OVO have been great to deal with...until there is a problem .Until recently I was able to "run " the accounts for my elderly aunt and mother in law ( both in their late 90s )..neither has personal access to a computer or e-mail .I accessed their accounts via my e-mail and everything worked perfectly..sadly no longer.Even though we have established with OVO a financial interest I cannot access their accounts..this is important because they are paranoid about having sufficient funds to cover their expenditure..indeed the main reason for switching to OVO was because we could do this . I had accepted that I was going to have to give meter readings by phone and that I would receive statements on request .Two weeks ago I gave my mother in law's readings by phone and there was a problem.OVO said the reading was too high...so I rechecked the readings.Just the same...so I had to speak to an individual...this is the good bit...she asked me why I wasn't doing this on line !!!!!!! Somewhat taken aback I explained the hundreds of e-mails and telephone conversations I had been through earlier this year.She expressed the view that it was a mere technicality that was easily overcome !!!! She would sort it.
I HAVE HEARD NOTHING...NOR HAVE I HAD THE STATEMENT WHICH I REQUESTED !!! Sadly, it seems to me that OVO really do not care about this kind of situation and seem to be descending to the depths of all other energy providers.In short they are becoming more and more uncommunicative and remote.VERY SAD .All I want is promises to be acted upon .How can I progress this ?
Best answer by Emily_OVO
There's a handy a topic here
that'll give you all the details to be able to help you get logged in, and gives your info about clearing your cookies and cache.
Remember you'll need your Customer ID's when trying to log in to multiple accounts.
Hope this helps!