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Topped up yesterday, but now been told I've been switched supplier

  • 30 June 2019
  • 1 reply
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H I have just been told I have been switched to you from edf ididnt realise that I had but I topped up my key yesterday with 5pound and it didn't go on so I topped up with another 2pound today and that said it went on but it only a says I have less the 60p emergency
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Best answer by Darran_OVO 1 July 2019, 11:18

Hey @Danielle123 sounds like you might be a Boost customer as OVO doesn't offer pay as you go energy via a top key or card.

Head over to the Boost Forum here, you should be able to find the information you need. If you have been switched without you initiating this, then there is a load of FAQ's here that should help in regards to what you need to do next.
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Hey @Danielle123 sounds like you might be a Boost customer as OVO doesn't offer pay as you go energy via a top key or card.

Head over to the Boost Forum here, you should be able to find the information you need. If you have been switched without you initiating this, then there is a load of FAQ's here that should help in regards to what you need to do next.