"Sorry, we can't give you a refund.
Before we can issue refunds we need to have received readings from all your meters within the last 28 days – and you need to have received a statement since then"
Last electricity reading: 26 August
Last gas reading: 24 August
Last statement: 20 August
My account is in credit £195.60, I don't understand what's the issue here?
I have more than a direct debit amount, more than excess I guess. Can you please explain?
Best answer by ITGeek123
Sorry to hear about this. For an immediate answer, I would advice you call OVO customer support on 0330 303 5063