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Why is "Sorry we can't give you a refund" message displayed when I've had a recent statement with readings?


Hi can someone help me with this? Something is not quite right.

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Best answer by Tim_OVO 13 July 2018, 16:48

@Cleland all the criteria for a refund looks OK: a recent statement to recent readings. My only guess is that the statement is only for either gas or electricity, so we haven't had a recent statement for the other fuel. Or lastly, the refund amount is too big: you can only get a refund on any credit that's over 1 month's payment, if you're in a fixed contract. Check both of these things here and give us an update: http://ovoener.gy/myovo.

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@Cleland all the criteria for a refund looks OK: a recent statement to recent readings. My only guess is that the statement is only for either gas or electricity, so we haven't had a recent statement for the other fuel. Or lastly, the refund amount is too big: you can only get a refund on any credit that's over 1 month's payment, if you're in a fixed contract. Check both of these things here and give us an update: http://ovoener.gy/myovo.
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