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    <channel>
        <title>Community Powered</title>
        <link>https://forum.ovoenergy.com</link>
        <description>On the Forum you can ask questions or take part in discussions.</description>
        <pubDate>Thu, 28 May 2026 22:45:03 +0200</pubDate>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 22:13:33 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154504</link>
                <description><![CDATA[ ​@woodstok2000 I’ve redone my app completely now to ev again instead of charger. Will see if it will play nicely but it is definitely ovos end causing the issues. Myenergi found the charger to be functioning as it should be.  ​@juliamc the zappi glo was rebooted and checked by myenergi, they found zero issues with the hardware and software in the background. It’s down to OVO not telling the charger to charge my car when it’s plugged in. Guess I will see when I go to charge it next if reconfiguring the app a third time back to ev only works ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154504</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Thu, 28 May 2026 20:09:08 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154503</link>
                <description><![CDATA[ 	He has just been on the phone to OVO and the person he spoke to had never heard of an ECAUL… his complaint handler will be calling him back tomorrow 	  	Sadly, I’m not surprised. It’s not the sort of thing front-line support staff normally come across. Neighbour will have to be quite firm and ask his complaints handler to ask the Smart team to send the ECAUL request to configure his ALCS calendar to match the timings he’s expecting (something like offpeak every day 00:00 - 07:00, or whatever they’re supposed to be according to his tariff and region. The times probably haven’t made it on to the online account yet, but he probably knows what they should be.This isn’t the engineer’s fault, because he can neither check that the switch has been properly configured (unless he specifically asks the mothership’s back office) nor do it himself. Sometimes, meters like this are pre-configured for Economy 7, but again the timings may not be right for the specific case. There’s no reason to suppose that the same will happen to you, but if it does you know what to do.We’d be grateful for feedback on how he got on ...  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154503</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Why is nothing showing on my OVO Charge app</title>
                <pubDate>Thu, 28 May 2026 19:22:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/why-is-nothing-showing-on-my-ovo-charge-app-21079#post154502</link>
                <description><![CDATA[ yes, sorry. Phone call and all sorted now, thanks. ]]></description>
                <author>DFC202</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/why-is-nothing-showing-on-my-ovo-charge-app-21079#post154502</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/why-is-nothing-showing-on-my-ovo-charge-app-21079#comments</comments>
                <source url="https://forum.ovoenergy.com/why-is-nothing-showing-on-my-ovo-charge-app-166/why-is-nothing-showing-on-my-ovo-charge-app-21079">Why is nothing showing on my OVO Charge app</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 18:48:07 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154501</link>
                <description><![CDATA[ I’ve previously been in a similar frustrating situation although we have a different car and different suppliers, also we have a Zappi 2 not a Glo !! However there are similarities, all to do with the communication between the three elements.Have you tried rebooting the Zappi Glo ?https://support.myenergi.com/hc/en-gb/articles/40997136692113-How-to-Reboot-zappi-GLO ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154501</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 17:37:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154500</link>
                <description><![CDATA[ 	​@woodstok2000 	ive had them both on separately but been using it with the ev charger connected but it’s been doing it since 22nd April off and on with them doing resets in the background when it occurs. My charger app was saying waiting for surplus for weeks which is great but I don’t have solar panels. But it was ovos end causing that fault. Recently it’s just been saying charging stopped and the OVOCharge app saying ready to smart charge but not charging. 	I’ve switched it to ev only to see if that works better instead of the charger if the issue is the connection between ovo and the zappi glo. 	I had something similar when I first started using Ovo - my charger isn’t supported so I connected with the car only, but it still caused problems because the charger and the ovo app didn’t play nicely together. In the end I switched my charger to ‘dumb’ mode so it doesn’t communicate at all, and I haven’t had any problems since then.  I don’t know about the myenergi chargers, but if you have an option to disable all functionality except charging and just use the car linked to the ovo app hopefully that might help... ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154500</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Thu, 28 May 2026 17:29:13 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154499</link>
                <description><![CDATA[ He has just been on the phone to OVO and the person he spoke to had never heard of an ECAUL… his complaint handler will be calling him back tomorrow  ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154499</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 17:21:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154498</link>
                <description><![CDATA[ 			I’m missing a couple of days (‘No data’) for the first time ever. 			Mmm, I also have a few “no data” days showing for this month, although the data has been on my web portal each day (I copy it to my spreadsheet everyday).Interesting to note that my 3 no-data days are the same as 3 of yours, surely not a coincidence but indicative of an issue at DDC or OVO rather than with our meters.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154498</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 16:55:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154497</link>
                <description><![CDATA[ ​@woodstok2000 ive had them both on separately but been using it with the ev charger connected but it’s been doing it since 22nd April off and on with them doing resets in the background when it occurs. My charger app was saying waiting for surplus for weeks which is great but I don’t have solar panels. But it was ovos end causing that fault. Recently it’s just been saying charging stopped and the OVOCharge app saying ready to smart charge but not charging. I’ve switched it to ev only to see if that works better instead of the charger if the issue is the connection between ovo and the zappi glo.  ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154497</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 16:38:26 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154496</link>
                <description><![CDATA[ 	​@Nealeb I’ll try removing my car and re adding it see if it works. Won’t be due to charge again until next week now though. 	 	​@woodstok2000 no not got any charging times set on my car. It worked absolutely fine before but OVO have even said to me in email technical have had to do resets in the background for my account because there is an issue with the OVOCharge app communicating with my charger and telling it to charge my car 	The OVO technical team will have access to more data and know much more than me, but on the face of it, it would seem strange that a communication issue with the app would be resolved by unplugging your car and plugging it back in so I do wonder if there’s something else going on.When you say you’re going to remove and re-add your car, does that mean you currently have the OVO app linked to both your charger and your car?  That might be causing issues too as I think it should only be linked to one or the other, not both at the same time. ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154496</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Thu, 28 May 2026 16:31:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154495</link>
                <description><![CDATA[ I’ve passed that on to him, Firedog, Thankyou - he is going to try calling them again to ask about what you suggested, I know he has already been on to them to complain again this morning ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154495</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Thu, 28 May 2026 15:00:55 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154466</link>
                <description><![CDATA[ 	… the economy 7 still isn’t working, water heater and storage heaters still not getting any power.	  	This isn’t an uncommon experience, and the solution is often quite simple if the meter is communicating properly as the engineer’s checks should have confirmed. It involves asking the supplier to send a command (called ECAUL) to the meter to configure the meter’s internal switch for the offpeak supply. The engineer can’t check this unless he happens to be on site in the middle of the night, and he can’t do the configuration himself.  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154466</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 14:33:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154464</link>
                <description><![CDATA[ ​@Nealeb I’ll try removing my car and re adding it see if it works. Won’t be due to charge again until next week now though.  ​@woodstok2000 no not got any charging times set on my car. It worked absolutely fine before but OVO have even said to me in email technical have had to do resets in the background for my account because there is an issue with the OVOCharge app communicating with my charger and telling it to charge my car  ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154464</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Need help with home energy audit after high utility bills</title>
                <pubDate>Thu, 28 May 2026 13:22:31 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/need-help-with-home-energy-audit-after-high-utility-bills-21082#post154456</link>
                <description><![CDATA[ Hey ​@vertesol, Sadly OVO discontinued our Energy Experts visits in December of 2025 so it’s not something that we currently offer. Looking online you can find companies who’ll do this in your area and prices vary from £60 - £150 depending on the level of service.  You can also find more information in the link below that might help Scotlandhttps://www.scottishepcregister.org.uk/https://www.homeenergyscotland.org/home-energy-check Englandhttps://residentialenergyservices.co.uk/home-energy-assessment/ I hope this helps  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/need-help-with-home-energy-audit-after-high-utility-bills-21082#post154456</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/need-help-with-home-energy-audit-after-high-utility-bills-21082#comments</comments>
                <source url="https://forum.ovoenergy.com/need-help-with-home-energy-audit-after-high-utility-bills-138/need-help-with-home-energy-audit-after-high-utility-bills-21082">Need help with home energy audit after high utility bills</source>
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            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 13:04:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154455</link>
                <description><![CDATA[ Thanks ​@Chris_OVO and everyone else..Mine has now caught up with itself.   ]]></description>
                <author>Isthisworthit</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154455</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Thu, 28 May 2026 12:51:47 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154452</link>
                <description><![CDATA[ Well the neighbour upstairs had a smart meter put in yesterday, the engineer was sure it would fix the issue and said he’d checked everything - but the economy 7 still isn’t working, water heater and storage heaters still not getting any power. Not quite sure what we do next now. Nobody seems to have a handle on what the issue is ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154452</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
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            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 12:44:50 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154451</link>
                <description><![CDATA[ Just so we’re on the same page, this is what I see now:   No change since my earlier reply. No ‘No data’ bar for the 26th, and data for the 27th are presumably late as usual!   ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154451</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 12:20:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154448</link>
                <description><![CDATA[ This may be related to the VW ID4 issues discussed at the link below.  The car goes into a ‘deep sleep’ mode when left for more than a couple of hours, and doesn’t then wake up when charging is scheduled. First make sure you don’t have any charging times or sessions scheduled in the car itself.  If you do, these can cause issues.  Then I would suggest trying to plug your car in late in the evening and setting an early ‘leave by’ time to see if the charging works when there isn’t enough time for the car to go into deep sleep. You’ll need to make sure the battery is low enough (and set to charge high enough) that the charge has to initiate relatively quickly. With a 52 kWh capacity, a charge from 20% to 80% would take ~4 hours on a home charger (7 kW).  So if you’re charging from 20% to 80%, plugging in at 10pm and setting a leave by time of around 3am should do the trick.If that works, then the deep sleep issue is more of a VW issue than an Ovo one, but there are a few solutions on the thread that may be worth trying:https://www.speakev.com/threads/post-3-2-update-issues-anybody-else.182722/#replies ]]></description>
                <author>woodstok2000</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154448</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 12:20:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154447</link>
                <description><![CDATA[ Thanks ​@Firedog, let&#039;s keep an eye on things today and see if we get any updates! Ash shared that his info shows the 26th after the bank holiday, so it might just be a small delay in the data coming through. I’ll touch base with everyone at the end of the day to see how we’re all doing.  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154447</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>New App isn&#039;t displaying my details?</title>
                <pubDate>Thu, 28 May 2026 12:16:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-isn-t-displaying-my-details-21106#post154446</link>
                <description><![CDATA[ I installed the new OVO Energy app yestersay after emails about the top up service moving to it. Having installed and registered I&#039;ve found it to be a nightmare ever since. Both my smart top up electric and gas meters don&#039;t appear, the profile shows an incorrect old address I haven&#039;t lived in for over 5 years but if I select to update my personal details, the correct address shows. Luckily I didn&#039;t uninstall the previous top up app but currently there seems to be no sign of the new app updating with my correct details? It&#039;s showing bill dates and syates my property has no active connection if I click meter readings. Is this normal and should I wait longer for stuff to appear or is there a major issue? ]]></description>
                <author>RCDOnline</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-isn-t-displaying-my-details-21106#post154446</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-isn-t-displaying-my-details-21106#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-isn-t-displaying-my-details-159/new-app-isn-t-displaying-my-details-21106">New App isn&#039;t displaying my details?</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 12:13:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154445</link>
                <description><![CDATA[ Have you tried not getting CA to talk to the charger but talk directly to the car? I have an Audi so from same family as VW but also have an Ohme (Audi-supplied) charger which is not compatible at all with CA. However, I have connected CA directly to the car and just use the Ohme charger as a dumb device (basically, I treat it as a box with a cable and plug on it) and it all works fine. You must absolutely not have CA know about a charger and a car at the same time but connecting CA to the car might be worth trying. Just a thought. ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154445</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>new ovo app</title>
                <pubDate>Thu, 28 May 2026 12:09:10 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#post154444</link>
                <description><![CDATA[ Hey ​@JaynLM  Would you be able to share a screenshot of the one you have downloaded/a screenshot of the app icon currently and we’ll be able to check if you’re on the right one. It does sound like it though, but if you could share a screenshot we should be able to tell for sure. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#post154444</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#comments</comments>
                <source url="https://forum.ovoenergy.com/new-ovo-app-159/new-ovo-app-21104">new ovo app</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 11:49:05 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154443</link>
                <description><![CDATA[ Morning, ​@Chris_OVO   	Ash would like to confirm if anyone can see up to the 26th as of this morning? 	 	Nothing since 22 May for me. The weekend is showing, but not the bank holiday or the days since then. ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154443</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>My electric is not showing up on the new top up app</title>
                <pubDate>Thu, 28 May 2026 11:04:04 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post154436</link>
                <description><![CDATA[ Hey ​@Monkeylife &amp;amp; ​@Yiayia2, I just wanted to check in and see if you’re able to access both fuels in your app now. If you’re still having any trouble, just let me know, and I’ll happily reach out to our app team for you. ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#post154436</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077#comments</comments>
                <source url="https://forum.ovoenergy.com/my-electric-is-not-showing-up-on-the-new-top-up-app-159/my-electric-is-not-showing-up-on-the-new-top-up-app-21077">My electric is not showing up on the new top up app</source>
            </item>
                                
