I am not at all happy that OVO have adjusted my DD to £171 which is over £100 more per month. I sent a message saying I was not happy with this and annoyed that I could only decrease it to £154 per month. I AM NOT IN DEBT on my account as I paid off arrears. I then changed to a suggested offer 2 year fixed which came up with a monthly payment of £90 which is more acceptable to me but it is still showing my new DD as £171. I am not prepared to pay this amount each month and would like it changing please.
How can this massive hike be justified?
Best answer by Tim_OVO
Thanks for the update @Wbryan @Hellovo
Our aim is to get you to your contract end date with a £0 balance. This page outlines the thought process in place for setting this ideal Direct Debit: https://www.ovoenergy.com/help/direct-debit-review. Also you can always check and adjust that Direct Debit on My OVO!