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Why have I had an unexpected refund?

  • 30 August 2018
  • 1 reply
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I discovered today we have received money from OVO- totally unexpectedly! Is it a mistake and they’ll ask for it back, or is it what they do when you’re in credit? I’m not complaining just curious. I don’t want to spend it then get told it was a mistake! Has this happened to anyone else?
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Best answer by ITGeek123 31 August 2018, 15:02

Hello @Rosie

Like you said, it might be because you had a lot of Credit on your account. I would recommend contacting OVO just to be sure. But before you do that. You might be able to find your question by searching for it via the forum 🙂 Hopefully this link helps

https://forum.ovoenergy.com/direct-debits-payments-and-refunds-81/how-do-i-get-a-refund-from-ovo-when-my-account-is-in-credit-83

Thanks
Matt
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Hello @Rosie

Like you said, it might be because you had a lot of Credit on your account. I would recommend contacting OVO just to be sure. But before you do that. You might be able to find your question by searching for it via the forum 🙂 Hopefully this link helps

https://forum.ovoenergy.com/direct-debits-payments-and-refunds-81/how-do-i-get-a-refund-from-ovo-when-my-account-is-in-credit-83

Thanks
Matt

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