            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Thu, 28 May 2026 10:57:42 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154435</link>
                <description><![CDATA[ Hey ​@Nealeb  No not at all, I can absolutely understand it sounds quite frustrating so absolutely no worries. I’m glad to see BPLightlog has stopped by since with some helpful advice also. I did double check with the Charge Anytime team on this to be sure but they’ve confirmed that as you can’t use Charge Anytime with your Ohme the solar element isn’t compatible as it’s set up via the car. If you have to use the Solar they would suggest deleting your vehicle from Charge Anytime, to use the solar setting on the Ohme charger then set up Charge Anytime with your vehicle again afterwards. That way you can charge your car and the charge won’t show in the Charge Anytime app.  I’m sorry it’s maybe not the answer you were looking for as you say, the other fixes are on the more costly side.  Do let us know how things go. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154435</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 10:50:24 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154434</link>
                <description><![CDATA[ ​@juliamc  it’s a VW iD4.  ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154434</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 10:39:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154433</link>
                <description><![CDATA[ What car is it ​@Suze_b18 ? ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154433</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Thu, 28 May 2026 10:24:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154432</link>
                <description><![CDATA[ Hey ​@bee91  I’m glad to see a few of our community member have already stopped by with some helpful advice on this one, I hope you’ve found it useful. As mentioned, variable Direct Debit isn’t something we’ve offered for quite some time. Pay on demand is available if you’d prefer to only pay the exact amount each month, where as our Direct Debits are set up to spread out the cost more evenly throughout the year. We’ve got a few handy topics dedicated to Direct Debits and how they work which might also be helpful here:  If you’ve still got any questions, do let us know. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154432</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Thu, 28 May 2026 09:58:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154427</link>
                <description><![CDATA[ Morning ​@Isthisworthit, ​@Nukecad &amp;amp; ​@Firedog, I’ve passed this along to Ash in our Power Move team. He’s looking into it right now, and we’re hoping to have some answers for you soon. Thanks for your patience and I’ll keep you updated as soon as I have more information. *edited to add that Ash would like to confirm if anyone can see up to the 26th as of this morning?  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154427</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 09:57:19 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154426</link>
                <description><![CDATA[ Hi ​@Nukecad it still wasn’t charging at midnight and had no start time either. I had to go out and disconnect it and reconnect it again before it would actually start charging. had I not I know it wouldn’t have charged. It’s fine this to me multiple times now.  ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154426</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 09:52:42 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154425</link>
                <description><![CDATA[ 	Hi ​@Nukecad 	…. Even though I put last night I wanted it done by 4am…still wasn’t charging and didn’t have a scheduled start time either at 10:40pm. Despite earlier saying will start charging at 10:30pm. 	Did you leave it? (Even though it hadn’t started by 10.30, it may have decided that it didn’t need to start charging until later).Was it charged by 4 this morning?Maybe there’s another user here with a zappi GLO  who might be able to give more advice? ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154425</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 09:37:04 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154424</link>
                <description><![CDATA[ Hi ​@Nukecad i didn’t have to at the start when i first had it set up. It would charge instantly when I plugged it in. No need to put a ready by time. Even though I put last night I wanted it done by 4am…still wasn’t charging and didn’t have a scheduled start time either at 10:40pm. Despite earlier saying will start charging at 10:30pm. it’s well known to OVO that something isn’t right in the background their end as they have had to do full resets and reconfiguration twice now because even the “urgent charge” function wouldn’t communicate with my charger either.    ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154424</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Thu, 28 May 2026 09:03:10 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154423</link>
                <description><![CDATA[ OVO can only reconcile PV usage via a compatible charger. Anything else is ‘seen’ by the meter and therefore counted as used. That’s why they have specific solar PV compatible chargers listed.Contact the support team by all means but I’m fairly sure that’s what they’ll say.Depending on your inverter control, you might find a peak shaving adjustment or similar when it’s needed. ]]></description>
                <author>BPLightlog</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154423</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Thu, 28 May 2026 09:01:59 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154422</link>
                <description><![CDATA[ 		….. Would plug my car in and it would instantly start charging. Ever since 22nd April nothing but problems…..	…. The app is not telling my charger to charge when plugged in…...		 Apologies if I’m wrong, but from what you say there you seem to have possibly misunderstood how Charge Anytime works.It will not always start charging as soon as you plug in but may/will wait until it can utilise the greenest (cheapest) electricity that will be available during your charging period.Are you setting a “Ready-by” time?As long as you have set a “Ready-by” time then it should deliver the charge you want by that time.If you don’t set a Ready-by time, or set the wrong time, then you may need to do an urgent charge. I assume that you have read the “Getting started” guidance:https://www.ovoenergy.com/help/article/charge-anytime ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154422</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Joke of an energy company!</title>
                <pubDate>Wed, 27 May 2026 22:49:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154420</link>
                <description><![CDATA[ Anyone else fed up with OVO? Serious question. Had my car charger installed on 13th April, worked a breeze for 1 week. Would plug my car in and it would instantly start charging. Ever since 22nd April nothing but problems. Had myenergi look into it and the issue is completely with OVO. I currently have a huge complaint with them which has been ongoing for weeks. The app is not telling my charger to charge when plugged in. Which is just fantastic considering I’m paying them for ovocharge anytime at £27.50 a month with an allowance which ironically I’ve barely been able to use thanks to their diabolical system. oh and to make matters even better had to fork out £30 to charge my car at an OVO compatible charger at the weekend because shocker, the charge card with credit on it wouldn’t even work. so far I’m £27.50 out of pocket a month for a contract I can’t even make use of the allowance for, up to £18 in urgent charges that I’ve had to force at my charger just to charge my car up and £30 for a charge I shouldn’t have even had to pay for!!would not recommend ovocharge to anyone right now. It’s beyond an actual joke.  ]]></description>
                <author>Suze_b18</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#post154420</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/joke-of-an-energy-company-21105#comments</comments>
                <source url="https://forum.ovoenergy.com/joke-of-an-energy-company-166/joke-of-an-energy-company-21105">Joke of an energy company!</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Wed, 27 May 2026 22:21:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154419</link>
                <description><![CDATA[ 		Anyone else having similar?	  		I’m missing a couple of days (‘No data’) for the first time ever. There was a wee hiccup in my meter readings on the 21st, so perhaps there has been a bit of upheaval in data retrieval. So long as there are (I think) 14 days of data for the month, you’ll still be included in the draw. And the team have in the past made efforts to retrieve the missing data before finalizing the month’s results.Perhaps ​@Chris_OVO or somebody could confirm or refute my hazy ‘14-day’ memory ...   ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154419</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</title>
                <pubDate>Wed, 27 May 2026 22:07:16 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154418</link>
                <description><![CDATA[ 	Sorry… what photos…?	 	It’s not always easy to keep track! This is what I posted a couple of days ago:			I think it’s time we saw some photos of your installation, ideally:			a close-up of the meter itself (with the display lit up by touching a button if necessary) clear enough to be able to read the display and the markings on the meter itself;				A view of the whole backboard so we can see the main supply cable coming in from outside, and all the cables to and from the meter itself;				If it’s not clear from the previous photo, a close-up of the meter exchange label - the card left by the engineer giving the numbers and readings of both the old and new meters (assuming he did leave one, as he’s supposed to do);				A view of each consumer unit (fuse box) clear enough to be able to read any labels the electrician may have left to say which breaker is which.			Before posting, please obscure part of the Meter Serial Number - a dodgy operator could use it to find your address.			I may ask for more if we need more clarification. 					  ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154418</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#comments</comments>
                <source url="https://forum.ovoenergy.com/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086">Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</source>
            </item>
                                
