </item>
                                
            <item>
                <title>Are FiT customers being taken for a ride by Ofgem</title>
                <pubDate>Sat, 31 Oct 2026 22:42:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157698</link>
                <description><![CDATA[ Peter, firstly many thanks for coming back so quickly. I have taken advantage of the export assumption that 50% of my generation is exported and without doing some serious number crunching I am inclined to stick with it; primarily as I have an electric Aga which I think would actually eat into that percentage. I’m quite overtly playing the system and feel that the FiT is better for my circumstances than the SEG.It’s really this business about whether it is correct for Ofgem to insist on using NET figures when they seem to vary so much from what on the face of it (to me at least) are identical circumstances. I can’t help feeling that I and everyone else in this position am being short changed.It might be a can of worms but sometimes it’s necessary. If I’m right then I’m quite prepared to take it further but at the same time I’m quite happy to be proven wrong if I can understand why. ]]></description>
                <author>Trev2655</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157698</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#comments</comments>
                <source url="https://forum.ovoenergy.com/are-fit-customers-being-taken-for-a-ride-by-ofgem-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563">Are FiT customers being taken for a ride by Ofgem</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sat, 31 Oct 2026 22:36:25 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157697</link>
                <description><![CDATA[ What gas appliances do you have ? Could that just be a pilot light ? ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157697</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Are FiT customers being taken for a ride by Ofgem</title>
                <pubDate>Sat, 31 Oct 2026 22:15:47 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157696</link>
                <description><![CDATA[ Hi ​@Trev2655  Thank you for coming on here to ask this question. First of all I&#039;ll say that I don&#039;t have solar so I&#039;m therefore not completely familiar with this situation but I&#039;ve always known that the phrase Deemed Export applies in circumstances like these. Have a look at the link below. Deemed Export is the figure that was assumed to be exported before there were export meters. It&#039;s half of your PV rating** so it&#039;s irrelevant what you know to be actually exported. It seems you can challenge the level of export if it&#039;s substantially greater than the Deemed value.  https://www.fitariffs.co.uk/FITs/principles/export/ As an additional point you can refuse the ‘floor price’ for the export and leave the scheme which could be good news for you as SEG (solar export grant) values are generally higher than the FIT floor price but you will need MCS certification of the system to get it which would need to be provided by the installer. That could be an issue for an older FIT system which may pre-date MCS. Let us know how you get on. Peter ** It was assumed you used half and exported the other half. Not an unreasonable assumption except that the average figure for most installations is use 40% and export 60%.   ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157696</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#comments</comments>
                <source url="https://forum.ovoenergy.com/are-fit-customers-being-taken-for-a-ride-by-ofgem-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563">Are FiT customers being taken for a ride by Ofgem</source>
            </item>
                                
            <item>
                <title>Unbelievably constant usage</title>
                <pubDate>Sat, 31 Oct 2026 21:19:02 +0100</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157695</link>
                <description><![CDATA[ We moved here in March and I&#039;m just looking at energy usage and the gas seems a bit odd for July and August - unbelievably constant every day! Other months show variation as you would expect, as does electricity use. We did have heating until mid October. Does this look odd to others.   ]]></description>
                <author>LightsOut</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#post157695</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/unbelievably-constant-usage-21564#comments</comments>
                <source url="https://forum.ovoenergy.com/unbelievably-constant-usage-136/unbelievably-constant-usage-21564">Unbelievably constant usage</source>
            </item>
                                
            <item>
                <title>Are FiT customers being taken for a ride by Ofgem</title>
                <pubDate>Sat, 31 Oct 2026 21:18:49 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157694</link>
