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The EV Everywhere plan is relaunching!


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We’ve got some exciting news to announce and a new offer for any new EV customer signing up to OVO and fixing onto our EV tariff!

🚙 The EV Everywhere plan is relaunching! 🚙

With any new sign up, you’ll be able to choose either a free Smart Charger, or a POLAR Plus membership, giving you access to a network of charging points across the UK.

The new EV Everywhere plan also boasts 2 years of fixed rates, as well as 100% green energy and the option to work with Economy 7 meters.

The Smart Charger is perfect for charging at home. With smart features ready to go, you can support a zero-carbon energy grid thanks to Kaluza charging technology.

Alternatively the POLAR membership allows you to power up at thousands of UK charge points from the Cornish coast to the Scottish highlands. Ideal for charging on the go or if you can’t charge at home!

You can find out more information and sign up to this brilliant offer https://www.ovoenergy.com/ev-everywhere .

This bundle is currently for new customers only right now. We’re working on bringing something similar to existing customers - watch this space! 🤓

45 replies

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This is very exciting news! 😁 Personally I would go with the Smart charger 😎 But I will say the POLAR Plus membership has been very useful thank you!
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@Ajerthebadger - I'll DM you shortly with some more info!

And I'll certainly post an update on here when it's live!

Thanks,

Hari
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Hey @maesawelon if you are already in a contract with us on EV Everywhere, you'll need to wait until renewal to be able to re fix in on EV Everywhere and get your free Smart Charger. It's not possibly to switch to that option during your contract, as you are already on EV Everywhere and have the polar plus membership.

Hope that makes sense, you'll see the option to choose the Smart Charger when you renew.

Darran
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Hi @Eyes0pen - I've DM'ed you!

Thanks,

Hari
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Hi @D600,

Thanks for that. Just referring back to your post from 11 days ago:

'When do you envisage launching a EV Smart Charger programme for existing customers, that they could review in making an informed decision?'

If I've understood correctly, you're looking for a way for your existing charging set up to be managed differently? Please correct me if I'm wrong here!

This may be something we, or our partners over at Kaluza, look to do in the future. However, as you say, right now we are focussed on providing the hardware and intelligent energy platform components together. That's not to say that they can't be separated at some point in the future.

We certainly don't want to force our chargers on people though, especially if you already have a chargepoint at your property, so I'm sorry if you feel this way. I'll review our website content to see how we might make it clearer that our bundle includes a physical chargepoint that we will come and install.

I understand that many new properties are being built with chargepoints, like your own. However, there are also lots of properties that are not being built with chargepoints. We believe our current bundle offers EV drivers who do not already have a charger a great opportunity to have one installed free of charge.

Thanks,

Hari
BTW - just looked at the OVO Renewal for my plan and it says:

Benefits of staying with OVO
  • OVO Interest Reward on credit balances
  • Fair pricing - we don't offer better deals to new customers
  • At least 33% renewable electricity on all plans
  • Award-winning - uSwitch Energy Supplier of the Year 2015, 2016, 2017
Seems to me that OVO do offer better deals to new customers!!

Any comments from the OVO people??
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Hi all,

Really sorry to hear of your frustrations. @antonyn - I'll DM you separately to see if there is anything we can do to help.

I'm keen to assure you that we haven't tried to deliberately disadvantage our existing customers with this offer. As mentioned above, we will be bringing this offer to our existing customers in the near future and are working as quickly as possible to achieve this.

Thanks,

Hari
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@antonyn & @JimTraynor I just wanted to reach out here and support @Hari_OVO a little bit and help guide/explain what's going on.

With any new product there is always a period of bedding in. We do a lot of testing behind the scenes to ensure we have products that are ready for market but given the complexity of this tech, we have to roll out in a considered manner as you are never able to predict what will happen once you start installing more than a few units of something into real customers homes.

With both the Smart Charger and V2G charger, we've been on a huge learning journey and are excited about the developments in this tech and it's great to start sharing this tech with some of you.

There is a fair bit of infrastructure that sits behind these technologies, particularly where they link into national networks, such a polar or the grid, as every area of the country has different criteria and availability to adopt, hence why for the moment, Scotland is more of a challenge @JimTraynor , and something we absolutely are working on.

If we waited until every single area of the country was ready to support this tech and a growing network of EV's, it would take years for us to roll it out. However, rest assured we have a team of people working on this behind the scenes to ensure we can continue to expand these technologies across the UK.

