I have been looking at conversations concerning direct debits and many customers are being charged overly high rates.
What do you expect if you hand control of your bank account over to a corporation that is only interested in maximising its profits?
I pay by standing order. This lets me remain in control of my bank account and if I need to adjust the amount I can do it whenever I want.
There is no need to hand your bank account over to be unfairly over charged.
OVO continually pressurise me through texts, mobile calls, and emails. They can be quite threatening. I've complained about this more than once but nothing has changed because it's all automated but the initial mindset of OVO is unethical.
Now I just ignore them.