Solved

Will I lose my SSR for not changing my Direct Debit to the recommended amount?

  • 7 October 2019
  • 1 reply
  • 44 views

My recommended minimum DD changed the day before my DD payment was due, I did notice but forgot to change it to match. Will I now miss out on the self-reward bonus?

If I'm now not entitled to it, I think that's shocking that they can change the recommended minimum literally the day before the DD payment is due.

Thanks
icon

Best answer by SR3 9 October 2019, 10:08

I think the only qualifying criteria is:
- submit meter reads
- have an active DD
- self-serve online

Your SSR should be safe as it's only a recommendation to ensure your account does not accumulate debt
View original

1 reply

Userlevel 2
Badge
I think the only qualifying criteria is:
- submit meter reads
- have an active DD
- self-serve online

Your SSR should be safe as it's only a recommendation to ensure your account does not accumulate debt

Reply