My bank account was hacked on the 5th May (the bank still don't know how!) and when I was at last able to access it, I was shocked to see that I'd paid OVO £176 on the 15th May. Shortly afterwards, I went on line and asked for a reduction along with a refund.
On the 11th June OVO refunded £45 and reduced the monthly payment to £125.
Last night I had an email saying I should increase this to £92 - I'm paying £125!!!
Should I simply ignore the latest email?