            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Wed, 27 May 2026 21:51:48 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154417</link>
                <description><![CDATA[ Having just reread what I wrote, my apologies if I sounded at all impolite. Not my intention and a mix of frustration at the situation and trying to get all the facts in order in a written form which often sounds a bit more abrupt than a friendly face-to-face conversation.I certainly agree that under normal circumstances, a granny charger is an emergency-use only device, but in my case these are not normal circumstances! I needed something to reduce the PV energy that I was trying to export and this was both a convenient way to do it and serving a useful purpose in topping up the car battery. If this very sunny weather breaks, then it will all become a bit academic anyway but I hate not having control of a situation like this. Comes of a mix of being an engineer who likes twiddling all the controls and an obsessional interest in the numbers!I’ll drop an email to the support team and see if they can help.  ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154417</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Wed, 27 May 2026 20:18:49 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154416</link>
                <description><![CDATA[ You can choose to pay on receipt of bill but that makes it more expensive, both for standing charge and unit rates. OVO does not offer a “variable Direct Debit option” which is when the exact amount of your bill is taken from your account, automatically via Direct Debit, each month.Personally, as someone on a fixed income, I would not choose either of these. I much prefer the Direct Debit that I have been paying for a few years now of £100 per month for gas and electricity. I also, deliberately, choose to keep a certain amount in credit throughout the year as it allows us to choose to keep warm in winter and to use our electric oven or tumble dryer if, absolutely, necessary. I also have a glass fusing kiln that I do not use as often as I used to use it, but again, my Direct Debit allows me to be able to choose to do so whenever I want to.OVO do review our usage and Direct Debit payments every three months. Every day on my online account, there is a box (see attached graphic) that advises what my minimum payment could be. Personally, I ignore this. When my DD is added to my account tomorrow, this amount is likely to change to a lower amount. If I made the change, the amount I would be paying I know would not cover my winter usage. Whenever OVO tell me, via email, that they intend to lower my Direct Debit, I ask them not to do so.One of the things that our change from a traditional meter to a smart meter sending readings every half hour that we could see the next day was to highlight how energy hungry some of our appliances were. We now use our air fryer and/or the microwave instead of the main oven. Since we use electricity for almost everything except heating and hot water, even during the summer, this gave us instant savings that we could actually see from real, personal data rather than product promotions.At the moment, there are a couple of current OVO promotions available to those with smart meters that do give small, extra savings: Power Move and the 2 hours of free electricity. In my view, every saving is worth having!  ]]></description>
                <author>Bendog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154416</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</title>
                <pubDate>Wed, 27 May 2026 19:01:39 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154415</link>
                <description><![CDATA[ Sorry… what photos…? ]]></description>
                <author>martinwinlow</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154415</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#comments</comments>
                <source url="https://forum.ovoenergy.com/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086">Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 18:59:23 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154414</link>
                <description><![CDATA[ 	Brittany ferries are offering a 20% discount on tickets for June, July and August I have just read.	Look forward to hearing your experience ​@Chris_OVO with your trip down Spain. That&#039;s a long trip and you&#039;ll be covering all bases on that one.	 The Brittany Ferries discount does not apply to onboard accommodation and the Environmental contribution (ETS). Sailings subject to availability. New bookings only. Cannot be combined with any other offer or promotion. Overnight sailings are excluded. Ends at 23:59 on Tuesday 2 June 2026. Terms and Conditions - Ferry-only Booking apply.By the way, it’s not @Chris_OVO that’s going to Spain tomorrow … it’s me!  ]]></description>
                <author>HangNail999</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154414</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
            </item>
                                
