Solved

Why don't we get the freedom to choose the Direct Debit amount?

  • 11 April 2018
  • 4 replies
  • 245 views

I pay £65 p.m. - that's just about enough to balance out over the year, but I want to make sure. I want to increase my direct debit to £75 - but the page tells me that if I want to change I must pay a minimum of £87 - that is a 33% increase!
Why have OVO chosen to use such a very clumsy way to handle the matter?
icon

Best answer by Lucy_OVO 18 April 2018, 11:51

I'm sorry to hear that you're not able to change your Direct Debit to your desired amount @mspring - this does seem rather odd.

Normally the proposed amount is just a suggestion so you should be able to set the amount you'd like.

If you'd like to increase your Direct Debit but it's not letting you change it to an amount you're happy with, I'd suggest contacting the team on one of their social pages; Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/).

Lucy
View original

4 replies

Userlevel 5
Badge +2
I'm sorry to hear that you're not able to change your Direct Debit to your desired amount @mspring - this does seem rather odd.

Normally the proposed amount is just a suggestion so you should be able to set the amount you'd like.

If you'd like to increase your Direct Debit but it's not letting you change it to an amount you're happy with, I'd suggest contacting the team on one of their social pages; Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/).

Lucy
Userlevel 4
Badge +1
Although I'm not sure what is happening in this case, I can comment that I have been able to pay more than the recommended amount, so it seems that OVO's system works to ensure there is not a way to end up "in arrears", by not allowing a figure less than the recommended. It seems that much depends on when in the year a customer wants to change payments and where they are in their annual cycle - it seems if changes are proposed in the winter months, then the system is looking at a high monthly amount, but if the change is in warmer months, then the figure used would appear to be a lower figure, representing reduced consumption. I agree that this is frustrating and clumsy - it appears you may have to go with the current £87, figure, then - assuming my logic works - you will be able to drop it in a month or two's time - at the end of the day, it's only a £12 difference, although the % change looks high!!.
I told OVO that my usage will be greatly reduced in the summer and autumn due to extended periods abroad but they still insist on increasing my direct debit. This will definitely put me in credit by more than twice my usual debit before my contract ends. Not happy.
Userlevel 6
Badge +4
Hey @Darrow,

If your account does end up in a great deal of credit, we can always refund this. Sometimes your Direct Debit amount needs a bit of refining and tweaking to get it exactly right.

Nancy

Reply