I've had a smart meter for over a year, so there's plenty of data to work out our average usage, but even if I were a new customer, I would expect predictions to be based on similar households and so be fairly stable. What I wouldn't expect is for the recommended monthly payment to fluctuate wildly. I'd expect it to stay pretty consistent, the point being to smooth out the variation over the year.
Aside from giving feedback and general venting, I'd be really interested to know how the predicted spend is being calculated, and why it's giving such erratic results.
Best answer by Tim_OVO
I'd be really interested to know how the predicted spend is being calculated, and why it's giving such erratic results.
Thanks for getting in touch about this changing Direct Debit recommendation.
First off, here's a link to OVO Answers which explains how we calculate that Direct Debit.
Based on that, it's odd to hear the recommendation keeps changing. My only suggestion is fluctuating usage showing on your monthly bills, possibly caused by an inaccurate annual usage average (which is what we base your estimated readings on). For me to double check this, message us on webchat via the Help Centre.
Hope this helps,