Hi, I have a smart meter and a large credit on the account. When i request a refund the app (and the website) tells me that i have to submit a meter reading. This surely isn't necessary with a smart meter.
Can anyone advise on how to get around this so that I can be credited.
Best answer by alsagerman
Turns out i was never billed for gas and hence the enormous credit. I'll see whether there is any money left in the pot when they calculate what is due, which i'm told may take a few weeks.