The mail also says: Remember, to qualify for your self service reward you need to do this online.
Does this mean that if I don't change it, they intend to stop giving me the self service reward?
Best answer by Nancy_OVO
You're right, it does seem like the Direct Debit review tool has been a little over zealous here. There could be a few reasons for this (starting a new plan, an incomplete history of meter readings meaning we don't have accurate enough data), but it's just a recommendation.
The Self-Service Reward is a discount applied as a thank you to customers for managing their accounts themselves online. There are certain things that you may not be able to do online, and sometimes customers may not be able to find the information they need on our website (for example account specific queries like this). In these instances, it's perfectly okay to give us a call or get in touch via email without any risk of losing your reward.