Best answer by Nancy_OVO
That's really strange that a payment hasn't been taken in February. Do you mean your Direct Debit wasn't taken from your ban account, or your bill wasn't taken off your OVO account?
Unfortunately we were really busy last month after taking on Economy Energy's customers. Our wait times are back down to around a few minutes now, so if you give the team a call you should be able to speak to someone fairly swiftly. Alternatively drop us a message on Facebook with your account number, full name and DoB.