Our fixed plan
Green Energy Add-on(free for 2 years)
POLAR plus membership Add-on(free for 2 years)
I asked Hello@OVO about Polar plus membership on 28 August and was told I would get an email from Polar in a couple of days after the switch (9 September). Nothing arrived so far. As one other forum member said, this is an important element for me and one of the reason for my switch. Can anyone help?
Best answer by Jess_OVO
So sorry to hear of your experience with BP Pulse,
If you’re on our EV Everywhere tariff this membership is included with your OVO plan and should show up on your monthly summary (listed as BP Pulse - £0.00) so something is clearly going wrong if they have been charging you as well.
As there may be an issue with the linking of your OVO account to your BP account it might be worth checking you have used the same email address for both accounts and added us on your BP pulse account (using your OVO account number as the ‘Partner code’).
If these details have been checked and the charges still apply please contact our Smart Home Team at firstname.lastname@example.org who’ll be able to look into the specifics of your account and help to get this resolved.