I have recently joined ovo but some what confused to the direct debit amount set up on my account, when I did quote on the website the amount it was coming up with £25 per month but I am 10 days into my new property and my in home display is telling me I have already spent £20, I am unable to change my direct debit amount until three months time therefore my account will be in debt and I don't feel like I should have to top up my own account and keep and eye on the amount I am spending isn't that the point of a direct debit, If anyone can help or know how to change this without contacting ovo so I don't lose my 3% reward - I would leave if this can't be changed to EDF they have quoted me £80 per month but at least my account would be credit when winter comes around
Again any help would be appreciated
Best answer by Transparent
Firstly, this isn't something you can resolve yourself online because you're being prevented from doing so. Therefore you can't lose the SSR by contacting Customer Services.
Secondly, since you know there's going to be a shortfall, I'd suggest you handle it by adding one-off capital payments to the account. Lots of us leave our accounts with a healthy positive balance because OVO pay 3% interest (in the first year).
Remember that the quantities shown on your IHD include daily standing charges and VAT at 5%
Remember to check My OVO in the future, for any Direct Debit changes you want to make.
More info on how they calculate the Direct Debit here