I find it near impossible to navigate with any meaning, never used a forum like it?
Best answer by Darran_OVO
Thanks for your feedback, definitely some things we can look to take on board there. We are looking to make some updates in the next few weeks to the structure on the forums themselves to make things easier for customers to find, so look out for that.
In regards the how to reply to a topic, I'm not sure how much clearer we can make that, we already have a large Reply text and box at the bottom of each thread which is common across most forums, so would be interested to see if this is driven by confusion from the email you were sent, or this page?
Also in regards to having to login with different details, we are not yet in a position to allow you to use your OVO login details for the forum. Its on our roadmap, but we have some technical difficulties to overcome on that one until we can make that a reality.
Thanks again to you both for your feedback, all very useful. :)