If you’re a Pay monthly customer in a fixed contract, you’ll pay for your energy by a Direct Debit a month in advance. This is set up when you first join, and although we do our best to calculate the right amount using the information provided, there is a chance that your usage may increase/decrease over time and may mean the amount needs to change. This topic is to help explain why, and to get your thoughts on how we go about doing it.
Our aim, when we’re advising a Direct Debit amount is to get you to the end of your fixed contract with a £0 balance. Depending on where you are in the contract, we’ll use different calculations to work this out. Check out this OVO Answers page for more info on how we do it.
We’ll review your Direct Debit amount regularly. If it’s looks like you’re using more/less energy than we anticipated, we’ll suggest a change in the payment amount, using the same calculations as above, this is to make sure you don't end up with a debt balance at the end of your fixed contract.
Now it’s your turn - please get in touch if you’ve had your Direct Debit amount changed, to let us know your thoughts, or to clear up any queries.