Solved

Why such a large increase in my recommended Direct Debit?

  • 1 February 2018
  • 59 replies
  • 4196 views


Show first post

59 replies

Userlevel 6
Badge
Hey @Annieb64 - I've moved your post over here. You can find more info on this above ^^
Hello,

Today I received an email from you recommending an increase in our monthly DD from £270 to £327. I've looked at the usage for the past year and even allowing for an increase of 10% in the coming year, I can't get to this higher amount being necessary. Is it possible to 'split the difference' with the increase, and see how it goes?

Thanks,

Vicky
Tried to phone, but, frankly, do not have the time to wait endlessly on-hold.

Anyhow, we pay £124 per month direct debit and was surprised to log on and find that Ovo wants to increase the monthly DD to £226! The total we have spent in the last 12 months (from May18-Apr 19) has been £1,285, which confirms that £124 is about right.

We have a Smart Meter so Ovo is perfectly aware of what are energy use is so any idea of where we go to from here, given there is no way of changing the direct debit on your website?
Userlevel 5
Hey @Victorious and @phatnpil,

We had a similar topic on this so I moved your queries over here, read through for more information.

Is it possible to 'split the difference' with the increase, and see how it goes?

Essentially we can do what you suggest, just give our Customer Care team a call to discuss this. They're available Monday-Friday 8am-6pm on 0330 303 5063.

Tried to phone, but, frankly, do not have the time to wait endlessly on-hold.

We have a Smart Meter so Ovo is perfectly aware of what are energy use is so any idea of where we go to from here, given there is no way of changing the direct debit on your website?


Our wait times haven't exceeded 5 minutes all week, so if you were to call you wouldn't be left waiting long.

The Direct Debit can be updated on My OVO just head to the payments section!
Hey @Victorious,

We had a similar topic on this so I moved your query over here, read through for more information.

Essentially we can do what you suggest, just give our Customer Care team a call to discuss this. They're available Monday-Friday 8am-6pm on 0330 303 5063.



@Eva_OVO Many thanks for your reply, all now sorted 🙂
How can an adjustment of my direct debit be justified without my agreement and taking it to way over my monthly usage? I moved in in late March and allegedly I have used approx £240 electric since then, although £120 of that was used in April??? Since then my usage has been the same as my previous property and is about £35-£40 per month, nobody can answer where 4 times my normal electric usage went even though my routine did not change, and in addition to that they are expecting me to cover nearly £100 of charges from before I even moved in !!! Total joke of a company, and nobody can give you any answers, and it take hours to actually get through to someone, time that I don’t have to waste !!!!
Userlevel 7
Badge +2
More info on the Direct Debit calculations in this topic, @Rookard76 and on this page!

Still want answers, drop us an email: hello@ovoenergy.com

Let us know how it goes 🙂

My direct debit reivew recommends that I increase the payments from £118 to £263 per month although I am £360 in crebit. This is because it estimates that I will use £1676 of energy for the rest of the year.

This seems unlikely because the total cost for the 12 months is £650 (gas) + £440 (electricity) = £1090.

The review says that there are 5 payments left until the end of the year so the amount that will be used will be significantly less than £1676.

How can I get a sensible review?

 

Kind regards,

Ian

Userlevel 7
Badge +2

@Ian The Smiler this topic has more info on the review process, so does this one

Reply