With EV Everywhere and the free charger, the only complexity we have is getting existing customers, not currently on EV Everywhere, onto the new version of the tariff. Anyone currently on EV Everywhere will be able to renew onto the new version of the tariff. Again, something we are working on to ensure the work around that @Hari_OVO has had to do in this instance, becomes an automated process and readily available.

Can we learn from these roll outs, of course and this is where your feedback comes in to help shape this going forward.

We are confident this tech is game changing, but it doesn't all happen overnight due to a very complex industry!

Darran
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Hi @Ajerthebadger

It's likely that we will have a process available for you to upgrade to the EV Everywhere bundle and receive a free Smart Charger next week.

Once you're able to sign up, there's a couple of steps we need to go through in order to get you ready to have a charger installed. We will need to do a remote survey of your property to ensure a charger can definitely be installed, and we'll also need to gather some evidence to provide to OLEV to ensure you're eligible for the grant. We'll then be able to get an install date arranged with you based on your availability, and the availability of our engineers in your area.

Of course, we'll always aim to do this as quickly as possible but it may be a few weeks before we're ready to install.

Thanks,

Hari
Thanks @Hari_OVO. I’m sure I won’t be the only customer pleased to hear you’re making progress with this.

We’re obviously keen to get the ball rolling as soon as this becomes available. Will a communication come round to say when this goes live? Can we provide the necessary information in anticipation of go live?
Hi @Nancy_OVO & @Darran_OVO
Just catching up on progress from the various Topics and Customer posts on here.

As a fixed plan OVO Energy Customer, now in year two and with 100% Green electricity, I wanted to better understand possible timelines.

I see you installed your first Official Smart Charger 6 months ago and announced a relaunch of EV Everywhere for new customers just a month ago.

I had received a phone call from OVO enquiring about installing a Smart meter and that won't be possible because of the existing 2015 eON / SMETS1 and distance between Elec and Gas meters, so participating in the V2G project is a non starter.

When do you envisage launching a EV Smart Charger programme for existing customers, that they could review in making an informed decision?

My impression is leaving a decision until 2020 may be the best course of action. as you seem to have a lot of teething problems to work through.
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Hi @D600,

Coincidentally, in the last few days, we've added the option to choose the free OVO Smart Charger option to existing customers! If you're interested, you just need to sign up through your online account.

Thanks,
Ed
Current website quote:
Can I choose EV Everywhere if I’m already an OVO customer?
Yes, in the near future we’ll be able to upgrade current OVO customers to EV Everywhere. We just need to make some behind-the-scenes changes first. As soon as it’s all sorted, we’ll be in touch to let everyone know.


Hi @Ed_OVO
Is it all sorted?

As a Green Elec and Gas customer can you provide a link to a page that outlines what I would need to do to add EV charging to my account.

I won't be buying an EV if this is not going to work smoothly. A two year bundle sounds like a carrot for new customers, which I am not - so that won't fit.

I would be eligible for an OLEV grant /free charger etc. Installation of your charger should be possible - we have electric charging points in a covered garage that could facilitate this and run on 3G/4G comms.

Looking forward to your clarification. Cheers
@D600
I'm current OVO customer in the process of having a Smart Charger fitted, and was somewhat surprised that they require an Ethernet connection to your internet. No wireless involved!!

Cheers,

Antony
@antonyn

The more I dig into this the more apparent it is that OVO has made some business decisions that will make for a slower roll-out.

They should have in their business model a service that includes those with EV ready chargers that could accommodate GPRS 3G/4G comm for optimal charging / V2G. They would then be able to leverage existing units rather than force in their charger and smart meters and sell more energy.

I don't have time to research the history in detail, but the national effort lacks real leadership.

I'll wait and see but am not hopeful as it looks like my new car selection will occur before they come up with a workable solution.
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@D600 it should be as simple as going to the offers & upgrades section of your online account and choosing it from there.

There's a little more info on the subject here: https://www.ovoenergy.com/ev-everywhere/smart-charger

Thanks,
Ed
Hi folks, @Ed_OVO @Amy_OVO

I could be misssing something but from what I have read on your website and gleaned from the forum posts here, the prerequisites for an existing OVO Energy customer include the following :

a) OVO smart meters are mandatory.
b) OVO ethernet connection is mandatory - as chargers are not designed with their own communications capability.

If so, this should be spelt out very clearly in your materials to avoid misunderstanding.
According to these prerequisites your offer for existing customers is limited.

