Switched to OVO on 5th June 2020. The on boarding was poor. I cannot access my account and bills. Spoke to OVO 1 month, they promised to fix it. When I log in now, it says they have cancelled my switch. I have been paying direct debits throughout
Best answer by Tim_OVO
Thanks for flagging this on the forum,
I think the biggest factor by far is your inclusion in the Vehicle to Grid trial. Before we go down the main Support route, I think we need to get an email to the team that look after members on this trial. Drop an email to: firstname.lastname@example.org
I know that this can cause an impact to billing platforms and switches. If we can rule out any impact there, we can go about finding the cause. Can you pop back here and update us
On the bright side you do have a bi-directional EV charger worth thousands of points for free, and set to get a saving on energy usage of over £300 a year due to this V2G charger. So it’s not all bad...