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Why have I not had my final bill from old supplier but you've taken the first payment?

  • 19 February 2018
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i have not received my final bill from my previous supplier but you have taken a first payment
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Best answer by Bumblebee 19 February 2018, 16:18

Hello there good afternoon :)

Once you supply OVO with your readings (Ideally on your switch date) they send them offf to your old supplier who then send a final bill around 6 weeks later on average.

Your OVO payment tends to be around your supply start date, so you might want to check if you need your Direct Debit with the old supplier set up still.

Hope that helps!

Tris 🙂
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Hello there good afternoon :)

Once you supply OVO with your readings (Ideally on your switch date) they send them offf to your old supplier who then send a final bill around 6 weeks later on average.

Your OVO payment tends to be around your supply start date, so you might want to check if you need your Direct Debit with the old supplier set up still.

Hope that helps!

Tris 🙂

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