Effectively they have now stolen approximately £750 of my money.
I cannot get them to reply by email or by phone. In the meantime I am recommending other potential customers to avoid OVO and I suggest that anyone else on this message board does the same.
Best answer by Nancy_OVO
It sounds like you’re missing one of your final bills from us. They normally come through to you within 4 to 6 weeks from your switch date, however a delay this long suggests we’re missing some important information necessary for creating them. Some of the info is supplied by your new provider, some is confirmed by the energy industry. The likelihood is we’re chasing this up.
If you haven’t had a final bill then the team would advise leaving some credit in your account to cover this.