            <item>
                <title>Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</title>
                <pubDate>Wed, 27 May 2026 18:52:09 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154413</link>
                <description><![CDATA[ 	…  we do seem to be going around in circles, here!   	That’s what tends to happen if you’re in the dark without a compass! It would really help to see the photos I asked for, to eliminate at least some of the guesswork.   ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154413</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#comments</comments>
                <source url="https://forum.ovoenergy.com/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086">Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 18:51:36 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154412</link>
                <description><![CDATA[ ​@HangNail999 it&#039;s your Spanish journey. Safe travels. ]]></description>
                <author>Sparky64</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154412</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 18:48:36 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154411</link>
                <description><![CDATA[ So pleased to hear your French trip went well ​@Nealeb. You&#039;ll have the confidence to venture further now.I have overlooked mentioning the other pleasures of travelling in France. Good quality roads, clear signage, litter free verges and everywhere generally. Not to mention the food and drink facilities that are fairly priced and abundant. Sorry I could rattle on for ages!Brittany ferries are offering a 20% discount on tickets for June, July and August I have just read. They have categorically stated they are unaffected by the fuel supply issues as they pre stocked months ago and will not be cancelling crossings in light of the current situation. Clearly though bookings are down anyway otherwise they wouldn&#039;t be discounting in the holiday season.Look forward to hearing your experience ​@Chris_OVO with your trip down Spain. That&#039;s a long trip and you&#039;ll be covering all bases on that one.Thank you ​@Peter E for your insight to energy supply. It&#039;s a tricky one as it&#039;s all so new but I feel comfortable in the knowledge that progress has and is being made. ]]></description>
                <author>Sparky64</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154411</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Wed, 27 May 2026 18:17:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154410</link>
                <description><![CDATA[ Thanks, that helps clarify things a bit.I think my confusion is that I’m currently paying around £49/month by Direct Debit, but my actual usage seems closer to about £26/month. I originally thought that getting a smart meter would mean I’d simply pay exactly what I use each month automatically.A couple of years ago with previous suppliers, my monthly payments used to vary depending on actual usage, so I’m trying to understand whether OVO’s system is different.If I get a smart meter, would I still stay on a fixed averaged Direct Debit, or is there an option to pay based purely on actual monthly usage from the smart meter readings?I’m basically trying to work out whether:keeping the traditional meter + current DD,	getting a smart meter + fixed DD,	or getting a smart meter + paying on receipt of bill	would make most sense for my situation. ]]></description>
                <author>bee91</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154410</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Wed, 27 May 2026 17:54:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154408</link>
                <description><![CDATA[   		I’m considering getting a smart meter ovo gets accurate readings instead of estimates.	  		Usage is only estimated when the supplier doesn’t have meter readings to go by. Most suppliers now use monthly billing periods, so those with non-smart meters have to submit readings on the right day every month if the resulting bill is to be accurate. Meter accuracy is carefully controlled, and we’ve seen very few cases of imprecision - most of them involving gas meters.      		Did switching to a smart meter help you:	reduce your Direct Debit?		  		The type of meter has no real influence on the size of the Direct Debit (DD). OVO recalculate the estimate of future consumption and thus the recommended DD amount whenever a meter reading is received. Having a smart meter means that both these figures will be more reasonable.  		Did switching to a smart meter help you:	stop overpaying?		 		What do you mean by ‘overpaying’?Do you think your bills are higher than they should be considering your usage? Bills will always be based on how much energy has been consumed, and the only way for the supplier to know that is from meter readings.   	Or do you think your Direct Debit is too high compared to the size of the bill each month?You will only ever have to pay for the energy you’ve used. For billing to be accurate, then, there must be regular meter readings. Non-smart meter customers should submit monthly readings; smart meter customers don’t have to.  		Did switching to a smart meter help you:	get more accurate bills?	  		I think I’ve already answered this point. The bill will be as accurate as the data it’s based on.    		… were there any downsides?	  		None at all that I can think of. I suppose some might regret the amount of time they spend on playing with all those lovely figures that become available after having a smart meter installed. I don’t! ]]></description>
                <author>Firedog</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154408</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>new ovo app</title>
                <pubDate>Wed, 27 May 2026 17:45:52 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#post154407</link>
                <description><![CDATA[ Received email about new app - tried to install via playstore but it says it&#039;s already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app? ]]></description>
                <author>JaynLM</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#post154407</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-ovo-app-21104#comments</comments>
                <source url="https://forum.ovoenergy.com/new-ovo-app-159/new-ovo-app-21104">new ovo app</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Wed, 27 May 2026 17:42:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154406</link>
                <description><![CDATA[ Mine is the same, nothing since the 22nd.Personally I&#039;ll blame the Bank Holiday weekend and not bother too much about it.Sat and Sun are ‘no peak’ days, and usage on BH Monday isn&#039;t counted at all.They will add the Sat, Sun, and Tues figures soon even if it isn&#039;t showing yet in the app.  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154406</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Wed, 27 May 2026 17:24:36 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154405</link>
                <description><![CDATA[ Please do let us know how the other gent&#039;s experience goes.(And maybe point him to this forum if he has any questions about his own situation). ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154405</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Wed, 27 May 2026 17:13:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154404</link>
                <description><![CDATA[ OVO policy at the moment is that everyone should have at least one months direct debit of credit on 31st March, so DDs can sometimes be inflated for a year to achieve that figure.Then of course even DDs for actual use are averaged over a year, so in summer you pay for more than your actual use, in winter you pay less than your actual use.OVO don&#039;t do a “pay what you have used this month” DD. Some other suppliers do but that means that your DD will change every month, which isn&#039;t great for budgeting.As for smart metering then yes go for it, especially if you keep having estimated readings.Just having accurate readings rather than estimates can often reduce your DDs.(It can take up to 12 months but I reckon that my overall DD has now reduced by about 30% fom what it would have been, simply by having accurate readings sent in everyday by the smart meter).As for reducing your usage it&#039;s a case of each to their own, but with a smart meter recording half hourly usage then you can see from the timings where you are using a lot and work out what appliance is using it.Eg. My main electric oven/hob only gets used verry occasionally now I&#039;ve seen just how much power it uses, it&#039;s much cheaper to cook the same meal using Air Fryer and Microwave. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154404</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>Moving from OVO</title>
                <pubDate>Wed, 27 May 2026 17:12:28 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154403</link>
                <description><![CDATA[ 	If you do online banking using an app there’s usually a way to pay in a cheque by scanning it on your phone/tablet.	 Hiya Julia,Thanks for this. I didn’t know that was a thing. the banking app does indeed allow me to deal with cheques. Appreciate that :)Regards,Woo! ]]></description>
                <author>Woojee</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154403</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
            </item>
                                
            <item>
                <title>Power Move not updating?</title>
                <pubDate>Wed, 27 May 2026 16:58:54 +0200</pubDate>
                <link>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154402</link>
                <description><![CDATA[ I had problem with Power Move app last month with vanishing prize entries. It was sorted out while the monthly lottery was delayed. Related thing seems to be happening this month. My Power Move app hasn&#039;t updated since Frid 22nd. It usually updates daily. It shows that I&#039;m on track for 13 entries. But last 4 days are missing.Anyone else having similar?My smart meter is working fine. My account is set to half hour readings. ]]></description>
                <author>Isthisworthit</author>
                <guid>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#post154402</guid>
                <category>Power Move</category>
                <comments>https://forum.ovoenergy.com/power-move-156/power-move-not-updating-21103#comments</comments>
                <source url="https://forum.ovoenergy.com/power-move-not-updating-156/power-move-not-updating-21103">Power Move not updating?</source>
            </item>
                                
            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Wed, 27 May 2026 15:57:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154401</link>
                <description><![CDATA[ Abby,thanks for the comments, but I think that that misses the point.To answer your specific questions first, though. I have an Ohme charger as there was no choice - it comes as part of the package with my Audi. It was only after installation that I discovered that this was no longer compatible with CA although fortunately I could connect my Audi and CA directly and use the Ohme charger as a dumb device. That bit all works fine.Options might be replacing the charger with a solar-compatible charger (I believe that such things exist) or buy the DC charger option for my PV inverter/control box - for another £3K or so!So why was I using a granny charger when I already have a working charger? Another part of my problem is this very sunny weather when I produce so much PV energy that my system keeps disconnecting from the grid to avoid over-voltage. So, after persuading my wife to do some baking and lots of washing machine use, I hit on the idea of using my granny charger. The idea is to soak up some of the PV energy to a point where I can keep my grid connection intact and upload energy to the grid without overloading anything. And, indeed, that theory worked and I exported more energy yesterday than the day before. I could not use the Ohme charger as 7kW would be too much and need import from the grid but the 2.3kW charger was just about right. I have already used my Charge Anytime quota for this month, so this was a two birds with one stone exercise - charge car with free energy.Then, last night, checking my app, I found that I had, quite unexpectedly, been charged for this, even though none of the energy came from the grid. I was surprised by this as I had not involved Charge Anytime at any point in doing this. In essence, then, my question is how can I use my granny charger to make more efficient use of the energy I am generating myself without Ovo charging me for the privilege? At the moment, I am still waiting for my SEG account to be set up (paperwork taking longer than PV installation) but once it is in place, I shall be in the strange situation of earning money by running a 2kW electric fire in the garden to maintain my energy export by dumping excess energy! I have contacted my installer, just to see if I can throttle things back a bit on the PV generation side but I would really just like CA to get out of the way! How can I tell it not to interfere with something that does not concern it? ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154401</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
            </item>
                                
