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Need to change date of direct debit - anyone advise?

  • 17 February 2018
  • 13 replies
  • 2118 views

How do I change the date of my direct debit, I am a new customer and my DD falls on a date that’s not good for me.
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Best answer by Bumblebee 17 February 2018, 11:53

Easy one! 😃

Call OVO on 0330 303 5063 and you'll be thru to a nice human being in Bristol! Alternatively, drop the team a message on Facebook or Twitter.

They will give you a choice of dates to better suit your needs and your all sorted! 😇

They did this for me recently and it was that simple.

Have a lovely weekend,

Tris :)

**Updated 23/07/2019**
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13 replies

Userlevel 2
Having seen the thread about changing DD dates, I've emailed Ovo to request this. As it's not possible to do this via the website or the app, I hopefully won't lose my online-only discount for doing so ...
Userlevel 5
Badge +2
Easy one! 😃

Call OVO on 0330 303 5063 and you'll be thru to a nice human being in Bristol! Alternatively, drop the team a message on Facebook or Twitter.

They will give you a choice of dates to better suit your needs and your all sorted! 😇

They did this for me recently and it was that simple.

Have a lovely weekend,

Tris :)

**Updated 23/07/2019**
Thank you I have rung them waiting for them to ring me back 🙂
Can the direct debit payment date be changed? Can not see option online.
Userlevel 7
Badge +2
HEy @Gliderwidow I've moved your question here as we already have a topic on the forum that will give you the info you need.

Make sure you use the search function at the top, our new live search will auto populate existing content or questions that have been asked on the forum based on your keywords!

Thanks

Darran
Can I change my payment date?
Thankyou
Userlevel 6
Badge +4
Hey @Hayley w - I've moved your comment onto this topic. More information on how to do this above!

I have followed the instructions on how to change my direct debit date as given to other forum members but am unable to find any way of doing this under Payments/Refunds etc. There must be a way to do this. Can you help?

Userlevel 5

I moved your query here,@Actorbird, as we already had a similar topic.

 

Follow the advice in the best answer above to get your Direct Debit updated, this isn’t something you’ll be able to do yourself on My OVO. 

Userlevel 5
Badge +2
We also have a good topic on this here: https://forum.ovoenergy.com/billing-payments-35/how-do-i-change-my-direct-debit-date-617.

Lucy
Userlevel 5
Badge +2
I've moved your topic over here @whythedevilnot as @Bumblebee has answered this one for you!
Userlevel 5
Badge +2
Excellent Mattoke :)

Hope this gets sorted very quickly.

😃 Tris
I'm trying to edit the day my Ddebit will come out. I get online discount so can't call the call centre which is what the website tells me I will have to do. The app doesn't seem to work at all, for anything, possible because OVO haven't yet taken over supply. Any suggestions? Really don't want to have that much money coming out of my account so long after payday.

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