Solved

Where's OVO contact details?

  • 7 June 2018
  • 8 replies
  • 4304 views

Why is there no contact OVO email address on MyOVO home page or any where else on the site
Does OVO not wish to be bothered by customers? If not please say. Then I can help by moving to another supplier.
Have noticed others on forum are having same problem. Can anyone suggest a supplier who likes to hear from customers?

icon

Best answer by PeterW 8 June 2018, 17:43

Updated on 27/09/2020: First of all, see this guide for how to search this forum for your answer, and there’s this super useful topic outlining other ways to self serve so you don't need to call!

If you need help from our Support team, visit the Help centre, which outlines the Customer Support channels available at that time, such as web chat, phone, email, letter. 

 

Its under need help: "If you have a question or just want to say hi, email us."

Here's a good self serve topic

View original

8 replies

Yes I was wondering that too. It is costly to call companies and wait on the line while they play music.

Updated on 27/09/2020: First of all, see this guide for how to search this forum for your answer, and there’s this super useful topic outlining other ways to self serve so you don't need to call!

If you need help from our Support team, visit the Help centre, which outlines the Customer Support channels available at that time, such as web chat, phone, email, letter. 

 

Its under need help: "If you have a question or just want to say hi, email us."

Here's a good self serve topic

Userlevel 7
Badge +4

Actually @geobow, OVO has a superb Customer Support Dept based in Bristol. They often gain accolades in the press for their helpful service.

You can telephone them direct on:

0330 303 5063

 

Or webcaht via:

Help Centre

I dont know where ninja has been calling it must be a diffenrt office to the one i,m calling please hang on oh just a minute ten minutes later on a mobile ill have to put you through to the complaints department . No call me back I,m still waiting 24 hours later .so can you tell me where your calling please
David Brannan
Great post

I’ve had a text from OVO to say they’ve sent me an important email about adjusting  my monthly payment. The thing is, I can find no sign of an email from you. I’ve tried the ‘Forgotten  Password’ option and not received a reminder which would suggest that whatever email you have for me is not one that I use. Where do I go from here?

Ok, issue resolved. Apparently OVO had the email address that I’d used on the uSwitch site, which deliberately junks everything it receives. Lucky I have my own mail server and was able to look at the logs or goodness knows how this would have been resolved. No wonder I’ve not received any statements. I just hope that the meter readings aren’t too far out.

Userlevel 6

Hey @TVJohn - glad to hear you sorted this out. I’ve moved your comments over here where you can find our contact details in case you need them in future. 

Reply