            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Wed, 27 May 2026 14:39:08 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154399</link>
                <description><![CDATA[ Hey ​@Nealeb  What charger are you using with Charge Anytime? If you have solar you should have a compatible charger. Is the granny charger the only charger? The best option is to use a charger which is compatible with OVO, granny chargers should be avoided where possible and only used in emergencies.  ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154399</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Wed, 27 May 2026 14:25:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154398</link>
                <description><![CDATA[ Will do - went to see the gent upstairs who’s had the identical problem, he’s been on to OVO today, he was a bit less relaxed with them about it than me! And they are sending someone to have a look at his meter today. So I will have the benefit of knowing whether it’s been successful for him or not ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154398</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Wed, 27 May 2026 14:01:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154397</link>
                <description><![CDATA[ Hey ​@ConfusedJim  I’m glad to see a couple of our community members have already stopped by with some helpful advice on this. As they’ve already mentioned, everything should remain the same in terms of the tariff and the meter should work as intended and switch to the peak/off-peak times correctly. If any changes to contract had been required as a result of the meter change, the Support Team would have had to discuss this at the time of booking. If the meter’s in a communal cupboard and you have concerns about whether there’ll be enough space or concerned about access, then it might be worth speaking with facilities management to make sure that they’re aware of the job if there’s anything that might prevent the job being completed. If it’s in a communal area, they may also know if others in the block have had smart meters fitted. The following topic may also be helpful here:  I’ve lived in flats in various locations across Scotland over 10 years now, all with pretty poor mobile signal and I have to say I’ve had smart meters in all, and never had an issue so it’s not commonly an issue, or as a direct result of it just being in a block of flats. I would be hopeful from what you’ve said here that everything should go ahead smoothly, and the E7 will begin to work again. Do keep us updated with how you get on. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154397</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>smart meter</title>
                <pubDate>Wed, 27 May 2026 13:34:41 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154396</link>
                <description><![CDATA[ Hi everyone, looking for advice on whether getting a smart meter actually helped lower or better manage your energy bills.Right now Ovo charges me a fixed Direct Debit every month, but my actual usage is often much lower. Some months I only use around £27–£45 worth of energy, but they still take about £50 every month and I feel like I’m building up too much credit for no reason.I’m considering getting a smart meter ovo gets accurate readings instead of estimates. Did switching to a smart meter help you:reduce your Direct Debit,	stop overpaying,	or get more accurate bills?Also were there any downsides?Would appreciate hearing real experiences before I agree to the installation. ]]></description>
                <author>bee91</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#post154396</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/smart-meter-21102#comments</comments>
                <source url="https://forum.ovoenergy.com/smart-meter-136/smart-meter-21102">smart meter</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 12:31:51 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154395</link>
                <description><![CDATA[ 	Next on the list, we have ​@HangNail999 getting ready for a sunny adventure to Spain tomorrow! How exciting 	You remembered correctly!I will be documenting our journey (the good, the bad, and the ugly) along the way.Sailing from Portsmouth to Bilbao on Brittany Ferries tomorrow at 7pm, and driving down to the south of Spain. It’s 2 nights on the ship on the way there, and 1 night on the way back. We have one night in a hotel on the way down, staying just below Madrid.The full story will be revealed when we get back!  ]]></description>
                <author>HangNail999</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154395</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
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            <item>
                <title>Are there conditions to the free electricity offer?</title>
                <pubDate>Wed, 27 May 2026 12:26:13 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154468</link>
                <description><![CDATA[ I would if I could ‘cough cough’  Tom… ]]></description>
                <author>TomThumb</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154468</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#comments</comments>
                <source url="https://forum.ovoenergy.com/are-there-conditions-to-the-free-electricity-offer-167/are-there-conditions-to-the-free-electricity-offer-19997">Are there conditions to the free electricity offer?</source>
            </item>
                                
            <item>
                <title>Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</title>
                <pubDate>Wed, 27 May 2026 11:29:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154392</link>
                <description><![CDATA[ Hi Peter E,Sorry, but we do seem to be going around in circles, here!  My original post was about the fact that the specs for the QM050RF state it has an ‘input rating’ of ~1kW and has ~7kWh of heat storage implying that it can, on an Eco7 tariff, fully charge its 7kW of bricks ‘overnight’.  However, I can only see it charging at 700W max and therefore it does not ever fully charge, as confirmed by its own stored data; never charging more than ~4.2kW.  I do appreciate I only have six hours but nevertheless it could be storing considerably more energy than it currently is.I can’t get any sense out of Dimplex as to a understanding how the unit works better or a work-around and they have now stopped answering my emails.  It is very disappointing.  I am resolved to the prospect of trying to use something like Home Assistant to take advantage of the additional random daytime cheap periods of power but, as I say, I kind of feel like I have been mis-sold the heater. ]]></description>
                <author>martinwinlow</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154392</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#comments</comments>
                <source url="https://forum.ovoenergy.com/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086">Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 10:22:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154388</link>
                <description><![CDATA[ Hey ​@Nealeb,I’m so glad to hear that you had an incredible trip across France! You’ve totally sparked my wanderlust! My partner and I have been chatting about taking a road trip to Europe, and hearing your stories, along with ​@Sparky64&#039;s, makes me feel so much more at ease. Next on the list, we have ​@HangNail999 getting ready for a sunny adventure to Spain tomorrow! How exciting  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154388</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
            </item>
                                
            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 10:18:58 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154387</link>
                <description><![CDATA[ A little bit of background on relative pricing. France has a mature fleet of nuclear reactors which provides a lot of low cost base load whereas over here we don&#039;t have that and gas can set the marginal price of electricity which is relatively high in comparison. With increased renewables the number of times that gas sets the marginal price is reducing but we are not there yet. On top of that we charge 20% VAT on commercial charging although an interest group took HMRC to court who ruled in favour of it only being the same as domestic users at 5% because it is mainly for non commercial purposes. HMRC have appealed. I estimate that will drop the price by 10p but don&#039;t hold your breath as to the appeal failing or the CPOs passing on the saving. (Jaffa cakes all over again if you remember that) A third and little known contributory factor is that the government incentivised Charge Point Operators to put in a lot of Rapid (&amp;gt;25kW) chargers but they seem to have over ordered the connection capacity and it seems that the high connection charges are reflected in the resultant price/kWh and is putting people off outside charging. Low usage is making the situation even worse for the viability of CPOs. There have already been a number of takeovers.  Did we just snatch failure from the jaws of victory? Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154387</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
            </item>
                                
            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Wed, 27 May 2026 09:58:30 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154386</link>
                <description><![CDATA[ Morning ​@pb940, I hope you’re well, and thanks for your question. Thanks to ​@DavidWSR and ​@Nukecad for your great replies as well - spot on. Just to let you know ​@pb940, if your a dual fuel customer and a homeowner, we should be launching a new tariff today, which is a 1 Year Fix including a year of complete boiler cover at no extra cost. Hopefully you find a tariff that suits you. Let us know if you have any further questions. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154386</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
            </item>
                                
            <item>
                <title>Are there conditions to the free electricity offer?</title>
                <pubDate>Wed, 27 May 2026 09:44:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154467</link>
                <description><![CDATA[ Thanks for the heads up for everyone ​@costeek  ]]></description>
                <author>Chris_OVO</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154467</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#comments</comments>
                <source url="https://forum.ovoenergy.com/are-there-conditions-to-the-free-electricity-offer-167/are-there-conditions-to-the-free-electricity-offer-19997">Are there conditions to the free electricity offer?</source>
            </item>
                                
            <item>
                <title>Ovo charge app not adding my Evec charger</title>
                <pubDate>Wed, 27 May 2026 09:42:46 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#post154384</link>
                <description><![CDATA[ Hey ​@Dw1973  Thanks for coming back with that update, I’m really glad to hear everything’s been running smoothly since then. If you ever have any other questions, queries or even feedback, always feel free to pop back to the Forum anytime. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#post154384</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-charge-app-not-adding-my-evec-charger-166/ovo-charge-app-not-adding-my-evec-charger-20781">Ovo charge app not adding my Evec charger</source>
            </item>
                                
            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Wed, 27 May 2026 09:29:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154383</link>
                <description><![CDATA[ Thanks for confirming ​@charlene.m, they’ve confirmed that the top up for the gas on the 24th went through and is on the meter balance, but the electric top up didn’t go through, and this will have been returned to your bank. You should see the money back in your bank very soon, and hopefully the meter balance will have updated now on your side. Please check your bank account to see if the money for the other top up was taken. If so, it should be automatically refunded by the end of the week. If you don’t receive it, please reach out to our Support Team so they can look into this, and get it refunded for you.  Please keep us updated as to how you get on, and let us know if you have any further questions. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154383</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
            </item>
                                
