Surprised this morning that my DD is being increased from £97 to £153 month. My gas and electricity usage is falling year on year and in the summer is less than £30 month. Last month my annual usage was £1300 a year and now suddenly it is over £2000 per year. I see that there are a lot of people on these threads being subject to what is no more than a cash grab by OVO energy. I have been with OVO for years and so am very surprised by this action as they have all my energy records over many years. Not only that but I have persuaded many family and friends to change to them. I feel very badly about this now. I will give them a couple of days to remedy the situation and then if it isn't put in a complaint to OFGEM and change supplier - anybody in the same situation ?
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Best answer by Eva_OVO 3 September 2019, 12:20
Are you looking at the recommended Direct Debit (DD) amount on My OVO, @DESHAW? Or have we sent you an email asking you to increase your payment?
If we haven't got in touch about your DD, and it's just a recommended amount on My OVO this can be ignored. It will change daily depending on where you are in your current billing cycle.
If we've been in touch about your payment and you think our figures are wrong, send us a message on Facebook or Twitter with your name, DoB and account number. If you don't use social media, contact the team on webchat via the Help Centre.
