To homepage To homepage
Solved

How do I contact OVO Energy?

  • 13 March 2017
  • 10 replies
  • 38954 views
D

What is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.

 

icon

Best answer by EverythingNeedsAUserName 29 January 2018, 18:39

Updated on 10/02/21:

 

First of all, see this guide for how to search this forum for your answer, and there’s this super useful topic outlining other ways to self serve so you don't need to call!

If you need help from our Support team, visit the Help centre, which outlines the Customer Support channels available at that time, such as web chat, phone, email, letter. 

View original

10 replies

Darran_OVO
Userlevel 7
Hi David

First of all welcome to the OVO Forum! Thanks for signing up and posting your first question.

Don't forget to add a picture and fill in your profile as it helps us help you and get to you know you a bit better along the way. I've updated the title of your post and added some tags to help other customers that might have the same question, find this topic on our forum.

Here's a link to our website where you can find the details you need. You haven't included why you need to get in touch, so I have linked you to the contact us home page and you can simply choose the right options to get the number you need to call.

https://www.ovoenergy.com/contact

Hope this helps, if you have a question, why not search the forum first, someone else may already have asked it. Saves you calling us. If you cannot find an answer, why not post your question and we can all work together to help answer it.

Thanks

Darran
Did a reply solve your question? Then mark it as the correct answer!
B
I have a smart meter fitting booked for 3rd Oct. I have received a text saying to call with at least 48 hours notice to cancel.
I need to cancel.
There is no telephone number in the text.
There is no telephone number, email address, chat link or ANYTHING ELSE ANYWHERE on your worse than useless website that will enable me to contact you, so other than getting in my car and driving into London and banging on your office door, just how am I meant to give you 48 hours notice?
Tim_OVO
Rank
Userlevel 7
I have a smart meter fitting booked for 3rd Oct. I have received a text saying to call with at least 48 hours notice to cancel.
I need to cancel.
There is no telephone number in the text.
There is no telephone number, email address, chat link or ANYTHING ELSE ANYWHERE on your worse than useless website that will enable me to contact you, so other than getting in my car and driving into London and banging on your office door, just how am I meant to give you 48 hours notice?

Managed to get this cancelled yet @benjiboy :?

Our Contact details can be found in the link in Darran's 'best answer' (at the top). In fact to save you some time here's that link: https://www.ovoenergy.com/ovo-answers#contactnumbers.

Tim
Carbon neutral - we need a community to get there!
stateofit
Rank
Userlevel 3
If you're on the OVO website, www.ovoenergy.com, just click HELP near the top right...

Scroll down to Still not found what you're looking for? Call one of our team >

and click that. Phone number tastic

x

Edit : But Yes, check the website answers pages and this forum for answers first, he added quickly. sorry Mods...
You can't have everything. Where would you put it...?
L
Rank
I want to be able to contact OVO about our renewed contract. Having read other answers I just go round and round various answer sections but no info on actually contacting OVO. Having been a customer for several years I am very disappointed at how impossible it is to make contact.
E
Rank
Userlevel 4
Badge

Updated on 10/02/21:

 

First of all, see this guide for how to search this forum for your answer, and there’s this super useful topic outlining other ways to self serve so you don't need to call!

If you need help from our Support team, visit the Help centre, which outlines the Customer Support channels available at that time, such as web chat, phone, email, letter. 

L
Rank
Thank you.
R
Rank
I've not yet completed my switch to OVO, but already have had several emails asking me to do things from 'no reply' emails, with no information about how to contact OVO to ask a question or provide some additional information.
Then I go online to try to find a way to contact them, only to be sent here.
I think this is APPALLINGLY BAD customer service, and I am seriously regretting my decision to switch to OVO.
Lucy_OVO
Userlevel 5
Sorry to hear this @Robin Beveridge. I've moved your topic onto this thread as all of our Customer Care contact details can be found at the top of this topic.

Alongside our Customer Care contact details, you can also contact the Social Team on Facebook - https://www.facebook.com/ovoenergy/ or Twitter - https://twitter.com/OVOEnergy.
You guys know what’s watt
R
Rank
I think your reply misses the point. It is far too hard to contact OVO for ordinary day to day contact. I don't want my every conversation with you to be on a public forum, or via social media. Nor do I want to escalate every conversation to being a Customer Care issue. I just want an easy and visible way to contact you to discuss my account.
You know, in the way that nearly all other companies somehow manage...

Reply


@OVOEnergy latest: