Will I be able to renew from my EV Everywhere plan to OVO Drive?

Will I be able to renew from my EV Everywhere plan to OVO Drive?

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Userlevel 5
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I’m totally peed off now. I’ve just been sent details of my new plans and it’s £30 more a month, jumping from £50 I’m currently paying to £80 a month. And I can’t take advantage of the new EV tariff as I’m on the zero carbon heating trial so now all-electric.

I’ve been a customer for ten years but I feel totally let down. My pension is £5,713.80 a year and I can’t afford another £30 a month. It appears I shall have to shop around. :worried:

Userlevel 7

So sorry to hear about the price increases you’re seeing on your latest renewal offer, @Gingernut49.

 

I’ve sent you a PM about your eligibility for the OVO Drive tariff so do get in touch if you’d like to discuss this possibility. :thumbsup:

So This new OVO Drive , What about people like me who have just switched to EV Everwhere, will we have to wait 2 years to swap to this cheaper rate ??

Userlevel 6
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So This new OVO Drive , What about people like me who have just switched to EV Everwhere, will we have to wait 2 years to swap to this cheaper rate ??

I don't see why OVO wouldn't let you swap to a different tariff but I'm guessing that the standard price per unit could have crept up a bit since you picked your tariff.

Userlevel 7

So This new OVO Drive , What about people like me who have just switched to EV Everwhere, will we have to wait 2 years to swap to this cheaper rate ??

 

Great question, @Andy Edson. And one it’s important to get right.

 

I’ve taken this one away to the OVO Drive team to double check whether the usual exit fees do apply were you to switch from your current EV Everywhere plan.

 

Just to confirm - when did you sign-up for this plan? It’s worth checking if you’re still in your 2 week cooling-off period, as this would also allow you to cancel your current plan with no exit fees applied. :thumbsup:

 

I switched over more than a month ago but it took ages for them to actual change my tariff and sort my smart meters. It only moved over about a week ago.

To be honest after thinking about it I think I’m better off on EV Everywhere for now as I have lots of Chargemaster EV points near me and I’ve been charging on them for free. I can walk to my nearest in 10 mins. I think I read I’d lose that if I changed.

 

 

Userlevel 6
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To be honest after thinking about it I think I’m better off on EV Everywhere for now as I have lots of Chargemaster EV points near me and I’ve been charging on them for free. I can walk to my nearest in 10 mins. I think I read I’d lose that if I changed.

If you can make use of the BP membership then I think you're probably best staying on your current tariff.

Don't get me started on exit fees! I'm sure they put a lot of potential customers off and I for one would rarely consider tariffs that had them. If you were looking at switching supplier the exit fee is the equivalent of Sainsbury's charging you because you wanted to change to shop in Tesco's in the future. In your case, if you are charged because you wanted to stay with OVO but go to a more convenient tariff it would be the same as Sainsbury's charging you because you wanted to shop in a different branch!

Userlevel 3

How do I sign up for the Ovo Drive?    I’ve got V2G which Jess says is compatible earlier on in this thread but when I login I can’t see how you change to the plan.

I tried going through the Ovo site while not logged in, but I get to a point where it says that they already supply me and to login - but when I login there is no mention of Ovo Drive.

Can someone help me move across to Ovo Drive?

Userlevel 7
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Which tariff are you on right now @peterb999 , and are you coming up for renewal soon? If you’re currently on EV Everywhere, the best way to move to OVO Drive is to wait for your renewal window to open 45 days before the contract ends and then use the renewal process to renew directly onto OVO Drive - which will also trigger the grandfather rule that allows existing EV Everywhere members to migrate to OVO Drive without the dual-fuel requirement.

It might be possible to switch tariff mid-contract though. I think @Jess_OVO was recently asking one of the other teams for an update there, so it might be worth seeing what they have to say first.

Userlevel 3

Hi Blastoise186,

Thanks for the reply.     I’ve currently on the Better Energy Plan as the EV Everywhere wasn’t worth it for me (I don’t use public chargers).

Userlevel 7
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Ahh ok. Gotcha. I think the option to renew onto OVO Drive should show up on the list of tariffs once your renewal window opens, provided you meet the Dual-Fuel requirement (the grandfather rule doesn’t apply to Better Energy). I don’t think MyOVO currently supports switching tariffs mid-contract via the self-service options outside of the renewal window though, so you’ll probably need to have a chat with the Support Team to get help with this.

Changing the tariff is a significant change that requires verbal consent, so you’ll need to do this over the phone if self-service isn’t working.

Userlevel 3

Thanks Blastoise186.

