Here’s a quick checklist so you know if a refund is possible or not:
Have you had a recent statement (within the last month)?
Have you submitted readings for your most recent statement? (if you have smart meters that are sending us your readings remotely for every monthly bill, you won't need to submit them)*
Do you have more than 1 month’s Direct Debit in your credit balance?
if it's: yes, yes yes, then you can get any of this excess credit refunded!
All of these checks can be completed via My OVO, and you can initiate the refund via My OVO as well: http://ovoener.gy/myovo
*Please note that if you're being asked for meter readings when applying for a refund, but you have a smart meter, it might be that you haven't had a recent statement or one of the meters isn't sending us your readings - email us to check: firstname.lastname@example.org.