Navigate your way around the forum using these commonly asked questions as a starting point
Leaving my old supplier
Just switched to OVO, so why has my old supplier taken a Direct Debit payment?
Can I join OVO with an Economy 7 meter?
I want to switch to OVO but have PAYG meters - can I change them?
If I’ve changed my mind, can I cancel my switch?
What if my old supplier raises an objection?
Just joined OVO? Find out what happens next...
How and when do I submit an opening meter reading?
When can I access my online account?
My opening meter readings don’t match the closing ones with my previous supplier - how can I resolve this?
Can I sign up multiple properties in one go?
I've got 2 gas meters - will OVO take over the second one?
Bills & Payments
What is the best day to give readings to avoid estimates being used on bills?
Why do I get estimated readings in my bill when I have a smart meter?
Can you help me understand his statement and balance?
How do I change my Direct Debit date?
Why has my Direct Debit amount changed?
How can I get a refund when my account is in credit?
Self Service - Why phone or email, when you can do it yourself?
'Energy Breakdown' on My OVO - what and where is it?
Having difficulty logging into My OVO or the app?
How do I add someone to my OVO account?
Multiple accounts on the App - how does this work?
How do I book a smart meter installation?
Smart Meter installation - where does it go?
How do I take a reading from my smart meter?
Smart meters - are they safe?
Are smart meters accurate?
Smart meters working but not communicating with OVO - why?
Returning customer with OVO Smart Meters - will they work?
What's the difference between the Pipit 500 and Chameleon In Home Displays (IHDs)?
SMETS1 or SMETS2?
Tariffs and pricing
Are OVO plans expensive?
Why do standing charges vary from different energy companies?
Where can I find Economy 7 energy prices?
Is it time to renew?
Refer a Friend - tell me more!
New self-service reward - what’s changing?
Do I get the OVO Interest Reward?
I've entered the incorrect meter reading - how can I change this?
Monthly reading reminder email - when and why?
I think my meter is over-clocking, can it be checked?
Re-locating gas and electricity meter - can OVO help?
How do I exchange my economy 7 meter to a single rate meter?
I'm moving into a new house, how do I set up my account?
Why can’t I take my OVO account with me to the new place?
My tenants have moved, what do I do next?