I am on my second year with OVO energy. It is a 2015 high energy efficient modern multi-apartment building with EV ready chargers in a covered (3G/4G accessible) carpark. As with any such building, gas meters are housed together and separate from the electric meters located near the flats. Each is equiped with NETTHINGS smart meter energy management systems.

While I should be able to plug in to the existing charger like an additional appliance you cannot accommodate its regulation as I understand it

Please clarify if I have misunderstood.

[The last thing I am going to do is "sign - up" on MyOVO not having a clue what I am signing up for. This is serious business not some social media / internet frivolous waffle.]

Thanks
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Hi @D600,

Thanks for your message!

I'm slightly confused as to what you mean by this:

'While I should be able to plug in to the existing charger like an additional appliance you cannot accommodate its regulation as I understand it'

When the chargers are installed, they are wired to your consumer unit (fusebox) and to your wireless router. The further away these two things are from the your preferred chargepoint location, the harder it will be to install.

We do require an OVO smart meter and an ethernet connection so that the charger can be connected to Kaluza, which in turn enables its 'smart' capability. In the future, we may have a 3G/4G or other wireless variant but currently the only option is to wire it directly into your router.

Thanks,

Hari
Hi @Hari_OVO ,

To clarify your slight confusion I have a charger and a smart meter but they are not OVO’s. The Single Rate Watt Hour meter is an original eOn Landis & Gyr Type 5235A linked to a NETTHINGS energy management system that operates a smart meter independent of my Ethernet/wifi. You want to replace all that with your kit and piggy –back on my internet service – which ain’t going to happen. As a result you cannot manage the regulated optimal charging of a vehicle.

10 days ago my post outlined the situation, and other posts reflected my thinking about your approach. It was clear from then that apparently installing a mandatory OVO smart meter was not on.

It has taken a long time to get to the bottom of what is possible. This should have been easier.
As the situation is dynamic it is hard for customers to know what is possible. Some of your OVO team posts are superficial “you just need to sign up through your online account” So one should be forgiven for thinking one is missing something, or has not been given the full story.

Like I said in my last post “this should be spelt out very clearly in your materials to avoid misunderstanding

I also said on this forum you have made business decisions which from my knowledge will limit rollout.

You now have around 1.5m households but there are many new properties being built with EV Chargers and Smart Meters that are not yours and they won’t be changing them anytime soon. But you decided you would get into that business and force in your charger and smart meter, rather than leverage existing systems. This will leave a bad taste in the mouth of customers.

Actually before switching to OVO over a year ago, I had already mastered energy use in this premises – not surprising then that every time I submitted readings your system said please check again your number seems too low and resubmit. Factually I had the smart meter turned off two years ago as I knew how to control cost and it was just draining additional KWh.
Homo sapiens is an intelligent life form it doesn’t need an IoT nanny.
Hi as an existing customer I don’t see an option for installation of the ev charging point only membership to polar, it doesn’t seem fair that existing customers don’t get the same offer as those that switch. Is this right of have I missed something?
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Hi @Dai - I've moved your post onto this topic about the EV Everywhere plan. As mentioned above, this is only available for new customers at the minute, but we will be making it available for everyone in the near future.
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@Dai

I can understand your frustration. But the only problem I guess OVO would have is, they have effectively paid for your membership up front. If you wish to change this let's say mid-way through your agreement. It may cause OVO to be out of pocket. It is something I would be interested in having as I currently own a 7Kw Pod point charging point and would prefer to have OVO products in and out my home 😎
Yes, EV Anywhere is 100% `RenEngy, but my point was about out the new vs. existing customer promise!
As it is, they've lost me to Ecotricity as their charger deal is much better. I might come back sometime - I did rate OVO highly until this issue.


I'ts odd that they offer the Polar deal still (worth £188) , but don't allow you to exchange it for a Home Charger installation that new customers can do. (For which Ecotricity charges £125 )
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@antonyn

Isn't EV Everywhere 100% Renewable Electricity? I am positive it is (This is what it says on my OVO energy profile) When it comes to things like this. It works the same as a phone contract. You get your shiny new phone with the best tariff available at the time and few months later your network provider might offer cheaper monthly cost and throw in headphones or wireless charger. My only assumption is this is how it works for energy suppliers too.
Hi, I'm an existing customer who has just bought an EV car. My current plan is up on the 25/3 and I was looking to go onto the EV Everywhere plan.
BUT - the EV Everywhere plan doesn't allow existing customers to select a Smart Charger in place of Polar plus membership.

So I'm now looking around - unless this just a website mistake.......

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