Best answer by Tim_OVO
I changed my direct debit details early last month after my payment had gone out, i changed bank details and OVO have taken the direct debit from my old account
That's a bit odd,
If you did change your bank details, we shouldn't be attempting to take money out of the old account. Check the bank details loaded on MyOVO
This tells me that there was an error changing the bank details online. My advice, call any week day between 8am-6pm to make sure the bank details are correct and an error can be identified: 0330 303 5063.