I am currently paying £61 a month and have received an email saying it's best to reduce this TO £7 a month. This surely can't be right, l am in credit and could understand if it said reduce BY £7 a month. I have got Electricity & Gas.
Best answer by Ragtop
I have solved it @Slinky l clicked on change direct debit and the answer was there, it's a shame the answer wasn't in the message they sent me. Anyway the reason is because my present contract ends in 7 months and they are trying to have my account as 0.00 when my contract ends. When presumably they will offer me a new contract.