I spoke to the support team via webchat, but as you say they just told me I had to phone and wouldn’t give any details about it on the webchat.

I phoned and spoke to a really nice customer services agent, very friendly.    We went through what Ovo Drive would cost me which would be 1pperkWh cheaper for electric (but with a 6p a day higher standing charge) and the gas would be 1.62 pperkWh more expensive (which is a rise of 62% - shocking) and 5p more standing charge a day.

The only thing that would make it worthwhile is the 5p per hour charging for the car which would be great but it’s only available with Ovo Drive Anytime.     I asked if my V2G charger was compatible but the chap wasn’t sure (he thinks it would be as it is an Indra charger) - he tried to get through to the smarthome team but their extension was ringing invalid so couldn’t.

 

Does anyone on here know if I can go on Drive Anytime with the V2G charger?   Jess or anyone?

 

Thanks

 

Peter

Userlevel 7
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No worries, I can solve that question as well.

Unfortunately, while the V2G Charger that was used on the OVO V2G Trial is indeed manufactured by Indra, it isn’t compatible with the Drive Anytime add-on at this time, but is compatible with vanilla OVO Drive without the Drive Anytime add-on. The only chargers that are currently compatible with the Drive Anytime add-on are the Kaluza/Indra Smart Pro and Kaluza/Indra Smart Charge Ver 3.0. It’s possible that more chargers might become compatible in the future, but those are the only two which are on the list right now.

I believe you can still get V2G Export Credits though on OVO Drive, so it’s not a total loss. But I hope you’re OK with being told in advance so that you can make an informed decision.

Userlevel 3

I really appreciate the reply Blastoise186, thanks.

I had a feeling that it would be the case as it isn’t on the list of supported chargers but I wanted to know for sure so you’ve answered my question very quickly.

I don’t think it is worth it for me going onto just the Ovo Drive as the gas price is so much more expensive than I’m paying now.   

If you do hear that they have added the V2G as a valid option in the future, would you possibly update this thread? (I know it’s a bit cheeky).    It just means I’ll get an email so I can join Drive Anytime.

Thanks

Peter.

 

Userlevel 7

Some great knowledge sharing going on here with the ever helpful, @Blastoise186!

 

He’s managed to cover all your OVO Drive Anytime and V2G compatibility questions, @peterb999!

 

There’s not much more to add other than to assure you that if there are any changes to the OVO Drive Anytime add-on we’ll make sure we pop back here so you won’t miss out.

 

 

It might be possible to switch tariff mid-contract though. I think @Jess_OVO was recently asking one of the other teams for an update there...

 

I was indeed - thanks for the reminder!

 

 The team have confirmed that usual exit fees do apply, even if switching from the EV Everywhere plan onto OVO Drive. So it’s worth factoring this in when comparing the savings to be made by switching before your renewal period (which starts 49 days before the end of your plan). :slight_smile:

 

 

We got our EV earlier this year (Nissan Leaf e+Tekna, still more than pleased with it). Already an OVO customer I applied for EV Everywhere, including BP Pulse. There was a complete mix up between BP Pulse and Ovo (perhaps because of the pending demise of EV Everywhere) and it took quite some time to sort out. To be fair, OVO did compensate me. Now, months later, I have received an invoice for membership from BP Pulse! So @Jess_OVO does this mean OVO no longer pay BP Pulse and it's now down to me?

Userlevel 5
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>  There was a complete mix up between BP Pulse and Ovo (perhaps because of the pending demise of EV Everywhere) and it took quite some time to sort out. To be fair, OVO did compensate me. Now, months later, I have received an invoice for membership from BP Pulse! So @Jess_OVO does this mean OVO no longer pay BP Pulse and it's now down to me?

There is nothing unusual about that, I had exactly the same experience last year. My recommendation is to cancel BP Pulse and ask for your money back. They are the worst network out there, and not worth giving money to. 
Disclaimer: I am currently in dispute with them, but I had this sentiment even before that. 

To be fair to both OVO and BP Pulse, although it took a while to sort out, EV Everywhere did get up and running and I've successfully charged on BP Pulse stations in various places (avoiding the duff ones by checking on Zap Map). So I've no idea why I've suddenly reveived an invoice for membership.

I hope you get your dispute resolved.

Userlevel 7

Sorry to hear about the unexpected invoice from BP Pulse, @Heskie.

 

Just wanted to let you know I’ve passed this one on to the Smart Home team who should be in touch with you directly to get this sorted.

 

Hope it’s ironed out quickly and you’re able to charge up with ease! :blue_car::relaxed:

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