I’m in the process of purchasing an EV. Before the charger install I’ve been advised to have the meter tails uprated and an isolator switch fitted before my electrician fits a new consumer unit and installs the charger.
I have been charged £264.25 for OVO to carry out the work in the meter cupboard. Thinking this seemed a bit much I did some research and came across this price list by OVO. DP isolator says £158.25 but has no mention of the meter tails. I called my DNO and they said the tails are normally updated during any work carried out by the supplier like a new meter. My smart meter was installed last year and the old tails were left in place. So my question is, why have I been charged £264 for an isolator normally costing £158 and the DNO says meter tails are normally updated during any work carried out as they are not my responsibility and down to the supplier to ensure they are safe and sized according to the demand required.
Best answer by Tim_OVO
Often when an EV charger is being fitted (see OVO’s latest EV smart chargers here), some work is required to the electricity equipment, between the main fuse (cut out) and the consumer unit (fuse box), which the charger will be connect to.
Let’s try and outline common upgrades needed.
The meter tails between the main fuse (cut out) and the meter are the responsibility of the supplier (full list of who owns what, here). These may need to be upgraded, which would be classified by OVO as a ‘Technical site survey’, at a cost of £106 as of July 2021. Latest job prices here.
Installing an isolation switch will act as a circuit breaker on the mains electrical supply, so that the installation of the EV charger can be completed safely by a private electrician. It also negates the need for a supplier to send an engineer to the property to de-energise the cut out (and re-energise afterwards) whilst the charger is being fitted. On its own as of July 2021, this would be a job cost of £158.25. Latest job prices here.
If the fitting of the isolation switch is done at the same time and alongside another job, the cost as of July 2021 is £52.25. So actually getting an isolation switch fitted and getting the meter tails checked/upgraded, will cost the same as just getting the isolation switch fitted, which as of July 2021 is £158.25. Latest job prices here.
How to book
This is best done with our Support team. I’d recommend a phone call on this occasion, in case there are lots of compliance related checks you need to run through. The number to use is: 0330 303 5063, Monday-Friday 8am-6pm.