I want to use a different current account from the one I gave when I filled in the switch form.
How can I do it?
Best answer by NinjaGeek
View originalBest answer by NinjaGeek
View originalUpdated on 26/06/23Â by Abby_OVO:
Welcome, great to hear about your incoming switch to OVO.
If you’ve already got access to your online account or OVO app (download for Android or iOS) you can change some of your direct debit details here, such as the payment amount or date. Check out the ‘payments’ page to make these changes and check the bank account details you have registered.
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In order to change the bank account details, you’ll need to give the Support Team a call. You can reach them on 0330 303 5063 (lines are open Monday - Friday, 9am - 5pm). We need to check some security details and re-confirm the direct debit agreement, so we need to speak to you in order to get these details updated.
You can find out more about Direct Debits on our FAQs.
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**UPDATED on 09/01/20**
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It looks like this feature has been removed, hopefully it will be back soon ad we’ll be sure to get this thread updated.
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Says you can change bank details in my profile but you cant only the direct debit
Hi, how do I change my direct debit bank account details my next payment is due in over 2 weeks days and I would to change it by then. But I can't find where on the site I have been looking in my payments section and the my profile section but could find anything to help me. Thanks :)
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**UPDATED on 30/07/2019**
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I've just checked with the team, as I thought this was a bit odd, and the good news is you can now change this in MyOVO!
It's a bit hidden, but go to your account, then go to My Profile. About two thirds of the way down the page, you can update payment details! It's there!
I've updated ITGeek's answer too, so its fully correct and super helpful to others that may ask the same question!
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Hey,
Hi Amy_OVO,Â
I have had a look based on the best answer, but still couldn’t find it. Please could you provide a screenshot of the part of the account details where this is. As I genuinely cannot find where it is on the My Profile part of the website
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Thanks :).Â
I want to change the bank I use for my direct debit without losing my self service credit. How do I do it?
I want to change the bank I use for my direct debit without losing my self service credit. How do I do it?
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Check out the ‘best answer’ at the top of this topic
I did click on ‘My Payment Details’ as suggested above but simply got my billing address, the direct debit amount and my balance but no indication of bank details and how to change them
Many thanks for response and reassuranceÂ
HNY
I did click on ‘My Payment Details’ as suggested above but simply got my billing address, the direct debit amount and my balance but no indication of bank details and how to change them
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Hmm can you send a screenshot snippet of what you see? Hiding any personnel details. I might be that you’re on the new smart meter My OVO experience
 Screen shot enclosed as requested
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Thanks for sending that over,
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You can call the team on 0330 303 5063 Monday-Friday 8am-6pm.
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