Direct Debits - what do I need to know?



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Userlevel 2

A few days ago I increased my direct,is ok to increase it again after such a short while.

Userlevel 5

That would be fine, @Derek Higgs! :)

Userlevel 2

Thanks Eva,sorted.

OVO undertook my energy supply in January following the demise of Economy Energy. No charges were made by OVO until my contract commenced in April. At that time I agreed a monthly direct debit of £85. Because no charges were made during the period of January to April my account was in deficit. In October I made a top up payment of £300 to put the account in credit. In November OVO advised that my Direct Debit should be increased to £142. They are now forcing me to increase to £131 per month even though my account is in credit. OVO predict that my annual energy cost will be £1,168 (this predicted amount reduces each month). I consider that their assumptions relating to energy consumption are incorrect and over stated and will result in over payment ant the end of my contract. I would prefer to make top up payments if the account goes in to deficit.

Userlevel 3
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@peterh I'd say contact OVO. If your usage is changing continuously then this may be the underlying issue with your Direct Debits. I had a similar issue where my annual gas usage was incorrect which increased my direct debits. I to, waswith EE and they had my had usage incorrectly recorded which had then been transferred over to OVO

If you don't have a smart meter then make sure you have a meter reading handy when you call. 

Hi Ovo Team, I have exactly the same request as Peter above. I am predicted to go over my predicted usage but would like the direct debit to remain as it is, and if I do go over my direct debit about, to then pay it as a lump sum at the end of the contract. It is also likely that this amount will be balance out by reduced usage in the warmer months. Please advise.

Userlevel 2

I have increased my DD from 93 to 111 and now to 120 Oct now ask me to increase it to 130.My last bill I was in credit 100 now I am in debt.Surly that is not correct

Hi Ovo Team, I have exactly the same request as Peter above. I am predicted to go over my predicted usage but would like the direct debit to remain as it is, and if I do go over my direct debit about, to then pay it as a lump sum at the end of the contract. It is also likely that this amount will be balance out by reduced usage in the warmer months. Please advise.

My expected usage is £1,158 which equals £97 per month so why am I being asked to increase my direct debit to £113 and why can’t I choose any other amount than that?

Userlevel 5
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Without being able to look into your account it’s difficult for us to say, @Derek Higgs, please reach out to our team. 

You can send us a message on FacebookTwitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

I hope this helps! 

Userlevel 5
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I’ve moved your posts here, @peterh, @MarinaC, @pollyhallett the above thread holds a host of info regarding Direct Debits.

Great advice, @SR3!

 

OVE have taken the “first payment” but I’ve only just paid my previous supplier

Userlevel 6
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When you signed up, OVO would have told you the Ts & Cs which presumably said what the payments would be and when the first would be taken.  Your billing will be based on usage so you won’t lose out.

That's all very well but I prefer the money in my bank - not OVO

Userlevel 7
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@barry6947 

Completely agree this may have popped up out of nowhere but as @PeterR1947 mentioned. Within the Ts & Cs it would mention when the payments would be and when the first would be taken. We are only OVO customers ourselves, but maybe an OVO member may be able to assist you.

 

Userlevel 5
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I’ve moved your post here, @barry6947, you’ll find handy info in the topic and above thread. 

Thanks! 

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