                <description><![CDATA[ I have had solar panels on a Feed in Tariff (FiT) for several years and have recently added batteries (along with exchanging the inverter for a hybrid equivalent and, at the FiT provider’s request, a new bi-directional meter to comply with the requirements set by Ofgem).I understand the logic behind supplying my provider with NET figures and how they will vary with the season and the weather and what they represent. However I fail to understand or accept that it is a measure of all of the pv that I have ACTUALLY generated which to me is the entire essence of the FiT and the agreement that I entered into originally.This misunderstanding is exacerbated by the fact that the software supplied with the batteries and inverter indicates that I have generated considerably more pv than the NET figures from the new meter indicate over identical periods.Surely any power imported or exported is entirely separate and irrelevant to the FiT. A simple meter fitted to record the pv generated and nothing else would solve the issue but unless I’m mistaken Ofgem won’t accept this.Why?All of this leads me to conclude that whoever set the rules at Ofgem is either taking us all for idiots or they quite simply fail to realise that there is a difference and that the system they use is flawed.I happen to be an Aeronautical Engineer and if I can’t see things moving I don’t understand them!!!Looking at some of the threads spanning the last few years elsewhere in this forum I am not alone in this conclusion; including some much more qualified and experienced than me.However I seem to be the only one who is questioning it.Can someone explain it to me as it’s doing my head in?Thanks.  ]]></description>
                <author>Trev2655</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#post157694</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563#comments</comments>
                <source url="https://forum.ovoenergy.com/are-fit-customers-being-taken-for-a-ride-by-ofgem-138/are-fit-customers-being-taken-for-a-ride-by-ofgem-21563">Are FiT customers being taken for a ride by Ofgem</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Sat, 31 Oct 2026 20:04:36 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157693</link>
                <description><![CDATA[ If you have a compatible car then using a 3 pin charger has worked in the past although it would be better to get a 7kW charge point from an installation point of view. This was two years ago and the situation may have changed since then. Peter    ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157693</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Sat, 31 Oct 2026 19:43:32 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157692</link>
                <description><![CDATA[ Yes; I have used that one myself.Or you could phone them the reading, or  use webchat, or social media, see:  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157692</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Sat, 31 Oct 2026 13:52:16 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157691</link>
                <description><![CDATA[ Many Thanks.Would you please write their email address?Is this: hello@ovoenergy.com? ]]></description>
                <author>arashmohazzab</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157691</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Sat, 31 Oct 2026 11:16:16 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157690</link>
                <description><![CDATA[ Further to this discussion,Ovo do not allow chargeanytime with 3 pin chargers.  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157690</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Sat, 31 Oct 2026 09:43:33 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157689</link>
                <description><![CDATA[ I suspect crossed unstructions here, and that the engineers that came out had been told to fit a replacement Smart PAYG neter, which they wouldn&#039;t do if there was no communication available.I&#039;d do as ​@Firedog suggests and make a complaint by email, making it clear that what is wanted/needed is a credit meter not PAYG, and that you are well aware of the communication problem and that there will be the need to send in readings.I&#039;m sure one of the OVO staff will be along soon with more advice.(PS. A “similar too” image is not what was needed in this case; it would need to be a clear picture of the actual meter, with the printed  on text clear so that we could see or decypher the manufacture or install date). ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157689</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
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            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 21:30:32 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157688</link>
                <description><![CDATA[ Meter similar to this ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157688</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 21:21:41 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157687</link>
                <description><![CDATA[ Trust me, she has contacted through chat as she cannot speak on phone, numerous times.  Has given verbal agreement for me to talk to them, and they give a different excuse every time  she was told to send email with my details which she did. Back in November 2025 OVO stated to her that it was not safe for her to be on PAYG traditional meter. They sent engineers out twice and both times not fitted due to signal.  I am permitted to arrange emergency call out as she is off supply, which I did,  no one turned up. Told someone will call first thing in the morning, no one called. I spent 2 hours either on hold, being passed around or waiting for them to cintact Emergency Team, to find out where the engineer was  to be told &quot;someone cancelled the appointment&quot; !  They have basically left a vulnerable person with a meter that she struggles to top up ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157687</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 21:14:20 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157686</link>
