Best answer by Tim_OVO
I am unable to add funds to ovo account, notification of payment declined even though it is cash I am paying with, unable to access account online and no phone assistance from ovo
If you've recently switched to OVO, your MyOVO page won't be fully up and running until we've confirmed your opening meter readings, which can take up to 6 weeks from the supply start date.
If the Direct Debit was missed, it might be that the amount wasn't available at the time. Or it could be another reason, message us to get this checked on webchat via the Help Centre.