I keep a careful eye on my energy usage every month and calculate what my charges should be for the forthcoming year by factoring in price increases. This has worked well for the past couple of years and I finished last year £19 in credit. When we started this current year OVO calculated no increase needed, but my calculations for the coming year indicated that I should increase my payments by £10-£11 per month, but now OVO will not allow me to increase by less than £21 per month. This figure has increased since last month and is probably due to a heavier than expected gas (heating) usage during May/June. OVO have applied this increase to estimate for June/July and the coming year. It has been 33C this afternoon and the heating is off so I don't expect such an increase in heating for the coming month.
OK, we can't predict the weather, but since my year runs from May -> April, we are in credit for almost all of the year. If necessary, I would prefer a further increase later in the year.
I paid an extra £10 last month, but I don't know if this was taken into consideration in OVO's calculations.
So, is the only way round this problem to set up a standing order alongside the direct debit?
Best answer by Darran_OVO
Hi @DaveY as you use energy, we are constantly reviewing this to then try and predict what you are likely to use over the rest of your contract to ensure we are then making any tweaks to your direct debit amount to make sure your payments are actually covering what you use. This is also why your DD amount may fluctuate frequently @AlanB.
@AlanB is also right in regards to topping up via MyOVO. You can top up the credit in your account whenever you would like to or feel you need to. It's not possible to select an amount lower than the recommended increase, as we've predicted the amount based on what you've been using. This may of course change @DaveY over the next few weeks as we will see you using less, then adjust the recommended amount accordingly.