What is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.
Best answer by EverythingNeedsAUserName
View originalWhat is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.
Best answer by EverythingNeedsAUserName
View originalUpdated on 17/04/24 by Shads_OVO:
Our Support team’s web messaging and WhatsApp opening hours will be:
8am - 6pm Monday to Friday
9am - 2pm on Saturdays
Our Support team can be contacted by phone on 0330 303 5063 between:
9am to 5pm Monday to Friday.
You can see all open contact channels via our Help Centre.
If you need to contact the team on a Sunday, our Social team is able to support you. Send us a message on Facebook or Twitter from 9am - 5pm. This team is also able to schedule an emergency meter appointment if needed. More info on what to do in an emergency here.
Collections can be contacted by web chat from 8am-6pm Monday to Friday and 9am-2pm Saturday, and by phone (0800 0699 9831) from 9am-5pm Monday to Friday . Start a webchat conversations or or call with our Collections team here. Also you can see our page on payment support here.
Hi All. sent an email to OVO yesterday (unfortunate complaint) and didnt get an email acknowledgment. My email could still be in the ether for all I know. Do OVO have an acknowledgment email system?
Hi
Just curious, but how did you send the complaint? Was it via the contact form at https://ovoenergy.com/feedback or directly to the email address?
Hi
I emailed to complaints@ovoenergy.com. Most companies have an automatic acknowledgement - so I am a bit surprised. (Nothing in junk).
RCD
That doesn’t sound like a valid email address I’m aware of. Try sending it again via the contact form at https://ovonergy.com/feedback .
Cheers. I'll have a go with that one. Thanks
Just how does anyone get a response from OVO?
To date, I have had a 2 hour phone call only to be cut off. A web chat for 90 minutes, cut off. Ive posted a letter with no response yet. I tried web chat at 8am this morning only to be told they were extremely busy and cut me off. and this afternoon, a 3 hour web chat waiting for the collections dept. What more can I do. ? OVO are rubbish.
Hi
What were you trying to call about? I might be able to help or suggest alternative options.
they want to increase my direct debit which I refuse to pay. I have offered to monitor my account (as I already do) and will make additional payments as and when necessary I just want to speak to them
In that case, try 0800 0699 831. I think it’s open for a bit longer today, but the call volumes are pretty high so it may take a little longer to get through.
With variable prices increasing by 80% from October 2022 it has to be expected that Direct Debits will need to go up for all those on variable tariffs. And if a significant proportion of those people try to contact customers services at the same time - well you’ve experienced the result.
Most customers will find the changes shocking, but that doesn’t automatically mean that the new assessments are wrong.
The only certain way to lower your bills in the longer term is to use less energy. The direct debit is just a smoothing system to iron out the peaks and troughs in people’s bills. Its meant to be a help rather than an ogre.
While the government will probably offer more help, taking control by lowering consumption will eventually provide us with greater satisfaction.
I understand all the problems but that doesn't help when you get the initial response only to be put through to someone else and then to be cut off. I monitor my account, I send weekly meter readings, I have never been in debt with my energy, indeed I am £500 in credit. Surely they realise that most people will be using less energy as people can't afford these huge increases.
Rumour has it cap will be set at 2500 for 18 months, will OVO reduce DD if this the case.
Hi All
Ever since Ovo Joined SSE it has been impossible to speak to an actual person. Over 30 min waiting time on phone, no comeback on message and no one available on call back.
Has anyone else had this issue and what have they done about it. I am so frustrated.
Hi
What were you trying to call OVO about? I might be able to answer your question as a forum volunteer right here, or if I can’t then I can recommend some alternative contact options.
Our meter is dead - We have no gas so cannot heat either water or the house and cannot cook. The OVO call centre is closed. The vaunted chat service should be open on Saturday mornings but is “unavailable”. Who can I talk to re-instate my supply?
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