I was an OVO customer for 2 years and had benefit of Chargemaster benefit.
I changed supplier , after a year I decided to return to OVO because of the Polar benefit.
Before joining I asked the agent to confirm the plan to use for this benefit which he did, but signed me into the fixed term plan which does not have the benefit. After many conflicting discussions with OVO agents including the statement I must pay £30 to change plans, it transpires the plan is able to provide the Chargemaster benefit so it will cost me approx £70 per year extra for OVO energy plus £100 for the Chargemaster benefit. This is not an accepatble deal.
Best answer by Tim_OVO
Thanks for posting this question,
EV Everywhere is available for you to sign up to as a new customer. Here is the link to the quote page. It’s a separate quote page to our non EV members, which is a bit confusing to be honest!
Whilst EV Everywhere is a two year fix tariff, it’s got a few bits to it that make it different to our two year fix plan. There’s also another problem: members who are on supply with OVO on a different plan to EV Everywhere, but who want to be on EV Everywhere, need to be moved over to our original billing platform for this change to happen.
The good news is that can happen behind the scenes, at no extra cost to you. You won’t get termination fees for this. Even if it wasn't an agent error, it’s not a different tariff, the unit rates and standing charges will be the same two year fix rates as the one you’re currently on. At some point soon, we’ll make that change to our new billing platform that will allow your account to be upgraded back. So the move to the old platform will only be temporary!
My advice is to contact us on web chat on Monday here. Send them a link to this topic, and give them 10 minutes to read it through and raise the request internally.
Lastly for my and