            <item>
                <title>How do I use my OVO Charge public charging credit?</title>
                <pubDate>Wed, 27 May 2026 08:56:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759#post154382</link>
                <description><![CDATA[ Hey ​@Suze_b18  I’ve sent you a private message as the Charge Anytime team to take a look here. If you could reply, and we’ll pass this to the team. ]]></description>
                <author>Abby_OVO</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759#post154382</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759#comments</comments>
                <source url="https://forum.ovoenergy.com/how-do-i-use-my-ovo-charge-public-charging-credit-166/how-do-i-use-my-ovo-charge-public-charging-credit-20759">How do I use my OVO Charge public charging credit?</source>
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            <item>
                <title>EV driving in France - my experience</title>
                <pubDate>Wed, 27 May 2026 08:22:15 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154381</link>
                <description><![CDATA[ I&#039;m now back from my own trip to France. Probably around 1000km across Brittany and Normandy. I can only agree with Sparky - I had no problems at all in finding a charging point; all were working and I never found a site where all were occupied, even at a busy supermarket. To be honest, the biggest issue was which one to go to! Although I only needed to recharge 5 or 6 times, my preferred locations were usually at supermarkets and in one case a big DIY store. &quot;Aire de covoiturage&quot; (car-sharing area) was also a good choice as these are usually just off main roads so easy to get to, although no facilities apart from the charger. I didn&#039;t stop at any motorway service areas.To pay, I used a mix of Plugsurfing RFID card (and their app to find chargers), the car&#039;s Audi GPS with its charger network and using the Audi app to pay, and on one occasion at Lidl I was able to use the CA app which used some of my public charging allowance. I think I used a credit card once but you cannot assume that a charger will accept credit cards - probably the least popular option. To compare prices - I topped up at a 150kW charger at Lidl in Normandy at a cost of approx 35p/kWh. My local UK Lidl has a 50kW charger which costs 74p/kWh. Go to France with as little as possible in your battery and top up before you come back! ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#post154381</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ev-driving-in-france-my-experience-21056#comments</comments>
                <source url="https://forum.ovoenergy.com/ev-driving-in-france-my-experience-166/ev-driving-in-france-my-experience-21056">EV driving in France - my experience</source>
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            <item>
                <title>Using PV charging at home without CA charging me!</title>
                <pubDate>Wed, 27 May 2026 00:01:36 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154380</link>
                <description><![CDATA[ Because I have plenty of spare PV energy in the current weather and because I have already used this month’s CA allowance, I thought I would drag out my granny charger and use that - didn’t need to use the car today anyway. So, plenty of sun, and put 15kWh in the car battery.So I was a bit surprised to find that Ovo, via my CA account, have charged me for using my own electricity! Especially given the amount of energy I am currently uploading for no payment while I wait for some weeks for my SEG account to be set up, this seems a bit rough.How can I charge my car with my own electricity without Ovo charging me? ]]></description>
                <author>Nealeb</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#post154380</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/using-pv-charging-at-home-without-ca-charging-me-21101#comments</comments>
                <source url="https://forum.ovoenergy.com/using-pv-charging-at-home-without-ca-charging-me-166/using-pv-charging-at-home-without-ca-charging-me-21101">Using PV charging at home without CA charging me!</source>
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            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 21:33:55 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154379</link>
                <description><![CDATA[ Yes we are an economy 7 tariff and haven’t been told when arranging the appointment that anything would change in that regard.We have a bit of a development in the story though - another neighbour, also supplied by OVO, has exactly the same issue as us. Their meter box is also the same as ours. I had thought they wouldn’t be old enough to be affected by the RTS switch off though - they’re digital and don’t have any black transmitter box nearby ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154379</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
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            <item>
                <title>Moving from OVO</title>
                <pubDate>Tue, 26 May 2026 19:16:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154378</link>
                <description><![CDATA[ If you do online banking using an app there’s usually a way to pay in a cheque by scanning it on your phone/tablet. ]]></description>
                <author>juliamc</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154378</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 18:09:05 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154377</link>
                <description><![CDATA[ Very roughly - if you are North of a line from the Mersey to the Humber estuaries then you will be on Long Range Radio for smart metering. South of that it&#039;s the mobile phone signal.Things are changing though, so while those sre the preferred methods they are not set in stone like they used to be. There is even smart metering over the internet coming for awkward cases.Yes a smart meter can handle E7, but it needs to be a dual rate meter, and may need an auxiliary switch for the off-peak circuit. I assume you are already on E7 with OVO so that should happen automatically. But you may want to confirm with support that that is what the engineer will be fitting. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154377</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 17:52:38 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154376</link>
                <description><![CDATA[ Thanks for the replies, they’ve been very helpful! Mobile signal is not great in our flat as we are on a lower floor, and I suppose there’s lots of steel etc in the way, but I bumped into a neighbour this afternoon and they said they have a smart meter through Eon and it works just fine, so fingers crossed all will be well.  So should the economy 7 just start working again as before when the new meter goes in? ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154376</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 17:51:01 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154375</link>
                <description><![CDATA[ It&#039;s not just smart meters that are keeping 2G going. smart bus stops and smart advertising signs also use, or can fall back on, 2G.I&#039;m not sure but think I read that some railway infrastructure also still uses 2.G ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154375</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Tue, 26 May 2026 17:39:03 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154374</link>
                <description><![CDATA[ To check the various currently available OVO fixes put you postcode in here:https://plans.ovoenergy.com/Once the plans come up you then need to set the filters to your meter type and preferred payment method to cut the list down to a managable size.I know what you mean though, when my fix ended during the last energy crisis I just went to the Standard Variable rate (called Simpler Energy at OVO) until prices got more reasonable and I fixed again. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154374</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 15:58:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154373</link>
                <description><![CDATA[ 	Whether it communicates by 3G/4G...	I just realised that when 3G signal will go off, smart meters will switch to 2G signal. Until their communication hubs (where possible) are replaced for 4G signal. Apparently this is one of the reasons why 2G signal is still being kept. Feels a bit strange to me. ]]></description>
                <author>costeek</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154373</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Are there conditions to the free electricity offer?</title>
                <pubDate>Tue, 26 May 2026 15:48:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154493</link>
                <description><![CDATA[ A gentle reminder to book another week’s free slots.  ]]></description>
                <author>costeek</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#post154493</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/are-there-conditions-to-the-free-electricity-offer-19997#comments</comments>
                <source url="https://forum.ovoenergy.com/are-there-conditions-to-the-free-electricity-offer-167/are-there-conditions-to-the-free-electricity-offer-19997">Are there conditions to the free electricity offer?</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 15:44:17 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154370</link>
                <description><![CDATA[ The meter will work.Whether it communicates by 3G/4G or by Long Range Radio the new meter should be able to communicate it’s readings to the Data Communications Company (DCC) and OVO picks them up from there.If for any reason the new meter cannot communicate with DCC then you will have to send in readings to OVO, but that’s no different to what you do now with your non-smart meter.However if your flat is too far from your meter then your In Home Display may be too far away from it to communicate properly.It was/is a problem with blocks of flats, but there is something called ALT-HAN that should be able to help with that.https://althanco.com/what-we-do/https://althanco.com/how-it-works/  ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154370</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Tue, 26 May 2026 15:33:47 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154369</link>
                <description><![CDATA[ Thanks ​@Nukecad that makes more sense. It’s hard knowing what to do with fixing a new plan with the way the world is at the moment, without the confusing rate details I was being shown ]]></description>
                <author>pb940</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154369</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
            </item>
                                
            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Tue, 26 May 2026 15:33:32 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154368</link>
                <description><![CDATA[ I have check the only payment showing is the £5 I topped up on the 25th with the old app both payment from 24th haven’t been applied  ]]></description>
                <author>charlene.m</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154368</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 15:27:45 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154367</link>
                <description><![CDATA[ Why smart meter wouldn’t work in the block of flats? It uses mobile phone network (unless you are in Scotland, it’s a bit different there) for sending data. It should be fine! I used to live in the high-rise building, and my smart meter worked perfectly. There could be some issues when you need your gas meter to send data to your electricity meter – sometimes they are too far away from each other. But even in that case there are some solutions found. But, if you are in the high-rise building, I’m sure you won’t have that kind problems! So, yeah, just book the replacement and let them do their job. P.S. My guess is that you were on Economy7 tariff, but when RTS was switched off, the cheap part of the tariff stopped working.  ]]></description>
                <author>costeek</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154367</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Tue, 26 May 2026 15:18:57 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154366</link>
                <description><![CDATA[ Hi ​@pb940 The unit rate of 23.85p is the rate that it was before the 1st April when all unit  rates, including fixed rates, went down due to government changes.If you look at that first screenshot is says that tariff eneded on 31st March 2026.Your revised fixed tairff is your second screenshot which says it started on1st April and is now 20.51p.The 21.54p in the third screenshot is simply the 20.51p plus 5% VAT.If you scroll down to the bottom of the Plan page then it tels you there that VAT is excluded from those figures.You have to be careful because the plan pages and your billling) show the unit rate before VAT.However for the purposes of renewals, quotes, and comparisions the rate including VAT is shown, to make it easier to compare with other companies tariff rates. ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154366</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
            </item>
                                