                <description><![CDATA[ “can&#039;t fit a SM due to signal constraints”I’m fairly sure we’ve seen this sort of ineligibility block before, even when the reason for it had gone away. If Support won’t budge, there are two ways forward: a formal written complaint, which should get the smart metering people involved, or we call on our tame specialist to sort it out. Meanwhile, we’d better wait to hear what authority ​@j9123 has to act for his daughter.   ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157686</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 21:05:30 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157685</link>
                <description><![CDATA[ Thanks for the clarifications.However, do you have either LPA or a Secondary Contact Agreement with OVO  to manage her account?If not then OVO can (should) only act on your daughters instructions to change the account type. The account is not yours and without either a LPA or SCA they cannot take any such instructions from you, which could be why you are having problems.Can she make the request herself (Has she already done that) ?I still think that the “can&#039;t fit a SM due to signal constraints” may be a red herring and the real issue lies elsewhere.Another thought - How old is the current meter (if you aren&#039;t sure then we should be able to tell from a clear photo) if it&#039;s getting near it&#039;s end of certification then it will need.to be replaced anyway - and by a Smart Meter- because nobody makes new traditional meters.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157685</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Fri, 30 Oct 2026 20:33:49 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157684</link>
                <description><![CDATA[ I had the same issue recently  and emailed customer support at my new supplier with my initial readings, I had photographed them so attached those photos.They acknowledged receipt the next day.It can take time for the new supplier to access your smart meter readings at DCC, but when they do they will get them back to your join date.It&#039;s 7 weeks since I switched and although my new supplier can now get my gas readings they don&#039;t appear to have access to the electricity readings yet. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157684</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Fri, 30 Oct 2026 19:59:54 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157683</link>
                <description><![CDATA[ The link that Blasyoise186 has given is the correct one for the currently availabe tariffs.Enter your postcode and select “Find energy plans, and then select “Gas” to show the gas only tariffs for your area.Scroll down past the variable tariffs to find the fixed  gas only tariffs for existing customers.Note that those are the currently offered tariffs, and at the momrnt the fixed ones often change week to week or even day by day.(And of course the variable ones will increase on 1st Jan)What is the  name of your current tariff? I assume that it is a fixed tatiff as you say it ends in December? ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157683</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Swapping from Charge app to Kia app</title>
                <pubDate>Fri, 30 Oct 2026 19:35:35 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157682</link>
                <description><![CDATA[ That’s interesting.  I wonder what OVO and Kia have been cooking up between them.  If you are or were controlling the charging from your charger, I believe OVO doesn’t know what car is connected, so you could try telling it is a different car with a similar battery capacity.  I suspect this would work even if you are using the Charge Anytime app to do the scheduling.  In addition, when I looked at the Kia guidance for their app it recommended not using it if you have another non-Kia EV as well, so there seems to be an inconsistency there. ]]></description>
                <author>ianbar</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157682</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#comments</comments>
                <source url="https://forum.ovoenergy.com/swapping-from-charge-app-to-kia-app-166/swapping-from-charge-app-to-kia-app-21535">Swapping from Charge app to Kia app</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 19:33:54 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157681</link>
                <description><![CDATA[ Hey, when she moved into her flat over a year ago, it was already traditional prepayment meter. She hasn&#039;t accrued debt,has issues which prevent her from being able to go out to a physical shop to top up and is on Priority Services Register. So been trying to get her onto pay monthly but hitting a brick wall time and time again ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157681</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 19:26:35 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157680</link>
