Is this something Ovo do or could arrange and if so how do I go about it?
Best answer by Transparent
Updated on 04/10/20: The info in this update was taken from this topic on ‘Who ones what’:
Example of electricity meter setup
Distribution Network Operator (DNO) responsibilities
- Meter tails before the cutout
- Meter backboard
- Cut-out (also known as 'service head'), which holds the main fuse - Its purpose is to absorb any energy surges which could damage the wiring and appliances within the property
You should contact the DNO in the event of:
- Power cuts
- Emergency relating to the cut-out
- Exposed wiring between street and cut-out
DNO contact information can be found here.
- Meter - this records the electricity consumption of all electrical items in the property
- Meter tails between cut-out to meter and between meter and isolation switch - they carry current between pieces of equipment
- Time-switch (for older Eco-7 meters) - this dictates when each register on a meter records consumption
You will need to book an emergency appointment with OVO in the event of:
- Meter sparking, smoking, overheated
- Moisture in the meter
- Meter off wall
- Fault with meter tails
- Exposed wiring meter tails
- General fault with meter
Do this by calling us on: 0330 303 5063 between Monday to Friday 8am-6pm. Outside of these hours, dialing 105 is the next best action. See this topic for more info.
- Consumer unit (also know as a fuse box)
- All the wiring from the consumer unit into their property and appliances
- Meter box
You should contact a NICEIC-qualified electrician in the event of:
- Shocks from appliance
- Appliance causing fuse to trip
- Sparking, smoking, overheated appliance
- After meter towards house
Here are details of electricians from the NICEIC website but we can’t recommend any specific electrician.
I answered a similar question a few weeks back. Have a look at this thread first, and then post again here if you want more detail.
As you haven't yet filled out your Profile for this Forum, I can't tell you which Distributed Network Operator covers your area. But there's a PDF about New Connections which you can download from here and it has all their contact details in it.
You shouldn't really need to contact the DNO yourself because it's the qualified electrician they need to liaise with, but they're usually very helpful. There's no harm in calling them to ask for clarification if you need it.