            <item>
                <title>money for nothing?</title>
                <pubDate>Tue, 26 May 2026 15:13:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154365</link>
                <description><![CDATA[ 		PS. There is one exclusion in there that intrigues me:		Excluded consumption - Free electricity applies for home appliance energy use only. Energy consumed by a home EV charger, in-home battery or heat pump will be charged at your standard unit rates.		How will they know what you used it for? (unless you are also using Charge Anytime for an EV)	 	 		Possibly because OVO used to monitor heat pump usage (before they scrapped that Add On) and monitor home battery (did they do that?) and have forgotten that they don’t monitor either of those. It’s the perennial problem that you write a lot of this stuff a long time ago and it never gets revised because there is never enough staff to check what you wrote before to make sure it’s still relevant. No. Apart from Charge Anytime you can use the free energy for anything unless you happen self-impose the restrictions on yourself which, of course, you should. TBH It’s not going to significantly change anybody’s bank balance. Either way. Peter ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154365</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#comments</comments>
                <source url="https://forum.ovoenergy.com/money-for-nothing-167/money-for-nothing-21098">money for nothing?</source>
            </item>
                                
            <item>
                <title>money for nothing?</title>
                <pubDate>Tue, 26 May 2026 14:55:56 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154364</link>
                <description><![CDATA[ Hi ​@Phlash The Free hours offers work by giving you up to 1-kWh for free during each of your chosen hours.If you use more than 1-kWh  from the grid during the hour then you will get credited for just 1-kWh.If you use less than1-kWh from the grid then you get credited for what you did use.So if you don’t use anything from the grid during the chosen hours - because you are running on solar/battery then you won’t get any credit. The terms and conditions can be found here: https://www.ovoenergy.com/terms/beyond-terms-and-conditions PS. There is one exclusion in there that intrigues me:Excluded consumption - Free electricity applies for home appliance energy use only. Energy consumed by a home EV charger, in-home battery or heat pump will be charged at your standard unit rates.How will they know what you used it for? (unless you are also using Charge Anytime for an EV)   ]]></description>
                <author>Nukecad</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154364</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#comments</comments>
                <source url="https://forum.ovoenergy.com/money-for-nothing-167/money-for-nothing-21098">money for nothing?</source>
            </item>
                                
            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Tue, 26 May 2026 14:24:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154362</link>
                <description><![CDATA[ Afternoon ​@charlene.m, I’ve heard back from the team, and they’ve confirmed that only one of the two payments was taken, and this payment was actually applied to your meter. Please could you check the meter to see if you can see the payment is included now? ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154362</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
            </item>
                                
            <item>
                <title>Economy 7 not working through old meter - will smart meter work in apartment block?</title>
                <pubDate>Tue, 26 May 2026 13:44:33 +0200</pubDate>
                <link>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154361</link>
                <description><![CDATA[ Hi, we are having a bit of a saga here, about a month ago our water immersion heater that works on the economy 7 stopped working. We’ve had various plumbers and electricians at it and it’s still not working, but one of them suggested that we try and see if our storage heaters (which had been turned off for a while) were working. The storage heaters didn’t work either, so having tested everything he came to the conclusion that the problem must lie with the electricity meter. It’s an old one, probably still the original from when the apartments were built 25/30 years ago I think. The electrician said he was fairly sure that a smart meter would not work here, as we are in an apartment block. Have called OVO today to ask for someone to come and have a look at it. They were very insistent on booking an appointment to install a smart meter, which has duly been made, but will it work? And if, as seems likely, they can’t get a smart meter to work in my flat, what is my next possible course of action? At wits end, any advice from anyone who’s experienced a similar issue would be hugely appreciated ]]></description>
                <author>ConfusedJim</author>
                <guid>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#post154361</guid>
                <category>Smart meters</category>
                <comments>https://forum.ovoenergy.com/smart-meters-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100#comments</comments>
                <source url="https://forum.ovoenergy.com/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-136/economy-7-not-working-through-old-meter-will-smart-meter-work-in-apartment-block-21100">Economy 7 not working through old meter - will smart meter work in apartment block?</source>
            </item>
                                
            <item>
                <title>Ovo charge app not adding my Evec charger</title>
                <pubDate>Tue, 26 May 2026 13:10:00 +0200</pubDate>
                <link>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#post154360</link>
                <description><![CDATA[ Apologies for the late reply but happy to report that the app and charger have been rock solid since it reappeared on the app.I only tend to charge around once a week and previously the app would lose connection to the charger between charges necessitating a removal, reboot and re-add which was obviously very annoying.Since the update I&#039;ve not had to do this once so we&#039;ll done Evec and OVO  ]]></description>
                <author>Dw1973</author>
                <guid>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#post154360</guid>
                <category>Electric vehicles</category>
                <comments>https://forum.ovoenergy.com/electric-vehicles-166/ovo-charge-app-not-adding-my-evec-charger-20781#comments</comments>
                <source url="https://forum.ovoenergy.com/ovo-charge-app-not-adding-my-evec-charger-166/ovo-charge-app-not-adding-my-evec-charger-20781">Ovo charge app not adding my Evec charger</source>
            </item>
                                
            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Tue, 26 May 2026 11:07:12 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154359</link>
                <description><![CDATA[ Looking at the three rates you have provided I think the 20.51 rate refers to the short term tariff from April to June. The renew page will show your rate going forward and reflects the fact there is a planned change in the energy cap from July. ]]></description>
                <author>DavidWSR</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154359</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
            </item>
                                
            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Tue, 26 May 2026 10:56:03 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154358</link>
                <description><![CDATA[ Hi again ​@charlene.m - I’ve sent you a private message  get back to me when you can. Cheers . ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154358</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
            </item>
                                
            <item>
                <title>money for nothing?</title>
                <pubDate>Tue, 26 May 2026 10:55:06 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154357</link>
                <description><![CDATA[ Hi ​@Phlash  It depends if you have a suitable load and you can control where you take your load from. As I&#039;m not an OVO customer I don&#039;t know the exact scheme conditions but ​@Nukecad may be able to clarify.  If you were able to direct the load from the grid into your battery then it will be free. But if the PV would have filled the battery anyway then it may look as if you have gained nothing in the process but if you were to sell the PV output as a SEG (because the battery is full and you are still generating more than you use) then you have gained. However, if you don&#039;t carefully control what you take from the grid then it could end up costing you more than what you could have saved. To be honest, the scheme works best with simple arrangements of just applying an additional load like washing machine etc rather than having to manipulate the extra technology you may have to make it work. The question only you can answer is ‘Is it worth the hassle and how much could you lose if you got it wrong?’ I&#039;m fully expecting other answers to appear on here on how you you can manage this successfully with the extra tech but it probably hinges on how well you can control your system and when to stop importing from the grid. Peter   ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154357</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#comments</comments>
                <source url="https://forum.ovoenergy.com/money-for-nothing-167/money-for-nothing-21098">money for nothing?</source>
            </item>
                                
            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Tue, 26 May 2026 10:52:07 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154356</link>
                <description><![CDATA[ Good morning ​@charlene.m and a warm welcome to the OVO Forum. I’m sorry to hear what’s happened here. Please could you try deleting the app from your device, and then re-downloading it. let me know whether this works. If you can log in, but the app / meter is still not displaying your payment, please contact our Support Team. If you send them the proof of payment, they’ll be able to get the credit added on to your smart meter. Please keep us updated as to how you get on. I’m also going to ask a colleague in the PAYG team whether they have anything further to suggest, and will let you know if so. ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154356</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
            </item>
                                
            <item>
                <title>Moving from OVO</title>
                <pubDate>Tue, 26 May 2026 10:42:38 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154355</link>
                <description><![CDATA[ Morning again ​@Woojee, That’s a good question to ask! Feel free to cancel your Direct Debit, and we’ll just take the final bill amount from your balance. If you have any balance left to pay, then you can make a manual card payment for the remainder. If you have any balance remaining in credit, we’ll refund it back to your bank.  To confirm, when you cancel your Direct Debit, you’ll receive an email requesting that you set it back up. This email is automated - feel free to ignore it. I hope this helps, and best of luck with your new supplier. As ​@Peter E says, you’re more than welcome to continue using this Forum for any more energy related questions, even after you’ve switched.  ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154355</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
            </item>
                                