                <description><![CDATA[ Is there a particular reason why she doesn&#039;t top up and so self-disconnects?Also was the PAYG meter installed because she got into debt with a credit meter? (I have previously seen a similar question on another forum where that was the case but daughter didn&#039;t want to tell daddy that).TBH as it is not your account then they shouldnt even talk to you about it unless you have LPA. or have set up a secondary contact agreement with OVO;Installing a PAYG smart meter in a no-signal area would give topping up problems.* (If she can&#039;t get to the shops to top up then fitting a “dumb” SM wouldn’t change anything). However I don&#039;t see why they couldn&#039;t fit a credit tariff smart meter, but if it can&#039;t connect she would have to send in regular readings. Many people have non-connecting SMs due to poor or no signal.One issue may be affordabiliy, if she can&#039;t afford to top up the current meter then that strongly suggests she would immediately get into debt witth a crefit meter.It&#039;s also possible that they have run a credit check and she failed.*It doesn&#039;t help right now, but there are smart meter connection hubs in the pipeline that can connect both by LR radio signal and by mobile phone signal so have a better chance of connection; further down the line are ones that can connect over the intrrnet.Also see this CA article:https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/get-your-prepayment-meter-replaced-with-a-normal-meter/  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157680</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Swapping from Charge app to Kia app</title>
                <pubDate>Fri, 30 Oct 2026 19:10:36 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157679</link>
                <description><![CDATA[ yes I tried but it won&#039;t let me reinstall Charge Anytime App as it no longer offers EV3 as one of the cars which is supported when signing up. ]]></description>
                <author>AlG</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#post157679</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/swapping-from-charge-app-to-kia-app-21535#comments</comments>
                <source url="https://forum.ovoenergy.com/swapping-from-charge-app-to-kia-app-166/swapping-from-charge-app-to-kia-app-21535">Swapping from Charge app to Kia app</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Fri, 30 Oct 2026 15:55:27 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157676</link>
                <description><![CDATA[ Well,I have spent hours and got nowhere. The Kia app sends me back to Ovo .When I try to set up Ovo charging by putting in the car details the process comes to a stop.I will stick with what I have to save my sanity  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157676</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Fri, 30 Oct 2026 14:37:20 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157675</link>
                <description><![CDATA[ Voldt are one of the largest suppliers of chargers in Europe and the one I have has the protection you mention inbuilt. ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157675</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>First meter reading</title>
                <pubDate>Fri, 30 Oct 2026 13:23:23 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157673</link>
                <description><![CDATA[ HiI can&#039;t access my online account. I keep getting the message &quot;We&#039;re working on a new website for you.&quot; I&#039;ve already emailed customer support but haven&#039;t received a reply. I&#039;m a new customer and need to confirm my opening meter reading and whether my smart meter is sending readings automatically. How can I open my account and submit my meter?Best ]]></description>
                <author>arashmohazzab</author>
                <guid>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#post157673</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/first-meter-reading-21562#comments</comments>
                <source url="https://forum.ovoenergy.com/first-meter-reading-140/first-meter-reading-21562">First meter reading</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Fri, 30 Oct 2026 13:18:45 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157672</link>
                <description><![CDATA[ I’m already with OVO trying to find an new tariff for my soon to run out gas 1 yr tariff ]]></description>
                <author>stumadey</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157672</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Fri, 30 Oct 2026 12:53:58 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157668</link>
                <description><![CDATA[ Hey ​@stumadey ,Try https://plans.ovoenergy.com for that! :) ]]></description>
                <author>Blastoise186</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157668</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Accessing latest gas tariff not available</title>
                <pubDate>Fri, 30 Oct 2026 12:15:44 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157665</link>
                <description><![CDATA[ On app or Internet i can&#039;t see available options for new gas tariff doesn&#039;t run out until December but wondered if this is happening with anyone else I have 2 separate accounts for gas and electric for my home ]]></description>
                <author>stumadey</author>
                <guid>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#post157665</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/accessing-latest-gas-tariff-not-available-21561#comments</comments>
                <source url="https://forum.ovoenergy.com/accessing-latest-gas-tariff-not-available-140/accessing-latest-gas-tariff-not-available-21561">Accessing latest gas tariff not available</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Fri, 30 Oct 2026 12:02:29 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157663</link>
