I don’t recognise the figures in your post.

If you use Charge Anytime you will be charged 7p per kWh. The charge for electricity is 24p per kWh and you will be credited with the discount in your next bill. The breakdown is available to view online, on a monthly basis.

To qualify for Charge Anytime you must have a smart meter and either your car or your charger (or both) must be compliant ie one of those recommended such as Indra or Ohm (there are others). Details are available on the OVO website.

i used the Charge Anytime app originally when I registered my EV (a Hyundai Kona, one of those on the recommended list albeit in Beta testing) and it was not entirely satisfactory although I did get the credits. I installed an Indra charger, de - registered vehicle with OVO and installed the Kaluza app as per the recommendation of Indra support and it works perfectly.

from my bill,  broken down monthly and displayed online my discount appears and the sums displayed both before the Indra was installed and after suggest I am being charged around 7p per kWh as expected.

i have read your post a couple of times and hope I have understood the point you are making but as I said above I do not recognise the figures you quote. The discounted rate offered by Charge Anytime is not variable ( if it is then it must be by a very small margin). One final point is that after installing the Indra I was advised to ditch the Charge Anytime app which I did and so I rely on Kaluza and the data on my OVO dashboard online.

Hi, thank you for taking the time to respond, that’s very helpful. The figures I’m mentioning are just my general electric usage charges shown on my OVO account, they were just for context. And the 13p kWh is the rate shown on the Monta app that I was temporarily using. My guess is that the app was showing me inaccurate charging rate because it’s just the app given by the EV charging manufacturer.

We will start using the OVO Charge Anytime app and hopefully get the 7p kWh rate, we do have a compatible car which we checked.

And if I understand correctly, the standard rate is 24p kWh which we were being charged by not using the Charge Anytime app?

Thanks.

Yes that’s right. 24p per kWh is the standard rate that you pay for lighting, watching the telly, boiling a kettle etc. If you are paying that rate for charging your car then you are not getting Charge Anytime and most likely are overriding the app by instructing an immediate charge during the day when there is high demand and electricity is expensive.

I plug my car in during the day. Nothing happens. Then late in the evening when people are going to bed and turning the light out it kicks in - slowly at first - then during the night it charges my car at my chargers fastest rate  and the cycle finishes before sunrise. I mention this as your original post suggested that you were seeking a charge during the day. If that’s right and you were getting one, you were overriding Charge Anytime and paying the full rate.

i hope the techies at OVO agree with my interpretation of how the system works. 

Okay I see, it makes sense now. Basically because my dad is a full time Uber driver he needs his car to be charge reliably in the morning and we didn’t understand how the smart charging worked so even if we were charging overnight we would just override it which is why we were not getting the low rate, we thought just because we were charging it at night we would get the lower rate.

But we will try to use the scheduling/smart feature on the charge anytime app from now on and see how it goes, thanks again.

I think all you need to do is set an end time, plug it in and let it do the business over night.

Hello again, last night my dad came home around 10pm with his car at 41%, plugged in his charger and we setup the schedule on the Charge Anytime app for the car to be ready and charged at 7am, everything seemed fine, no warnings or anything, it even told us it would start charging after 1am.

Wake up in the morning and guess what? Still 41% charge… it didn’t even charge a single percent, then we try to start an urgent charge, it just gets stuck there and doesn’t do anything at all. Now he had to go to a public charger and spend more money to charge it.

Can anyone tell me what is going on here? Thank you.

 Not sure but I would try the following:

1. check to see that the vehicle does not have a timed charging schedule (say between midnight and 4am for example). If it does, delete it to avoid conflicts.
2. assuming your Dads car is one of those supported by OVO contact the Charge Anytime support team and de register the vehicle. Delete the app then ask for assistance in registering the vehicle once again and re-install the app.
3. if the problem persists get OVO to install a charger. I keep whacking on about my Indra charger which does the business for me. I had inconsistent results from using Charge Anytime at first  set up by reference to the vehicle itself. I experienced  repeated charging failures. 
4. As your Dad is a power user and the cost of using public chargers is extortionate it is probably worth the investment to eliminate all the problems once and for all. Your dad probably pays 79p per KWh or thereabouts at  charging station whereas with Charge Anytime working as it should at home the cost should be 7p per kWh.

There may be other contributors to the forum with suggestions as to how to iron out your Dads charging issues. I hope you resolve them as it’s a good product.