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Why can't I change my monthly Direct Debit online?

  • 7 March 2018
  • 1 reply
  • 160 views

i want to increase my monthly direct debit and i changed it but when i refresh the page it reverts back to my original price
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Best answer by Nancy_OVO 21 March 2018, 13:07

i want to increase my monthly direct debit and i changed it but when i refresh the page it reverts back to my original price

Hey @b1ackf0x,

That's really odd. It could be a technical problem with your account.

To change your Direct Debit amount I'd advise giving the team a call on 0330 303 5063, and they can do it internally. They'll be able to have a look at what's happening on your online account at the same time.

Cheers,
Nancy
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i want to increase my monthly direct debit and i changed it but when i refresh the page it reverts back to my original price

Hey @b1ackf0x,

That's really odd. It could be a technical problem with your account.

To change your Direct Debit amount I'd advise giving the team a call on 0330 303 5063, and they can do it internally. They'll be able to have a look at what's happening on your online account at the same time.

Cheers,
Nancy

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