            <item>
                <title>Ombudsman complaint upheld 5 years ago, still waiting on agreed solutions to be completed.</title>
                <pubDate>Tue, 26 May 2026 09:48:21 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#post154354</link>
                <description><![CDATA[ Morning again ​@DBClark, I’d recommend speaking to our Collections team if they’re trying to contact you, as they’ll be able to set up a payment plan which will stop the Collections communications coming through. You’ve mentioned that you have been refusing to pay estimated bills, however if you now have a smart meter in place then your bills should be accurate now to meter readings since the installation was completed. When the meter was exchanged, the engineer would have had to (if possible) take a final reading from the old meter. I assume this may not have been possible if the meter had failed. However, the engineer may have been able to retrieve the final reading from the internal memory of the meter once it was removed, even if the reading wasn’t displayed on the screen. Have you checked the statement that covers the date the meter was removed, to see if the removal reading was an actual reading? If it was, then the bill will stand. I’d really recommend checking whether this is the case or not. Regarding legal advice - we’d recommend that you seek proper legal counsel. We can answer questions on the Forum as best we can, however, when it’s relating to a complaint like this that relies on someone actually checking your energy account and bills, then this needs to be directed through our Complaints team. I’d recommend getting back in touch with your Complaints handler for an update. I hope this is all sorted for you ASAP.​​​​​ ]]></description>
                <author>Ben_OVO</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#post154354</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#comments</comments>
                <source url="https://forum.ovoenergy.com/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096">Ombudsman complaint upheld 5 years ago, still waiting on agreed solutions to be completed.</source>
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            <item>
                <title>confusing tariff plan details</title>
                <pubDate>Tue, 26 May 2026 09:47:43 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154353</link>
                <description><![CDATA[ I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?   ]]></description>
                <author>pb940</author>
                <guid>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#post154353</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/confusing-tariff-plan-details-21099#comments</comments>
                <source url="https://forum.ovoenergy.com/confusing-tariff-plan-details-140/confusing-tariff-plan-details-21099">confusing tariff plan details</source>
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            <item>
                <title>money for nothing?</title>
                <pubDate>Tue, 26 May 2026 09:30:47 +0200</pubDate>
                <link>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154352</link>
                <description><![CDATA[ Last forum entry about “free” electricity is 10 months old. Just entered new scheme this week and wondering where the benefit is? We have solar panels and a small battery. There is still 20% left in battery when the current solar bonanza kicks in for the new day. Surely I am just using PV to generate electricity which then goes round an unvirtuous circle to earn about £0.45 for a one hour slot. What am I missing here? ]]></description>
                <author>Phlash</author>
                <guid>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#post154352</guid>
                <category>OVO Beyond</category>
                <comments>https://forum.ovoenergy.com/ovo-beyond-167/money-for-nothing-21098#comments</comments>
                <source url="https://forum.ovoenergy.com/money-for-nothing-167/money-for-nothing-21098">money for nothing?</source>
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            <item>
                <title>Moving from OVO</title>
                <pubDate>Tue, 26 May 2026 02:02:20 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154351</link>
                <description><![CDATA[ Just out of interest, my balance is currently positive and have about £160 in credit. I have recieved an e-mail from Ovo saying they can potentially keep taking the DD from my bank for a month and a half or maybe longer (switch date is 27th May). So technically another £150 minimum from me if that happens. When it comes time to refunding me, will it go directly back to my bank or will they send me a cheque? I honestly do not wish to deal with such an archaic payment method that requires time and effort on my part to cash it in (not only that, but it’s incredibly difficult for me to leave the house and getting people to help outside of the house for these things). I’m currently debating about stopping my DD due to this and just letting Ovo eat up the existing balance so I don’t have to deal with a cheque. Thanks again for your time!Regards,Woo! ]]></description>
                <author>Woojee</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154351</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
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            <item>
                <title>new app hasnt added my payment</title>
                <pubDate>Mon, 25 May 2026 23:45:42 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154350</link>
                <description><![CDATA[ I downloaded the new app as per email sent out from OVO. All linked and was fine. Topped up yestaday on gas and electric but is not showing on my meter or account in history no email receipt but money has been taken from account. I have tired online chat but wasn’t very helpful at all. I have deleted today to try restart but now get an error message below! Never had a problem with old app i actually tried again today and was apply to top up on old app and it went straight on.   ]]></description>
                <author>charlene.m</author>
                <guid>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#post154350</guid>
                <category>My Pay As You Go account</category>
                <comments>https://forum.ovoenergy.com/my-pay-as-you-go-account-159/new-app-hasnt-added-my-payment-21097#comments</comments>
                <source url="https://forum.ovoenergy.com/new-app-hasnt-added-my-payment-159/new-app-hasnt-added-my-payment-21097">new app hasnt added my payment</source>
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            <item>
                <title>Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</title>
                <pubDate>Mon, 25 May 2026 22:23:53 +0200</pubDate>
                <link>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154348</link>
                <description><![CDATA[ ​@Firedog Maybe I&#039;m not seeing it but the Peak connection is the constant feed and the Off Peak is what is connected to the smart switch which is simulating what would be the E7 switched output from an E7 meter if he had one. But if that gad been the case I&#039;m not sure why it isn&#039;t working correctly. Settings?  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#post154348</guid>
                <category>Home and heating</category>
                <comments>https://forum.ovoenergy.com/home-and-heating-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086#comments</comments>
                <source url="https://forum.ovoenergy.com/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-138/quantum-dimplex-night-storage-heater-won-t-charge-at-max-rate-21086">Quantum Dimplex Night Storage Heater Won&#039;t Charge at Max Rate</source>
            </item>
                                
            <item>
                <title>Moving from OVO</title>
                <pubDate>Mon, 25 May 2026 22:13:35 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154347</link>
                <description><![CDATA[ Wishing you all the best ​@Woojee and hope the switch goes smoothly for you. I can understand how you feel when you keep on getting moved from supplier to supplier and none of that is what you wanted or expected. Feel free to come back on here if you have any questions although we won&#039;t t be able to be so specific with our answers if they relate to your new supplier. Peter  ]]></description>
                <author>Peter E</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154347</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
            </item>
                                
            <item>
                <title>Ombudsman complaint upheld 5 years ago, still waiting on agreed solutions to be completed.</title>
                <pubDate>Mon, 25 May 2026 21:46:11 +0200</pubDate>
                <link>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#post154346</link>
                <description><![CDATA[ Thanks for reply, but unfortunately the only way I could get SSE or OVO to take notice was by refusing to pay. OVO won&#039;t take me to court as I have an Ombudsman case that was in my favour and they have failed to complete the three parts of the resolution. I have considered sueing OVO for financial losses via the small claims court in Scotland as that is where the account address is. Has anyone on the forum ever went down this route?Dave ]]></description>
                <author>DBClark</author>
                <guid>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#post154346</guid>
                <category>My account</category>
                <comments>https://forum.ovoenergy.com/my-account-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096#comments</comments>
                <source url="https://forum.ovoenergy.com/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-140/ombudsman-complaint-upheld-5-years-ago-still-waiting-on-agreed-solutions-to-be-completed-21096">Ombudsman complaint upheld 5 years ago, still waiting on agreed solutions to be completed.</source>
            </item>
                                
            <item>
                <title>Moving from OVO</title>
                <pubDate>Mon, 25 May 2026 20:19:29 +0200</pubDate>
                <link>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154345</link>
                <description><![CDATA[ 	Morning ​@Woojee,	 	we will be operating as normal for some time yet and, if the acquisition does happen, you’d still remain on supply, and would eventually become an Eon customer.	 	 Appreciated. I have no real reason to move but after being sold from SSE to OVO, and now OVO to E.on, I think I’m ready to start making my own choices at this point. Things seem to be going smoothly and my switch is due to take place on the 27th of May. I appreciate your help (and fellow members) with this and previous questions. Wishing you all the best! Regards,Woo! ]]></description>
                <author>Woojee</author>
                <guid>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#post154345</guid>
                <category>Switching suppliers and moving home</category>
                <comments>https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/moving-from-ovo-21093#comments</comments>
                <source url="https://forum.ovoenergy.com/moving-from-ovo-144/moving-from-ovo-21093">Moving from OVO</source>
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