                <description><![CDATA[ I have an EV rated socket &amp;amp; a 32 amp rcbo on a dedicated feed.The charger plug is barely warm in any circumstance.  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157663</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Fri, 30 Oct 2026 11:58:38 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157662</link>
                <description><![CDATA[ Gees,I thought it would be easy  Not everyone is a computer geek.  ]]></description>
                <author>bricon1937</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157662</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Traditional Pay as you go gas</title>
                <pubDate>Fri, 30 Oct 2026 11:53:47 +0100</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157661</link>
                <description><![CDATA[ My daughter is on PSR and traditional prepayment gas meter and regularly self disconnects. I&#039;ve repeatedly asked (for almost a year) to move her to pay monthly. OVO state they can&#039;t install smart meter due to signal constraints so &quot;there is nothing more they can do&quot;. Is this right? ]]></description>
                <author>j9123</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#post157661</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/traditional-pay-as-you-go-gas-21560#comments</comments>
                <source url="https://forum.ovoenergy.com/traditional-pay-as-you-go-gas-138/traditional-pay-as-you-go-gas-21560">Traditional Pay as you go gas</source>
            </item>
                                
            <item>
                <title>Charge anytime</title>
                <pubDate>Fri, 30 Oct 2026 11:13:14 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157659</link>
                <description><![CDATA[ Hi ​@bricon1937  I had not heard of your charger so I searched for it. With 3 pin chargers is also a question of safety and there are two parts to this. Plug safety and Open PEN safety. Plug Safety. Although 3 Pin sockets are rated for 13A, the continuous rating is only 10A. Dirty or corroded pins of outside sockets/pins over time can result in severe burning or even a fire The solution for that (what I&#039;ve done) is to replace the fused 3 Pin for a compliant 16A Commando Socket. That is rated for 16A (or 32A) continuous. It looks like this. https://www.cef.co.uk/catalogue/products/1939528-32a-2p-e-240v-interlocked-switch-socket-ip44 Open PEN safety. If you have TT electrical system then this is not required. If you are TN-C-S (most houses are) then under certain cable fault conditions, in the supply to your house, the car body can end up at a different potential to the ground it is standing on causing a possible shock hazard. To avoid that you have an Open PEN (open circuit protective earth neutral) unit that recognises the fault and totally disconnects the car including the earth for the duration of the fault condition. https://sandwichelectrical.co.uk/how-to/understand-open-pen-fault-protection.html The risk of the first one is small but increases with age of the 3 pin plug and socket. The risk of the second one is small but it is presented to anyone coming into contact with the car whilst it is plugged in. It doesn&#039;t have to be charging to present a risk. Peter ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#post157659</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-21559#comments</comments>
                <source url="https://forum.ovoenergy.com/charge-anytime-166/charge-anytime-21559">Charge anytime</source>
            </item>
                                
            <item>
                <title>Billing Hold</title>
                <pubDate>Fri, 30 Oct 2026 10:53:40 +0100</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/billing-hold-21556#post157658</link>
                <description><![CDATA[ Hey @MikeOceanVillage  Sorry to hear this. I’ve sent you a Private Message to see if there’s anything else we or our teams can do to help. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/billing-hold-21556#post157658</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/billing-hold-21556#comments</comments>
                <source url="https://forum.ovoenergy.com/billing-hold-140/billing-hold-21556">Billing Hold</source>
            </item>
                                
            <item>
                <title>Replacing Fox EV charger with Hypervolt</title>
                <pubDate>Fri, 30 Oct 2026 10:41:24 +0100</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157657</link>
                <description><![CDATA[ ​@BaleGeod  Just one thing to remember with making sure the EV doesn&#039;t discharge the battery is to ensure that the CT clamp for the battery is AFTER the EV supply point. That way the battery never sees the EV as a load so it never tries to supply that load. Sometimes a separate CU or Henley Blocks are used to create a junction to allow this to happen. As ​@Blastoise186 has said you can also set this up in the Hypervolt but I&#039;ve added my bit to repeat for others who may be reading this. If you have a good SEG it is always better to charge the car on the discount rate and sell the highly variable solar as SEG. The variable solar can result in intermittent charging of the car as it requires a minimum of 6A otherwise it will reject the solar. Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#post157657</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/replacing-fox-ev-charger-with-hypervolt-21558#comments</comments>
                <source url="https://forum.ovoenergy.com/replacing-fox-ev-charger-with-hypervolt-166/replacing-fox-ev-charger-with-hypervolt-21558">Replacing Fox EV charger with Hypervolt</source>
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