Short Term Increased Usage

  • 16 July 2019
  • 1 reply
  • 29 views

Hi, my usage over the last 2 months has increased due to a boiler issue and I’ve had to use the immersion heater, the boiler is being fixed in the next few days so usage will return to normal. I just wanted to let OVO be aware this is not permanent and I do not wish my DD to increase because of it. Thank you.

1 reply

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Hey @Chief57,

Thanks for keeping us in the loop, this is something you'll need to contact our care team about.

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.

Hope this helps!

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