We were loyal customers, always well and truly in credit but left Ovo in June of 2017 due to a huge uplift in tariff and far better deals elsewhere. Now 9 months later we're still fighting to get the remainder of our credit refunded. Over many calls and many different reasons we're now having to look to the Ombudsman to resolve. What happened to the great Ovo service? Users beware, keep your credit low.
Best answer by Nancy_OVO
Sounds like this might be a complicated one. It usually only takes up to 6 weeks to create your final bill and issue a refund of any remaining credit. There might be something holding this up on our end and I'd like to get to the bottom of it for you. Send us a PM on Facebook or Twitter with your account number, full name and DoB and I'll investigate.