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Introducing Charge Anytime - next generation EV charging

Introducing Charge Anytime - next generation EV charging

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Can anyone clear up a very confused new member?

  1. I have a Citroen e-C4 (Series E 2024).
  2. I have PV battery system with a bi-directional FIT meter.
  3. Internet available.
  4. Proposed EV Charger to be either OHME ePod or Easee One
  5. OVO account holder

My query is would I qualify for Charge Anytime?

If not, what would my likely kwh rate (assuming that I can set up an economic time of charge for either charger).

If Charge Anytime is not available, what (and when) is it likely to be compatible?

Userlevel 7
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Hi @PiersM59 ,

The question is whether you have Solar, which I suspect you do. In this situation, you MUST go with an Indra charger if you want to get Charge Anytime - Ohme doesn’t support the required Solar Matching features.

If you do not get the Charge Anytime Add-On, your EV Charging will be at the normal rates for whatever OVO Plan you’re on.

Userlevel 3

Hi @PiersM59,

 

I can see that our forum volunteer has given some good advice here already. You’d be able to check your eligibility for Charge Anytime here.  

 

These links may also be helpful: 

 

https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

 

https://www.ovoenergy.com/electric-cars/smart-charger

 

My issue is now sorted and can charge as expected.

Thanks all for your assistance 

 

 

Martin 

Userlevel 4
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Hey @Mjf001,

 

I’m happy to hear that you can charge as expected, that’s great news! 🎉

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Hi, as my title says. 
I had to call Ford to reset my account, I have them tried to add my car back on the OVO app but it’s getting stuck in a loop. It says click ok to approve T and C. Once I have done that it does to another page for T and C but doesn’t go to the Ford log in page as it should. 

Userlevel 4
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Hey @Can,

 

I’m sorry to hear you are having issues adding your car back. Have you tried deleting the app and re-installing it? It could be that your device is still holding on to some remnants of the previous time the car was set up, which is stopping the process from completing. 

 

If you try this and you’re still having issues, then contact our Charge Anytime team at 0330 175 9678 (option 2 for existing customers) or chargeanytime@ovo.com.

 

Keep us updated if you were successful. 

Userlevel 6
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A few weeks later than expected, but things have fallen into place nicely.

National grid is out next Wednesday to drop in a 80A cut-out,

Ohme are fitting the EVSE on Thursday,

Collect the Kona BEV on Friday 

Then the weekend to get to grips with it all 🤭

 

Tom…

Userlevel 7
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National grid is out next Wednesday to drop in a 80A cut-out,

 

Good news :)

I rather thought that 100A was the de facto standard these days, but I now understand that this is no longer the case. There was apparently a change last year which makes 80A (i.e. a max. load of 18.4 kVA) the new standard, so you’re apparently good to go.

Worth noting: NGED Standardisation of Fusing to 80A

 

Userlevel 6
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Just a quick question.

Finally collected the new EV, but have a question about the charge stats collected by Ovo.


The car came fully charged, so just got around to plugging it in for 10 mins, just to make sure everything works as intended.

My Ohme app reports 0.4kw charge, so looks like I can charge ok, with the charge anytime tariff,

but I’m getting a charge data error on the your EV tab in my ovo account. 

I will give it a proper charge tonight.


How often / when does Ovo pull the charge data from Ohme???

 

Tia

Tom…

 

Userlevel 6
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After doing a charge overnight, the EV tab on my ovo account is still showing a “charger data error”

Something is not working as it should.

Would that point to an Ovo or Ohme as the culprit?

 

Tia 

Tom…

Userlevel 4
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Hey @TomThumb,

 

Exciting to hear that you collected your new EV congratulations! 

 

I’d suggest reaching out to our Charge Anytime directly so they can check everything on our end. You can reach them at 0330 175 9678 (option 2 for existing customers) or chargeanytime@ovo.com

 

Let us know if they manage to get the wheels turning (pardon the pun) 🙂

Userlevel 6
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@ChristopherS_OVO Cheers for the heads up. 

As I had a need to contact Ohme this lunchtime for an unrelated issue, I did mention the Ovo & charge anytime integration to them.

The response I got from Ohme was that a 7-10 day period was needed after the wall charger had been installed & the charge anytime link had been commissioned.

 

Not once had I previously seen that mentioned or noted anywhere.

So I’ll reach out to the CA team the end of the week if nothing has updated by then.


On the plus side, Ohme did confirm that the charge anytime add on looks A ok from there end 👍
so hopefully the data link will catch up soon.

 

Tom…

Userlevel 4
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Hey @TomThumb,

 

It's good to know that an "embedding" period is needed, and everything looks good on their end. We can keep an eye on it and make sure that you start getting access to the data you need! 

 

If you haven't heard by then, contact the Charge Anytime team; they're always there to support you. 

 

Please keep us posted on your progress. 🙂

Joined OVO. Switch date was 20/05

 

I have received no comms at all throughout. Spoke to the support team who have now advised I am unable to have an online account due to being on a legacy billing platform. (Strange, I joined ovo this week). 
 

I am also now been told I can’t use the EV tariff either as I don’t have an online account?? 
 

So, I have now switched suppliers to make use of their EV tariff as advertised to now be told I can’t due to the legacy platform. 
 

I have since given up trying to get anywhere with ovo support. 
 

I have now switched suppliers, invested in a compatible EV charger as per ovo compatibility list to be told I can’t activate the ev tariff? 
 

lost the will to live with it now. 
 

has anyone else encountered similar? Does anyone have a road to resolve, to date ovo have been zero help. :-( 

Userlevel 4
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Hey @Ukcartel,

 

I’m sorry about the experience you’ve had since you switched. 

 

I’m going to have our Forum_Support team contact you so they can help you further with this.

 

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

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