Best answer by Darran_OVO
For example, if you have any debt on your account, we would take this into consideration when working out a Direct Debit review, to ensure you are paying enough to cover your usage and any debt for the remainder of your contract.
It would also be good to know if you have been giving us regular meter readings, and whether you have had a Direct Debit review previously?? We find sometimes, if a customer hasn't given readings, we've had to estimate your usage, which might not then match your actual usage. Also if a customer lowers their Direct Debit payment, after we've increased it, that can cause debt to build up as you are not covering your usage, and at some point, we'd need to review it again and increase to prevent you getting into more debt.
If you could check your account and let us know, it would be a big help in trying to get to the bottom of this for you.