Two years on and we approach the end of our current contract and OVO has offered us a deal based on our "annual consumption". It appears that the tech department is still struggling with the arithmetical function "add" in old numbers or SUM in modern spreadsheets because they still cannot seem to add the numbers up correctly.
How can I have confidence in OVO if a simple thing like that seems to defeat them?
Best answer by Transparent
During that 2 years, OVO has ceased their contract with an external provider of their billing software and have developed their own. The programming team are based at their London Offices.
You may well be one of the first customers on a 2-year contract who has required these annual-usage figures to be calculated. I do wonder if this is simply a piece of code which has slipped through the quality-checks because no one has yet realised that it's wrong. It could be a trivial fix.