Three OVO Customer Service agents insist that because OVO customers use more energy during the winter months, then I should also do the same. They simply refuse to either read my email messages, or, check my previous winter usage history. Why should an long standing OVO customer continue to stay with a supplier who employs such irrational Customer Service agents?
Best answer by Mattj3135
Fristly on behalf of the OVO family may i offer my sincere aplogies for the issues you've experienced. It certainly isnt whats we likr to hear happening.
Without further details i would not like to speculate on the charges you're discussing. Given you've reached out to the customer care team to no avail my best advice on this would be to drop one of the lovely moderators
Please do let us know how you get on,